Sandia Ridge Center

Pros

• The O.T. and P.T. staff are described as very pleasant, particularly highlighting Jennifer in O.T.
• Some CNAs were noted to be helpful and attentive, even if not all were.
• One review praised the courteous and helpful nature of the staff at St. John's Healthcare and Rehabilitation.
• A resident mentioned that the facility was clean, indicating positive maintenance in some areas.
• A prior experience with another facility was described as a positive one, showcasing that short-term rehab or long-term care can be excellent when found in the right place.

Cons

• The facility is dirty, with unclean bathrooms and chaotic living conditions.
• Residents are missing clothing due to poor laundry management.
• Staff are rude and lack patience in their interactions with elderly patients.
• There is a lack of engaging activities or events for residents, leading to a sad environment.
• The food served is consistently low quality, and residents are encouraged to bring their own snacks.
• CNA staff are often inattentive to hygiene needs, resulting in skin breakdown for some residents.
• The atmosphere is overcrowded and feels more like a hospital than a caring environment.
• Complaints about the state of the facility and staff behavior go unheard by management.
• There are ongoing pest issues, such as a roach problem in the dining area.
• The facility prioritizes profit over patient care, leading to inadequate services and resources for residents.

Review

The reviews of Sandia Ridge Center and St. John’s Healthcare and Rehabilitation reveal a disturbing pattern of inadequate care, unsanitary conditions, and overall negligence that leaves families desperate for change. Several reviewers express deep dissatisfaction with the cleanliness of the facilities, noting that bathrooms—both resident and guest—are often in disarray. One concerned family member recounts her experiences visiting her mother, where she found not only disorder but also an alarming lack of basic necessities like clean linens and functioning assistive devices, such as walkers. The overall environment described is one filled with chaos, leaving residents to fend for themselves without adequate support.

The quality of food served at both facilities is another point of significant concern. Numerous accounts highlight the unappetizing meals provided to residents, with descriptions ranging from cold dinners hastily reheated to meager portions that leave patients feeling hungry. A particularly troubling review notes that a resident's dinner was not just cold but also poorly presented, consisting of what was described as “garbage” masquerading as food—an issue compounded by an apparent shortage of drinking water during meal times. With such complaints from multiple reviewers about the nutritional standards and variety—or lack thereof—in the menus served, it is evident that dietary needs are being overlooked.

Another critical aspect lacking in these institutions is adequate engagement and rehabilitation services for residents. Many reviewers indicate there are no organized activities or physical therapy sessions, which contributes significantly to a dreary atmosphere devoid of stimulation or social interaction. Residents reportedly spend much of their time confined to their rooms without opportunities for exercise or community involvement. The absence of planned events suggests a grim reality where many individuals may be left alone with little guidance or oversight from staff members.

Staff behavior has also come under fire in these reviews; several users reported experiences with dismissive or rude nurses who appeared overwhelmed by their responsibilities—or perhaps indifferent altogether. Complaints include instances where staff seemed unable or unwilling to provide necessary care promptly, raising concerns about how many other residents might suffer similar fates when family members aren’t present to advocate for them. This inconsistency in care extends beyond individual interactions; inefficient management practices seem pervasive across both centers.

In terms of infrastructure and hygiene standards within these facilities, severe safety issues were highlighted prominently throughout multiple reviews—one particularly grim observation was regarding persistent pest problems like roaches infiltrating common areas such as the dining room. Furthermore, reports suggest insufficient maintenance leads to broken equipment and insufficient cleanliness in shared spaces like communal showers and bathrooms. Such environmental hazards pose serious risks not only to comfort but ultimately directly affect patient health outcomes as well.

Ultimately, despite some positive assertions regarding certain staff members’ dedication (particularly therapists), the overwhelming consensus paints a picture far more concerning than reassuring: both Sandia Ridge Center and St. John's Healthcare appear overwhelmed by operational shortcomings rooted in indifference toward resident welfare over profit maximization strategies instead. This unsettling narrative leads many families—and prospective clients—to seek alternative options entirely rather than contend with circumstances where basic dignity seems compromised daily within institutions touted as places for care and recovery.

Physicians

• Allergy and Asthma Care PC (0.4 miles)
• New Mexico Pain and Spine Institute (1 miles)
• Presbyterian Medical Group (1.1 miles)
• Albuquerque Pediatric Associates (1.2 miles)
• Allergy & Asthma Center (1.3 miles)
• Southwest Retina (1.4 miles)
• Dawn Abriel, DO - Bright Heart Health (1.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.8 miles)
• Walgreens (1.5 miles)
• Wahlert William PA (1.7 miles)
• Walgreens (1.8 miles)
• Smith's Food & Drug (2.3 miles)
• Walgreens (2.3 miles)

Restaurants

• Relish (0.5 miles)
• Whataburger (0.8 miles)
• South China Restaurant (0.9 miles)
• Five Guys Burgers & Fries (1.3 miles)
• Basil Leaf Vietnamese Restaurant (1.3 miles)
• Uptown Sports Bar (1.4 miles)
• McDonald's (1.8 miles)

Places of Worship

• Sangre De Cristo Catholic Church (0.6 miles)
• Highland Baptist Church (3.1 miles)
• Faith Chapel (3.8 miles)

Theaters

• Regal Winrock IMAX & RPX (1.1 miles)

Cafes

• The Range Cafe (1.5 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (3.1 miles)
• Humble Coffee Company (3.2 miles)

Parks

• Midtown Dog Park (1.7 miles)
• Workers Memorial Park (2.4 miles)
• Altura Park (3.1 miles)
• Jeannette MacPherson Rest Area (3.4 miles)
• New Mexico Veterans Memorial (3.6 miles)
• Eunice Kaloch Park (3.9 miles)

Hospitals

• Tri Core Reference Lab (3.8 miles)