Enchanted Care Village in Albuquerque, NM

Pros

• The staff are amazingly helpful, supportive, and effective in initiating hospice and ensuring residents receive the care they require and deserve.
• Enchanted Living takes pride in caring for all clients, feeding them well, and showing them love, with staff going above and beyond to meet every need.
• The team is a God-send, delivering love, care, and support beyond ordinary care, with experiences worthy of more than five stars.
• The staff are compassionate, caring, gentle, attentive, and focused on providing quality care to each resident.
• The daily meals are nutritious and varied; the premises are clean and tidy, and the environment is pleasant and well maintained.
• The owner and director are involved daily in hands-on care, with loving, capable employees.
• The care provided for loved ones is extraordinary, characterized by love and thoughtfulness as if they were family.
• 24/7 staff presence provides indescribable peace of mind for families.

Cons

• They do not recommend this place and accuse the staff of being lying scammers.

Review

Enchanted Care Village in Albuquerque is best suited for families seeking an intimate, relationship-driven memory care and assisted-living environment where staff are visibly invested in daily life and transitions. The community excels for seniors who require a high level of personal attention and a home-like atmosphere, yet benefit from structured routines and consistent, hands-on caregivers. It is especially strong for residents with dementia or complex care needs who respond well to ongoing warmth, frequent staff interaction, and a culture of caregiving that feels like extended family. For couples or individuals who value steady routine, meaningful engagement, and a sense of security from a deeply involved team, this setting is a compelling fit.

Those who may want to consider alternatives include families prioritizing cost flexibility or those needing a broader, more hospital-like medical footprint. If substantial on-site medical services, a larger campus, or a wider array of therapies and activities are essential, a bigger senior-living network might be a better match. Families with tighter budget constraints or who require lower monthly costs may find other options more suitable. Additionally, if visiting hours beyond a traditional daytime window are crucial for enabling flexible family involvement, some may prefer a community with more extended access or asynchronous communication options.

The strongest positives center on care that feels personal and purposefully attentive. Reviews repeatedly highlight compassionate, capable staff who are available around the clock and who treat residents with dignity, kindness, and individualized attention. Leadership involvement from the owner and director on a daily basis reinforces accountability and fosters a culture where families feel heard and supported during transitions, including difficult moments like hospice initiation or end-of-life care. Nutritious meals, cleanliness, and a consistently pleasant, homelike environment underlie the practical benefits of this approach, making days more predictable and less stressful for families and residents alike.

A legitimate caution rests on how the setting may feel to some families seeking a different visitation cadence or a larger-scale operation. One differentiated voice expressed strong concerns about trust, reminding prospective families to conduct thorough firsthand inquiries and reference checks. In addition, a line from another review points to visiting hours that some families may find restrictive. These considerations do not negate the overwhelmingly positive experiences described, but they do matter for households that require more flexible scheduling or a more expansive care ecosystem.

Despite these caveats, the robust elements largely offset the potential drawbacks. The 24/7 hands-on care, direct involvement of leadership, and a resident-centered philosophy mitigate common risks around communication gaps and impersonal treatment in larger facilities. Families report feeling a bridge between home life and professional care, with regular opportunities to participate during holidays and celebrations and to see their loved one's day-to-day progress. Cleanliness, attentive feeding, and a culture that treats residents as beloved family members contribute to a sense of peace of mind that is hard to match in more impersonal environments.

For decision-makers weighing this community, the verdict is clear: Enchanted Care Village delivers standout warmth, consistent staffing, and a high-touch care model that shines for memory care and assisted living when a small, cohesive team matters most. It is especially strong for families who want close-knit daily oversight and a leadership presence that translates into reliable, compassionate care. Those who need a broader medical footprint, longer visiting hours, or lower costs may prefer to explore alternatives first. When the priority is trust, kindness, and a proven ability to navigate difficult transitions with dignity, this community stands out as a practical, informed choice.

This area of Albuquerque, New Mexico offers a diverse range of amenities and services that cater to the needs of seniors. There are several reputable restaurants nearby, as well as a variety of physicians and pharmacies for easy access to medical care. In terms of recreation, there are theaters, places of worship, parks, and cafes within a short distance. Additionally, there are hospitals in the vicinity for any urgent medical needs. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle down in Albuquerque.

Restaurants

• South China Restaurant (0.1 miles)
• Relish (0.9 miles)
• Basil Leaf Vietnamese Restaurant (0.9 miles)
• Uptown Sports Bar (1.4 miles)
• Five Guys Burgers & Fries (1.4 miles)
• Whataburger (1.5 miles)
• Le Bistro (1.7 miles)

Physicians

• New Mexico Pain and Spine Institute (0.3 miles)
• Presbyterian Medical Group (0.4 miles)
• Albuquerque Pediatric Associates (0.4 miles)
• Allergy & Asthma Center (0.6 miles)
• Southwest Retina (0.6 miles)
• Allergy and Asthma Care PC (0.9 miles)
• Dawn Abriel, DO - Bright Heart Health (1.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.2 miles)
• Smith's Food & Drug (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Wahlert William PA (2 miles)
• Phil's Pills (2.1 miles)

Theaters

• Regal Winrock IMAX & RPX (0.7 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.4 miles)
• Highland Baptist Church (2.5 miles)
• Faith Chapel (3.7 miles)

Parks

• Midtown Dog Park (1.4 miles)
• Workers Memorial Park (2.1 miles)
• New Mexico Veterans Memorial (2.9 miles)
• Altura Park (2.9 miles)
• Eunice Kaloch Park (3.3 miles)
• Jeannette MacPherson Rest Area (3.4 miles)

Cafes

• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.3 miles)
• The Range Cafe (2.3 miles)
• Starbucks (2.7 miles)
• Humble Coffee Company (2.8 miles)
• Michael Thomas Coffee (3.6 miles)

Hospitals

• Gibson Medical Center (3.3 miles)
• Raymond G. Murphy Va Medical Center (3.4 miles)
• Albuquerque Indian Health Center (3.8 miles)
• Unm Psychiatric Center (3.8 miles)