University Terrace Good Smrtn

Pros

• The staff are caring and professional.
• The LVN Irish is absolutely amazing.
• Irish the LVN was very helpful and made families feel at ease.
• Nurse Anthony was amazing, along with his team, and went above and beyond.
• The staff are the best at what they do.
• The staff were very nice and helpful.
• The facility is clean and the staff are awesome.
• The physical therapy department and personnel are wonderful.
• The facility is fresh and clean, with friendly and kind staff.
• The environment is great, with cooperative staff and top-of-the-line Covid screening.
• Friendly staff help guests feel welcome.
• The facility is Deaf-friendly.

Cons

• The reviewer describes ongoing billing disputes between Sioux Falls and Albuquerque, with repeated calls about unpaid balances and redacted itemized payment lists, leading to regret about placing their mother there.
• They claim a mother died after move-in and allege the facility ignored medical advice, with jewelry and money missing and a "horrendous experience" that warning others not to send loved ones.
• They state the facility is unsafe and neglectful: floors are sticky, clothes go missing, a grandmother was left without shoes after incontinence, and she suffered multiple infections.
• They allege staff are poorly trained and abusive, including a report of a staff member yelling at an elderly man after he had fallen.
• They assert that staff are lazy and uncaring, putting on a front for family while caring behavior behind closed doors is lacking.
• They report medication issues: almost giving the wrong medication, medications given late (2?4 hours), and delays in checking vitals or responding to call buttons.

Review

Las Cruces Village Nursing & Rehabilitation Center inspires a wide range of experiences from families, friends, and visitors. Across many accounts, the facility is described as a place where kindness, care, and a strong sense of community are evident. Numerous reviewers praise the staff for being helpful, polite, and patient-focused, with repeated emphasis on the compassion shown by certain nurses who stand out for going above and beyond in their roles. In particular, several people singled out Irish, an LVN, who is repeatedly described as taking care of patients as if they were her own family. One reviewer called her "absolutely amazing," noting that she helped a family through a hospital-to-facility transition with empathy and care, and another highlighted that she "takes care of her patients as if they're her own family." Anthony, another nurse, is frequently described as "amazing" and part of a team that goes the extra mile, with compliments also extended to Ray, a CNA who was said to have gone above and beyond in supporting a loved one.

Beyond individual staff members, the facility receives frequent praise for the overall environment and operations. Reviewers describe a vibe of warmth and professionalism, with comments about good security, a cooperative staff, and a well-maintained, clean setting. Several accounts highlight the rehabilitation and therapy departments as strong points, noting that the physical therapy team is wonderful and that the facility as a whole is clean and welcoming. Visitors report that the staff are quick to respond, that communication is generally friendly and informative, and that the staff's positive energy helps reassure families during what can be a stressful time. The presence of events, friendly visitors, and opportunities to renew friendships among residents also contributes to a sense of a lively, caring community. One reviewer even described the environment as feeling like home, with a "good vibe," and many attendees express appreciation for the care their loved ones receive.

There are also many testimonies about personal experiences during transitions, hospital stays, or rehab: reviewers recount that their relatives were treated with sensitivity, that care coordination and family communication were appreciated, and that the staff helped ease the fear of moving into a new setting. Several people specifically mention that the facility's approach to safety and infection control - such as Covid screening - contributes to a sense of security for residents and guests. For families of patients who are recovering or rehabilitating, the facility's strengths in coordinating care and maintaining a compassionate, patient-first focus are repeatedly highlighted as major positives.

However, the narrative is not one-sided. A substantial portion of the comments express serious concerns about administration, billing, safety, and overall quality of care. Some reviewers describe a breakdown in communication between different branches or management teams, recounting billing confusions that span multiple locations (Sioux Falls and Albuquerque). They report recurring calls about unpaid balances, difficulty obtaining itemized statements, and frustration with information that cannot be reconciled across offices. In the most critical passages, reviewers recount a sense of betrayal after feeling misled about billing and services, including a claim that a family would never have placed a loved one there had they known about the billing issues in advance.

