Ozanam Hall Of Queens Nursing Home

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Ozanam Hall Of Queens Nursing Home

42 41 201St Street, Bayside, NY 11361

For more information about senior living options: (844) 490-3973

3.3 from 65 reviews
5 stars
33
4 stars
4
3 stars
2
2 stars
3
1 stars
23

Skilled Nursing Facility

Overall Review of Ozanam Hall Of Queens Nursing Home

Pros

  • pro Victoria is kind and caring and is always available, going out of her way to help residents and providing great follow-up.
  • pro Chang Taek Jeong is caring, patient, and hardworking, giving residents excellent care and earning their trust.
  • pro Esther Allen has a positive, smiling demeanor, checks on residents regularly, and administers medications in a timely manner.
  • pro The 4th floor team, including Kelvin and Zaildar, along with the nurses and CNAs, are kind, understanding, and caring.
  • pro Sister Maureen brings warmth during pet therapy with bunny Jack and provides a comforting presence with the facility's animals.
  • pro The overall staff at Ozanam Hall is wonderful, with a clean, peaceful, welcoming atmosphere and outstanding care.
  • pro The social worker Victoria provides up-to-date information and consistent support.

Cons

  • pro The nurses ignored a patient's request for the time.
  • pro The staff did not assist a patient who needed to use the bathroom.
  • pro There was a significant lack of communication among staff, leaving issues unresolved.
  • pro Some nurses and aides were rude and unwilling to be held accountable, engaging in a blame game.
  • pro Laundry promised to be done was not completed, with staff lying about handling it and clothes remaining dirty at discharge.
  • pro The discharge process was mishandled, resulting in the patient lacking home health aid due to missing paperwork.
  • pro An outbreak of Covid and flu on two floors raised safety concerns.
  • pro Medications were changed without family input, and administrators or nursing directors did not respond to inquiries.
  • pro Care on some days was poor: only one shower in six weeks and patients left in soiled garments for hours.
  • pro Staff allegedly lied to the family and did not provide promised information or assistance.
  • pro Food was described as disgusting, and there were reports of inadequate mask-wearing during outbreaks.

Review

There is a clear thread running through these accounts: Ozanam Hall is a place of stark contrasts. On one hand, there are devoted staff members who seem to bring real warmth, responsiveness, and a sense of steadiness to residents and families. On the other hand, there are persistent complaints about neglect, poor communication, and a troubling lack of accountability. Taken together, the experiences paint a picture of a facility where care quality appears highly variable depending on who is on duty and which floor a resident happens to be on.

Several readers describe moments of urgent need that were met with silence or indifference. In one account, a boyfriend needed help getting to the bathroom, and despite three separate alerts to three different nurses, no one escorted him. In another, a female resident repeatedly asked for the time - six times - while five staff members stood nearby, talked among themselves, and gave no answer. The frustration was palpable: a basic expectation of care and courtesy was unmet, leaving a family member forced to intervene physically with a walker to try to help. The emotional toll is evident from the way the writer emphasizes the feeling that caregivers "do not care" and from the sense that essential needs - privacy, dignity, basic assistance - were being deprioritized or ignored.

Amid these criticisms, however, there are strong tributes to staff members who stand out for their dedication. Social worker Victoria is repeatedly praised as kind, available, and tireless in her follow-up - someone who goes "out of her way" to help the resident and to support families with timely information. Chang Taek Jeong is described as caring, patient, and hardworking; his on-floor presence brings the writer's peace of mind because they trust him to take good care of their husband. Nurse Esther Allen is noted for a positive, welcoming demeanor that makes the second floor feel warm, along with consistent, timely medication administration. These individual stories underscore that when the right people are in place, care can feel attentive, personalized, and dependable, restoring a sense of security even in a challenging setting. Praise also extends to a broader "4th floor team" and to Sister Maureen, whose pet therapy for residents adds a comforting dimension to daily life.

Another thread highlights the overall environment and the many small touches that can make a facility feel like a home rather than a hospital. The reviewers repeatedly acknowledge that the atmosphere can be clean, peaceful, and welcoming, and that the care delivered in certain moments is genuinely outstanding. The presence of therapy animals - bunny visits, cats, birds, fish, and even a dog - was singled out as a bright, positive feature. In these accounts, the compassion of staff on certain floors or with specific Residents creates a strong sense of gratitude from families who feel that their loved ones are treated with respect and dignity, even if that sentiment is uneven across the building.

Yet the negative experiences dominate the broader narrative in many of these reviews. There are repeated accusations of disorganized discharge processes that leave families scrambling for home health aid, especially when a patient is ill or at the end of life. One account describes a last-stage cancer patient whose aid services were supposedly "sorted" at discharge, only for home health support to vanish because of paperwork failures. The same writer recounts multiple attempts to arrange laundry services that were promised but not fulfilled, with clothes left in dirty bins and parents forced to improvise instead of relying on facility staff. The pattern of miscommunication and accountability failures is underscored by stories of staff who allegedly lie about requests being fulfilled, a patient who ends up in a nightgown awaiting discharge with clothes missing, and a general sense that front-line workers are overwhelmed and unwilling or unable to face the consequences of their omissions.

Disruptions extend to medication and clinical management as well. One writer reports that medications were altered without family consultation, and that hospital assurances about pain relief and prescriptions did not materialize as expected. The sense of being left out of critical decisions - despite being a caregiver or family member - appears to fuel anxiety and mistrust. There is also a stark reminder of the realities of a facility navigating outbreaks: Covid and flu spread across floors, and concerns about mask-wearing, infection control, and the reliability of nursing and aide staff during a health crisis surface in several accounts. The cumulative effect of these disruptions is a perception that the system is stretched too thin and that patient safety and comfort are not consistently prioritized.

