Sunset Grove in Roswell, NM

Pros

• The facility is described as family-oriented, loving, and fun, with staff that makes residents feel at home.
• The staff provide great resident services and are very respectful.
• CNAs and nurses are attentive and caring, with Tasha and Lupita highlighted for their dedication.
• The staff are pleasant, courteous, and helpful, contributing to positive experiences.
• The administrator is approachable and pleasant, creating a welcoming atmosphere.
• The facility is peaceful and clean, with residents appearing happy and well cared for.
• The therapy department is great, supporting residents' rehabilitation.
• The building genuinely cares about residents, with friendly staff and good food.
• The facility is truly caring, with staff who genuinely care about residents' health and safety.
• The staff are friendly and helpful, always ready to answer questions and assist residents.

Cons

• The facility showed neglect and disregard on all levels, with falls and incompetence among nursing staff and doctors to treat.
• The staff failed to treat an infection for over a month, and the patient ended up seizing and becoming unresponsive, with sepsis.
• The administration allegedly mishandled belongings, with clothing missing and the administrator refusing reimbursement after a disputed checklist.
• Residents were left with the call light on and unattended for long periods, indicating poor attention from staff.
• The food was terrible and the overall care was worse.
• A family member reported that medications were not administered and personal items like nightgowns and jewelry disappeared, suggesting a lack of compassionate care.

Review

Sunset Grove in Roswell is best suited for families seeking a small, homey environment where care teams know residents by name and warmth is part of the daily routine. The best matches are seniors who need help with daily activities, prefer a rehab-forward setting, and value easy access to staff in a compact, manageable footprint. The facility earns praise for its family-friendly culture, attentive CNAs, and a therapy program that keeps goals realistic and progress visible. Visitors repeatedly describe a peaceful, clean campus with welcoming check-in experiences and staff who remember residents' preferences. For families who want a place that feels like a small, well-run residence rather than a sprawling campus, Sunset Grove delivers on those expectations.

Those who require rigorous medical governance or risk-averse oversight may want to consider alternatives. The most alarming patterns in the feedback center on inconsistent responsiveness to medical needs, delayed testing and treatment, and episodes that suggest neglect or breakdowns in basic safety. A loved one with complex infections, frequent falls, or significant declines in mobility could be exposed to preventable harm if monitoring lapses happen. Families should weigh the upside of a tight-knit staff against the possibility that alarm bells - unmet calls, gaps in medication management, and miscommunication among staff - could escalate. In short, Sunset Grove can be a good home, but not the right fit for every clinical level of need.

On balance, the positive signals around staff warmth, homelike atmosphere, and therapy quality do create meaningful day-to-day value. Several reviews highlight CNAs and nurses who are attentive, friendly, and genuinely invested in residents' comfort, along with a clean, pleasant environment and approachable administration. These strengths translate into tangible benefits: improved mood, more engaged activities, and a rehab track that looks doable. Yet the most serious drawbacks appear to undermine safety and trust far more than the pros can compensate. Repeated stories of untreated infections, dehydration, malnutrition, and falls paint a picture of care that can be episodic rather than consistently reliable. For families prioritizing safety and prompt medical response, the positives may not be enough to offset the risk.

Specific negative experiences recur across multiple accounts. A father-in-law allegedly fell through gaps in treatment and later became unresponsive with sepsis after inadequate infection management, a cascade of missed tests, and delayed care. Belongings and clothing reportedly disappeared, and some residents were left with call lights unanswered, escalating concerns about basic safety. Then there are claims of inconsistent medication administration and care plans that do not surface promptly to families. While some staff were praised for their kindness and attentiveness, the pattern of neglect allegations - especially around medical responsiveness and transparency - demands serious scrutiny. The contrast between the care praised in some visits and the life-threatening risks described in others is stark and cannot be ignored.

Families evaluating Sunset Grove should demand a high level of transparency before committing. Request current staffing ratios, a documented falls and infection-control plan, and proof of accountability measures when concerns arise. Inquire about how care plans are communicated, how quickly call lights are answered, and how medication management is supervised across shifts. Ask to speak with multiple frontline caregivers and the administrator about recent incidents, remediation steps, and the facility's policy on belongings and family possessions. If possible, arrange a trial period during rehab or a stabilized transition so the resident's response to the routine, staff, and therapy can be observed over several weeks.

Bottom line: Sunset Grove offers a warm, compact setting with a commendable therapy program and generally positive staff interactions, but significant safety and oversight concerns appear in the record. For families who value personal attention and a home-like vibe and are confident in rigorous governance controls, this community can be a good match. For those who cannot accept uneven medical responsiveness, or who need consistent, proactive care with transparent accountability, exploring other Roswell options is prudent. A well-informed decision will hinge on live conversations, a thorough tour, and clear agreements about medical management and incident resolution.

This part of Roswell, New Mexico, offers a variety of amenities and services that may appeal to seniors looking for a comfortable living environment. With several restaurants, cafes, and pharmacies within close proximity, residents can easily access dining options and medical supplies. Additionally, there are multiple places of worship nearby for spiritual fulfillment and community engagement. The presence of hospitals and physicians' offices ensures that healthcare needs can be promptly addressed. Parks like Altrusa Park provide opportunities for leisurely walks and outdoor activities. Transportation options such as U-Haul rentals and cab services offer convenience for travel needs. Overall, this area combines essential resources with a tranquil atmosphere, making it a potentially suitable location for senior living in Roswell.

Restaurants

• Ooy Express (0.3 miles)
• Los Novillos Mexican Restaurant (0.9 miles)
• KFC (1 miles)
• Little Caesars Pizza (1 miles)
• Fatman's Beef Jerky (1 miles)
• Taqueria Jalisco (1 miles)
• Beijing Restaurant (1 miles)

Places of Worship

• Trinity United Methodist Church (0.3 miles)
• New Covenant Fellowship Roswell (0.5 miles)
• First United Pentecostal Church (0.9 miles)
• Southern Baptist Convention (0.9 miles)
• Church of Christ (1 miles)
• Waymaker Church (1.2 miles)
• Christian Outreach of Roswell (1.2 miles)

Hospitals

• Eastern New Mexico Medical Center (0.6 miles)
• Eastern New Mexico Medical Center (3.5 miles)

Parks

• Altrusa Park (1 miles)
• Cielo Grande Park (2.3 miles)

Physicians

• Roswell Osteopathic Clinic (1 miles)
• Muhr Stephen Roswell Medical Clinic Roswell (1 miles)
• Muglin (1.2 miles)
• Elite Medical (1.2 miles)
• La Casa Family Health Center (1.3 miles)
• FHL Pediatrics (1.3 miles)
• Elite Medical (1.3 miles)

Pharmacies

• Walgreens (1 miles)
• Albertsons Market Pharmacy (1 miles)
• Medicine Shoppe (1.1 miles)

Cafes

• Daylight Donuts (1.2 miles)
• Laura's Cafe (1.6 miles)
• Stellar Coffee Co. (1.8 miles)
• Starbucks (2.5 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Sunshine Cab Co. (2.9 miles)