Mission Arch Center in Roswell, NM

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Mission Arch Center in Roswell, NM

3200 Mission Arch Drive, Roswell, NM 88201

For more information about senior living options: (844) 490-3973

4.7 from 102 reviews
5 stars
89
4 stars
7
3 stars
1
2 stars
1
1 stars
4

Memory Care Skilled Nursing Facility

Overall Review of Mission Arch Center

Pros

  • pro The Mission Arch team is described as caring, compassionate, and dedicated to residents and their families.
  • pro The transition to Mission Arch is reported as smooth, with staff who are easy to work with.
  • pro Nurses consistently provide timely updates to families, demonstrating attentive communication.
  • pro The facility is praised for cleanliness, a welcoming atmosphere, and respectful, helpful staff.
  • pro Irma from admissions is repeatedly described as helpful and easy to work with.
  • pro Memory care and therapy teams are professional, kind, and effective in helping residents reach their goals.
  • pro Families feel supported and treated like family, with staff going above and beyond.
  • pro The staff are patient, thoughtful, and attentive to residents with dementia or special needs.
  • pro Activities and therapy are appreciated for keeping residents engaged and happy.
  • pro Management and CNAs are recognized for delivering high-quality, respectful care and for prioritizing residents' well-being.

Cons

  • pro The reviewer describes the facility as diabolical, with roaches, bed bugs, and residents going days or weeks without showers.
  • pro The CNAs are said to be there for a paycheck and cosmetic injections, not for patient care.
  • pro The place is portrayed as basically a holding area until death, despite paying around $10,000 a month.
  • pro A night nurse is described as bullying a patient and withholding medications, compromising the patient's health.
  • pro Filthy beds, inattentive staff, residents screaming for help, and zero air circulation give the place a horror-movie vibe.
  • pro The rooms are extremely small, with two people per room.
  • pro Understaffing leads to long delays in answering call lights.
  • pro There are serious safety concerns, including a resident with a sugar level of 600 and a delayed ambulance response.
  • pro A lack of essential equipment is noted, such as beds without siderails, making it hard to turn or move safely.

Review

Mission Arch Center in Roswell is best suited for families seeking a hands-on, caring skilled-nursing and memory-care environment where the care team operates as a cohesive, resident-centered unit. The community earns traction through a culture that emphasizes compassionate nursing, therapy, and administrative support, with transitions into care described as smooth and well-coordinated. Families facing long-term placement, short-term rehab, or respite care will find a robust program that prioritizes updates, accessibility, and a welcoming atmosphere. The memory-care unit receives frequent praise for specialized attention, and the overall tone from administrators, admissions, and therapy teams is that resident well?being comes first. In short, this is a place where staff visibly embraces their roles as more than just a job and where relationships with families become a source of reassurance during challenging life transitions.

There are clear reasons some families should consider alternatives. A sizable slice of feedback highlights serious concerns around facility cleanliness and safety lapses, including pest issues and sporadic lapses in hygiene routines. Other reviews recount troubling experiences with medication administration, perceived staff indifference, and aggressive or dismissive behavior on certain shifts. While many families sing praises for the warmth and competence of the team, the negative testimonials foreground a risk that cannot be dismissed - especially for residents with heightened vulnerability or high medical complexity. Prospective residents should weigh these inconsistencies against the many accounts of seamless admissions, responsive nurses, and the overall sense of a supportive, loving community.

The strongest positives - teamwork, communication, and rehabilitative momentum - often offset the most tangible drawbacks. Families repeatedly cite attentive nursing and CNA staff, proactive social workers, and therapists who push for meaningful recovery. Irma's leadership in admissions and the care-forward attitude across the building are repeatedly singled out as anchors of trust, with many families reporting real progress in physical therapy and memory-care outcomes. Cleanliness and a warm, encouraging environment also surface as meaningful factors in daily life at Mission Arch. When care teams are consistently responsive and families are kept informed, the everyday episodes of care - so critical in rehab and long-term placement - tend to feel less chaotic even when occasional operational gaps appear. The offset is visible in outcomes, rapport, and the sense that residents are known and valued.

