Mission Arch Center

Pros

• The staff at Mission Arch demonstrated exceptional thoughtfulness and care for residents.
• All employees were friendly and went above and beyond in providing support to both residents and their families.
• The caregivers kept family members well-informed about the residents' conditions and needs.

Cons

• The rooms are extremely small, with two residents per room, which compromises comfort and privacy.
• The facility is understaffed, leading to delays of five to ten minutes for call light responses.
• A resident experienced dangerously high sugar levels for an extended period without timely medical intervention.
• There was a lack of essential equipment, such as proper beds with siderails, making it unsafe for individuals with mobility challenges.

Review

When considering the quality of care in residential facilities, experiences can vary drastically from one family to another. In the case of Mission Arch, reviews present a dual perspective that paints a complex picture of both commendable compassion and alarming shortcomings.

On one hand, several families have expressed profound gratitude for the staff at Mission Arch. One reviewer highlighted the excellent care their husband received while residing there, emphasizing that every employee was not only kind but also went above and beyond to ensure the resident's needs were met. This personal touch is crucial in environments where residents can sometimes feel isolated or vulnerable. The thoughtfulness exhibited by the staff provided a sense of comfort not only to the resident but also to family members who often bear the emotional weight of their loved ones’ situations. Receiving regular updates regarding residents' conditions helped ease some anxieties and fostered trust between families and caregivers.

Conversely, other reviews highlight serious concerns about the facility's infrastructure and staffing levels. A significant issue raised was that rooms are extremely small, accommodating two residents per room without adequate space for comfort or privacy. For individuals with limited mobility or health issues, this lack of space can be particularly problematic. The compact living arrangements may hinder movement and accessibility, compounding challenges faced by residents who may already be struggling with various physical limitations.

Another critical point mentioned was understaffing, which directly impacts response times to residents’ needs. Reportedly, call lights would go unanswered for five to ten minutes on average—a troubling delay when immediate attention could be required due to medical emergencies or distress calls from residents requiring assistance. This systemic issue raises questions about how well-equipped Mission Arch is to provide timely care to its vulnerable population.

The safety concerns voiced by reviewers escalated alarmingly with reports of potentially life-threatening situations occurring within the facility’s walls. One shocking account detailed a resident whose blood sugar levels soared to 600—far exceeding normal ranges—and remained dangerously high for hours before any appropriate intervention took place. The failure to address such a critical medical condition in a timely manner speaks volumes about potential gaps in monitoring and rapid response protocols at Mission Arch.

Adding yet another layer of worry is the lack of essential equipment available within the facility—something that is vital for ensuring safety and comfort among residents with specific health challenges. A reviewer noted their struggle with multiple sclerosis (MS) upon admission; they were assigned to a standard twin-size bed without siderails—a situation considered unacceptable by industry standards for someone unable to use their legs effectively. This oversight not only compromises personal safety but can significantly affect recovery outcomes and overall quality of life.

In summary, while Mission Arch has undeniably shown moments of exceptional care through compassionate staff dedication—creating positive experiences for some families—serious operational deficiencies have surfaced that cannot be overlooked. The combination of cramped living quarters, understaffed shifts leading to delayed responses in emergencies, alarming incidents involving patient safety, and inadequate equipment suggests urgent areas needing improvement if they aim to provide holistic care tailored appropriately for all residents. When it comes down to it, achieving an ideal balance between compassionate service delivery and essential medical attention must remain paramount as facilities like Mission Arch strive towards excellence in senior care.

Places of Worship

• Roswell Baptist Temple (0.3 miles)
• St Mark's Evangelical Lutheran Church Elca (0.9 miles)
• Bethel Baptist Church (1 miles)
• Assumption Catholic Church (1.2 miles)
• Knights Of Columbus (1.2 miles)
• New Covenant Fellowship Church of God (1.3 miles)
• Kingdom Hall of Jehovah's Witnesses (1.6 miles)

Restaurants

• Wing Street Roswell (0.8 miles)
• B'wiches Sandwiches (0.8 miles)
• Chef Toddzilla's Gourmet Burgers & Mobile Cuisine (0.8 miles)
• Classics Frozen Custard (0.9 miles)
• Sonic Drive-In (0.9 miles)
• Subway (0.9 miles)
• China King Super Buffet (1 miles)

Physicians

• New Mexico Heart Institute (0.8 miles)
• Eastern New Mexico Medical Group - Cardiovascular Specialists (0.8 miles)
• Livingston Hearing Aid Centers (1.1 miles)
• Jan Hobbs, MD (1.3 miles)
• Rio Pecos Medical Associates (1.3 miles)
• Wilson Otero, MD (1.3 miles)
• Digestive Disease Institute (1.3 miles)

Cafes

• Very Berry Yogurt Bar (0.9 miles)
• Zero Degrees (1.3 miles)
• Starbucks (2.1 miles)
• Stellar Coffee Co. (2.9 miles)
• Laura's Cafe (3.1 miles)

Hospitals

• Eastern New Mexico Medical Center (1.4 miles)

Transportation

• Sunshine Cab Co. (1.8 miles)
• U-Haul Neighborhood Dealer (3.5 miles)

Parks

• Cielo Grande Park (3 miles)
• Altrusa Park (3.7 miles)

Pharmacies

• Medicine Shoppe (3.8 miles)
• Albertsons Market Pharmacy (3.9 miles)
• Walgreens (4 miles)