Eastchester Park Nursing Home in Bronx, NY

Pros

• The service is excellent, and residents are very comfortable.
• The staff are caring and helpful to patients.
• It is praised as one of the best places, with strong appreciation from families.
• The facility is clean, and the staff are pleasant and attentive.
• The environment is welcoming, with renovations that enhance the overall experience.
• The nurses and CNAs are exceptional, and therapists provide thorough, supportive care.
• Staff treat residents like family, with compassion and respect.
• The administration and social work team are hands-on, approachable, and communicative.
• The recreation and dining teams contribute to a positive, engaging rehab experience.
• The facility comes highly recommended by residents and families for rehab and ongoing care.

Cons

• They describe it as the worst place to send a family member, citing incompetent staff with poor skills.
• They report there is no care, concern, or respect, equating to no healing.
• They label the facility horrid and say it deserves less than one star, warning others not to send loved ones.
• They recount neglect on the 4th floor as abhorrent, with staff appearing inattentive.
• They claim residents were left dirty with urine and feces and not cleaned.
• They describe the facility as old and rundown with major plumbing problems, broken furniture, and personal property theft.
• They assert severe understaffing and that many staff are rude, disrespectful, and fail to communicate with families.
• They say new patients during renovations were given no tours or proper communication, leaving proxies uninformed.

Review

Eastchester Park Nursing Home is best suited for families seeking a rehab-forward environment where the emphasis is on therapy, progress, and a home-like atmosphere. The community tends to shine for short- or intermediate-term post-acute recovery, with residents usually experiencing attentive nursing and active rehabilitation programs led by skilled PTs and OTs. When care teams are present, the facility frequently feels welcoming: clean facilities, pleasant staff, and a visible commitment from administrators and social workers to stay engaged with families. For families who can be present to participate in care planning and daily updates, Eastchester often delivers meaningful gains and a sense of security that a loved one is treated with dignity and respect.

Those considering alternatives should note that not every experience aligns with the positive arc described above. Several reviewers raise red flags about consistency across floors, staffing levels, and basic responsiveness. In particular, some families report under-staffed shifts, delayed responses to needs, and moments of procedure that feel impersonal or hurried. A pattern of discontent emerges from posts describing dirty rooms, inadequate communication, or perceived neglect, sometimes culminating in serious complaints or regulatory scrutiny. For seniors who require around-the-clock medical oversight, or for families who cannot visit regularly and oversee daily care, these concerns become central to the decision. In short, those who demand uniformly flawless execution across all units may want to weigh alternatives more heavily.

On balance, Eastchester Park's strongest positives are its therapy culture and the quality of frontline caregivers when the unit is adequately staffed. Many residents and families commend the rehab staff for professionalism, patience, and tangible progress. The therapy department is repeatedly praised for going above and beyond, and the nursing team is frequently described as kind, responsive, and respectful. The facility's cleanliness and recent renovations contribute to a sense of comfort and well-being; families often highlight well-kept rooms, pleasant common areas, and a nourishment program that residents enjoy. When the care team is cohesive, the environment supports recovery, social connection, and a feeling that progress is possible.

Yet the main cons do not disappear simply because some trips through Eastchester are positive. The most consequential risk is inconsistent care quality from floor to floor and shift to shift, with multiple accounts of under-staffing and delayed responses. Even where compassionate staff exist, systemic gaps - communication lapses, reports of rough treatment, and serious accusations about patient safety - dampen confidence for families trying to project stable, long-term outcomes. The contrast between glowing testimonials and critical posts creates a reality where outcomes appear highly dependent on the particular unit, the day, and the staffing mix at that moment. This variability matters greatly for anyone balancing cost, risk, and peace of mind.

For families weighing a decision, practical diligence is essential. Schedule multiple visits, ideally across different times, to observe how the staff interact with residents and how promptly needs are addressed. Speak with the social worker (often Horacio or a similarly visible team member) about care plans, progress tracking, and family communication protocols. Request a tour of the units you're considering, and ask for recent incident or grievance summaries, as well as a transparent explanation of any past regulatory actions. Clarify staffing ratios during peak times and whether long-term residents share units with short-stayers, which can influence continuity of care. Finally, gather perspectives from current families and residents to triangulate what the best-fit path looks like.

