Mission Arch Care and Rehabilitation Ctr

Pros

• The staff at Mission Arch are caring, compassionate, and dedicated.
• Irma is an outstanding asset to the facility, providing exceptional support to families and residents.
• The nurses, CNAs, and therapists are consistently attentive, friendly, and responsive.
• The facility is clean, well-lit, welcoming, and gives visitors a sense of respect and dignity for residents.
• The physical therapy and rehabilitation services help residents regain their baseline and improve function.
• The memory care team is professional, attentive, and deeply caring for all residents.
• Residents are treated with respect, kindness, and empathy by the entire care team.
• The admissions process is smooth, efficient, and security-conscious.
• The staff treat families like part of the Mission Arch community and communicate well with them.
• The administrative and social work staff advocate for residents and provide helpful guidance.
• Families consistently report relief and peace of mind knowing their loved ones are well cared for.
• The overall experience is described as positive, supportive, and heartwarming.

Cons

• The reviewer would not recommend placing a loved one there, citing roaches, bed bugs, and residents going days without showers.
• The CNAs are described as there only for a paycheck to keep up their BBL and lip injections.
• The facility is described as diabolical.
• The place is basically a holding area till you die.
• A patient reported bullying by the night nurse and med denial by the day shift nurse, leading to an ear infection and potential hearing loss.
• One reviewer likened Mission Arch to a prison and claimed care was withheld or delayed while charging around $10,000 per month.
• The reviewer warned others not to send their loved ones there.

Review

Mission Arch Center has earned a broad range of impressions from families and caregivers who have interacted with the facility, painting a picture of a place where many residents receive compassionate, attentive care, even as a few voices raise serious concerns. Across numerous reviews, families describe it as a welcoming, well-staffed environment where transitions can be made with less stress than expected, and where the care teams - from admissions and therapy to nursing and business office staff - tend to treat residents with genuine consideration and respect. The recurring message is that the staff often appears to see caregiving as a calling rather than just a job, and this attitude translates into consistent updates, thoughtful communication, and a sense that loved ones are in good hands.

Many reviewers highlight the daily interactions that help reassure families. The nurses are described as regularly providing updates when families call, and they are praised for taking time to explain health changes and progress. Families frequently point to the coordinated effort of the entire care team, noting that the care plan often integrates medical, therapy, and social work perspectives to help residents regain function and maintain dignity. In particular, physical therapy is repeatedly cited as a strength, with comments about therapists working diligently to return a resident to their prior baseline after illness, surgery, or a hospitalization. The environment itself is portrayed as clean, calm, and accessible, with residents being greeted warmly by staff in a facility that many families describe as well-lit, organized, and orderly.

Within this ecosystem, several individuals are repeatedly singled out for praise. Irma, in particular, is mentioned as an exceptional source of support for both residents and their families, praised for her kindness, attention, and hands-on assistance through admission and ongoing care coordination. Families speak of Irma as someone who makes families feel heard and supported during difficult transitions, and many reviews describe her as an indispensable asset to the facility. Other staff members - such as Leslie, the Director of Nursing; Priscilla, the Director of Memory Care; Olivia in the business and social work teams; Sadie, who handles scheduling and transportation, and Rachel, who has helped with care plans and goal setting - are frequently cited as compassionate, professional, and responsive. The memory care unit, in particular, receives heartfelt appreciation for staff who seem to treat residents with patience and individualized attention, reinforcing the sense that the center understands dementia care as a specialized, attentive service.

Families also share stories of resilience and relief that come with a well-functioning admissions process and ongoing oversight. Several reviews describe entry into Mission Arch as smooth, with residents and families feeling supported from the moment of intake. The combination of patient privacy, security-conscious entry, and a generally pleasant atmosphere contributes to an overall impression that Mission Arch values the dignity and comfort of its residents. For families navigating long-term care or respite care, the ability to visit, receive timely updates, and observe a respectful, collaborative approach to care can be a significant source of reassurance during what is often a stressful time.

Amid the praise, a smaller thread of reviews voices genuine concern about inconsistent or troubling experiences. Some reviewers report serious hygiene and pest-control issues, alleging roaches, bed bugs, and spiders, along with claims that residents are not showered as required. These accounts describe long gaps between care activities and question the consistency of personal care, suggesting that some CNAs may be focused on other tasks or incentives rather than direct, attentive assistance. One reviewer characterized the facility in very stark terms, describing it as a "prison" and a "holding area till you die," with critiques of medication practices, perceived neglect, and a sense of delay before discharge. The intensity of these claims underscores real fear and frustration from families who have observed or perceived gaps in care.