Even more alarming are the allegations about the day-to-day care and safety of residents. A number of reviews describe neglectful or abusive situations: floors described as sticky, clothing and jewelry going missing, and a lack of shoes after an incontinence event. Several reviewers assert that loved ones suffered infections or lack of timely attention, and some warn that their relatives did not receive necessary medications on time or were given the wrong medication. The most severe statements describe a pattern of poor training, hostile or dismissive staff behavior, and behind-the-scenes conduct that contradicts the warm, friendly impression seen by visitors when families are present. In one strongly worded account, a reviewer claims their mother died after what they perceived as a disregard for medical advice and poor communication about her condition, including missing jewelry and money.

Related concerns cover how staff interact with residents - some reviewers report that certain aides or nurses appear disengaged or overwhelmed, with accusations that some CNA staff are lazy or that nurses do not take responsibility for patient care. The sentiment includes warnings about care quality in more emphatic terms, suggesting that the facility's front-facing demeanor may conceal problems behind closed doors. There are also statements from people who have seen or heard about staff yelling at residents, a claim of abusive treatment, and a general distrust of the consistency and accountability of care. A few reviewers explicitly urge others not to send loved ones to the center, citing a combination of safety, care, and financial concerns.

Taken together, the collection of experiences presents a facility with undeniable strengths and a notable capacity for compassionate, patient-centered care as demonstrated by Irish, Anthony, Ray, and many other caring staff members. At the same time, there are serious red flags raised by multiple reviews about administrative fragmentation, inconsistent billing practices, and alarming reports about neglect, safety lapses, and potential abuse. The contrast suggests a facility with real positive qualities and dedicated professionals, but one that appears to struggle with systemic issues that affect trust, safety, and reliability for families depending on it. For families considering Las Cruces Village, the accounts imply a careful weighing of benefits against significant concerns, and a strong emphasis on direct, in-person evaluation to assess current operations, staff responsiveness, and the overall care environment.

This part of Las Cruces, New Mexico, offers a convenient and diverse range of amenities for seniors. With several physicians and hospitals in close proximity, healthcare services are easily accessible. There are also plenty of dining options, including Italian, fast food, and healthier choices like Genghis Grill. For coffee lovers, there are cafes such as Milagro Coffee Y Espresso nearby. Places of worship like University United Methodist Church cater to spiritual needs, while theaters like Cineport 10 provide entertainment options. Pharmacies are within a short driving distance for medication needs. Parks such as Hadley Dog Park offer opportunities for outdoor recreation and leisure. Overall, this area provides a comfortable and well-rounded environment for senior living.

Physicians

• Dr Maria G. Crawley, MD (0.2 miles)
• Rio Grande Medical Group (0.2 miles)
• David M. Valenzuela (0.2 miles)
• Memorial Cancer Center (0.2 miles)
• Segal Robert J Dermatologist (0.3 miles)
• Las Cruces Hearing Center (0.3 miles)
• Khalid Y. Khan (0.3 miles)

Hospitals

• Memorial Medical Center (0.2 miles)
• MountainView Regional Home Health (1.7 miles)
• Davita Dialysis (1.7 miles)

Restaurants

• Lorenzo's Italian Restaurant (0.8 miles)
• McDonald's (0.9 miles)
• Genghis Grill (0.9 miles)
• McAlister's Deli (0.9 miles)
• Cattle Baron (1 miles)
• Panda Express (1.2 miles)
• Farley's Food & Fun Pub (1.4 miles)

Cafes

• Milagro Coffee Y Espresso (0.8 miles)
• Starbucks (1.5 miles)
• Boba Cafe (1.6 miles)
• Corner Bakery Cafe (1.7 miles)
• Starbucks (3 miles)

Places of Worship

• University United Methodist Church (1 miles)
• St Genevieve's Catholic Church (2.4 miles)

Theaters

• Cineport 10 (1.1 miles)

Pharmacies

• Albertsons Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Albertsons Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.5 miles)
• Compounding Specialists of The Southwest (3.6 miles)

Parks

• Hadley Dog Park (2.3 miles)
• Pioneer Park (3.1 miles)
• Veterans Memorial Park (3.2 miles)