In later updates, frustration hardens into a call for external accountability. The writer details ongoing difficulties: ongoing communication gaps with administration and with the nursing director, medication changes without family consent, and a general sense that responsible parties are not taking timely action. They claim that conversations with the administrator and the nursing director yield little to no follow-up, while basic necessities - like a functioning bed phone - remain problematic. The charge is that the same issues persist despite direct complaints, leaving families feeling unheard and disillusioned. This culminates in explicit decisions to report the facility to state authorities and Medicare, coupled with a candid reflection that, despite some personal positive experiences on certain floors, the overall experience has become a source of regret about placing a loved one there.

Taken together, these accounts reveal a complex portrait of Ozanam Hall: moments of extraordinary care and genuine kindness stand alongside episodes of neglect, miscommunication, and systemic strain. The praise for specific individuals - Victoria, Jeong, Esther, and the broader on-floor teams - demonstrates that strong, compassionate care is possible and real. At the same time, the repeated complaints about basic daily needs, discharge planning, medication management, and transparency across multiple families suggest that there are significant, ongoing challenges that require attention from leadership and regulators. The enduring message is that residents deserve consistent, respectful care, clear communication, and dependable support - every day, across every floor.

Features

Housing

  • 432 resident community capacity 432 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • LaGuardia (5 miles away) LaGuardia (5 miles away)
  • John F Kennedy International (8 miles away) John F Kennedy International (8 miles away)
  • Newark International (21 miles away) Newark International (21 miles away)
  • Westchester Cty (22 miles away) Westchester Cty (22 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Ozanam Hall Of Queens Nursing Home in Bayside, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a variety of amenities including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for relaxation or activities, private bathrooms for each resident's convenience and privacy, restaurant-style dining options for delicious and nutritious meals, a small library for leisure reading, telephones in each unit for easy communication with loved ones and staff members as needed. Additionally, there is Wi-Fi/ high-speed internet available throughout the community to keep residents connected with their online needs.

The care services provided at Ozanam Hall include 24-hour call systems to ensure prompt assistance whenever needed, round-the-clock supervision for added safety and peace of mind to residents and their families. The dedicated staff provides assistance with activities of daily living such as bathing, dressing and transfers to enhance independence and maintain dignity. Special dietary needs are catered to by offering diabetes diets and accommodating other dietary restrictions. Medication management services are also provided to help residents manage their medications effectively.

In terms of socialization and engagement opportunities for residents' mental wellness program including planned daily activities are offered. Residents can participate in concierge services that provide assistance with scheduling appointments or arranging outings. Fitness programs are available to encourage physical activity among residents while resident-run activities foster social interaction within the community. Planned day trips provide opportunities for exploration and entertainment outside the community.

The location itself offers convenient access to various amenities nearby including cafes restaurants pharmacies physicians places of worship theaters hospitals,and transportation options making it easier for residents to meet their needs or engage in recreational activities.

Overall,Ozanam Hall of Queens Nursing Home provides a supportive and caring environment for seniors seeking assisted living where they can enjoy a vibrant lifestyle while receiving the assistance and care they require.

Nearby Places of Interest

Restaurants

  • McDonald's (0.2 miles)
  • Taco Bell (0.6 miles)
  • Burger King (1.2 miles)
  • White Castle (4.3 miles)
  • Toku Modern Asian (6.3 miles)
  • Hendrick's Tavern (7.5 miles)
  • Ikraveit Foods (7.6 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • CVS Pharmacy (0.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Queens Crossing (2.5 miles)
  • Walgreens (2.7 miles)
  • CVS Pharmacy (3.2 miles)

Theaters

  • AMC Fresh Meadows 7 (1.2 miles)
  • AMC Bay Plaza Cinema 13 (7.8 miles)

Parks

  • Cunningham Park (2 miles)
  • Alley Pond Park (2.1 miles)
  • Flushing Meadows Corona Park (3.4 miles)
  • Allenwood Park (4 miles)
  • Forest Park (5.1 miles)
  • Astoria Park (7.7 miles)
  • Randall's Island Park (7.8 miles)

Transportation

  • LIRR - Little Neck Station (2.5 miles)
  • LIRR - Mets-Willets Point Station (3.3 miles)
  • MTA - Mets-Willets Point Subway Station (3.3 miles)
  • MTA Subway - Briarwood (4 miles)
  • Forest Hills – 71st Avenue (4.1 miles)
  • Terminal D (4.2 miles)
  • MTA - Sutphin Boulevard Subway Station (4.3 miles)

Cafes

  • Starbucks (3.5 miles)
  • Starbucks (5 miles)

Hospitals

  • Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (3.9 miles)
  • St Francis Hospital (6.7 miles)
  • Winthrop University Hospital New Life Center (7.4 miles)
  • Winthrop University Hospital (7.4 miles)
  • Manhattan Psychiatric Center (8 miles)

Physicians

  • North Shore Gastroenterology Associates PC (4.4 miles)
  • 2 Pro Health Plaza (4.7 miles)
  • Winthrop Professional Building (7.5 miles)

Places of Worship

  • St Luke's Episcopal Church (4.5 miles)
  • Community Church of East Williston (7.6 miles)

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