There are also more pointed, negative experiences that center on interpersonal dynamics and communication. A reviewer described being bullied by a night nurse and encountering delays in obtaining medications, culminating in a painful health situation for the reviewer. The frustration extends to questions about the pace of therapy, the adequacy of treatment, and the high costs associated with care, with some expressing a sense that their loved one's discharge and progress were impeded rather than facilitated. In another unfavorably toned account, after a period of medical setback, the patient's experience is described as deteriorating while staff reportedly failed to align charting and med administration across shifts. These narratives emphasize the critical need for consistent, compassionate care and clear, timely communication, especially when a resident's health is at stake.

Beyond these differing experiences, several reviews highlight the adaptability and commitment of staff during difficult circumstances, such as recovering from floods and relocating loved ones. In these stories, Irma and the broader team are praised for their support, guidance, and willingness to advocate for families navigating insurance requirements, care plans, and the emotional toll of transitional periods. Even when the setting faced challenges, reviewers frequently return to the sense that the Mission Arch team, particularly those connected to memory care and family liaison roles, worked hard to keep residents safe, engaged, and treated with respect.

Taken together, the review landscape for Mission Arch Center presents a nuanced picture. The facility is frequently praised for its compassionate approach, solid clinical care, strong memory care services, and a community atmosphere where families feel heard and supported. The standout contributions of staff like Irma and other team members provide a sense of continuity and trust that many families find invaluable. At the same time, the more negative experiences remind prospective families to ask detailed questions about hygiene practices, care routines, med management, and the consistency of staffing across shifts. The center's strengths - its caring culture, patient-centric communication, and dedicated teams - sit alongside concerns that warrant careful consideration for anyone evaluating Mission Arch as a home for a loved one.

This area of Roswell, New Mexico offers a variety of amenities suitable for senior living. With several places of worship nearby, including Roswell Baptist Temple and Assumption Catholic Church, residents have convenient options for spiritual fulfillment. In terms of dining options, there are restaurants like Wing Street Roswell and B'wiches Sandwiches that offer delicious meals close to home. Medical services are easily accessible with New Mexico Heart Institute and Livingston Hearing Aid Centers located within a short distance. Additionally, Eastern New Mexico Medical Center is conveniently located for any emergency medical needs. For recreational activities, Cielo Grande Park and Altrusa Park provide green spaces for outdoor enjoyment. Overall, this neighborhood provides a blend of essential services and leisure activities that cater to the needs of seniors looking to settle down in a welcoming community.

Places of Worship

• Roswell Baptist Temple (0.3 miles)
• St Mark's Evangelical Lutheran Church Elca (0.9 miles)
• Bethel Baptist Church (1 miles)
• Assumption Catholic Church (1.2 miles)
• Knights Of Columbus (1.2 miles)
• New Covenant Fellowship Church of God (1.3 miles)
• Kingdom Hall of Jehovah's Witnesses (1.6 miles)

Restaurants

• Wing Street Roswell (0.8 miles)
• B'wiches Sandwiches (0.8 miles)
• Chef Toddzilla's Gourmet Burgers & Mobile Cuisine (0.8 miles)
• Classics Frozen Custard (0.9 miles)
• Sonic Drive-In (0.9 miles)
• Subway (0.9 miles)
• China King Super Buffet (1 miles)

Physicians

• New Mexico Heart Institute (0.8 miles)
• Eastern New Mexico Medical Group - Cardiovascular Specialists (0.8 miles)
• Livingston Hearing Aid Centers (1.1 miles)
• Jan Hobbs, MD (1.3 miles)
• Rio Pecos Medical Associates (1.3 miles)
• Wilson Otero, MD (1.3 miles)
• Digestive Disease Institute (1.3 miles)

Cafes

• Very Berry Yogurt Bar (0.9 miles)
• Zero Degrees (1.3 miles)
• Starbucks (2.1 miles)
• Stellar Coffee Co. (2.9 miles)
• Laura's Cafe (3.1 miles)

Hospitals

• Eastern New Mexico Medical Center (1.4 miles)

Transportation

• Sunshine Cab Co. (1.8 miles)
• U-Haul Neighborhood Dealer (3.5 miles)

Parks

• Cielo Grande Park (3 miles)
• Altrusa Park (3.7 miles)

Pharmacies

• Medicine Shoppe (3.8 miles)
• Albertsons Market Pharmacy (3.9 miles)
• Walgreens (4 miles)