Enchanted Care Village

Pros

• Enchanted Living's staff are compassionate, caring, gentle, and attentive, focused on delivering quality care to each resident.
• Dr. DaCosta, Danielle, and Sam are described as a God-send for families, providing love, care, and support beyond expectation.
• The facility takes pride in ensuring residents are cared for, fed well, and loved, with staff who go above and beyond to meet every need.
• The care provided at Enchanted Living is extraordinary, treating residents with love and thoughtfulness as if they were beloved family members.
• The owner and director are involved daily in hands-on care, reflecting dedicated leadership and commitment.
• The environment is clean and tidy with nutritious, varied meals and a pleasant atmosphere.
• Family and friends are welcomed during visits, with special attention given to holidays and celebrations.

Cons

• The reviewer does not recommend Enchanted Living and alleges that the staff are lying scammers.

Review

The testimonials paint a deeply heartfelt portrait of a journey through aging, caregiving, and transition, centered on Enchanted Living in New Mexico. Across the notes, families describe a path from initial concern and decision-making to a profound sense of relief and gratitude for the way their loved ones were received, nurtured, and protected. In one voice after another, they tell of professionals who not only delivered medical and daily care but also extended warmth, respect, and human connection during some of the most trying moments of illness and end-of-life transition. The overarching message is one of trust earned through steady, compassionate presence, anchored by Dr. DaCosta and a team that consistently goes beyond what one might expect in a care setting.

A common thread in the most earnest recollections is the transition into hospice and the alignment of care with the loved one's needs and dignity. Dr. DaCosta and the staff are repeatedly described as incredibly supportive and effective in helping initiate hospice and guiding families to the appropriate next steps. For many families, those early conversations and arrangements felt less like medical handoffs and more like a careful orchestration of comfort and respect for their family member's final phase. The sentiment is not simply gratitude for clinical support, but appreciation for a partnership that makes the process less frightening and more navigable - an essential ingredient for families during a moment that is both emotional and logistical.

Enchanted Living itself is portrayed as a place where care is more than routine tasks. Several families describe the staff - especially Dr. Dacosta, Danielle, and Sam - as a godsend, a phrase that conveys the sense of providence and emotional relief they experienced. Even when a loved one's stay was brief, the love, care, and support received were described as exceeding expectations. The facility is consistently credited with pride in caregiving - ensuring residents are cared for, fed well, and treated with kindness. The accounts emphasize that the team genuinely "goes above and beyond" to meet residents' needs, and many families express belief that a different choice might not have offered the same level of attention during a critical period.

Not every voice aligns perfectly, however. One review stands in contrast to the overwhelmingly positive stories, stating a clear disapproval and labeling the staff as "lying scammers." It's a stark counterpoint to the overwhelmingly affirming experiences that precede and follow it. That single perspective sits amid many stories of trust and gratitude and serves as a reminder that experiences with care environments can be highly personal and variable. The presence of this dissenting view in the collection underscores the importance of each family's direct experience when evaluating elder-care options.

On balance, the positive narratives offer rich detail about everyday life in Enchanted Living of NM. Reviewers speak of compassionate, gentle, and attentive care that respects each resident as an individual. The food is described as nutritious and varied, and the premises are consistently noted as clean, tidy, and pleasantly scented. Families highlight the accessibility of the staff to address concerns and the sense of being heard, with care teams that communicate with warmth and kindness. The combination of high-quality daily living with attentive, responsive staff makes Enchanted Living feel like more than a facility; it is portrayed as a community where memory care and assisted living residents are treated with tangible dignity.

For families managing dementia and memory-care needs, the testimonials also emphasize presence and involvement. One year of engagement with Enchanted Living, they say, has left them completely pleased with the care their mother received. The employees are described as loving and capable, with more than enough staffing to provide personal care to each resident. The owner and director are highlighted as actively involved on a daily basis, offering a sense of leadership you can trust. In these accounts, the leadership translates into consistent, hands-on caregiving that families feel they can rely on during times when their loved ones cannot be present themselves.

