Workmen's Circle Multi Care Center in Bronx, NY

Pros

• The staff are friendly, courteous, and professional, making families feel welcome.
• The facility is clean, well maintained, and calming.
• The rehab staff is exceptional, with standout PT Eddie and OT Shikema.
• Novlette Sangstar on the Social Work team is an absolute gem with amazing interpersonal skills, patience, and empathy.
• The dining service is good and the meals are appetizing.
• The environment is quiet and peaceful, contributing to a positive stay.
• The stay is described as stellar, with patients leaving able to walk after rehab.
• The facility is highly recommended by residents and families.
• The rooms are spacious and nicely decorated with pleasant grounds.
• The facility provides a lot of activities and has an extensive rehab area.
• The staff are compassionate and attentive, supporting residents' recovery.

Cons

• The reviewer notes that the facility does not seem to provide enough therapy for patients.
• They claim staff rarely call to update families, which feels unfair to the patient and their loved ones.
• The facility is described as terrible, with CNAs and nurses who do not seem to care.
• The reviewer calls it the worst rehab they’ve known, describing neglect and even roaches in the food.
• Administration is accused of pressuring Medicaid payments and showing disregard for a disabled patient.
• The facility is said to be understaffed, leading to slow response times and limited assistance, especially at night.
• The food is described as horrible or disgusting, with poor seasoning.
• The building is described as having roaches and overall unsanitary conditions in some reports.
• Nurses are said to fail at answering the phone, making it hard to reach them.
• Temperature control issues are noted, with rooms very hot and the AC barely functioning.
• Families report not being informed in a timely manner about health events, such as a patient developing pneumonia.
• Some reviews say residents were warehoused and not engaged socially or medically, implying neglect.

Review

This community is best suited for families pursuing post-acute rehabilitation where the emphasis is on restoring function quickly and safely, with a rehab-centric team driving outcomes. It works well for seniors coming from surgery, fractures, strokes, or other conditions that require intensive PT/OT, daily therapeutic activity, and coordinated social work support. When a loved one needs clear care planning, regular progress updates, and a facility that prioritizes a clean, calm environment with accessible amenities, this is a solid fit. Short-term, goal-oriented stays tend to go better here than long, unsettled placements.

On the plus side, the rehab ecosystem stands out. The staff is frequently described as kind, professional, and genuinely attentive, with particular praise directed at the physical therapy and occupational therapy teams. Patients report meaningful gains, often fitting back into daily life more quickly than expected, thanks to therapists who are described as experienced and capable, and to a social work staff that keeps families informed and supported through every step. Cleanliness and comfort are consistent strengths, with well-kept rooms, calm common spaces, and decor that creates a reassuring atmosphere. For families, this often translates into credible reassurance that a loved one is receiving conscientious, thorough rehab and regular check-ins.

The point of leverage here is the rehab quality and the way the campus supports families through care planning. Several reviews spotlight social workers who go above and beyond, notably in coordinating appointments, answering questions, and maintaining contact after discharge. The on-site options, such as dialysis, a broad rehab area, and substantial therapy staff, help a patient regain independence without leaving the building. When expectations include reliable information about progress, responsive therapy, and a staff that treats patients with patience and respect, the facility tends to meet or exceed them. The overall environment, clean, welcoming, with strong administrative leadership and active involvement from admissions and scheduling, often makes the clinical strengths more tangible for families.

Yet there are significant caveats that cannot be ignored. Undoubtedly, understaffing and variable responsiveness recur in multiple accounts. Families report difficulty reaching nurses, delayed assistance via call bells, and inconsistent doctor availability, particularly for routine questions outside emergencies. Issues with communication, especially when a loved one is not progressing as hoped or when a transfer plan is being contemplated, can leave families feeling left in the dark. There are negative experiences too: episodes of neglect and even accusations of mistreatment or unsafe conditions in some reviews, roach sightings, and overheated rooms on certain floors. Food quality, while praised at times, also receives critique in other entries, underscoring inconsistencies in daily experience. Parking limitations and transportation hiccups add practical friction to an already stressful period.

Those each must weigh the pros against the cons. The strong rehab outcomes, the depth of therapy staff, and the consistent emphasis on cleanliness and family communication do offset many concerns for families who can engage actively in planning and oversight. In other words, when the primary aim is to restore function with a capable therapy team and to have regular, transparent updates, this center often delivers. However, the cons are not trivial: persistent staffing gaps, uneven medical follow-through, and occasional safety or hygiene worries can erode trust and complicate discharge planning. For a family that cannot tolerate frequent communication gaps or that requires highly reliable round-the-clock nursing attention, these gaps may push the decision toward alternatives with more robust staffing models and steadier physician access.

