Sunnyside Care Center - East Syracuse

Pros

• The new management at Sunnyside has led to significant improvements in the care and activities provided to residents, creating a positive atmosphere.
• Residents enjoy a variety of engaging activities, including bingo, music, and movies, which enhances their quality of life.
• The staff is described as helpful, nice, and attentive to the needs of the residents.
• Many family members feel reassured about their loved ones' safety and care at Sunnyside.
• Positive experiences were noted regarding cleanliness and food quality within the facility.
• Some residents have shown substantial improvement in their rehabilitation under the care of Sunnyside staff.

Cons

• There have been life-threatening mistakes and oversights in the care provided to residents.
• It is difficult to get the nurse's attention when needed.
• The facility occasionally has a distinct smell of urine and feces.
• Some patients have been seen sitting unattended in hallways.
• A previous patient described the rehab as a "deathtrap," with staff ignoring calls for help and not being present when needed.
• The reviewer would not leave their dog in the care of Sunnyside due to concerns about care quality.
• Concerns were raised about inadequate personal hygiene assistance for residents, such as lack of showers and dental care support.

Review

Sunnyside Care Center has elicited a wide range of responses from families and patients, reflecting both positive experiences and concerning criticisms. Over the past few years, management changes have contributed to a significant turnaround in operations; many residents and their families have noted improvements in care quality, social activities, and overall atmosphere. For some, such as a daughter who praised the new management for enhancing her mother’s experience, the facility offered engaging activities like bingo, music performances, and movie nights. Residents are encouraged to participate in these events, fostering a sense of community among them. Additionally, the staff were hailed for their attentiveness and friendliness by several reviewers who observed that they actively engaged with residents during these activities.

However, despite these positive accounts, there exists a contrasting narrative. Multiple reviewers expressed deep dissatisfaction with care levels at Sunnyside. One family member shared her frustration about her mother not receiving basic hygiene assistance—specifically showers and dental care—which resulted in distress over her wellbeing. This sentiment is echoed by another reviewer who described horrific conditions experienced personally during rehabilitation at Sunnyside three years prior. They recounted instances of neglect where patients fell or called for help but received no response while reporting broken facilities that added to the unsafe environment.

The food quality at Sunnyside also sparked divided opinions among reviewers. While some noted that meals were generally satisfactory and plentiful, others suggested that consistency could use improvement. Descriptions ranged from “pretty good” to potential room for enhancement—implying that while some dining experiences were enjoyable, there may be variability depending on specific situations or shifts in kitchen staff.

In contrast to negative experiences surrounding care deficiencies lies an appreciation reported by families regarding interaction with staff members. Many reviews highlighted how friendly and helpful staff members were perceived as being towards not only the residents but also their visiting families. This warmth is crucial for creating an inviting atmosphere within a facility tasked with caring for vulnerable individuals.

Environmental cleanliness was another area mentioned frequently throughout these reviews; it seems to be a point of contention as well. While some visitors asserted that they found Sunnyside generally clean—with commendations on its upkeep—others cited pervasive odors like urine or feces upon entering certain areas or during visits. Such discrepancies might indicate inconsistencies in housekeeping efforts across different shifts or times of day.

Lastly, consistent activities available for residents—despite mixed feelings about execution—appear to be one of the center's stronger points according to many family members who believe engagement plays an essential role in improving the lives of those living there. The presence of pets like cats roaming freely through halls provided comfort to some residents (and perhaps distraction from worries) which was often appreciated by visiting relatives as well.

In summary, while many have found success stories within Sunnyside Care Center's framework involving rehabilitation services and staff interactions post-management overhaul—and highlight constructive moments filled with social engagement—the alarming notes on neglect raise significant concerns about patient care standards when viewing this nursing home under a comprehensive lens.

Physicians

• Hematology Oncology Associates (0.9 miles)
• Upstate Bone And Joint Center (1.6 miles)
• Daryll Dykes MD PhD JD (1.6 miles)
• University Hill Gastroenterology (2.3 miles)
• Women's Health Horizons (2.6 miles)
• dB Audiology Associates, PC (3.1 miles)
• Eastside Pediatrics (3.8 miles)

Pharmacies

• Pro Act (2.6 miles)
• Kinney Drugs (3.1 miles)
• Wegmans (3.7 miles)
• Bristol-Myers Squibb (3.9 miles)
• Kinney Pharmacy (4.5 miles)
• Kinney Drugs (4.6 miles)
• Walgreens (4.7 miles)

Restaurants

• Denny's (3 miles)
• Taco Bell (3.1 miles)
• Knights Delights (3.2 miles)
• Olive Garden (4.1 miles)
• Taco Bell (4.2 miles)
• Applebee's (4.2 miles)
• Sonic Drive-In (4.2 miles)

Transportation

• U-Haul Moving & Storage (3.3 miles)
• Syracuse Hancock International Airport (SYR) (3.4 miles)
• Airport Operations Office (3.7 miles)
• Baggage Claim (3.7 miles)

Cafes

• Cafe Kubal (4 miles)
• DiBella's Subs (4.2 miles)
• Starbucks (4.6 miles)
• Tous Les Jours (4.7 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.6 miles)

Parks

• Green Lakes State Park (4.9 miles)
• Heritage Park (5.6 miles)
• Coulter Park (5.6 miles)
• Hamlin Marsh (5.9 miles)
• Old Erie Canal State Historic Park - Kirkville (6.2 miles)

Hospitals

• St Joseph's Hospital Health Center (5 miles)

Places of Worship

• May Memorial Unitarian Universalist Society (5.2 miles)
• Holy Cross Church (5.3 miles)