Casa Maria Healthcare Center And Pecos Valley Reha

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  • Interior

    A spacious lobby featuring a central fireplace with a clock above it, complemented by modern seating and wooden floors.

  • Outdoors

    A sunny garden with a winding pathway and lush greenery.

  • Decor

    A cozy room with a bed, two chairs, a small round table, and star-shaped wall decorations.

  • Bedroom

    A cozy bedroom featuring a single bed with striped pillows and a quilted bedspread, accompanied by a nightstand with a lamp and an armoire against the green-painted wall.

  • Windows

    A hospital room with a bed, television, and a table with flowers near a window.

  • Landscaping

    A peaceful courtyard with patio chairs and manicured shrubs on a sunny day.

  • Garden

    A sunlit patio area with outdoor furniture and an umbrella, surrounded by neatly trimmed bushes and a garden.

  • Lobby

    A cozy waiting area with a sofa, plants, and artwork on the wall.

  • Hallway

    A bright and clean hospital corridor with large windows.

  • Rehabilitation

    A set of parallel bars in a physical therapy room, used for rehabilitation exercises.

Casa Maria Healthcare Center And Pecos Valley Reha

1601 South Main Street, Roswell, NM 88203

For more information about senior living options: (844) 490-3973

3.7 from 51 reviews
5 stars
27
4 stars
9
3 stars
2
2 stars
0
1 stars
13

Skilled Nursing Facility

Overall Review of Casa Maria Healthcare Center And Pecos Valley Reha

Pros

  • pro The rehabilitation therapy team was incredible, welcoming, and communicated well with families.
  • pro The staff are caring, compassionate, and attentive to residents' needs.
  • pro The CNAs and recreation staff are great, and the administration is very good.
  • pro The facility is nice, clean, and the staff are respectful.
  • pro The nurses were prompt and professional in their care.
  • pro The food is great and residents enjoy it.
  • pro The administration is top-notch and the overall management is commendable.
  • pro The facility respects patient privacy and provides discreet updates.
  • pro The building is beautiful.
  • pro The service, employees, and management do a wonderful job.

Cons

  • pro A reviewer described a patient waiting an hour and a half after pressing the call button, with no help provided and the patient in pain.
  • pro It was claimed that a fall-risk patient had to pull the call button themselves and later receive help only after a long delay.
  • pro A family member said the staff wrongly accused the patient's father of overdosing, despite prescribed medications.
  • pro The staff were described as rude and unprofessional, with the administrator lacking leadership and control.
  • pro Meals were criticized as subpar, with examples like burnt ham and a crispy frozen waffle.
  • pro The staff were accused of being careless with patients and the administration of the facility was said to lack oversight.
  • pro A reviewer alleged a grandfather was bruised and scratched, not cleaned, and did not receive timely pain medication.
  • pro One commentator argued that nurses should show love and compassion, implying some nurses at the facility lack these qualities.

Review

Casa Maria evokes a broad spectrum of experiences from families and residents, ranging from deeply troubling neglect to moments of genuine care and competence. The most jarring notes come from those who describe harm or near-harm during rehab stays, including frightening lapses in basic safety and questions about staff accountability. Several reviewers recount times when call buttons went unanswered for extended periods, sometimes with residents who were fall risks left to manage on their own. One account describes a patient who had to physically move herself back into a hospital bed after a long wait for help, and another details a nurse's delay that left a patient in pain and unable to receive timely analgesia. In at least one case, a family was accused of overdosing a patient, a claim that the patient's doctors had prescribed and that the family disputes as unfounded. The recurring fear expressed in these reviews is that urgent needs were not met promptly, and that the emotional and physical well-being of vulnerable residents suffered as a consequence.

The sentiments about administrative leadership and culture are similarly mixed. A number of posts are blunt in their critique: the administrator is described as lacking control and leadership, and some reviewers characterize staff as rude and unprofessional. The charge isn't universal - the same voices acknowledge stretches of time when the care team was attentive, compassionate, and capable - but the negative examples persist, including reports of poor communication with families, especially for those who live far away and rely on the facility for updates. There are passages that question whether staff members truly embody the care and empathy expected in a setting that houses elderly and seriously ill residents. A particularly painful thread runs through several reviews in which families felt unheard or dismissed, especially when their loved ones were facing dementia, cancer, or end-of-life scenarios. One mother, reflecting on her dementia and Stage 4 cancer, wonders how she would be able to communicate with her family if she could not speak or call herself, highlighting a disconnect between patient needs and the assurances given by staff.

