Clifton Springs Hospital And Clinic Extended Care in Clifton Springs, NY
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Information last verified:
2 Coulter Road, Clifton Springs, NY 14432
For more information about senior living options: (844) 490-3973
Clifton Springs Hospital is described as a valuable asset to the community with amazing providers and top-notch rehabilitative care. The ER department is praised as great, with very kind staff and consistently short wait times. Alicia, an RN, is celebrated for alleviating pain and providing exceptional, compassionate care. The gastroenterology, endocrinology, and cardiology services are highlighted as top-notch. The wound care clinic and overall patient care teams are noted for being caring, professional, and attentive. The Integrative Medicine, Laboratory, GI, and Endoscopy teams are described as professional, caring, and focused on patient needs. The dentistry department is easy to access, well organized, clean, and staffed by friendly, professional clinicians. Surgeries at Clifton Springs are described as excellent, with caring surgeons and skilled anesthesiologists. The Comprehensive Psychiatric Emergency Program is praised for efficiency and patient-centered care, with many recommending its services. The hospital is recognized for clean, modern facilities and outstanding clinicians, including highly regarded surgeons.
The main entrance often being closed without a clear alternate entrance inconveniences elderly and wound-care patients. Bedside manners were terrible, making the overall experience unpleasant. The emergency department's care was slow and patients were left waiting for hours to be seen. A nurse named Evans did not perform his duties, leaving the reviewer furious and unwilling to return. The mental health unit needs huge improvement. Clifton Springs did not clean equipment, leading to a lung infection and a transfer to another hospital. The ER doors were locked, leaving a senior stranded, and the receptionists were disrespectful. Dr. Bryan Gargano was unprofessional and made the patient feel unsafe. Dr. Barry Turek in the ED was vile and showed no compassion. The administration and billing system are outdated, confusing, and frustrating, with incorrect bills and poor follow-up. The hospital food is terrible, cold or hard, and poorly served. The overall experience in some areas is described as a “place of nightmares” for mental health concerns. The lab is dirty and unprofessional, with lost urine samples and poor handling.This community is best suited for families seeking a hospital-rooted care pathway where acute medical needs can be addressed in conjunction with rehabilitative, dental, and specialty services. Clifton Springs Hospital and Clinic Extended Care shines for those who want direct access to a broad medical campus: strong surgical and endoscopy capabilities, cardiology and GI services, an integrated wound care program, and a dental clinic that can save families time and trips. It is particularly appealing to seniors and their families who value a relational, person-centered approach from nurses and physicians, and who appreciate the continuity that comes from a hospital tied to outpatient and post-acute services. Those who need robust behavioral health options, consistently streamlined administration, or uniformly exceptional ED experiences across the board may find the trade-offs less favorable, and should actively compare alternatives in the Rochester area.
On the plus side, the hospital’s clinical core stands out as a durable strength. Several reviewers highlight quick, competent care in the emergency department when timely access mattered, with nursing staff repeatedly praised for kindness, attentiveness, and warmth. The wound care team, GI service, endoscopy suite, and even dentistry receive frequent commendations for professionalism and patient-focused care. Postoperative experiences in multiple surgeries have been described as excellent, with surgeons and anesthesiologists earning trust through clear explanations and calm, capable collaboration. For families seeking a sense of reassurance, the hospital’s ability to mobilize specialists, cardiology, endocrinology, and gastroenterology among them, offers a compelling value: a single hub where serious conditions can be diagnosed, treated, and coordinated with outpatient follow-up.
Yet the picture is not uniformly positive. The ED and some frontline operations are described by too many reviewers as slow, disorganized, or uneven in bedside manner. Reports range from long waits and delayed treatments to instances of perceived disrespect or indifference from certain staff members. Administrative friction surfaces in billing and scheduling, with complaints about on-hold times, duplicated or fragmented account numbers, and bills that seem to surface from multiple systems rather than a single patient record. Some reviewers allege lapses in infection control and equipment sterilization, as well as missed or late results in labs and imaging, issues that understandably erode confidence when emergencies are involved. Mental health services also receive pointed critiques in portions of the feedback, underscoring a real gap for families prioritizing robust psychiatric care across shifts and units.
