The Hammocks in Fairport, NY

Pros

• The Hammocks' staff is exceptional.
• Maintenance requests are handled quickly and efficiently.
• The maintenance team is efficient, professional, and kind.
• Barry and Brent respond promptly and resolve issues without hesitation.
• The grounds, landscaping, and pool are beautifully maintained.
• The neighbors are friendly and the community feels welcoming.
• Fairport is described as a delightful area to live with convenient access to shops and services.
• Residents highly recommend living at The Hammocks.

Cons

• The reviewer described the experience as the worst customer experience they’ve ever had.
• They claim there is no actual person to speak with when scheduling a tour, and they’re not informed that no apartments are available.
• They call it a complete disregard for people’s time and note there are no after-hours tours.
• They criticize upgrades as superficial (paint and cheap appliances) and report that the heat and AC are frequently broken and not repaired promptly.
• They say the staff are rude and entitled and sometimes enter residents’ apartments without permission.
• They report receiving letters demanding payment due to software upgrades, implying billing confusion.

Review

This community is best suited for active empty-nesters and older adults who want a maintenance-light, townhome-style living experience in a well-kept, residential setting near Fairport’s shops and services. The Hammocks rewards residents who value a quiet, country-like atmosphere with attractive grounds, a pool, and a sense of neighborliness, all within a short drive or walk to groceries, banks, and dining. It suits those who like a hands-on on-site maintenance team and who appreciate the option to downsize from a large house without sacrificing a welcoming, community-focused environment. It may not be the right fit for those who demand flawless administrative coordination, fully predictable scheduling, and uniformly flawless communication from the leasing and management side.

On the plus side, the staff consistently earns high marks for responsiveness and professionalism. Residents repeatedly highlight a maintenance culture that arrives quickly, whether it’s a hot-water tank replacement, a dryer issue, or a late-wall fix, often within the same day. The pairings of Barry and Brent with the maintenance crew get singled out for reliable, practical service, and the office team, Sue, Cheryl, and Bob, are repeatedly praised for their helpfulness and coordination. The grounds crew keeps the exterior looking well-kept, and the overall living environment feels welcoming: spacious townhomes, well-kept landscaping, a pool, and a secure-feeling, neighborhood vibe. The location’s conveniences, grocery stores, banks, and eateries a short drive away, carry real everyday value, reinforcing the appeal for residents who want a comfortable, self-contained living arrangement.

However, the strongest drawbacks center on inconsistent communication and scheduling hiccups. Several reviews describe frustrating experiences with the leasing process, including calls disconnected or not adequately answered, and one notable case where a caller was left hanging without a proper explanation of policy. Tour availability and scheduling were cited as problems, with complaints about tours being offered only during limited hours and a lack of transparency when units were not actually available. These administrative gaps can waste time and raise anxiety for prospective residents who are trying to plan a move around work and caregiving schedules.

Other recurring concerns touch on privacy and reliability. A minority of residents report intrusive or disrespectful behavior from staff, and one account describes a concerning incident related to a neighbor’s intimidation, clear reminders that while the community can feel warm, its culture is not uniformly flawless. A few reviews raise alarms about heating and cooling performance, suggesting that in some units the systems have proven slow to repair, leaving residents uncomfortable during extreme weather. While most residents sing praises for immediate attention to problems, these outliers show that system reliability and respectful, consistent service are not universal experiences at every residence within The Hammocks.

When the strong maintenance responsiveness, beautiful surroundings, and the sense of community meet resistance, the balance still tilts toward suitability for those who can live with imperfect administrative consistency. The property’s aesthetic and the tangible benefits of on-site maintenance often offset the occasional misstep in scheduling or communication, especially for residents who prefer a turnkey lifestyle and value practical, hands-on management. For someone prioritizing a flawless front-office experience or a guaranteed, perfectly synchronized tour process, alternatives may offer more predictable interactions even if they lack The Hammocks’ warmth and groundswell of resident satisfaction.

Prospective residents should approach with a clear plan. Visit prepared to test the leasing and scheduling process by requesting multiple scenarios and clocking response times. Speak with current residents about their experiences with hot-water, heat, and air conditioning, and ask for specifics on how the maintenance team handles emergencies after hours. Demand clarity on what “upgraded” means in terms of appliances and interiors, and verify whether cosmetic updates align with long-term reliability. If privacy and consistent, courteous interactions with staff are non-negotiable, or if guaranteed availability for tours and immediate booking are essential, consider alternatives. For those who can tolerate a few administrative bumps in exchange for a welcoming environment, well-maintained grounds, and responsive maintenance, The Hammocks remains a strong, practical choice in Fairport.