308 East 175 Street, Bronx, NY 10457
For more information about senior living options: (844) 490-3973
The physical therapy team greeted him on his first day, and two months later he left with a walker and newfound hope. The facility was always well maintained and clean. There is a cafeteria offering three meals a day and a variety of foods. The nursing staff is attentive and caring. Casa Promesa offered him a safe place with comprehensive medical care. The staff from administration, social services, recreation, dietitian, and nursing provide all the support needed. Nursing and Administration at Casa Promesa are truly second to none, with great communication and teamwork.
The facility is unsanitary and residents do not receive needed medications due to cost. It smells bad and the TV is left on loudly all night, making it feel prison-like. The front desk staff are unprofessional and inattentive, showing poor conduct and improper use of their duties. A low-battery smoke detector sounds continuously and the door is left open, indicating safety problems. The phone system is unreliable; calls go unanswered and appointments cannot be arranged. There are accusations of misusing state or federal funds while residents cannot see their loved ones. Patients are treated like prisoners, with reports of overmedication leading to ICU admission. Security and nursing staff are described as unprofessional or rude, prompting calls for state oversight.The collection of reviews about Casa Promesa presents a mosaic of experiences, spanning dramatic transformations to serious concerns about safety, care, and administration. On one end, several readers describe a rehabilitation and recovery environment that changed lives - praising physical therapy, daily activities, supportive staff, and a sense of renewed hope. On the other end, there are poignant accounts of unsanitary conditions, delayed or missing medications, poor communication, and what some visitors perceive as a system that profits without adequately protecting residents. Taken together, the reviews reveal a facility that can feel like a sanctuary to some and a source of fear or frustration to others.
A number of reviews center on uplifting personal journeys. One writer arrives unable to walk and fearing they would never regain mobility, only to leave two months later using a walker and carrying "new found hope." The therapy program is repeatedly highlighted as a standout - an encouraging, hands-on team that greets new residents and helps them progress. Beyond physical therapy, daily and weekly activities provide opportunities to socialize and connect with peers, contributing to a sense of community. In these accounts, the building itself is described as clean and well maintained, with a cafeteria offering three meals a day and a variety of foods. The nursing staff is praised as attentive and caring, and the overall experience is framed as one of healing, growth, and even personal renewal.
Other reviewers echo a broadly positive assessment, emphasizing the professionalism and dedication of the staff across multiple departments. They cite strong support from administration, social services, dietitians, and nursing, with assertions that medical teams ensure proper treatment and are approachable for concerns. Residents talk about the value of organized trips and activities that bolster self-esteem and mental stimulation, as well as coping skills groups that support recovery from substance use. The sentiment among these reviewers is that Casa Promesa offers a constructive environment where residents can receive comprehensive care and where staff genuinely prioritizes helping people become better versions of themselves. Several people explicitly say they would recommend the facility or would return for future recovery efforts.
Yet the picture is not universally positive. A cluster of reviews contains stark warnings and serious grievances. Some visitors describe the facility as unsanitary, with complaints that residents do not receive medications they need and that pain and other symptoms go unaddressed due to cost or availability. One reviewer laments the smell, a loud TV at night, and the impression that the place feels like a prison - hurtful words that underscore a perception of severe discomfort and neglect. There are also accounts of systemic gaps: outdated or nonfunctional phone lines, an inability to reach staff, and a sense of being ignored when trying to schedule appointments or obtain information. In some cases, reviewers claim there is a lack of timely assistance for loved ones, contributing to a perception that residents are not being adequately cared for.
Alarming anecdotes further complicate the overall tone. A reviewer describes an incident in which a family member was allegedly overmedicated, with calls for state intervention and oversight. Others criticize safety and professionalism at the front desk, recounting long waits, a front desk employee who appeared overwhelmed or inattentive, and a nonfunctional phone system that makes it hard to contact the facility. Complaints about the building's safety systems surface, including a smoke detector on low battery that produces a loud, persistent noise and a door left ajar, described as unprofessional by the reviewer. Some readers claim that staff communication is inconsistent, and that attempts to verify facility training or staff qualifications lead to a frustrating game of phone tag and "the runaround."
