Campbell Hall Rehabilitation Center

Pros

• The staff at Campbell Hall Rehabilitation Center is consistently described as caring, friendly, and attentive, providing excellent support to residents.
• Many reviewers appreciate the clean and beautifully decorated facility, which contributes to a pleasant atmosphere.
• Residents enjoy engaging activities such as karaoke parties and Bingo, fostering a sense of community and joy.
• The new dining area and food service received positive remarks for being appealing and home-cooked in quality.
• The therapy programs are highly praised for helping residents regain independence and recover successfully from their conditions.
• Families express gratitude for the personal attention their loved ones receive due to the smaller size of the facility.
• Overall experiences shared by families indicate satisfaction with the level of care and compassion their loved ones experienced during their stay at Campbell Hall.

Cons

• The facility is described as "depressing" and "dirty," with horrible food and poor staff attention.
• Residents often experienced neglect, with insufficient staffing leading to long waits for assistance.
• Personal items went missing frequently, raising concerns about the security of belongings.
• There were accusations of neglect and a lack of care from the staff, contributing to a distressing experience for families.
• The call buttons for assistance went unanswered regularly, indicating understaffing issues.
• Families reported being misinformed about COVID-19 cases within the facility, causing additional stress and anxiety.
• Overall, many reviews express that residents are not engaged in meaningful activities or provided adequate support during their stay.

Review

Campbell Hall Rehabilitation Center draws a wide array of opinions from patients and their families, reflecting both positive experiences and deep disappointments. For many, the facility stands out for its dedication to providing quality care in a compassionate environment. One reviewer described the experience of caring for a grandmother with dementia, praising the staff's genuine love for their work. They noted that the outdoor patio, adorned with flowers and landscaping, offered an inviting space where family members could comfortably spend time with loved ones. Activities such as karaoke parties brought joy to residents, while the kitchen staff made exceptional efforts to accommodate dietary preferences, ensuring that everyone had nutritious meals.

However, not all reviews paint such a rosy picture. There are alarming accounts of neglect and poor conditions within the facility. In stark contrast to the previous sentiments expressed, some families reported incidences that highlight serious concerns about cleanliness and patient care. One reviewer recounted how they received late-night news about a loved one who had passed away under tragic circumstances—found in unsanitary conditions with little apparent oversight from staff. Such experiences have left lasting guilt for some family members who entrusted their loved ones' care to Campbell Hall but felt betrayed by the standard of service provided.

Staffing levels emerged as a contentious issue throughout several reviews. Complaints regarding understaffing were widespread, with numerous individuals alleging that call bells often went unanswered and that patients experienced prolonged waits for assistance when needed. The notion of neglect wasn't limited to care; some reviews lamented missing personal items right from admission day or criticized inadequate recreational activities which failed to engage residents meaningfully. Many lamented what they described as a lackluster atmosphere lacking sufficient stimulation or even basic organization—turning what was supposed to be rehabilitation into a distressing experience.

On the flip side, glowing testimonials highlight significant improvements made at Campbell Hall Rehabilitation Center following renovations and changes in management practices. Many reviewers pointed positively towards improved dining experiences in light of recent kitchen upgrades—a factor many deemed essential for enhancing resident satisfaction during recovery periods. The ambiance was also highlighted as pleasant and bright due to fresh decor and well-maintained facilities featuring modern amenities like flat-screen TVs in each room.

A consistent theme among various satisfied customers is appreciation for the warmth displayed by nursing staff across departments—from nurses to rehabilitation aides—who were commended for their commitment to patient welfare. Families shared stories of personalized attention received by family members even amidst challenging circumstances; many praised quick responses from staff ensuring critical needs were met throughout patients’ recovery journeys.

Yet underlying these contrasting perspectives is an undeniable struggle between different facets present within Campbell Hall Rehabilitation Center: A promising potential juxtaposed against troubling reports indicative of systemic issues demanding urgent attention and reform initiatives aimed at enhancing overall patient care standards moving forward. As families navigate choices surrounding long-term care solutions for loved ones requiring rehabilitative services, it remains crucial they weigh these diverse viewpoints before making informed decisions regarding where best to seek necessary support during trying times in life’s journey.

Cafes

• Noble Coffee Roasters (0.5 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.3 miles)
• Valkyrie Coffee Roasters (6.4 miles)

Parks

• Thomas Bull Memorial Park (1.9 miles)
• Craigville Park (4 miles)
• Carpenter Field (6.7 miles)
• Circleville Park (7.1 miles)
• Lasser Park (7.8 miles)

Physicians

• Advanced Audiology (3.1 miles)
• Tri State Bariatrics (3.1 miles)
• Dermatology Associates (3.4 miles)
• Jaffee Eye Associates (3.5 miles)
• Children's Physicians of Westchester (4 miles)
• Crystal Run Healthcare 4th Floor Infusion Room (4.1 miles)
• Crystal Run Health Transformation Holdings (4.1 miles)

Pharmacies

• Crystal Run Pharmacy (4.1 miles)
• Rite Aid (4.2 miles)
• CVS Pharmacy (4.8 miles)
• Walgreens (5.6 miles)
• CVS Pharmacy (5.9 miles)
• Walgreens (6 miles)
• Hudson Regional LTC Pharmacy (6.2 miles)

Transportation

• Orange County Airport (KMGJ) (4.1 miles)
• Metro-North-Middletown (4.7 miles)

Restaurants

• Delancey's (4.2 miles)
• Chili's Grill & Bar (4.3 miles)
• Trailside Treats Creamery (4.3 miles)
• D'Lux Diner (4.3 miles)
• Mediterranean Deli & Grill (4.4 miles)
• TGI Friday's (4.4 miles)
• Olive Garden (4.8 miles)

Theaters

• AMC Crystal Run 16 (4.5 miles)
• Middletown Cinemas (7.8 miles)

Hospitals

• Horton Memorial Hospital (6.7 miles)