Spa Apartments Inc

Pros

• The Spa apartments are beautiful inside and maintain a beautiful, historical look.
• The solarium on the top floor is a treasure for the residents.
• The complex serves seniors and veterans with income-based pricing and includes basic cable.
• The staff goes above and beyond to accommodate every need.
• The apartments have all been remodeled and are beautiful.
• Weekly transport to area shopping is provided.
• The surrounding area has friendly shops, restaurants, a library, and a YMCA within walking distance.
• The area is a valuable resource for those who want to maintain independence.
• It is described as a great place to live with nice people.

Cons

• The staff are described as rude and discriminatory toward applicants, especially those with disabilities or who look younger.
• Management is said to discourage prospective tenants by implying a multi-year waiting list rather than being transparent.
• The building is poorly maintained, with stained carpets and limited functional amenities, including an elevator that has been out for a long time.
• Bed bugs are a constant problem, with several nearby units treated and the pests moving to other apartments.
• Caregivers refuse to work under these conditions due to pest and maintenance issues.
• Exterior security and safety are compromised, with a side door that won't lock, uneven sidewalks with holes, and nonfunctional cameras.
• Residents feel neglected by the owners and the community manager.
• The complex is described as not a good place to live because of ongoing upkeep problems and pest infestations.

Review

The Spa Apartments come across in these notes as a place with real charm and real controversy, depending on who you ask and when you ask. On one hand, visitors and long-time residents describe a building that once looked and felt beautiful, with historic character, a well-regarded solarium, and a sense of community that many people find appealing in a small town. Some reviewers even frame it as a resource for seniors and veterans, with income-based pricing, basic cable, weekly transportation to area shops, and a roster of in-house activities and holiday celebrations. A few people paint a vivid portrait of friendly staff and neighbors who are supportive and engaged, highlighting the "beautiful complex" and the value of the perks that come with living there.

But alongside the warmth and the amenities, there is a persistent undercurrent of serious concerns. Several reviewers focus on decline and upkeep, arguing that after six years of occupancy the building has "fallen apart" in many ways. They point to stained carpets, the sense that the exterior and common areas are not well maintained, and a feeling that the building is deteriorating rather than improving. Multiple voices mention that only one elevator works, with it having been out of service for an extended period, and they describe a general atmosphere of neglect that makes daily life more difficult for residents who may already have mobility or health challenges. The split between the way the building looks inside and outside at times and the reality of ongoing maintenance issues appears to be a common thread.

Safety and security surface as another point of division. Several reviewers insist the building is not as secure as the branding would imply. They note that the side door didn't lock all winter, sidewalks are uneven and riddled with holes, and cameras don't work. In short, the advertised sense of security contrasts with practical vulnerabilities in the property's infrastructure. This discrepancy understandably raises concerns for residents, especially those who may have disabilities, depend on caregivers, or live with limited mobility. The sense that "secure building" is more aspirational than actual appears repeatedly in comments about the exterior and entrance areas.

Pest issues and health impacts are laid out in some of the more distressing reviews. Bed bugs are described as a constant problem, with reports that four out of six apartments in a nearby vicinity were treated and yet the bugs moved to other units that weren't treated. The personal toll is clear: bites, antibiotic courses, ointments, and caregivers who refuse to work under such conditions. The cycle of treatment and infestation, coupled with the feeling that the problem isn't being fully contained, leaves residents anxious about their living environment and their health.

Discrimination and the reception experience also surface in these notes. A particularly troubling anecdote describes a walk-in applicant who is disabled and younger-looking, who was told that age would mean a "couple years" before any apartment could be available and would likely be on a waiting list for years. The writer says they were discouraged rather than offered a path to housing, and that they were told to shred their application. That single account casts a long shadow over the other features of the property and raises concerns about access, fairness, and how prospective residents with disabilities are treated.

Amid the mixed reviews, there are clearly some positive, affirming notes. Several people explicitly call Spa Apartments a great place to live with nice people and friendly staff. Some residents emphasize the strong sense of community, with staff who go "above and beyond" to accommodate needs, and a campus-wide culture of activities, celebrations, and social opportunities. A number of comments highlight favorable personal experiences - some residents express pride in the remodeling that has taken place, the comfort of living with neighbors who care, and the idea that the complex provides important services like transport and social programming that can enhance quality of life for seniors and veterans.