Not all voices align with those criticisms, however. A number of reviewers paint Casa Maria as a place of genuine warmth, professionalism, and effective therapy. The rehabilitation and therapy teams receive high praise in multiple accounts, with phrases like "incredible," "very welcoming," and "on top of anything we needed." Families repeatedly mention that nurses, CNAs, and recreation staff showed real kindness and dedication, and that the facility's physical environment could be clean and orderly. Positive notes include praise for particular caregivers and teams - such as Mandy and the therapy crew - who were seen as proactive, communicative, and reliable. Some reviewers emphasize that their loved ones were treated with respect and appear to have benefited from skilled rehabilitation and supportive interactions with staff who demonstrated patience and expertise.

Food and dining experiences add another layer of difference in opinion. Several reviews flag meals as a regular point of contention, with one family calling the meals "subpar," citing burnt ham and a crispy frozen waffle as the main course on a recent weekend. Yet other residents and families describe meals more positively, with one reviewer declaring that the food is great and that their mother loves it, noting a kitchen manager named Andy who was approachable about portions and willing to adjust meals to meet individual needs. This inconsistency suggests that dining experiences may vary by shift or by kitchen staff, and perhaps by the specific dietary needs or preferences of residents.

A notable thread across the set of comments is an emphasis on privacy, respect, and professionalism in handling family inquiries. One review celebrates a staff member who helped locate a patient and then respected HIPAA by not sharing information without proper authorization, even when the distance to the facility was considerable. This example stands in contrast to the more common themes of frustration over unanswered calls and delayed updates, highlighting a critical balance between safeguarding privacy and keeping families informed. The same review mentions a transparent, compassionate approach to communication that offers some reassurance to families who are unable to visit in person.

In addition to the varied experiences, a few reviews touch on long-standing relationships with the facility. Some families describe multiple years of stable, positive care, noting that a loved one has been well-cared-for and happy with the staff, activities, and overall environment. Others recount more recent positive transitions - for instance, moving from another facility to Casa Maria and finding the move to have been beneficial. Still, a separate strand of testimony continues to insist that reforms are overdue, calling for a shutdown or wholesale staffing changes to ensure higher standards of care and more consistent professionalism.

Taken together, the collection of experiences provides a panoramic view of what Casa Maria can represent to families facing difficult health journeys. For some residents and their families, Casa Maria stands out as a place where compassionate caregivers, capable rehab teams, and supportive staff help a loved one regain strength, maintain dignity, and engage in meaningful activities. For others, the same facility represents missed safety cues, insufficient responsiveness to urgent needs, and a sense that leadership fails to align the workforce with the core mission of elder care. The truth, according to these voices, lies in a mix of success stories and serious concerns, with real consequences for the well-being and peace of mind of residents and their families.

Prospective families considering Casa Maria might take away a few practical lessons from these accounts. First, observe how promptly call buttons are answered and how staff respond to emergencies, especially for fall-risk residents or those with advanced dementia or other serious conditions. Second, seek out multiple perspectives on staff communication, including direct conversations with nurses, CNAs, and therapy teams, to gauge consistency and empathy across shifts. Third, ask about dining options and dietary accommodations, because meals appear to be a frequent area of satisfaction or disappointment depending on the day. Finally, request candid information about leadership, oversight, and the facility's approach to safety and patient advocacy, and consider visiting at different times to get a fuller sense of the daily environment.

In the end, Casa Maria appears to be a place of real human complexity - where moments of outstanding care and genuine connection coexist with troubling lapses that can seriously affect a resident's health and emotional state. The experiences shared by families and residents reflect a community grappling with the demanding realities of elder care: the need for attentive, timely care; the imperative of respectful, compassionate communication; and the ongoing pressure to balance safety with independence and dignity. As with many facilities in this field, the best path forward may lie in listening carefully to feedback, implementing meaningful leadership and staffing improvements, and continuing to cultivate teams that can deliver both clinical competence and heartfelt care.

