Casa Maria Health Care Center in Roswell, NM

Pros

• The rehabilitation therapy team was incredible and welcoming, with good communication.
• The staff were really nice and the patient seemed to be doing well.
• The nurses are very nice and the room was clean.
• Great staff and very professional.
• Visits have been pleasant and the staff are helpful.
• The staff are very caring and compassionate.
• The facility has a great sense of community, is clean, and has a friendly atmosphere.
• The therapy crew are excellent.

Cons

• The mother waited an hour and a half for someone to respond to her call button and was left in the facility long enough for her legs to go numb.
• The facility wrongly accused the mother's husband of overdosing despite doctors' prescriptions.
• The staff were rude and unprofessional, and the facility seems in need of new staffing or closure.
• Families could not get timely updates; calls often rang for a long time or were hung up.
• A nurse did not answer a call button all night, leaving a resident left soiled and without pain meds.
• The facility is overwhelmed and understaffed, resulting in chaotic and inadequate care for residents.
• The grandfather was left with bruises and scratch marks and not properly cleaned, indicating neglect.
• The meals were subpar, with burnt ham and a crispy frozen waffle as the main course.

Review

Casa Maria Health Care Center in Roswell is best suited for families seeking a rehab- and activity-forward skilled nursing environment where therapy teams and direct caregivers frequently deliver solid, personable care. When the rehab program is well-staffed and the CNAs and nurses are engaged, residents benefit from consistent therapy, attentive daily assistance, and a clean, welcoming setting. The facility's atmosphere - clean, pleasant, with a visible emphasis on programming and social interaction - can accelerate recovery and reduce isolation for those who value structured routines and a positive community feel. For residents aiming to regain function after surgery or a serious fall, and who thrive under a predictable schedule of therapy and activities, Casa Maria can offer a productive, hopeful path.

But a decisive buyer will want to acknowledge who may want to consider alternatives. Multiple reviews flag ongoing staffing gaps and variable call-light responsiveness, sometimes with delays that stretch to an hour and more. There are troubling anecdotes about neglect or unprofessional conduct, plus repeated concerns about leadership and accountability on some shifts. For families living far away or those who must rely on prompt, reliable care, those staffing inconsistencies can undermine trust and safety. In short, Casa Maria can be a workable choice for some, but it is not a guaranteed, consistently dependable option for families prioritizing unwavering response times and uniformly cohesive governance.

The best-case scenario here is that the proven pros - strong therapy teams, capable nursing staff, and a clean, orderly facility - offset the main drawbacks. Reviews consistently praise the rehabilitation crew for being attentive and effective, and several families report nurses and CNAs who genuinely care, stay on top of medications and pain management, and help residents stay engaged with activities. The dining and environment receive mixed notes, but smiles about meals and portions appear when kitchen staff are responsive and adaptive. When the caregiving staff is aligned, families notice quicker progress in rehab and more meaningful daily experiences for their loved ones. In this light, Casa Maria can deliver meaningful value for residents who benefit most from hands-on therapy and social programming.

That said, the spectrum of experiences makes the negatives hard to ignore. A recurring theme is understaffing, which translates into slower call-light responses and less immediate attention during urgent moments. Several reviews describe incidents of perceived neglect or disrespect, with some accounts implying problems with management oversight. These are not universal, but they are sufficiently persistent to warrant serious diligence. For families evaluating this facility, it means asking hard questions on-site: current nurse-to-resident ratios, how shifts are staffed, staff training and accountability measures, and the concrete steps taken when concerns are raised. Without clear answers, the positives may not justify the risks.

Among the many testimonials, a substantial portion emphasizes strong, compassionate care from specific teams - many nurses, CNAs, and therapists who go the extra mile, along with a dedicated activities staff that keeps residents engaged. Cleanliness and a comfortable, home-like atmosphere also recur as positives, contributing to a sense of safety and dignity. When care is consistent and staff are responsive, families report positive transitions from hospital to rehab and, in some cases, sustained satisfaction during longer stays. The facility can feel like a strong fit for those who value professional, personable caregivers and a vibrant daily rhythm.

The practical path forward is straightforward. Schedule a thorough tour, including time on the floor during peak hours, to gauge call-light response times and staffing consistency. Speak with administration about staffing models, turnover, and the steps taken to address past concerns. Request to meet the therapy director and several frontline caregivers to assess communication style and reliability. Review sample menus and meal timing, and verify whether private rooms are available if that matters. If the resident's needs center on high-quality rehab, social engagement, and a well-kept environment - and if vigilant oversight can be maintained - the case for Casa Maria strengthens. If, instead, reliable immediate care, consistent governance, and proven safety are non-negotiable, exploring alternatives in Roswell is prudent.

This area of Roswell, New Mexico, offers a convenient and diverse range of amenities for senior living. With a variety of restaurants nearby such as Fatman's Beef Jerky and Los Novillos Mexican Restaurant, there are plenty of dining options to explore. Additionally, there are several medical facilities including Elite Medical and La Casa Family Health Center for healthcare needs. For spiritual fulfillment, there are multiple places of worship such as the Church of Christ and St John's Catholic Church. Pharmacies like Walgreens and Albertsons Market Pharmacy are within close proximity for easy access to medications. The Eastern New Mexico Medical Center is also conveniently located for any urgent medical needs. Cafes like Daylight Donuts provide a cozy atmosphere for socializing with friends or enjoying a cup of coffee. Lastly, parks such as Altrusa Park offer opportunities for outdoor recreation and relaxation in nature. Overall, this area in Roswell provides a well-rounded environment for seniors looking to live comfortably with easy access to essential services and recreational activities.

Restaurants

• Fatman's Beef Jerky (0.1 miles)
• Taqueria Jalisco (0.1 miles)
• KFC (0.2 miles)
• Los Novillos Mexican Restaurant (0.2 miles)
• Beijing Restaurant (0.2 miles)
• Long John Silver's (0.3 miles)
• Little Caesars Pizza (0.3 miles)

Physicians

• Elite Medical (0.1 miles)
• Roswell Osteopathic Clinic (0.2 miles)
• Muhr Stephen Roswell Medical Clinic Roswell (0.2 miles)
• La Casa Family Health Center (0.2 miles)
• Elite Medical (0.9 miles)
• FHL Pediatrics (0.9 miles)
• Muglin (1.3 miles)

Places of Worship

• Church of Christ (0.2 miles)
• Southern Baptist Convention (0.7 miles)
• Trinity United Methodist Church (0.8 miles)
• Ware Tabernacle Baptist Church (1 miles)
• St John's Catholic Church (1 miles)
• New Covenant Fellowship Roswell (1.5 miles)
• First United Pentecostal Church (1.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• Albertsons Market Pharmacy (0.5 miles)
• Medicine Shoppe (0.6 miles)

Hospitals

• Eastern New Mexico Medical Center (0.6 miles)
• Eastern New Mexico Medical Center (3.5 miles)

Cafes

• Daylight Donuts (0.6 miles)
• Laura's Cafe (1.3 miles)
• Stellar Coffee Co. (1.5 miles)
• Starbucks (2.3 miles)

Parks

• Altrusa Park (1 miles)
• Cielo Grande Park (2.7 miles)

Transportation

• U-Haul Neighborhood Dealer (1.8 miles)
• Sunshine Cab Co. (2.5 miles)