The Hammocks

Pros

• The staff is exceptional.
• Barry arrived the same day within an hour to replace the hot water tank.
• Brent came over immediately to address the issue.
• Sue, Cheryl, and Bob are absolutely amazing and always helpful.
• The snow-removal team works early in the morning during winter.
• The grounds crew does a great job.
• Maintenance requests are handled quickly and efficiently.
• Neighbors are friendly and not intrusive.
• Residents love the landscaping, the pool, and the apartments.
• Grocery stores, banking, restaurants, and services are within a short drive or walk.
• Fairport is a delightful area to live.
• The Hammocks at Southern Hills is an excellent choice.
• The spacious townhouse and friendly community are loved by residents.
• The complex is beautifully maintained and the staff and neighbors are lovely.
• The maintenance team is efficient, professional, and kind.

Cons

• One reviewer described the experience as the worst customer experience ever, noting that no actual person could be spoken to during tour scheduling and that staff failed to inform them that apartments were unavailable.
• Another reviewer criticized that tours are not offered after business hours and that they were forced to leave work early to tour an apartment that wasn't available.
• A reviewer claimed that when apartments are labeled upgraded, they are only superficially improved, with cheap paint on walls and silver appliances, while heating and AC were unreliable and not repaired promptly.
• A reviewer stated that the property staff were rude and entitled and would enter apartments without permission.
• A reviewer recounted that neighbors were mean and described an incident where a neighbor approached their daughter.
• Another reviewer would give zero stars to the complex.
• A reviewer warned not to be deceived by the attractive exterior.

Review

The Hammocks at Southern Hills emerges in these resident voices as a place that earns real affection for its atmosphere, its leadership, and the everyday ease of living there. Across years of living in the community, people consistently praise a staff that feels attentive, capable, and genuinely invested in keeping the property well managed. The tone is often warm and grateful, with residents recalling specific instances where a quick response and clear communication made a difference in their day-to-day life.

A core thread in the testimonials is the responsiveness and professionalism of the maintenance team. Residents frequently point to Barry and Brent as exemplars of on-site service, noting that hot water issues were resolved the same day and a dryer problem was handled with prompt efficiency. The office staff - names like Sue, Cheryl, and Bob - are cited as consistently helpful and proactive in coordinating repairs and addressing concerns. Beyond individual acts of service, there's appreciation for the overall reliability of the maintenance crew, which extends to seasonal tasks such as early-morning snow removal that keeps pathways clear and residents able to get in and out without hassle. The grounds team is also singled out for doing a great job, contributing to a well-kept and inviting exterior.

The living environment itself is repeatedly depicted as an attractive, almost idyllic setting. Many residents speak of the spaciousness of the townhomes, the attractiveness of the landscaping, and the appealing pool area. The sense of a cohesive, friendly community comes through strongly: neighbors are described as friendly but not intrusive, and the overall atmosphere is one of quiet, respectful coexistence. The area's country-like setting is often contrasted with convenient proximity to everyday amenities: grocery stores, banks, restaurants, and services are all within a short drive, and some residents feel the Fairport location provides a particularly pleasant place to call home. For empty-nesters or couples looking to downsize from larger homes, the move to The Hammocks is framed as a liberating and positive transition, allowing more leisure time and less maintenance while still offering a sense of home and community.

The reviews also celebrate the broader experience of living at The Hammocks, from the seasonally changing landscape to the social fabric of the neighborhood. Several residents highlight how living here aligns with a life well-suited to busy schedules, with quick maintenance responses and well-kept common areas enabling a smooth daily routine. The property's amenities - landscaped grounds, a pool, and well-maintained apartments - are repeatedly described as high quality, contributing to a sense of pride in the place and in the community as a whole. Personal recommendations are common, with phrases like "highly recommend renting here" punctuating the more general praise and underscoring a feeling that this is a place worth calling home.

Not every review is unreservedly glowing, and a few voices offer cautionary notes that temper the overall picture. One account describes a frustrating experience with scheduling a tour, where attempts to speak with a live representative were thwarted, and the absence of available apartments during the requested times was not clearly communicated. The complaint emphasizes a lack of courtesy for the visitor's time and a mismatch between expectations and reality, suggesting room for improvement in scheduling transparency and responsiveness outside standard hours. This perspective stands out as a counterpoint to the otherwise consistently positive tone.