There is also a swirl of personal anecdotes that add texture to the overall picture. Phrases like "Mom lives here!" and "Hi my name is George William Higbee and I am married and I want to be your friend" reflect a community feel and the sense that people form real connections within the building. Others describe liveable spaces and the appeal of the interior once you step inside the doors, where the history and the renovation converge in a way that some reviewers find compelling and unique. A few reviewers emphasize that, despite drawbacks, the apartments remain a desirable option for those who value the combination of affordability, services, and a social environment.

Taken together, the collection of reviews depicts Spa Apartments as a place with undeniable appeal and undeniable flaws. The positives - historic charm, amenities, supportive staff, a built-in community, and accessible programming - coexist with ongoing concerns about maintenance, safety, pest control, and inconsistent treatment by management or staff toward residents and applicants who may be vulnerable. For anyone considering moving there, the prevailing message is to weigh the bright spots against the darker, more persistent problems, to ask direct questions about elevator availability, security measures, pest management, and maintenance timelines, and to engage with current residents and management to get a current sense of how the property operates day to day.

Located in Clifton Springs, New York, this area offers a variety of amenities for seniors looking to settle down in a peaceful and convenient neighborhood. With several hospitals and medical centers nearby, including the Lipson Cancer Institute and Clifton Springs Cardio Rehab, residents have easy access to quality healthcare services. There are also numerous physicians' offices and pharmacies close by for any medical needs. For leisure activities, there are parks like the Sonnenberg Gardens & Mansion State Historic Park and Kershaw Park, as well as theaters and cafes for entertainment. Additionally, there are dining options such as Old Mill Hot Dog Stand and Applebee's for enjoyable meals out with friends or family. Overall, this area of Clifton Springs provides a comfortable and supportive environment for seniors seeking a vibrant community to call home.

Hospitals

• Lipson Cancer Institute (0.1 miles)
• Clifton Springs Cardio Rehab (0.2 miles)
• Newark Medical Center (6.2 miles)
• Canandaigua VA Medical Center (8 miles)
• Jefferson Memorial Park In Canandaigua (8.6 miles)
• Geneva General Hospital (9.5 miles)
• Finger Lakes Health Foundation (9.5 miles)

Physicians

• Imaging Center - Clifton Springs Hospital & Clinic (0.1 miles)
• Finger Lakes Radiation Oncology Center (0.1 miles)
• Finger Lakes Cardiology Assoc (0.1 miles)
• Digestive Disease Consultants (0.1 miles)
• Pain Treatment Medicine (0.5 miles)
• Dr C. Nakamura (0.5 miles)
• Finger Lakes Otolaryngology (6.2 miles)

Pharmacies

• Wayne-Clifton Pharmacy (0.1 miles)
• Phelps Hometown Pharmacy (4 miles)
• Red Jacket Pharmacy (4.7 miles)
• Wegmans (5.9 miles)
• Newark Village Pharmacy (6.2 miles)
• Wayne Ltc Pharmacy (6.2 miles)
• Rite Aid (6.2 miles)

Places of Worship

• First Baptist Church (0.2 miles)
• New Hope Bible Church (3.3 miles)
• The Sacred Grove (7.6 miles)
• Zion Episcopal Church (8.6 miles)

Restaurants

• Old Mill Hot Dog Stand (3.8 miles)
• McDonald's (4.8 miles)
• Tom Wahl's (6.1 miles)
• McDonald's (6.1 miles)
• Applebee's (8 miles)
• Charlie Riedel's Fast Food (8.1 miles)
• Taco Bell (8.2 miles)

Theaters

• Canandaigua Theatres (8 miles)

Parks

• Sonnenberg Gardens & Mansion State Historic Park (8.2 miles)
• Kershaw Park (8.9 miles)
• Pal-Mac Aqueduct County Park (9 miles)
• Historic Erie Canal Lock E-56 (9.1 miles)

Cafes

• Starbucks (8.6 miles)
• Tim Hortons (8.8 miles)

Transportation

• East Palmyra Rail Crossing (8.7 miles)
• U-Haul Neighborhood Dealer (9.3 miles)