To make a well-informed decision, engage directly with the center during tours and ask pointed questions. Look beyond the carpeted lobby and into the memory-care wing, restorative therapy spaces, and call-light response patterns. Speak with Irma, the admissions lead who is repeatedly described as a steadying force, and request to meet the director of memory care, the therapy team, and frontline CNAs. Check current resident and family feedback on meals, cleanliness, and social programming, and verify staffing ratios during peak hours. Request specifics about how medication administration is handled across shifts, and observe a shift change to gauge continuity. These steps will reveal whether the positive cultural baseline remains intact under routine pressures.

The bottom line is that Mission Arch Center offers a compelling blend of compassionate care, strong rehabilitation potential, and an embedded family?oriented culture that many families actively seek. The strongest arguments in favor are the consistent demonstrations of empathy, the effective therapy programs, and the transparent, responsive communication that reassures families during transitions. Yet the occasional reports of safety, hygiene, and staffing inconsistencies cannot be ignored. For families weighing options in Roswell, Mission Arch should be high on the shortlist, but it demands thorough due diligence. In practice, this center can be an excellent home for a loved one who benefits from dedicated staff, structured rehab, and memory-care focus - provided the specific concerns are acknowledged and monitored with clear accountability.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Roswell Industrial Air Center (9 miles away) Roswell Industrial Air Center (9 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Mission Arch Center in Roswell, NM is a skilled nursing facility that provides comprehensive care services for seniors. The center offers a comfortable and fully furnished environment with amenities such as cable or satellite TV, a dining room, a kitchenette, outdoor space, and Wi-Fi/high-speed internet access. Housekeeping services are also provided to ensure a clean and well-maintained living space.

The center prides itself in providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, there is coordination with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is also available to ensure that medications are taken properly.

The Mission Arch Center understands the importance of proper nutrition and offers meal preparation and service for residents. Special dietary restrictions can be accommodated to meet individual needs. For those with diabetes or mild cognitive impairment, specific diet plans are available.

Residents at the center can participate in scheduled daily activities to promote mental wellness and engagement. To cater to those with memory care needs, specialized programming is provided to enhance their quality of life.

Transportation arrangements are available for medical appointments and there are nearby options for cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This enables residents to easily access necessary amenities and services within the community.

Overall, the Mission Arch Center offers a supportive environment where seniors can receive personalized care while enjoying the comforts of home-like accommodations and engaging in social activities.

Nearby Places of Interest

Places of Worship

  • Roswell Baptist Temple (0.3 miles)
  • St Mark's Evangelical Lutheran Church Elca (0.9 miles)
  • Bethel Baptist Church (1 miles)
  • Assumption Catholic Church (1.2 miles)
  • Knights Of Columbus (1.2 miles)
  • New Covenant Fellowship Church of God (1.3 miles)
  • Kingdom Hall of Jehovah's Witnesses (1.6 miles)

Restaurants

  • Wing Street Roswell (0.8 miles)
  • B'wiches Sandwiches (0.8 miles)
  • Chef Toddzilla's Gourmet Burgers & Mobile Cuisine (0.8 miles)
  • Classics Frozen Custard (0.9 miles)
  • Sonic Drive-In (0.9 miles)
  • Subway (0.9 miles)
  • China King Super Buffet (1 miles)

Physicians

  • New Mexico Heart Institute (0.8 miles)
  • Eastern New Mexico Medical Group - Cardiovascular Specialists (0.8 miles)
  • Livingston Hearing Aid Centers (1.1 miles)
  • Jan Hobbs, MD (1.3 miles)
  • Rio Pecos Medical Associates (1.3 miles)
  • Wilson Otero, MD (1.3 miles)
  • Digestive Disease Institute (1.3 miles)

Cafes

  • Very Berry Yogurt Bar (0.9 miles)
  • Zero Degrees (1.3 miles)
  • Starbucks (2.1 miles)
  • Stellar Coffee Co. (2.9 miles)
  • Laura's Cafe (3.1 miles)

Hospitals

  • Eastern New Mexico Medical Center (1.4 miles)

Transportation

  • Sunshine Cab Co. (1.8 miles)
  • U-Haul Neighborhood Dealer (3.5 miles)

Parks

  • Cielo Grande Park (3 miles)
  • Altrusa Park (3.7 miles)

Pharmacies

  • Medicine Shoppe (3.8 miles)
  • Albertsons Market Pharmacy (3.9 miles)
  • Walgreens (4 miles)

Frequently Asked Questions

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Related Resources

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