Cooperstown Center for Rehabilitation and Nursing
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Information last verified:
128 Phoenix Mills Cross, Cooperstown, NY 13326
For more information about senior living options: (844) 490-3973
The service is excellent. The staff are friendly and caring. The nurses are hardworking and professional. The facility is very clean and well maintained, with residents well cared for. Jessica is an exceptional nurse who regularly cares for patients and attends to their personal needs. The memory care section features exceptional nursing staff. The rehab therapy program offers excellent facilities and therapists. The food is delicious and the dining staff are cheerful. The location is beautiful with a stunning view.
A reviewer claims a family member was mistreated by night staff. The center is described as severely understaffed, leading to delayed and neglected patient care. The meals are depicted as low-budget, unhealthy, and poorly balanced. Families report dirty rooms and inadequate cleaning or hygiene. There is a lack of on-call physicians and slow responses to medical needs. Communication with families is poor and staff are hard to reach or unresponsive. Billing errors and questionable transfers have been reported. Some reviewers say the facility should be investigated or shut down due to care failures.Cooperstown Center for Rehabilitation and Nursing is best suited for families prioritizing hands-on rehabilitation and attentive daily nursing care, delivered by a team that often demonstrates warmth, reliability, and a solid work ethic. The facility shows strength in therapy services, PT and OT, and in maintaining a clean, orderly campus. The memory care wing can be especially commendable when trained staff are present, with residents benefiting from nurses who know their needs and a cohesive routine among caregiving team members. This is a place where several families report real progress in rehabilitation goals and where the front-line staff are frequently praised for their kindness and professionalism.
That said, potential residents and families should explicitly weigh the downsides voiced by a substantial portion of reviewers. When medical oversight, timely medication administration, and reliable communication are non-negotiable, this center has serious red flags raised by multiple families. Some families describe rude or unresponsive bedside staff, intermittent access to doctors, and challenges with on-call medical direction. Billing disputes and questions about financial processes surface in several accounts. The most troubling reviews recount gaps in day-to-day safety and hygiene, with allegations ranging from delayed baths to missing or improperly handled wound care, and, in the most severe cases, claims of harm that required hospital involvement. Prospective families must treat these accounts as meaningful signals about potential risk.
The facility’s core strengths do offset some critical negatives when care plans are actively managed by families or guardians. The dedication of individual nurses, therapists, and support staff often translates into meaningful rehab milestones and personal attention. The two rehab gyms are highlighted as assets, and the staff’s collaborative approach, across nursing, therapy, social services, and finance, can help keep a resident moving forward toward recovery goals and help coordinate discharge planning. In memory care, some residents experience personalized attention and consistent routines, which can significantly improve quality of life for those living with dementia or cognitive decline. When administrators and front-line teams align on a resident’s needs, the care story tends to be markedly better than the worst reviews imply.
However, the most persistent questions revolve around staffing levels and systemic reliability. Understaffing appears to drive delays in basic tasks, from timely medication administration to timely assistance with daily living activities. Families repeatedly describe long waits for help, missed or late care, and limited opportunities to verify that care plans are being followed. Communication gaps, whether about changes in status, discharge planning, or billing questions, compound the stress for families trying to stay informed from a distance. Several accounts also raise concerns about food quality and meal variety, with some residents receiving meals that feel cold, repetitive, or not aligned with dietary needs. In the most alarming narratives, safety concerns, like inadequate room set-ups, insufficient fall precautions, or slow responses to urgent needs, are coupled with impatient or unavailable administration.
The practical takeaway is clear: evaluate this center through a demanding but fair lens. If choosing Cooperstown, demand regular, scheduled updates on care plans, daily med administration logs, and clear flags for any changes in medical status. Insist on a designated family liaison who can translate medical decisions into understandable steps and who can escalate concerns without delay. Request proof of consistent staffing patterns on each shift, and arrange preadmission demonstrations of PT/OT routines, wound care routines, and daily bathing schedules. Confirm dining options and dietary accommodations, and arrange a trial period during which family members can observe the consistency of daily care and responsiveness. In short, the decision hinges on whether robust rehab potential and strong bedside care can be paired with an institutional ability to address the cons with transparent governance and proactive family engagement.
For families who prize exceptional rehabilitation outcomes, a warm, professional staff, and a clean, well-maintained environment, and who are prepared to be vigilant, request rapid escalation of concerns, and advocate actively, Cooperstown Center can be a viable choice. It is less suitable for those seeking unwavering consistency across every facet of operations, seamless communication without family intervention, and flawless daily care without ongoing oversight. If these expectations cannot be met, or if the risk tolerance is low for reports of scheduling inconsistencies, safety lapses, or billing disputes, exploring alternatives is a prudent course. The right facility will offer not only competent therapy and kind staff but also reliable systems, transparent processes, and proactive governance that steady the nervous system of families entrusting their loved ones to care.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cooperstown Center for Rehabilitation and Nursing is an exceptional assisted living community located in the charming town of Cooperstown, New York. Our facility offers a range of amenities and services designed to provide comfort, convenience, and an engaging lifestyle for our residents.
At our center, we believe that staying active and engaged is essential for the well-being of our residents. That's why we offer a variety of stimulating activities right on-site. From group games and exercise classes to arts and crafts sessions and movie nights, there is always something fun and engaging happening within our community. Our residents also have access to indoor common areas where they can socialize with their peers or relax with a good book.
Our commitment to providing a fulfilling lifestyle extends beyond our walls. Just a short distance from our location, there are four cafes where residents can enjoy delicious meals or catch up with friends over a cup of coffee. Nature enthusiasts will appreciate the four nearby parks where they can take leisurely strolls or simply soak in the beauty of the surroundings. Additionally, there are two pharmacies conveniently situated nearby for all medication needs.
Ensuring easy access to healthcare services is vital for our residents' peace of mind, which is why we have five physicians available in close proximity to address any medical concerns promptly. Should any urgent medical attention be required, two hospitals are easily accessible from our community.
Furthermore, we understand the importance of faith for many individuals, which is why we are pleased to have seven places of worship located near us. This allows residents to continue practicing their beliefs within their local community.
Additionally, we offer Wi-Fi/high-speed internet throughout our premises so that residents can stay connected with loved ones or engage in online activities at their convenience.
At Cooperstown Center for Rehabilitation and Nursing, we strive to create an environment that fosters independence, wellbeing, and happiness among our residents. With numerous amenities both on-site and nearby, as well as easy access to essential services, our community provides a truly fulfilling assisted living experience.
This part of Cooperstown, New York offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several restaurants within close proximity, such as The Shack and Council Rock Brewery, there are plenty of dining options to explore. Additionally, there are various places of worship nearby, including Faith Baptist Church and St Mary's Roman Catholic Church, providing opportunities for spiritual engagement. Access to transportation services like Absolute Taxi & Airport Transportation makes it easy to get around town. The presence of pharmacies like Church & Scott and CVS Pharmacy ensures convenient access to medical supplies and medications. For leisure activities, seniors can enjoy visiting parks like Lakefront Park or Gilbert Lake State Park for outdoor relaxation. Overall, this area provides a comfortable and well-rounded environment for seniors seeking a vibrant community in Cooperstown.
Cooperstown Center for Rehabilitation and Nursing is located at 128 Phoenix Mills Cross, Cooperstown, NY 13326 in Otsego County, New York
Cooperstown Center for Rehabilitation and Nursing on seniors.fyi includes 6 photos including images showing building, entrance, landscaping, physical therapy, rehabilitation, interior, architecture, bedroom, and more.
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Interior
Decor
Building
Bedroom
Landscaping
Rehabilitation
