Mission Arch Care and Rehabilitation Ctr in Roswell, NM

Pros

• The staff across departments at Mission Arch are great and very caring.
• The transition has been smooth and everyone is great to work with.
• The nurses consistently provide updates whenever asked about a resident's condition.
• The entire team demonstrates dedication and treats their work as more than just a job.
• The care provided is compassionate and a huge relief to families.
• Irma and the admissions team are incredibly helpful and easy to work with.
• The facility is clean, welcoming, and staffed by friendly, professional caregivers.
• The memory care team, including Priscilla and Leslie, is professional, kind, and attentive.
• Physical therapy at Mission Arch is amazing and helps residents regain their baseline.
• The staff treat residents and families like family and go above and beyond.

Cons

• The facility is described as diabolical, with roaches, bed bugs, and spiders, and residents going days without showers.
• It is portrayed as basically a holding area until death, with care that drags and bills that seem astronomical.
• Filthy beds, inattentive staff, and patients screaming for help, with zero air circulation, give it a horror-movie feel.
• A nurse on the night shift is accused of bullying a patient and being called a liar, signaling questionable treatment.
• A nurse on the day shift allegedly withholds medications and refuses to administer meds for an ear infection, suggesting faulty care.
• The monthly fee of about $10,000 is criticized as unjustified given the level of care.
• The facility is said to replace problematic staff with others who still fail to check charts, implying ongoing neglect.

Review

Mission Arch Care Center in Roswell, NM is best suited for families seeking a rehabilitative-focused skilled-nursing environment where therapy services and memory care are central. It serves well as a post-acute rehab destination after surgery or injury, a solid option for short- or extended respite, and a memory care setting for residents with cognitive impairment who still require skilled supervision. The community earns high marks for the warmth and dedication of the care teams, and for the sense that staff treat residents like family. For families prioritizing proactive communication, visible compassion, and a clear path to recovery, Mission Arch often checks the right boxes.

Those who may want to consider alternatives are those who insist on a pristine track record across every shift and unit, or who cannot tolerate even the appearance of lapses in basic care. A few reviews raise red flags about cleanliness issues, inconsistencies in daily routines, or delays in medication administration and showers. While these accounts are not representative of the overall sentiment, they signal the importance of due diligence: tours, talking with the director of memory care, and meeting front-line staff on multiple shifts to gauge day-to-day reliability. Families with uncompromising standards for housekeeping, infection control, or immediate, flawless nursing responsiveness may prefer other options.

On balance, the strongest assets at Mission Arch offset many of the concerns that drift into the conversation. The staff across the board - from CNAs to nurses to the admissions and social-work teams - are repeatedly described as genuinely caring and deeply committed. The care culture moves beyond "doing the job" into a sense of calling, with updates provided promptly when families request reports on a loved one's condition. The therapy program consistently delivers measurable progress; several residents return to baseline function after physical therapy, underscoring the facility's rehabilitative strength. In memory care, the team is frequently praised for patience, personalized attention, and steadfast advocacy, which helps families feel their loved ones are seen, heard, and understood.

Communication and atmosphere matter just as much as clinical outcomes, and Mission Arch often excels here. Visits are described as positive experiences, with residents greeted warmly and staff who maintain a clean, well-lit, orderly environment. The memory-care unit is highlighted for specialized attention and continuity of care, while the administrative and social-work teams are noted for coordinating care plans, insurance navigation, and family involvement with genuine regard. The combination of a welcoming entry experience, reliable daily routines, and visible teamwork contributes to a sense of security for families navigating transitions from hospital to facility and beyond.

Practical considerations should guide the decision: how critical it is to have a consistently spotless record of housekeeping, uninterrupted medication administration, and uninterrupted shower routines. The voice in the reviews suggests that, for many residents, Mission Arch delivers excellent care, compassionate staff, strong therapy, and meaningful engagement. Yet the occasional negative voice cannot be dismissed; prospective families should verify current staffing patterns, tour the campus at different times, and speak directly with the memory-care leadership (notably the director and lead therapists) to assess whether the program aligns with the specific needs of their loved one. Ask about daily schedules, staffing ratios on the unit, and contingency plans when concerns arise.

In the end, Mission Arch Care Center represents a practical, survivor-focused choice for families seeking reliable rehabilitation, dementia-friendly care, and a compassionate, involved team. It is especially strong for those prioritizing therapy-driven recovery, clear family communication, and a care culture that treats residents with respect and warmth. Alternatives may be preferable for families requiring near-flawless housekeeping, perfect day-to-day consistency, or a different balance of long-term care versus post-acute rehab. For families weighing respite or post-hospital rehab with a high likelihood of returning home, Mission Arch offers a credible, well-supported path toward regained independence and peace of mind.

This area of Roswell, New Mexico offers a variety of amenities suitable for senior living. With several places of worship nearby, including Roswell Baptist Temple and Assumption Catholic Church, residents have convenient options for spiritual fulfillment. In terms of dining options, there are restaurants like Wing Street Roswell and B'wiches Sandwiches that offer delicious meals close to home. Medical services are easily accessible with New Mexico Heart Institute and Livingston Hearing Aid Centers located within a short distance. Additionally, Eastern New Mexico Medical Center is conveniently located for any emergency medical needs. For recreational activities, Cielo Grande Park and Altrusa Park provide green spaces for outdoor enjoyment. Overall, this neighborhood provides a blend of essential services and leisure activities that cater to the needs of seniors looking to settle down in a welcoming community.

Places of Worship

• Roswell Baptist Temple (0.3 miles)
• St Mark's Evangelical Lutheran Church Elca (0.9 miles)
• Bethel Baptist Church (1 miles)
• Assumption Catholic Church (1.2 miles)
• Knights Of Columbus (1.2 miles)
• New Covenant Fellowship Church of God (1.3 miles)
• Kingdom Hall of Jehovah's Witnesses (1.6 miles)

Restaurants

• Wing Street Roswell (0.8 miles)
• B'wiches Sandwiches (0.8 miles)
• Chef Toddzilla's Gourmet Burgers & Mobile Cuisine (0.8 miles)
• Classics Frozen Custard (0.9 miles)
• Sonic Drive-In (0.9 miles)
• Subway (0.9 miles)
• China King Super Buffet (1 miles)

Physicians

• New Mexico Heart Institute (0.8 miles)
• Eastern New Mexico Medical Group - Cardiovascular Specialists (0.8 miles)
• Livingston Hearing Aid Centers (1.1 miles)
• Jan Hobbs, MD (1.3 miles)
• Rio Pecos Medical Associates (1.3 miles)
• Wilson Otero, MD (1.3 miles)
• Digestive Disease Institute (1.3 miles)

Cafes

• Very Berry Yogurt Bar (0.9 miles)
• Zero Degrees (1.3 miles)
• Starbucks (2.1 miles)
• Stellar Coffee Co. (2.9 miles)
• Laura's Cafe (3.1 miles)

Hospitals

• Eastern New Mexico Medical Center (1.4 miles)

Transportation

• Sunshine Cab Co. (1.8 miles)
• U-Haul Neighborhood Dealer (3.5 miles)

Parks

• Cielo Grande Park (3 miles)
• Altrusa Park (3.7 miles)

Pharmacies

• Medicine Shoppe (3.8 miles)
• Albertsons Market Pharmacy (3.9 miles)
• Walgreens (4 miles)