Information last verified:
7000 Collamer Road, East Syracuse, NY 13057
For more information about senior living options: (844) 490-3973
The staff are very friendly and extremely accommodating. They provide wonderful care for residents. The care and attention residents receive are commendable, with staff who work hard and communicate well. Sunnyside is a very nice facility with good food, cleanliness, and friendly staff. The physical therapy staff are wonderful, helpful, and great to work with. Management changes have led to improvements, with residents participating in activities and staff being helpful and nice. Private rooms are spacious with pleasant views.
The facility is old, dirty, and in need of updating. Rooms are unkempt and beds are changed only when soiled. Staffing is severely inadequate, causing slow responses to residents’ needs. Residents are left in soiled conditions, including being soaked in urine. The activities director is lazy and neglectful of duties, leaving residents with no activities. The building is outdated and dirty, with jail-like steel doors and little investment from owners. Staff are frequently on their phones instead of attending to residents. There are reports of missing clothes and even cops being called over family upset. There are incidents of residents falling or being left in unsafe positions due to lack of supervision.Sunnyside Care Center in East Syracuse is best suited for families seeking short-term rehabilitation with a clear emphasis on therapy, delivered in a smaller, more intimate setting where bedside warmth and hands-on attention can shine even as the building shows its age. The clearest strength here is the therapy program: multiple reviews spotlight physical and occupational therapists who are capable, engaged, and effectively help residents regain mobility. In practical terms, for someone aiming to recover function after surgery or illness, Sunnyside can move the needle, especially when a resident benefits from consistent PT/OT attention and a team that communicates progress more than once a week.
Those planning long-term care or expecting a consistently pristine, modern facility should seriously weigh alternatives. The footprint and environment at Sunnyside are repeatedly described as dated and worn, with several families reporting ongoing cleanliness and maintenance concerns. If a resident requires highly reliable, around-the-clock supervision, a robust infection-control record, and a consistently calm, well-organized administrative flow, the risks noted by numerous families become critical: difficulty reaching staff, frequent staff turnover, and occasional gaps in basic care such as bathing, dressing, or timely assistance. For long stays, this combination is clearly a material concern.
The big economic trade-off centers on therapy strength versus daily quality-of-life risks. The strongest offset comes from the rehabilitation team: when present, therapists are praised for skill, patience, and tangible progress, and some residents leave with meaningful gains in walking, balance, and self-care. In some cases, families also report positive experiences with activity programming and amenities that create moments of normalcy and engagement, enough to counterbalance other concerns for shorter rehab journeys. Yet these positives are uneven across the building, and they do not erase the most troubling realities raised in many accounts: rooms and common areas that feel unkempt, odors and cleanliness lapses, and a pattern of understaffing that limits timely assistance and consistent supervision. The result is a facility that can deliver excellent rehab outcomes for a subset of residents while failing to meet basic safety and comfort expectations for others.
The decision calculus must include a sharp look at staffing reliability and responsiveness. Across reviews, the most alarming red flags involve delayed responses to call bells, aides who appear to be overextended or distracted, and a visible mismatch between patient needs and staff availability. Incidents of falls, incidents of patients left unsupervised or inadequately helped to the bathroom, and clothing or personal-item losses appear with enough frequency to demand serious scrutiny. These factors do more than stain a resident’s day; they shape risk during recovery and long-term safety, particularly for individuals with mobility issues, vision or hearing challenges, or cognitive impairment. Prospective families should probe current staffing levels, turnover trends, and the turnover’s impact on continuity of care before committing.
There is evidence that ownership and management changes have influenced experiences for some residents. A number of accounts describe improvements after new leadership took charge, including better communication, more attentive staffing, and a renewed emphasis on resident engagement and routine. That said, the improvements appear uneven, some wings or units fare much better than others, and a visitor can still encounter outdated décor, small rooms, and inconsistent service. The contrast between the “strong rehab” narratives and the “outdated, understaffed, and dirty” reports means decisions must hinge on current on-site conditions, not past reputation. Families should demand a transparent tour, ask to meet the therapy team, and insist on talking with nurses and aides who interact with the resident daily.
If Sunnyside is pursued, the approach should be decisive and structured. Begin with a clear rehab plan anchored by daily progress goals and a defined handoff between therapists and nursing staff. Demand a specific point of contact for daily updates, a realistic schedule for call-bell response times, and a demonstrated routine for wound care, hygiene, and medication administration. Request to see a recently cleaned room and an ongoing cleaning schedule, and insist on observing a staffing pattern during peak hours to gauge whether concerns about responsiveness are still present. For families unwilling to compromise on safety, cleanliness, and administrative clarity, alternative facilities with stronger track records in these domains are likely preferable, even if Sunnyside offers moments of excellent therapy and genuinely caring staff.
Ultimately, Sunnyside Care Center represents a conditional opportunity: strong rehabilitation potential and some empathetic, capable caregivers can deliver meaningful gains, but these benefits come with real caveats about cleanliness, staffing consistency, and administrative reliability. The prudent course is to pursue it only with a tightly defined, monitored care plan and a clear exit or transition pathway if daily life and safety standards do not meet expectations within a short, agreed-upon window. For long-term residents or families prioritizing a pristine facility, or for those needing predictable, uninterrupted care, alternatives should be on the table from the outset. In the end, the decision hinges on whether the potential rehab gains and the presence of genuinely capable therapists justify the persistent questions about staffing, upkeep, and day-to-day safety.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sunnyside Care Center - East Syracuse is an assisted living community located in East Syracuse, NY. This community offers a wide range of amenities to enhance the quality of life for its residents. With a beauty salon on-site, residents can easily maintain their personal grooming needs. Cable or satellite TV is available in each room, ensuring that residents can stay entertained and connected to the outside world. The community also provides community-operated transportation for residents who need assistance getting around.
For those who enjoy technology, there is a computer center available for use. A fully furnished dining room offers restaurant-style dining experiences, while a kitchenette allows residents to prepare their own meals if desired. Housekeeping services ensure that the living spaces are always clean and tidy.
Outdoor space and a garden provide opportunities for residents to enjoy nature and spend time outdoors. A gaming room and small library offer entertainment options and a place to relax with friends or on one's own. Telephone service is available for communication purposes, and Wi-Fi/high-speed internet ensures that residents can stay connected digitally.
In terms of care services, Sunnyside Care Center - East Syracuse offers 24-hour call systems and supervision to ensure the safety of its residents. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Special dietary restrictions are accommodated, including diabetes diets and other specific dietary needs. Medication management services are provided to help residents maintain their health.
The community also prioritizes mental wellness with a dedicated program in place. Transportation arrangements are made both for non-medical purposes as well as transportation to doctors' appointments.
In terms of nearby amenities, there are four cafes, one park, seven pharmacies, twenty physicians' offices, sixteen restaurants, and four transportation options conveniently located near the community.
Residents at Sunnyside Care Center - East Syracuse can expect a supportive environment where their physical well-being is prioritized through care services and amenities that promote a comfortable and enjoyable living experience.
Sunnyside Care Center - East Syracuse is located at 7000 Collamer Road, East Syracuse, NY 13057 in Onondaga County, New York
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