These strengths and weaknesses don’t cancel each other out; they interact to shape a practical bottom line. When the goal is surgical success, diagnostic clarity, and a continuum of care that can span from acute admission to rehabilitation and specialty follow-up, Clifton Springs often delivers. The hospital’s relational care, nurses and clinicians who communicate, explain options, and treat patients with dignity, can transform even challenging experiences into manageable ones. The presence of specialized services beyond the ED, including a responsive CPEP program, a capable dental clinic, and a menu of outpatient procedures, means families can consolidate many needs in one place. In short, the core medical capability and the human touch in many departments can offset some operational hiccups, especially for seniors who benefit from familiarity with hospital-based care and the reassurance of nearby rehabilitative options.
To navigate the trade-offs effectively, prospective families should enter with a plan. Prioritize contacting staff who have demonstrated consistent warmth and competence, and request to be connected with teams that have earned positive reputations for specific needs, whether anesthesia, GI, or rehabilitation. For the administrative side, insist on itemized billing, confirm one account per patient, and request a patient advocate or liaison if communications become tangled. If lab results or imaging are critical, verify turnaround times and designate a point person to track results and follow through with the ordering clinician. When the care plan involves mental health or post-acute care, supplement decisions with independent reviews of those services at Clifton Springs and, if possible, compare with peers in the regional network to ensure alignment with expectations for timeliness, dignity, and safety.
The verdict rests on the family's priorities. If a loved one benefits from a hospital-connected environment with broad specialty access, strong postoperative outcomes, and a culture of personal, attentive care from many, but not all, staff, Clifton Springs merits serious consideration. It is a reasonable, often solid choice for those who value continuity of care and a relational approach in a centralized setting. However, for families where an unbroken string of consistently exemplary ED performance, flawlessly streamlined billing, and uniformly praised mental health services across every shift is non-negotiable, alternatives in the Rochester area should be explored. Strong Memorial, Rochester General, and other regional centers frequently offer different blends of administration, patient flow, and ancillary services that may align more closely with those exacting expectations. In any case, a measured visit, conversations with multiple departments, and a candid read of recent patient experiences will illuminate the best path forward for each unique situation.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Clifton Springs Hospital And Clinic Extended Care is an assisted living community located in Clifton Springs, NY. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities provided by this community are designed to enhance the daily lives of its residents. They include a beauty salon, cable or satellite TV, a computer center, a dining room, a fitness room, gaming room, and a small library. Residents can also enjoy outdoor spaces such as gardens and have access to high-speed internet through Wi-Fi. Housekeeping services are provided to ensure clean and tidy living spaces.
Care services at this community are available 24 hours a day. A 24-hour call system and supervision provide peace of mind for both residents and their families. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications on time and in the correct dosage. Special dietary restrictions such as diabetes diets can be accommodated.
Residents at Clifton Springs Hospital And Clinic Extended Care have opportunities for social engagement through various activities and programs offered by the community. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community also provides transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Additionally, this community benefits from its convenient location near three pharmacies, six physicians' offices, two restaurants, two places of worship, and two nearby hospitals.
Overall, the Clifton Springs Hospital And Clinic Extended Care is dedicated to providing excellent care in a comfortable environment with numerous amenities and services to meet the needs of its residents.
Clifton Springs Hospital And Clinic Extended Care is located at 2 Coulter Road, Clifton Springs, NY 14432 in Wayne County, New York
Clifton Springs Hospital And Clinic Extended Care on seniors.fyi includes 10 photos including images showing nature, outdoor, building, healthcare, water, landscaping, porch, vintage, and more.
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