A handful of reviews focus on negative personal experiences with specific individuals, painting a troubling picture of interpersonal dynamics. One reviewer cautions other families to beware of a particular doctor, while another mentions a nurse's tone or demeanor in a way that feels disrespectful. A separate account characterizes the security personnel as unprofessional or unhelpful, using language that suggests a racialized or insulting term. Taken together, these stories contribute to a broader concern about the facility's culture and the day-to-day experience of residents and their families. The recurring thread is a perception that some staff are not listening, not coordinating care, or not maintaining appropriate standards, which leaves readers feeling unsettled and wary.
Despite the breadth of opinions, several reviewers acknowledge systemic issues that go beyond individual experiences. There are concerns about state and federal oversight, questions about how funding is used, and a sense that communication gaps hinder families from staying informed or involved in a resident's care. A few readers express frustration with the inability to reach the facility by phone and with "runaround" responses when questions about training or procedures arise. In this context, the facility appears to be at a crossroads: for some, it is a place of significant progress and personal rehabilitation, while for others it is a site of alleged neglect and mismanagement, with demands for closer scrutiny and accountability.
In the end, Casa Promesa emerges as a facility with a starkly divided reputation. For some residents and families, it represents a turning point - a space where professional staff, structured programs, and a supportive environment foster recovery, mobility, and a sense of hope. For others, the experience is marred by concerns about sanitation, pain management, communication barriers, safety practices, and trust in the administration. The varied narratives suggest a need for deeper investigation and ongoing quality improvement, ensuring that positive therapeutic outcomes are matched by reliable care, transparent communication, and a consistently safe, respectful environment for all residents. Prospective families and patients would be well advised to consider both the hopeful testimonials and the cautionary reports, verifying current conditions, speaking with multiple staff members, and seeking out up-to-date information from regulators or independent reviews before making decisions.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (5 miles away) John F Kennedy International (16 miles away) Newark International (17 miles away) Westchester Cty (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Casa Promesa is an assisted living community located in the Bronx, NY. Our community offers a wide range of amenities to ensure that our residents feel comfortable and enjoy their time with us.
For our residents' convenience, we have a beauty salon right on-site where they can get pampered and look their best. We also provide cable or satellite TV in each resident's room for entertainment purposes. Additionally, we offer community-operated transportation services to help our residents get around easily.
Our computer center allows residents to stay connected with their loved ones and access the internet. Our dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by our culinary team. Residents can also take advantage of our move-in coordination services to make transitioning into our community as seamless as possible.
To promote wellness and an active lifestyle, we have a fitness room equipped with exercise equipment. For those who enjoy gaming, we have a gaming room where residents can spend their free time playing games.
Our outdoor space includes a garden where residents can relax and enjoy some fresh air. We also have a small library for those who love reading and a wellness center for various healthcare needs.
Residents can stay connected with friends and family through telephone services, as well as Wi-Fi/high-speed internet access throughout the community.
In terms of care services, we have a 24-hour call system and supervision for the safety of our residents. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals on diabetes diets and those with special dietary restrictions.
We also provide medication management services to ensure that residents receive their medications on time and in the proper dosage. Our mental wellness program focuses on promoting emotional well-being among our residents.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments when needed.
At Casa Promesa, we believe in providing engaging activities for our residents. We offer concierge services to enhance their experience and fitness programs to promote an active lifestyle. Planned day trips and resident-run activities are organized regularly, giving residents opportunities to socialize and explore their surroundings. Additionally, there are several cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals nearby for residents' convenience.
Overall, Casa Promesa is a vibrant assisted living community that offers a wide range of amenities, care services, dining options, and activities to ensure that our residents have an enjoyable and fulfilling experience.
Casa Promesa is located at 308 East 175 Street, Bronx, NY 10457 in Bronx County, New York
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