Consider alternatives if any combination of these signals is a deal-breaker: repeated first-hand reports of neglect, uncaring or overburdened front-line staff, or a lack of timely response from administration. If roach concerns, persistent heat issues, or glaring inconsistencies in meal service and care planning surface repeatedly, it is prudent to look at other local options with stronger reputations for clinical oversight and safer, more predictable environments. Language accessibility and culturally competent care also matter; where there is a clear need for more Spanish-speaking staff or more consistent social-worker-led care coordination, exploring facilities with stronger language support and dedicated care coordinators may yield a noticeably smoother experience.

Taken together, Workmen’s Circle Multi Care Center offers a compelling proposition for rehab-focused families who value a clean, well-staffed environment, highly capable physical and occupational therapy, and proactive social work involvement. The best-fit families are those who will partner with the facility, participating in care plans, attending care meetings, and communicating expectations clearly. If these conditions align, the center can drive meaningful recovery and provide dependable day-to-day support. If not, or if the reported gaps, especially in staffing, call-bell responsiveness, and consistent medical oversight, persist, it is wise to compare options that promise steadier medical coverage, more predictable staffing, and fewer safety concerns before deciding. In short, this community can be an excellent choice for rehab-first trajectories, provided risks are actively managed and family involvement remains strong.

Located in the Bronx, New York, this area offers a variety of amenities and services that cater to seniors. With multiple theaters nearby such as AMC Bay Plaza Cinema 13 and Alamo Drafthouse Yonkers, entertainment options are easily accessible. There is also a wide selection of restaurants ranging from fast food chains like McDonald's to upscale dining at Serafina and The River Palm Terrace. In terms of healthcare, several pharmacies and hospitals are within close proximity, including St Barnabas Hospital and Montefiore New Rochelle Hospital. Transportation options are plentiful with metro stations like MTA Subway - Parkchester and Metro North - Mt Vernon East Train Station nearby for easy access to surrounding areas. Additionally, there are peaceful parks like Manor Park and J. Hood Wright Park for leisurely walks or outdoor activities. For medical care, physicians' offices such as Park Medical Group PA and North Shore Gastroenterology Associates PC are also conveniently located in the area. With a range of amenities and services tailored to seniors, this neighborhood provides a comfortable and convenient living environment for older individuals looking to settle in the Bronx.

Theaters

• AMC Bay Plaza Cinema 13 (0.8 miles)
• Alamo Drafthouse Yonkers (7.5 miles)

Restaurants

• McDonald's (1 miles)
• Last Stop Bar & Grill (2.1 miles)
• Serafina (6.8 miles)
• McDonald's (6.9 miles)
• Kura Revolving Sushi Bar (6.9 miles)
• The River Palm Terrace (7.2 miles)
• Harlem Kebab Grill (7.3 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)
• Value Drugs Eastchester (5.4 miles)
• CVS Pharmacy (5.6 miles)

Transportation

• Metro North - Mt Vernon East Train Station (2.6 miles)
• MTA Fordham Metro-North Station (2.9 miles)
• Pelham Station (3 miles)
• MTA Subway - Parkchester (3.1 miles)
• MTA Subway - Fordham Rd (3.3 miles)
• MTA Subway - Inwood/207th St (4.3 miles)
• Metro North - Riverdale Station (4.5 miles)

Hospitals

• St Barnabas Hospital (3.2 miles)
• Bronx VA Medical Center (3.6 miles)
• Montefiore New Rochelle Hospital (3.7 miles)
• NewYork-Presbyterian Allen Hospital (4 miles)
• Russ Berrie Medical Science Pavilion (5.8 miles)
• Milstein Hospital Building (6 miles)
• Manhattan Psychiatric Center (7.6 miles)

Cafes

• Cafe Zeppieri (3.9 miles)
• Starbucks (6.8 miles)
• Starbucks (7.5 miles)
• Starbucks (8.1 miles)
• Starbucks (8.2 miles)
• Kuppi Coffee Company (8.2 miles)
• State Of The Art Coffee (8.6 miles)

Places of Worship

• The Riverdale Minyan (4.1 miles)

Parks

• Riverdale Park (4.3 miles)
• Inwood Hill Park (4.3 miles)
• Manor Park (5.7 miles)
• J. Hood Wright Park (5.7 miles)
• Memorial Park (5.9 miles)
• St Nicholas Park (6.8 miles)
• Flat Rock Brook Nature Center (6.8 miles)

Physicians

• Morgan Stanley Children's Hospital (5.9 miles)
• Park Medical Group PA (7.5 miles)
• North Shore Gastroenterology Associates PC (8.5 miles)