More serious concerns surface in other accounts. A review accuses management of intrusions into residents' privacy and references instances where the staff appeared rude and entitled. The writer also questions the integrity of operations, pointing to a belief that upgraded apartments do not live up to the promised quality and citing ongoing heating and cooling problems that were not resolved promptly. There are mentions of a fraught interaction with staff that felt disrespectful, a troubling comment about how one neighbor interacted with a guest, and an implication that software changes led to billing confusion. While these statements are singular, they introduce a cautionary note about potential friction points and highlight the importance of consistent, respectful communication and timely repairs in sustaining a positive resident experience.

Despite these concerns, other residents double down on the positive culture at The Hammocks. Several reviews praise staff for their friendliness and willingness to answer questions, and there are repeated references to maintenance requests being handled quickly and efficiently. The blooming landscaping and seasonal natural beauty - fruit trees and garden displays - are described as magical in spring, contributing to a sense of place that residents feel proud of and eager to share. And in many notes, the conclusion is emphatic: the community is a good place to live, with a mix of practical benefits and a welcoming, neighborly atmosphere that supports a satisfying lifestyle for families, empty-nesters, and anyone seeking a comfortable, well-maintained home.

In sum, The Hammocks at Southern Hills is depicted as a residential community that excels in maintenance responsiveness, staff attentiveness, and a pleasant living environment. Residents celebrate the ease of daily life, the beauty of the grounds, and the quiet convenience of nearby services, all wrapped in a sense of belonging and local pride. While a minority voice raises concerns about scheduling practices and interpersonal interactions, the prevailing narrative remains one of strong appreciation for the community's strengths, with many residents describing it as an excellent choice for long-term living and a place they're glad to call home.

This part of Fairport, New York offers a variety of convenient amenities for senior living. With multiple restaurants, pharmacies, physicians' offices, cafes, parks, and theaters within a short distance, residents have easy access to dining options, medical services, recreational activities, and entertainment. The presence of well-known chains such as McDonald's, Walgreens, and Starbucks provides familiar options for daily needs. Additionally, the proximity to parks like Great Embankment Park and Perinton Park allows for outdoor leisure activities and relaxation. For those in need of transportation services or medical care, options such as Enterprise Rent-A-Car and United Cerebral Palsey are available nearby. Overall, this area offers a comfortable and convenient living environment with essential amenities easily accessible for seniors.

Restaurants

• McDonald's (0.3 miles)
• Applebee's (0.4 miles)
• Wendy's (0.4 miles)
• Casa Larga Vineyards (1.1 miles)
• Seven Story Brewing (2 miles)
• Donnelly's Public House (2.5 miles)
• Original Steve's Diner (3.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Wegmans (0.5 miles)
• CVS Pharmacy (2.7 miles)
• Wegmans (3.3 miles)
• Village Pharmacy (4.2 miles)
• Wegmans (4.4 miles)
• Walgreens (4.5 miles)

Physicians

• Ruckert Eric DDS (0.3 miles)
• Crosskeys Internal Medicine (0.4 miles)
• Fairport Pediatrics (0.5 miles)
• Reed Eye Associates (1.4 miles)
• Pediatrics (1.4 miles)
• Lifetime Medical (1.5 miles)
• Immediate Care East (2 miles)

Cafes

• Starbucks (0.3 miles)
• Neutral Ground Coffeehouse (4 miles)
• Tim Hortons (4.8 miles)
• Tree Town Cafe (6.3 miles)
• Finger Lakes Coffee Roasters (7.6 miles)

Parks

• Great Embankment Park (2.6 miles)
• Perinton Park (2.6 miles)
• Fellows Road Park (3.1 miles)
• Edmund Lyon Park (3.7 miles)
• Bullis Park (6.1 miles)
• Dryer Road Park (6.4 miles)
• Mendon Ponds Park (6.9 miles)

Theaters

• Regal Cinemas Eastview Mall 13 (2.8 miles)

Transportation

• Enterprise Rent-A-Car (5.1 miles)

Places of Worship

• Westminister Hall & Chapel (5.8 miles)

Hospitals

• United Cerbral Palsey (7.3 miles)
• Pal-Mac Medical Center (7.7 miles)