Residents and families frequently describe staff as caring, friendly, and helpful.
Across many reviews, families describe staff as kind, polite, and attentive, and they often say they felt reassured about loved ones getting care. Several reviews also call out quick responses when help was requested, and others emphasize clear communication about what was done and what needs to happen next. A few negative reviews complain that staff did not respond as expected, ignored concerns, or left call-button requests unmet for long periods.
common11 reviews mention this
Clean campus and maintained spaces
Multiple reviews point to a clean, well-kept facility.
Many reviewers say the building and rooms were clean and that the campus felt fresh and maintained. Some also mention good upkeep in common areas during visits. At the same time, a small number of negative reviews raise concerns like sticky floors and missing personal items, which contrasts with the positive cleanliness mentions.
differentiator6 reviews mention this
Nursing and rehab care drew notice
Residents highlight hands-on nursing support during rehab transitions.
A recurring positive thread is the way nursing and care teams support transitions, including from hospital to skilled nursing and through recovery. Several reviews specifically praise named nurses for empathy, compassion, and taking stress out of the process. In contrast, a separate set of reviews raise serious care-delivery concerns, including medication timing and even a near-miss with the wrong medication.
caveat4 reviews mention this
Dining quality is mixed
Dining earns both praise and criticism from reviewers.
Some reviews say meals are nutritious and tasty, with healthy food that supports residents during their stay. Other feedback is less favorable, including complaints about poor preparation and not serving meals in line with expectations. One reviewer also mentions dissatisfaction with how prescriptions are handled, which can affect daily comfort even beyond food.
caveat3 reviews mention this
Pricing and billing frustrations appear
Cost and billing issues come up in a few reviews.
While many reviews focus on care and facility experience, several specifically call out expenses and billing problems. One review says the rent felt extremely expensive, and another describes a long, stressful billing dispute that involved multiple offices. A separate review also criticizes the overall affordability and notes a high-pressure sales experience.
common2 reviews mention this
Memory care receives supportive mentions
Memory-care residents are described as well supervised.
At least two reviews reference memory care and describe it as a noticeable improvement versus a prior setting. One family member says they do not have to constantly worry because their loved one is taken care of, and another describes the campus as offering care for dementia needs as part of the overall lifestyle. Reviews are otherwise more heavily weighted toward skilled nursing/rehab and independent living, but memory-care comments are clearly present.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Assisted Living
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
Physicians
Dr Maria G. Crawley, MD (0.1 miles)
Rio Grande Medical Group (0.2 miles)
David M. Valenzuela (0.2 miles)
Segal Robert J Dermatologist (0.2 miles)
Las Cruces Hearing Center (0.3 miles)
Memorial Cancer Center (0.3 miles)
Khalid Y. Khan (0.3 miles)
Hospitals
Memorial Medical Center (0.3 miles)
MountainView Regional Home Health (1.7 miles)
Davita Dialysis (1.8 miles)
Restaurants
Lorenzo's Italian Restaurant (0.9 miles)
McDonald's (0.9 miles)
Genghis Grill (1 miles)
McAlister's Deli (1 miles)
Cattle Baron (1.1 miles)
Panda Express (1.2 miles)
Farley's Food & Fun Pub (1.4 miles)
Cafes
Milagro Coffee Y Espresso (0.9 miles)
Starbucks (1.6 miles)
Boba Cafe (1.7 miles)
Corner Bakery Cafe (1.8 miles)
Starbucks (3.1 miles)
Places of Worship
University United Methodist Church (1.1 miles)
St Genevieve's Catholic Church (2.5 miles)
Theaters
Cineport 10 (1.2 miles)
Pharmacies
Albertsons Pharmacy (1.7 miles)
Walgreens (1.8 miles)
Albertsons Pharmacy (2.2 miles)
Walgreens (2.4 miles)
Walmart Pharmacy (2.5 miles)
Compounding Specialists of The Southwest (3.7 miles)
Good Samaritan Society is located at 3035 Terrace Drive, Las Cruces, NM 88011 in Dona Ana County, New Mexico
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Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Ambulatory care
Diabetic care
Meals provided
Flexible meal credit and a homelike campus with varied amenities.
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