Ross Healthcare Center in Brentwood, NY

Pros

• The facility is clean, smells pleasant, and exudes a calm vibe.
• The staff are compassionate and caring, especially the physical therapists.
• The nursing and therapy teams are outstanding and show empathy at every level.
• The staff are super friendly and welcoming.
• The facility is clean, with respectful staff and a great location.
• The activities offered are engaging, and the staff are attentive.
• The aides provide good, attentive care to residents.
• The environment feels like home, with staff who treat residents with dignity and kindness.
• The administration is visibly involved and supportive, making families feel informed and welcomed.

Cons

• They described East Neck Rehabilitation Center as a bad facility and advised against bringing loved ones there.
• They reported poor tasting food, chipped furniture, and some nurses with a bad attitude.
• They noted that meals were swapped with someone else's on several occasions and dietary restrictions were not consistently addressed.
• They observed that residents could wander into other patients' rooms, indicating insufficient supervision.

Review

Ross Healthcare Center in Brentwood is best suited for families seeking a warm, care-forward post-acute environment where rehab is the priority and staff attention feels personal. The community earns consistent praise for compassionate nursing and therapy teams, a calm, homey vibe, and standout cleanliness. It works especially well for stroke survivors, post-surgical patients, or medically complex cases where daily physical and occupational therapy drive progress and where families are welcome to be involved. Ownership and on-site leadership are clearly engaged, and residents repeatedly convey confidence that daily needs and comfort are addressed with empathy. For families prioritizing practical rehab with human-scale warmth, this is a solid, reliable choice.

Who may want alternatives? If modernization, ultra-high-end amenities, or highly controlled security are top priorities, other options could fit better. A number of reviews note occasional operational hiccups - meals swapped or questions about dietary specifics, and a few comments about residents wandering within the building. There is some variability in individual staff experiences, with rare remarks about slower responses or language coverage gaps. While these issues are not universal, they matter for families with strict dietary requirements, precise security expectations, or a preference for consistently flawless day-to-day service.

Core strengths center on people. The staff - nurses, aides, therapists, and rehab specialists - are repeatedly described as compassionate, attentive, and highly skilled. Therapy outcomes show real, tangible gains that help residents return home sooner and more safely. The environment stays clean and welcoming, and the front desk and administration are consistently praised for warmth, responsiveness, and hands-on involvement. That level of ownership - visible in daily rounds and an open-door approach - translates into reliable communication and quick problem-solving. In this setting, robust care quality and genuine empathy offset the occasional operational imperfection.

Nevertheless, the facility isn't the flashiest option in the market. It embodies a practical, no-frills model that prioritizes care over cosmetic upgrades, which can disappoint families seeking the latest design trends or expansive resort-like amenities. The older footprint can limit some modern conveniences, and there are occasional concerns about safety oversight related to patient movement within the building. Yet the day-to-day experience - orderly halls, a quiet atmosphere, and a true sense of community - largely compensates for those drawbacks for families who value stability, continuity, and a dependable care pattern.

When weighing options, the decisive factor is whether rehab quality and staff engagement trump the desire for a newer facility. Ross scores exceptionally high on care consistency, therapy effectiveness, and family-friendly communication. The strongest pros - empathetic nurses, skilled therapists, a clean and cheerful environment, and an ownership culture that prioritizes resident well-being - offer meaningful offsets to the few operational gaps. For families navigating post-acute recovery, the ability to receive regular updates, witness tangible progress, and know that caregivers are genuinely invested matters far more than glossy finishes. In practical terms, this community delivers dependable, person-centered care that makes a difficult transition more manageable and hopeful.

Recommendation: Ross Healthcare Center is a solid, practical pick for seniors needing rehabilitation and ongoing nursing support delivered with warmth and competence. It shines for post-stroke recovery and other acute-to-community transitions where daily therapy and close nursing oversight accelerate discharge planning. Those seeking a newer, more modern facility or with highly specific dietary, security, or amenity preferences may want to compare alternatives and tour several campuses to gauge current operations and meal planning firsthand. Prospective families should arrange an in-person meeting with leadership, observe therapy sessions, and discuss individualized care plans to ensure expectations align. With the right fit, this community offers dependable, compassionate care that families can trust.

This part of Brentwood, New York offers a convenient and accessible location for senior living. With multiple pharmacies, physicians, and hospitals within a few miles, residents can easily access healthcare services. The area also boasts a variety of parks for leisurely walks and outdoor activities, as well as cafes and restaurants for socializing and dining out. Transportation options such as the nearby LIRR stations and airport make it convenient for seniors to travel or have visitors come to see them. Additionally, entertainment venues like theaters are easily accessible for those looking to enjoy a night out. Overall, this part of Brentwood provides a well-rounded and accommodating environment for seniors seeking a comfortable and vibrant community to call home.

Pharmacies

• Brentwood Pharmacy (0.3 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (3.9 miles)

Parks

• Brentwood State Park (1.4 miles)
• The College Woods Park (2 miles)
• Bayard Cutting Arboretum (5.3 miles)
• Heckscher State Park (6.7 miles)
• Sunken Meadow State Park (7.2 miles)
• The Dog Park (7.3 miles)
• Argyle Lake Park (7.5 miles)

Physicians

• Suffolk Medical Center (1.9 miles)
• Fastenberg, David Long Island Vitreoretinal Consultants Pc (1.9 miles)
• Doc Care (2.6 miles)
• ENT and Allergy Associates (3.2 miles)
• Memorial Sloan Kettering Skin Cancer Center (3.2 miles)
• Memorial Sloan Kettering Cancer Center Commack (3.3 miles)
• Northwell Heath Family Medicine (3.3 miles)

Restaurants

• McDonald's (2 miles)
• Out of the Park Burgers (2.3 miles)
• The Brewer's Collective (2.9 miles)
• Olive Garden (3.2 miles)
• Chick-Fil-A (3.2 miles)
• Dave & Buster's (3.6 miles)
• Grace Deli (3.8 miles)

Transportation

• Deer Park Station Lirr (2.9 miles)
• Mid Island Air Service (7.1 miles)
• Lirr - Babylon Station (7.2 miles)
• LIRR - Ronkonkoma Station (7.3 miles)
• Baggage Claim (7.5 miles)
• Long Island MacArthur Airport (ISP) (7.6 miles)
• TSA Security Check Point (7.6 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4.6 miles)
• Starbucks (4.7 miles)
• Nesconset Bagel Cafe (6 miles)
• Starbucks (6.9 miles)

Theaters

• Regal Deer Park & IMAX (3.6 miles)
• AMC DINE-IN Huntington Square 12 (5.5 miles)

Hospitals

• St Catherine of Siena Medical Center (6 miles)