Casa Maria Health Care Center

Pros

• The facility is nice, clean, and well-decorated, providing a comfortable environment for residents.
• Staff members are friendly, attentive, and professional, creating a supportive atmosphere for patients and their families.
• Physical therapy services are excellent, with therapists being patient and knowledgeable about the residents' needs.
• Most nurses are caring and ensure that medications are administered timely.
• The intake process is smooth, with kind and passionate workers assisting new residents.
• Residents appreciate the good communication among staff regarding their care.
• The housekeeping services maintain cleanliness in rooms and common areas effectively.
• Many residents express satisfaction with the food options available to them.
• The lounge area is reported to be tidy and free of odors, contributing to a pleasant communal space.
• Overall experiences for many residents have been positive, giving them confidence in their care at the facility.

Cons

• The staff takes a long time to answer call lights, leading to frustration among residents.
• One nurse exhibited unprofessional behavior by throwing a towel across the room.
• There were concerns about inadequate care for some residents, including a lack of attention to a roommate’s needs.
• Communication issues were prevalent, with families feeling uninformed and having to seek updates themselves.
• The facility is understaffed, which affects the quality of care provided to residents.
• Food quality is inconsistent, and some meals take too long to arrive.
• A resident experienced discomfort due to receiving an ill-fitting wheelchair and had difficulty obtaining a replacement in a timely manner.
• Some residents reported dissatisfaction with the therapy services initially but later improved their opinions; however, this inconsistency reflects poorly on the service offered.

Review

The experiences shared by families and patients at the facility provide a comprehensive overview of both the strengths and weaknesses of the care provided. Many individuals noted that while certain staff members displayed genuine compassion and attentiveness, there were persistent concerns surrounding response times to call lights, which could significantly impact patient comfort and safety. Instances where nurses took actions deemed disrespectful or neglectful have raised alarm bells regarding the standard of care at this facility. A striking example was shared about a nurse who abruptly tossed a towel across the room, illustrating potential issues with professionalism among some staff members.

Despite these negative experiences, many reviewers highlighted positives regarding the transition process for new residents. Individuals found that the intake was smooth and seamless; staff were viewed as kind and helpful in guiding families through necessary paperwork. This smooth entry into care is crucial during what can be an emotionally charged time for families seeking assistance for their loved ones. The cleanliness and overall upkeep of the facility also received commendation, suggesting that while there may be staffing challenges, efforts are made to maintain an inviting environment.

Several reviews pointed out that while some nurses and aides are caring and attentive, a recurring theme was a lack of adequate staffing levels, leading to delays in responding to patient needs. For example, even though workers did their best under current conditions, it was evident that they were overwhelmed by demand. Some reviewers described situations where patients experienced extended waiting periods before help arrived after calling for assistance. This inconsistency—having some attentive staff members while experiencing significant delays from others—raises concerns about quality control within caregiving.

Food quality appeared to be another contentious topic among residents; while many expressed satisfaction with meal options on certain days, others criticized both food taste and timeliness in service delivery. While choices were often appreciated, there appeared to be variability in meal quality day-to-day, affecting overall patient satisfaction with what they consumed during recovery or rehabilitation stays.

Patients who underwent physical therapy spoke positively about their experiences with therapists who exhibited patience and professionalism focusing on individual needs. This aspect of care seemed consistent across various reviews—the therapists provided skilled support tailored to each individual's requirements—and patients appreciated being involved in discussions surrounding treatment strategies. Their comments indicated a sense of progress in rehab processes which translated into positive feedback for health outcomes.

In closing, despite facing substantial hurdles such as understaffing issues affecting response times from aides or nursing personnel and fluctuating meal quality, many individuals reported feeling adequately cared for by dedicated employees committed to fostering relationships with patients. Families voiced happiness over seeing their loved ones form friendships within the community environment fostered by attentive social interactions among staff and other residents alike. While some received exemplary service from specific caregivers—highlighting moments when their needs felt truly prioritized—the overarching sentiment remained mixed due to ongoing operational challenges experienced by administrators trying to balance quality care with inherent systemic pressures commonly observed within healthcare facilities today.

This area of Roswell, New Mexico, offers a convenient and diverse range of amenities for senior living. With a variety of restaurants nearby such as Fatman's Beef Jerky and Los Novillos Mexican Restaurant, there are plenty of dining options to explore. Additionally, there are several medical facilities including Elite Medical and La Casa Family Health Center for healthcare needs. For spiritual fulfillment, there are multiple places of worship such as the Church of Christ and St John's Catholic Church. Pharmacies like Walgreens and Albertsons Market Pharmacy are within close proximity for easy access to medications. The Eastern New Mexico Medical Center is also conveniently located for any urgent medical needs. Cafes like Daylight Donuts provide a cozy atmosphere for socializing with friends or enjoying a cup of coffee. Lastly, parks such as Altrusa Park offer opportunities for outdoor recreation and relaxation in nature. Overall, this area in Roswell provides a well-rounded environment for seniors looking to live comfortably with easy access to essential services and recreational activities.

Restaurants

• Fatman's Beef Jerky (0.1 miles)
• Taqueria Jalisco (0.1 miles)
• KFC (0.2 miles)
• Los Novillos Mexican Restaurant (0.2 miles)
• Beijing Restaurant (0.2 miles)
• Long John Silver's (0.3 miles)
• Little Caesars Pizza (0.3 miles)

Physicians

• Elite Medical (0.1 miles)
• Roswell Osteopathic Clinic (0.2 miles)
• Muhr Stephen Roswell Medical Clinic Roswell (0.2 miles)
• La Casa Family Health Center (0.2 miles)
• Elite Medical (0.9 miles)
• FHL Pediatrics (0.9 miles)
• Muglin (1.3 miles)

Places of Worship

• Church of Christ (0.2 miles)
• Southern Baptist Convention (0.7 miles)
• Trinity United Methodist Church (0.8 miles)
• Ware Tabernacle Baptist Church (1 miles)
• St John's Catholic Church (1 miles)
• New Covenant Fellowship Roswell (1.5 miles)
• First United Pentecostal Church (1.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• Albertsons Market Pharmacy (0.5 miles)
• Medicine Shoppe (0.6 miles)

Hospitals

• Eastern New Mexico Medical Center (0.6 miles)
• Eastern New Mexico Medical Center (3.5 miles)

Cafes

• Daylight Donuts (0.6 miles)
• Laura's Cafe (1.3 miles)
• Stellar Coffee Co. (1.5 miles)
• Starbucks (2.3 miles)

Parks

• Altrusa Park (1 miles)
• Cielo Grande Park (2.7 miles)

Transportation

• U-Haul Neighborhood Dealer (1.8 miles)
• Sunshine Cab Co. (2.5 miles)