The conclusion is practical and actionable: Eastchester Park Rehabilitation and Nursing can be an excellent choice for someone focused on high-quality rehab, attentive nursing, and a warm, engaged environment - provided there is a strong, consistent care team and active family involvement. For families prioritizing steady, uniform performance across all floors, or for those without the bandwidth to supervise care closely, it is prudent to compare other facilities with equally robust rehabilitation programs and demonstrably steady staffing. In the right circumstances, Eastchester delivers meaningful recovery, patient-centered care, and a supportive atmosphere; in others, the variability and safety concerns noted in the reviews suggest exploring alternatives to safeguard against uneven experiences.

This part of Bronx, New York, offers a variety of amenities that cater to seniors looking for convenience and entertainment. The neighborhood is home to several theaters, pharmacies, restaurants, transportation options, hospitals, parks, places of worship, cafes, and physicians. AMC Bay Plaza Cinema 13 and Alamo Drafthouse Yonkers provide opportunities for entertainment close by. There are multiple pharmacies within a few miles radius such as Walgreens and CVS Pharmacy for easy access to prescription medications. A range of dining options like Last Stop Bar & Grill and Serafina are available for dining out. The area also has reliable transportation services with MTA Subway stations nearby. In terms of healthcare, there are reputable hospitals like St Barnabas Hospital and Montefiore New Rochelle Hospital in close proximity. Parks like Riverdale Park offer green spaces for leisurely strolls. Additionally, nearby cafes such as Cafe Zeppieri and Starbucks provide cozy spots to enjoy a cup of coffee. Overall, this neighborhood provides a mix of services that could enhance the quality of life for seniors considering living in this area.

Theaters

• AMC Bay Plaza Cinema 13 (0.9 miles)
• Alamo Drafthouse Yonkers (8.1 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (5.7 miles)
• Value Drugs Eastchester (6.1 miles)

Restaurants

• McDonald's (1.6 miles)
• Last Stop Bar & Grill (2.6 miles)
• McDonald's (6.5 miles)
• Kura Revolving Sushi Bar (6.6 miles)
• Harlem Kebab Grill (6.7 miles)
• The River Palm Terrace (6.8 miles)
• Serafina (7.5 miles)

Transportation

• MTA Subway - Parkchester (2.4 miles)
• MTA Fordham Metro-North Station (2.5 miles)
• MTA Subway - Fordham Rd (2.9 miles)
• Metro North - Mt Vernon East Train Station (3.3 miles)
• Pelham Station (3.6 miles)
• MTA Subway - Inwood/207th St (4 miles)
• MTA Subway - Dyckman St (4.3 miles)

Hospitals

• St Barnabas Hospital (2.7 miles)
• Bronx VA Medical Center (3.3 miles)
• NewYork-Presbyterian Allen Hospital (3.7 miles)
• Montefiore New Rochelle Hospital (4.4 miles)
• Russ Berrie Medical Science Pavilion (5.3 miles)
• Milstein Hospital Building (5.5 miles)
• Manhattan Psychiatric Center (7 miles)

Parks

• Inwood Hill Park (4.1 miles)
• Riverdale Park (4.3 miles)
• J. Hood Wright Park (5.3 miles)
• St Nicholas Park (6.2 miles)
• Manor Park (6.3 miles)
• Randall's Island Park (6.4 miles)
• Memorial Park (6.5 miles)

Places of Worship

• The Riverdale Minyan (4.1 miles)

Cafes

• Cafe Zeppieri (4.4 miles)
• Starbucks (7.4 miles)
• Kuppi Coffee Company (7.7 miles)
• Starbucks (8 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)

Physicians

• Morgan Stanley Children's Hospital (5.5 miles)
• Park Medical Group PA (7.6 miles)