Features

Housing

  • 118 resident community capacity 118 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Roswell Industrial Air Center (5 miles away) Roswell Industrial Air Center (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Casa Maria Healthcare Center and Pecos Valley Reha in Roswell, NM is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to residents. This fully furnished community provides a comfortable and homely environment for individuals who require assistance with daily living activities.

Residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look their best. They can also relax and unwind while watching their favorite shows or movies on their cable or satellite TV. Community operated transportation is available for those who need assistance getting around, whether it's for errands or social outings.

For residents who enjoy using computers, there is a computer center where they can access the internet and stay connected with loved ones. The dining room offers restaurant-style dining, where delicious meals are prepared and served to meet any special dietary restrictions. There is also a kitchenette available for residents who prefer to prepare their own meals.

To encourage physical wellness, there is a fitness room equipped with exercise equipment that residents can use at their convenience. For those who enjoy gaming, there is a dedicated gaming room where they can have fun and socialize with fellow residents.

The outdoor space includes beautifully manicured gardens, providing a serene atmosphere for residents to relax and take in nature. Housekeeping services ensure that the community remains clean and tidy at all times.

Additional amenities include small library for book lovers, telephone services, move-in coordination to make the transition as smooth as possible, Wi-Fi/ high-speed internet connectivity for staying connected online, wellness center providing mental wellness programs, and assistance with medication management.

Residents have peace of mind knowing that there is a 24-hour call system in place, along with 24-hour supervision if needed. Trained staff are always available to provide assistance with bathing, dressing, transfers, diabetes diet management, meal preparation and service specifically tailored to each individual's needs.

The community offers various activities to keep residents engaged and entertained. Concierge services are provided to cater to residents' needs and preferences. Fitness programs are available to promote physical well-being, while planned day trips and resident-run activities offer opportunities for socialization and fun.

In terms of nearby amenities, there are four cafes, two parks, three pharmacies, 24 physicians, 38 restaurants, two transportation options, and 25 places of worship nearby. There are also two hospitals in close proximity for any medical needs.

Overall, Casa Maria Healthcare Center And Pecos Valley Reha provides a supportive and enriching environment for seniors who require assistance while promoting their independence and overall well-being.

Nearby Places of Interest

Restaurants

  • Fatman's Beef Jerky (0.1 miles)
  • Taqueria Jalisco (0.1 miles)
  • KFC (0.2 miles)
  • Los Novillos Mexican Restaurant (0.2 miles)
  • Beijing Restaurant (0.2 miles)
  • Long John Silver's (0.3 miles)
  • Little Caesars Pizza (0.3 miles)

Physicians

  • Elite Medical (0.1 miles)
  • Roswell Osteopathic Clinic (0.2 miles)
  • Muhr Stephen Roswell Medical Clinic Roswell (0.2 miles)
  • La Casa Family Health Center (0.2 miles)
  • Elite Medical (0.9 miles)
  • FHL Pediatrics (0.9 miles)
  • Muglin (1.3 miles)

Places of Worship

  • Church of Christ (0.2 miles)
  • Southern Baptist Convention (0.7 miles)
  • Trinity United Methodist Church (0.8 miles)
  • Ware Tabernacle Baptist Church (1 miles)
  • St John's Catholic Church (1 miles)
  • New Covenant Fellowship Roswell (1.5 miles)
  • First United Pentecostal Church (1.5 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Albertsons Market Pharmacy (0.5 miles)
  • Medicine Shoppe (0.6 miles)

Hospitals

  • Eastern New Mexico Medical Center (0.6 miles)
  • Eastern New Mexico Medical Center (3.5 miles)

Cafes

  • Daylight Donuts (0.6 miles)
  • Laura's Cafe (1.3 miles)
  • Stellar Coffee Co. (1.5 miles)
  • Starbucks (2.3 miles)

Parks

  • Altrusa Park (1 miles)
  • Cielo Grande Park (2.7 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.8 miles)
  • Sunshine Cab Co. (2.5 miles)

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