Good Samaritan Society in Las Cruces, NM

Pros

• The staff are kind, helpful, and professional.
• The nurses provide exceptional care with empathy and compassion.
• The facility is clean, safe, and welcoming, with a home-like atmosphere.
• The team goes above and beyond to support residents and their families.
• Residents feel well cared for and at ease during their stay.
• The care team is attentive, responsive, and dedicated.
• The environment is secure, well run, and family-friendly.
• Activities and events are engaging and contribute to a positive community.
• The meals are nutritious and the overall care is of high quality.

Cons

• They warn not to take loved ones there, citing sticky floors, missing clothes, and valuables like jewelry and money going missing.
• They claim staff are poorly trained and abusive, including an incident where a staff member yelled at an elderly resident after a fall.
• They describe the treatment of the elderly at the facility as abusive.
• They report medication safety issues, including a near wrong medication and delays in giving blood pressure meds.
• They criticize the billing process as chaotic and opaque, with cross-site billing and unclear information.
• They feel concerns are ignored and family communication is lacking, impacting patient safety.
• They describe some CNA and nursing staff as lazy and uncaring, doing the bare minimum.
• They characterize the overall experience as overpriced with high-pressure sales tactics and aggressive upselling.
• They note that one reviewer would give zero stars.

Review

This community is best suited for families seeking a long-standing, personable care environment with strong nursing and rehabilitation services, where staff turnover is low enough to foster real relationships and residents feel treated like family. It works well for those pursuing a continuum of care on one campus: independent living options alongside skilled nursing, rehabilitation, and memory-care support. The standout attribute is consistently attentive, compassionate frontline staff - names like Irish and Anthony come up repeatedly as examples of care that goes beyond the routine. Those who want a warm, home-like atmosphere, regular social engagement, and a facility that keeps residents connected with a capable clinical team will find this Las Cruces campus a compelling fit. However, families facing tight budgets, tight controls on billing, or a heightened need for flawless medication administration may want to explore alternatives.

The strongest positives center on people and performance in care delivery. The staff routinely receives praise for kindness, professionalism, and responsiveness, with multiple accounts of nurses and CNAs going "above and beyond" for residents and their families. The physical therapy and rehabilitation departments are repeatedly described as excellent, and the campus itself is consistently characterized as clean, well-maintained, and welcoming. For families, the security of a cohesive team that communicates clearly and makes an effort to include families in care decisions is a meaningful value add. The environment also supports independence with attractive living options and a robust agenda of events, which helps residents stay engaged and socially connected.

Yet the data pool includes notable caveats that can't be ignored in a decision-making discussion. Financial and administrative friction appears in several reviews, with frequent references to billing confusion and disputed charges that cross between different offices. Some families report delayed medications and a perception of inconsistent oversight about med administration, which can undermine trust during a vulnerable period. There are disturbing, though less frequent, claims about mistreatment and safety concerns raised by family members, including allegations of neglect and loss of personal items. Even when care is praised, there are comments about food quality and dated facilities, and a few reminders that the campus can be expensive, with costs that significantly exceed basic budgeting expectations. Taken together, the cons are material enough to require careful weighing.

The key pros do offset the main drawbacks for families who prize immediate, personal care and proven rehab outcomes. When a member's recovery hinges on timely nursing attention, effective therapy, and strong caregiver engagement, the positive experiences cited by many families can meaningfully reduce stress and shorten transitions from hospital to home. A home-like vibe, friendly interactions, and a sense of community make daily life less daunting for seniors and their loved ones. However, the offset is not universal. For households with rigorous expectations around financial transparency, predictable monthly statements, and a track record of error-free medication delivery, the balance may tilt toward exploring alternatives that promise more consistent administrative reliability and a more precise operational rhythm.

Who should explicitly consider alternatives? Those with limited budgets or a history of billing disputes may want to compare other providers who emphasize transparent pricing and simpler inter-office communications. Families prioritizing ultra-consistent medication management and zero tolerance for delays should look for facilities with documented med-pass protocols and staff redundancy for pharmacy tasks. Individuals with serious safety concerns or past reports of abuse in any care setting must weigh the risk against the positive anecdotes - this is a place where the weight of negative reviews warrants cautious exploration. Additionally, if a modern, updated campus with contemporary amenities and dining experiences is non-negotiable, some may find the property's age and food quality less compelling and might prefer a different sister campus or rival communities.

The practical course of action is clear: visit with an explicit checklist, speak to current residents and multiple family councils, and demand concrete evidence of how care planning, medication administration, and billing are managed. Request a tour of the rehabilitation gym and memory-care unit, and review a sample care plan, medication schedule, and itemized billing statement. Confirm what independent living options exist on campus and how transitions between levels of care are handled. If the goal is warmth, accessible clinical care, and a sense of home, this community delivers. If, instead, transparency in billing, flawless med-management, or budget predictability take precedence, it pays to compare alternatives before making a final commitment.

Physicians

• Dr Maria G. Crawley, MD (0.1 miles)
• Rio Grande Medical Group (0.2 miles)
• David M. Valenzuela (0.2 miles)
• Segal Robert J Dermatologist (0.2 miles)
• Las Cruces Hearing Center (0.3 miles)
• Memorial Cancer Center (0.3 miles)
• Khalid Y. Khan (0.3 miles)

Hospitals

• Memorial Medical Center (0.3 miles)
• MountainView Regional Home Health (1.7 miles)
• Davita Dialysis (1.8 miles)

Restaurants

• Lorenzo's Italian Restaurant (0.9 miles)
• McDonald's (0.9 miles)
• Genghis Grill (1 miles)
• McAlister's Deli (1 miles)
• Cattle Baron (1.1 miles)
• Panda Express (1.2 miles)
• Farley's Food & Fun Pub (1.4 miles)

Cafes

• Milagro Coffee Y Espresso (0.9 miles)
• Starbucks (1.6 miles)
• Boba Cafe (1.7 miles)
• Corner Bakery Cafe (1.8 miles)
• Starbucks (3.1 miles)

Places of Worship

• University United Methodist Church (1.1 miles)
• St Genevieve's Catholic Church (2.5 miles)

Theaters

• Cineport 10 (1.2 miles)

Pharmacies

• Albertsons Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Albertsons Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walmart Pharmacy (2.5 miles)
• Compounding Specialists of The Southwest (3.7 miles)

Parks

• Hadley Dog Park (2.4 miles)
• Pioneer Park (3.2 miles)
• Veterans Memorial Park (3.3 miles)