308 East 175 Street, Bronx, NY 10457
For more information about senior living options: (844) 490-3973
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The reviewer arrived unable to walk, but the physical therapy team greeted them on day one and, two months later, they left with a walker and newfound hope. Daily and weekly activities helped residents participate and interact with one another, promoting growth. The facility was consistently well maintained and clean, with a cafeteria offering three meals a day and a variety of foods. The nursing staff is attentive and caring. Casa Promesa provides a safe place with comprehensive medical care, with support from administration, social services, recreation, dietitian, and nursing. Nursing and administration are described as second to none, with great communication and a strong, capable team. The program helps residents become better people, with trips that aid self-esteem and mental stimulation and coping skill groups that support recovery from substance abuse.
The place is unsanitary. They don't give people medicine. It smells bad, and the TV is left on loud all night. It feels like a prison. Residents are in pain because medicine isn't provided and it's very expensive. A family member is in pain and isn't being helped. The facility should be closed down because someone is profiting from this farce. The front desk staff member does not know how to use a computer, eats at her desk, and talks to relatives on the phone. The smoke detector is on a low battery, making a loud sound, and the door is wide open. The phone number doesn't work. They never answer the phone and do not help residents move out; there are concerns that the facility is receiving state and federal money and doing nothing for residents. They treat patients like they live in prison. Security guards are unprofessional, rude, and ghetto. The nurse spoke to the reviewer's dad in an unacceptable manner. A patient was overmedicated, leading to ICU hospitalization.Casa Promesa is best suited for families seeking a rehab- and recovery-oriented environment where nursing attention and structured programming are prioritized. It can work for residents who value robust therapy services, daily activities, and social programming as part of a healing process. The facility appears to deliver meaningful physical therapy gains for some residents, along with access to meals, recreation, and groups designed to support recovery and coping skills. When recovery milestones and active engagement matter most, Casa Promesa can be a fit.
Those weighing alternatives should be aware of serious red flags that emerge in multiple accounts. If reliable medication management, a consistently sanitary environment, transparent administrative communication, and a dignified, prison-free atmosphere are non-negotiables, other communities deserve consideration. Families uneasy about gaps in phone access, front-desk competence, and routine maintenance will want to compare options with documented stability, easier family contact, and stricter oversight. In short, Casa Promesa demands careful scrutiny from anyone who cannot tolerate significant operational risk.
On the upside, several reviews highlight tangible positives that can influence recovery outcomes. The nursing staff receives frequent praise for attentiveness and compassion, and the broader care team - administration, social services, dietitian, and recreation - appears capable of delivering coordinated, supportive care. The facility offers a three-meal-per-day plan and a diversified menu, which matters for comfort and nutrition during rehabilitation. Activities, trips, and coping-skill programs bolster mental stimulation and peer connection, creating a sense of community that can anchor progress for residents focused on recovery and personal growth.
Yet the drawbacks are equally pointed and cannot be dismissed. The most troubling themes center on cleanliness and basic safety: persistent odors, reports that medicine is withheld due to cost, and a general sense of neglect that culminates in a "prison-like" atmosphere for some residents. Front-desk operations, including slow or inaccurate assistance, broken contact lines, and high-traffic misunderstandings, contribute to a perception of dysfunction that undermines trust just as care is needed most. Complaints about loud TV noise, low-functioning monitoring equipment, and unprofessional interactions by staff further erode confidence in daily operations.
How the positives balance the negatives hinges on individual priorities and risk tolerance. For residents where rehab success, daily engagement, and an active, supportive milieu outweigh the risk of administrative hiccups, Casa Promesa can deliver meaningful progress and a sense of belonging. However, where consistent medication delivery, pristine cleanliness, dependable communication, and a secure, prison-free environment are paramount, these reviews suggest the scales tip toward alternatives. The strongest-case residents are those who benefit from therapy-driven recovery and robust nursing care while living with a watchful family that aggressively monitors safety and responsiveness.
Practically, families should approach Casa Promesa as a conditional opportunity, not a certainty. Before choosing, request detailed explanations of medication protocols, oversight procedures, and how nutrition and sanitation standards are maintained daily. Visit multiple times, observe interactions between staff and residents, and speak with administrators about care plans, escalation policies, and family access. Compare costs, verify state compliance records, and solicit current residents' and families' candid experiences. If recovery-focused programming is the sole priority and the facility's strengths align with those goals, Casa Promesa may merit a trial; if hygiene, consistent medicine, and transparent operations are non-negotiable, there are safer, more reliable options in the Bronx.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (5 miles away) John F Kennedy International (16 miles away) Newark International (17 miles away) Westchester Cty (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Casa Promesa is an assisted living community located in the Bronx, NY. Our community offers a wide range of amenities to ensure that our residents feel comfortable and enjoy their time with us.
For our residents' convenience, we have a beauty salon right on-site where they can get pampered and look their best. We also provide cable or satellite TV in each resident's room for entertainment purposes. Additionally, we offer community-operated transportation services to help our residents get around easily.
Our computer center allows residents to stay connected with their loved ones and access the internet. Our dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by our culinary team. Residents can also take advantage of our move-in coordination services to make transitioning into our community as seamless as possible.
To promote wellness and an active lifestyle, we have a fitness room equipped with exercise equipment. For those who enjoy gaming, we have a gaming room where residents can spend their free time playing games.
Our outdoor space includes a garden where residents can relax and enjoy some fresh air. We also have a small library for those who love reading and a wellness center for various healthcare needs.
Residents can stay connected with friends and family through telephone services, as well as Wi-Fi/high-speed internet access throughout the community.
In terms of care services, we have a 24-hour call system and supervision for the safety of our residents. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals on diabetes diets and those with special dietary restrictions.
We also provide medication management services to ensure that residents receive their medications on time and in the proper dosage. Our mental wellness program focuses on promoting emotional well-being among our residents.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments when needed.
At Casa Promesa, we believe in providing engaging activities for our residents. We offer concierge services to enhance their experience and fitness programs to promote an active lifestyle. Planned day trips and resident-run activities are organized regularly, giving residents opportunities to socialize and explore their surroundings. Additionally, there are several cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals nearby for residents' convenience.
Overall, Casa Promesa is a vibrant assisted living community that offers a wide range of amenities, care services, dining options, and activities to ensure that our residents have an enjoyable and fulfilling experience.
Casa Promesa is located at 308 East 175 Street, Bronx, NY 10457 in Bronx County, New York
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