Another poignant thread concerns the emotional and practical realities of care during extraordinary circumstances, such as the Covid lockdown. One reviewer notes that their mother passed away during that challenging period, and they remain grateful that she was in Enchanted Living's care at the time. The sentiment extends beyond gratitude for routine care to appreciation for the people behind it - the owner and her mother who, in the reviewer's words, will forever be in their heart for all they gave. The expression captures how the facility's culture - one of deep humanity, respect, and personal attention - leaves lasting impressions on families, especially in moments of loss.

The care extended to other family members is described with equal depth and admiration. In one account, the experiences with a father are described as extraordinary, marked by compassion that rises above ordinary hands-on care. The care giver treated him as a beloved family member, an approach that infused dignity, thoughtfulness, and a sense of being valued into every interaction. Such reflections reinforce the sense that for some families, Enchanted Living becomes a place where even the most personal and intimate moments of caregiving are conducted with love and respect, creating lasting gratitude.

Finally, the collection closes with a meditation on the core challenge families face when a loved one's needs outgrow what can be managed at home. The reviewers emphasize the critical importance of finding the right fit - one that respects humanity while acknowledging the emotional and financial complexities involved. Enchanted Living is portrayed as a facility where residents are welcomed by family and friends during regular visits, and where holidays and celebrations receive special attention. The sense of home extends to the atmosphere - cleanliness, a calm environment, and quiet neighborhoods with considerate visiting hours - such as a stated 9 to 5 window that accommodates family involvement. In these reflections, the overarching message is clear: when the fit is right, the peace of mind that follows - knowing your loved one is cared for around the clock, with compassionate professionals at the helm - can be transformative for families navigating the long arc of aging and transition.

Together, these voices form a mosaic of care that centers on respect, involvement, and lasting gratitude. They celebrate Enchanted Living as a community where the people - the doctors, the caregivers, and the family owners - are deeply devoted to honoring the humanity of every resident. They speak to a culture of hands-on leadership and 24/7 availability that provides reassurance during times of fear and uncertainty, especially when transitions toward hospice or end-of-life care are on the horizon. While one remark offers a dissenting view, the collective testimony remains a testament to a shared belief: that the right environment, staffed by people who treat each resident with love and reverence, can make an immensely meaningful difference for families, for memories, and for the care of those who matter most.

This area of Albuquerque, New Mexico offers a diverse range of amenities and services that cater to the needs of seniors. There are several reputable restaurants nearby, as well as a variety of physicians and pharmacies for easy access to medical care. In terms of recreation, there are theaters, places of worship, parks, and cafes within a short distance. Additionally, there are hospitals in the vicinity for any urgent medical needs. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle down in Albuquerque.

Restaurants

• South China Restaurant (0.1 miles)
• Relish (0.9 miles)
• Basil Leaf Vietnamese Restaurant (0.9 miles)
• Uptown Sports Bar (1.4 miles)
• Five Guys Burgers & Fries (1.4 miles)
• Whataburger (1.5 miles)
• Le Bistro (1.7 miles)

Physicians

• New Mexico Pain and Spine Institute (0.3 miles)
• Presbyterian Medical Group (0.4 miles)
• Albuquerque Pediatric Associates (0.4 miles)
• Allergy & Asthma Center (0.6 miles)
• Southwest Retina (0.6 miles)
• Allergy and Asthma Care PC (0.9 miles)
• Dawn Abriel, DO - Bright Heart Health (1.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.2 miles)
• Smith's Food & Drug (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Wahlert William PA (2 miles)
• Phil's Pills (2.1 miles)

Theaters

• Regal Winrock IMAX & RPX (0.7 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.4 miles)
• Highland Baptist Church (2.5 miles)
• Faith Chapel (3.7 miles)

Parks

• Midtown Dog Park (1.4 miles)
• Workers Memorial Park (2.1 miles)
• New Mexico Veterans Memorial (2.9 miles)
• Altura Park (2.9 miles)
• Eunice Kaloch Park (3.3 miles)
• Jeannette MacPherson Rest Area (3.4 miles)

Cafes

• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.3 miles)
• The Range Cafe (2.3 miles)
• Starbucks (2.7 miles)
• Humble Coffee Company (2.8 miles)
• Michael Thomas Coffee (3.6 miles)

Hospitals

• Gibson Medical Center (3.3 miles)
• Raymond G. Murphy Va Medical Center (3.4 miles)
• Albuquerque Indian Health Center (3.8 miles)
• Unm Psychiatric Center (3.8 miles)