Sunset Grove

Pros

• The facility is described as family-oriented, loving, and fun, making residents feel at home.
• The staff are respectful, awesome, and very caring.
• CNAs and nurses are attentive to residents, with Tasha and Lupita highlighted for their kindness.
• The check-in process is sophisticated, and the administrator is approachable and pleasant.
• The care is considered exceptional, with a peaceful, clean environment and residents appearing happy and relaxed.
• The therapy department is great.
• The facility is small with wonderful staff working to create a home-like environment.
• The building is beautiful, with friendly staff and good food.
• The staff truly care about the residents, creating a caring atmosphere.
• The information portal is easy to access and contains the needed information.

Cons

• The facility is described as neglectful and disregarding patient care, with nursing staff and doctors failing to treat an infection.
• The patient suffered multiple falls and declined to sepsis because timely treatment was not provided.
• The administrator is accused of mishandling the patient's belongings and enforcing a checklist the family did not approve.
• Staff allegedly left the patient unattended, with the call light on and no one checking for long periods.
• Personal items, including clothes and jewelry, were lost or discarded, and families were denied reimbursement.
• Medications were not administered as prescribed, with no clear accountability.
• The overall experience is labeled as the worst for an elderly parent, citing terrible food and substandard care.

Review

Sunset Villa in Roswell has a personality that many visitors describe as welcoming and family-like. Multiple reviews highlight a warm atmosphere where residents are treated with respect and kindness, and where the staff strive to create a home-like environment. Visitors consistently mention small, intimate settings, clean and peaceful surroundings, and a therapy program that seems to be a strong point. The care environment is frequently described as pleasant and approachable, with administrators and nurses who are engaging and willing to help during visits. In short, there is a core sense among many families that this facility is cared for by partners who genuinely want what's best for their residents, and that there are moments when residents appear happy, well-attended, and at ease.

Among the strongest positives are the frontline caregivers. CNAs and nurses are repeatedly praised for attentiveness and compassion. Specific names crop up as standout staffers - Tasha and Lupita among the CNAs are thanked for their diligent, attentive care, and Sharla, a nurse, is described as sweet and helpful to visitors. Families note that staff go the extra mile to answer questions, assist with daily needs, and create a supportive, home-like feel for residents. Several visitors recount routine visits that left them feeling reassured about their loved ones' day-to-day experiences, with many pointing to the therapy department as a bright spot and to the overall environment as one that fosters comfort and dignity for residents.

Yet along with these positive impressions, there are significant and troubling concerns raised by other families. A recurring thread is a perceived failure to treat medical issues promptly and effectively. One heartbreaking account details a father-in-law who was left untreated for an infection he carried for weeks, ultimately developing sepsis, falls, and a cascade of complications including seizures and dehydration. The reviewer describes a pattern of promises to test and treat that were not fulfilled, and attributes much of the deterioration to what they identify as neglect by nurses, the Director of Nursing, and the Administration. The same review implies a systemic issue where communication breakdowns and inconsistent responses to urgent health concerns may have placed a vulnerable resident at risk.

The concerns extend beyond medical care to ongoing questions of accountability and communication. Several reviews recount incidents of missed or delayed information about emergencies, unexplained changes in health status, and a lack of transparency about care decisions. There are references to room-sharing conflicts, unreported falls, and a patient being left unmonitored for long stretches. One family recounts a troubling confrontation over a room's belongings and a lack of timely responses to inquiries about medications and daily care. The emotional weight of these experiences is amplified by descriptions of lost personal items - clothes, a walker, a keepsake diamond ring, and other personal effects - that supposedly were misplaced or mishandled, and in some cases remained unresolved or unreimbursed.

The tensions within the care experience are further expressed through contrasting individual anecdotes. Some visitors describe the same facility as "beautiful," "peaceful," and "great," praising the check-in process, the approachable administrator, and the perception that care teams are deeply committed to resident well-being. Others recount the opposite: a facility where food, attention to basic needs, and timely medication administration fell short, where call bells went unanswered for long periods, and where families felt compelled to intervene from afar to advocate for essential care. The stark contrast between these two realities highlights how variable experiences can be within the same building.

Overall, Sunset Villa appears to be a place of both significant promise and notable risk. On one hand, the environment is described as warm, family-oriented, and staffed by caregivers who strive to create a home-like space. The therapy program is praised, and many residents seem to benefit from attentive staff and a pleasant everyday atmosphere. On the other hand, there are serious, specific allegations of neglect, delayed medical care, and inadequate communication that have left families shaken and distressed. The repeated reports of missing belongings, unaddressed health concerns, and inconsistent responses to emergencies suggest a need for stronger oversight, clearer accountability, and improved systems to safeguard residents' health and dignity.

For families considering Sunset Villa, the picture is nuanced. The facility's heart - and the people who work there - can be deeply caring and capable, producing moments of comfort and relief for residents and their loved ones. At the same time, the experiences of other families point to critical gaps that can have life-altering consequences if not addressed. The prevailing call is for more reliable medical responsiveness, transparent communication, and careful handling of residents' belongings and daily needs, so that the facility's evident strengths can fully translate into consistent, high-quality care for every resident.

This part of Roswell, New Mexico, offers a variety of amenities and services that may appeal to seniors looking for a comfortable living environment. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access dining options and medical supplies. Additionally, there are multiple places of worship nearby for spiritual fulfillment and community engagement. The presence of hospitals and physicians' offices ensures that healthcare needs can be promptly addressed. Parks like Altrusa Park provide opportunities for leisurely walks and outdoor activities. Transportation options such as U-Haul rentals and cab services offer convenience for travel needs. Overall, this area combines essential resources with a tranquil atmosphere, making it a potentially suitable location for senior living in Roswell.

Restaurants

• Ooy Express (0.3 miles)
• Los Novillos Mexican Restaurant (0.9 miles)
• KFC (1 miles)
• Little Caesars Pizza (1 miles)
• Fatman's Beef Jerky (1 miles)
• Taqueria Jalisco (1 miles)
• Beijing Restaurant (1 miles)

Places of Worship

• Trinity United Methodist Church (0.3 miles)
• New Covenant Fellowship Roswell (0.5 miles)
• First United Pentecostal Church (0.9 miles)
• Southern Baptist Convention (0.9 miles)
• Church of Christ (1 miles)
• Waymaker Church (1.2 miles)
• Christian Outreach of Roswell (1.2 miles)

Hospitals

• Eastern New Mexico Medical Center (0.6 miles)
• Eastern New Mexico Medical Center (3.5 miles)

Parks

• Altrusa Park (1 miles)
• Cielo Grande Park (2.3 miles)

Physicians

• Roswell Osteopathic Clinic (1 miles)
• Muhr Stephen Roswell Medical Clinic Roswell (1 miles)
• Muglin (1.2 miles)
• Elite Medical (1.2 miles)
• La Casa Family Health Center (1.3 miles)
• FHL Pediatrics (1.3 miles)
• Elite Medical (1.3 miles)

Pharmacies

• Walgreens (1 miles)
• Albertsons Market Pharmacy (1 miles)
• Medicine Shoppe (1.1 miles)

Cafes

• Daylight Donuts (1.2 miles)
• Laura's Cafe (1.6 miles)
• Stellar Coffee Co. (1.8 miles)
• Starbucks (2.5 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Sunshine Cab Co. (2.9 miles)