Good Samaritan Society

Pros

• The staff are caring and professional.
• The staff are the best at what they do.
• Irish, the LVN, is absolutely amazing and provides exceptional care with empathy.
• Irish, the LVN, helped with the transition from hospital to the nursing care facility and put the family at ease.
• Nurse Anthony is amazing, and his team goes above and beyond.
• Anthony and CNA Ray really went above and beyond.
• The facility is clean and the staff are awesome; the physical therapy department and personnel are wonderful.
• The staff are very nice and helpful.
• The environment is great, with cooperative staff and top-of-the-line Covid screening, contributing to an excellent visit.
• Friendly staff; guests feel welcome.

Cons

• Billing was mismanaged across Sioux Falls and Albuquerque, leading to regret about placing their mother there.
• They caution others not to take their loved ones there, citing sticky floors, missing clothes, ignored concerns, and a grandmother left without shoes.
• Attending staff are described as poorly trained and abusive, including an incident where a staff member yelled at an elderly resident.
• The treatment of the elderly at the facility is described as abusive.
• Staff are labeled rude, lazy, and uncaring, with a front put on for families but indifference behind closed doors.
• Jewelry and money were reported missing from patient belongings.
• Medication errors or delays were reported, including almost giving the wrong medication and not administering blood pressure meds on time.
• Itemized payment lists were provided with redacted figures, raising distrust and confusion.

Review

Overall, the collection of impressions paints a picture of a facility that many people find exceptional in its warmth, attentiveness, and professional approach, while also carrying some very serious red flags raised by others. Numerous reviewers describe Las Cruces Village Nursing & Rehab as a phenomenal place with staff who are genuinely caring, friendly, and helpful. Many express appreciation for the welcoming atmosphere, the pleasant environment, and the sense that residents are treated like family. The tone is consistently positive when it comes to everyday interactions, with compliments about kindness, politeness, and a willingness to go above and beyond to support patients and their families.

A number of reviews spotlight specific individuals who stood out for their compassion and competence. In particular, Irish, an LVN, receives repeated praise for her empathy and hands-on care. Commentators share that she treats patients as if they were her own family and provides reassurance during transitions from hospital to the nursing facility. Anthony, another nurse, is described as amazing and a big help, often accompanied by Ray, a CNA, who is said to have gone above and beyond. Several accounts note that the team's coordinated effort - nurses, CNAs, and therapists - helps family members feel confident about loved ones being well cared for. The throughline here is not only technical proficiency but a genuine, personal touch that eases anxiety and fosters trust.

Environment and services contribute to the positive picture as well. Observations mention a clean facility, a home-like vibe, and a feeling that residents are treated with respect. Reviews highlight features like the physical therapy department, attentive staff during daily routines, and events or activities that contribute to a supportive, engaging atmosphere for residents. Several accounts emphasize how the facility handles admissions, hospital-to-nursing transitions, and general care with care and sensitivity. Even the more practical aspects - like Covid screening procedures and a secure, pleasant setting - are cited as parts of a well-run operation that makes visits or stays feel comfortable and reassuring. For some, the overall environment is a big factor in their positive experience, with envelopes of gratitude directed at the staff for making people feel safe and at home.

On the flip side, the reviews also include troubling and detailed criticisms that demand attention. A cluster of comments addresses billing and administrative issues, recounting experiences of cross-site billing (Sioux Falls and Albuquerque) that led to confusion, ongoing disputes, and late or disputed payments. One reviewer describes repeated calls and the inability to obtain an itemized list of payments, culminating in frustration and disappointment with how the matter was handled. There are warnings about poor coordination between offices and a perception that some staff members, including an individual named Marty who manages the facility, were unable to resolve these financial issues. These accounts underscore the importance of clear billing practices and transparent communication in maintaining trust.

Even more serious are the allegations regarding care quality and patient safety. Several reviewers recount tragic or troubling experiences after move-ins or during stays. One person notes that their mother died after being at the facility, with accusations that independence-in-rehab decisions were ignored and that important care needs were not communicated effectively, including missing jewelry or money. A handful of reviews explicitly warn others not to send loved ones to the facility, describing persistent concerns such as sticky floors, missing clothes, and items, as well as reports of infections while in care. Some reviews describe staff behavior as abusive or unprofessional, with claims that some CNA staff are lazy and that nurses may not consistently meet patients' needs or respond promptly to calls. There are mentions of yelling, frequent delays in medication administration, and a sense that some staff may lack proper training or fail to treat residents with the dignity and respect they deserve. Taken together, these reviews depict a pattern of alarm about safety, accountability, and the consistency of compassionate care.

In sum, the narratives present a facility that many families hold in high regard for its caring staff, patient-centered approach, and welcoming, well-maintained environment. The strongest praise centers on individuals - Irish, Anthony, Ray - and on the overall impression that residents are treated with kindness and professionalism. Yet a substantial thread of reviews raises serious concerns about administrative processes, financial transparency, and, in some cases, the quality and safety of everyday care. Potential families and patients would be wise to balance these perspectives, ask pointed questions about billing practices, investigate recent care experiences, and seek direct input from current residents or their families. The picture that emerges is one of a facility with notable strengths and equally notable challenges, making careful due diligence essential for anyone considering placement.

Physicians

• Dr Maria G. Crawley, MD (0.1 miles)
• Rio Grande Medical Group (0.2 miles)
• David M. Valenzuela (0.2 miles)
• Segal Robert J Dermatologist (0.2 miles)
• Las Cruces Hearing Center (0.3 miles)
• Memorial Cancer Center (0.3 miles)
• Khalid Y. Khan (0.3 miles)

Hospitals

• Memorial Medical Center (0.3 miles)
• MountainView Regional Home Health (1.7 miles)
• Davita Dialysis (1.8 miles)

Restaurants

• Lorenzo's Italian Restaurant (0.9 miles)
• McDonald's (0.9 miles)
• Genghis Grill (1 miles)
• McAlister's Deli (1 miles)
• Cattle Baron (1.1 miles)
• Panda Express (1.2 miles)
• Farley's Food & Fun Pub (1.4 miles)

Cafes

• Milagro Coffee Y Espresso (0.9 miles)
• Starbucks (1.6 miles)
• Boba Cafe (1.7 miles)
• Corner Bakery Cafe (1.8 miles)
• Starbucks (3.1 miles)

Places of Worship

• University United Methodist Church (1.1 miles)
• St Genevieve's Catholic Church (2.5 miles)

Theaters

• Cineport 10 (1.2 miles)

Pharmacies

• Albertsons Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Albertsons Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walmart Pharmacy (2.5 miles)
• Compounding Specialists of The Southwest (3.7 miles)

Parks

• Hadley Dog Park (2.4 miles)
• Pioneer Park (3.2 miles)
• Veterans Memorial Park (3.3 miles)