Uptown Rehabilitation Center

Pros

• The physical therapy team at Genesis facility is highly praised for their motivation and support, helping patients regain their mobility.
• Tiffany received commendation for her exceptional assistance in placing a family member in a private, updated room at St. Theresa's.
• Staff members at St. Theresa's exhibited patience and attentiveness to residents' needs, ensuring they felt cared for.
• One reviewer noted that their mother was treated very well during her five years at the facility, highlighting the friendly and caring nature of the staff.
• The atmosphere at St. Theresa’s was described as bright and busy with various activities available for residents.
• A visitor observed many staff members readily attending to residents, contributing to a pleasant environment within the facility.
• Overall cleanliness and modern updates of some facilities were positively highlighted by several reviewers.

Cons

• The rooms are filthy, with housekeeping not coming on a daily basis and sticky floors.
• The food is often cold, unappetizing, poorly presented, and has caused sickness in residents.
• There is a lack of hot water, preventing residents from showering or properly cleaning themselves.
• Linens are not being changed regularly, leading to unhygienic conditions.
• Staff members do not respond to calls or emails, demonstrating a lack of concern for resident needs.
• Management appears complacent and disconnected from the day-to-day issues faced by residents and staff.
• Security measures are inadequate, with random homeless individuals entering the facility unnoticed.
• Conversations among nursing staff reflect frustration and a lack of motivation to provide quality care.
• Residents experience neglect that leads to deteriorating health conditions, such as untreated infections.
• Activities for residents are virtually nonexistent despite advertised offerings.

Review

In recent evaluations of various healthcare facilities, stark contrasts emerge regarding the quality of care provided to residents. While some institutions have garnered praise for their professionalism and attentive staff, others face significant criticism over neglectful practices and a lack of adequate resources. Reports from residents' families highlight serious issues in maintenance, sanitation, food quality, and overall management that raise concerns about patient safety and well-being.

One facility received scathing reviews highlighting severe cleanliness issues. Family members reported that rooms were filthy and poorly maintained, with housekeeping failing to perform daily cleanings. Sticky floors compounded the problem as patients dealt with unsanitary conditions. A lack of hot water left some residents unable to shower or even sponge bathe—basic hygiene practices that are crucial for bedbound individuals. Even more troubling was the report of unwashed linens after incidents involving patient accidents, which indicated a gross disregard for dignity and care.

The dining experience also drew sharp critiques; families noted that meals were not only unappetizing but frequently cold when served. Inadequate portion sizes were mentioned alongside poor food presentation, suggesting an urgent need for improved culinary standards within these facilities. Complaints included instances where patients went without meals for extended periods while management appeared indifferent to such lapses in basic care services—allegedly enjoying celebrations in offices rather than addressing pressing nutritional needs.

Alongside these concerns about physical conditions and care standards was a growing anxiety about safety within certain facilities. Some reports described an alarming lack of security measures that allowed unauthorized individuals to enter freely—a situation deemed unsafe by families visiting loved ones. Instances of rude resident interactions compounded the unease felt by visitors navigating dark parking lots with minimal oversight from facility staff.

While many family members expressed frustration over staff complacency and visible disconnect among nursing professionals, there emerged isolated compliments directed towards certain caregivers who demonstrated genuine compassion and commitment toward patient welfare—particularly during weekends when staff seemed more devoted despite being overstretched due to inadequate staffing levels. The responses underscored a critical dilemma: while certified nursing assistants (CNAs) often displayed dedication amidst overwhelming challenges, higher management frequently fell short in addressing systemic issues affecting day-to-day operations.

On the other hand, contrasting narratives surfaced from reviews praising specific facilities like St. Theresa's Healthcare and Rehabilitation Center. Families highlighted exceptional experiences where well-organized personnel ensured their loved ones received top-notch rehabilitation services bolstered by modern amenities throughout. Positive remarks emphasized attentive nursing staff willing to accommodate demanding situations and remains responsive to family inquiries—a paradigm sorely missing in other establishments.

In conclusion, it is pertinent for prospective patients or their relatives considering placement into long-term care facilities to remain vigilant about potential red flags raised in these reviews—especially within Medicaid-funded establishments known for subpar conditions compared to private counterparts offering enhanced standards of care and accountability measures designed to protect vulnerable populations relying on these essential services.

Physicians

• Allergy & Asthma Center (0.1 miles)
• Presbyterian Medical Group (0.2 miles)
• Southwest Retina (0.2 miles)
• New Mexico Pain and Spine Institute (0.3 miles)
• Albuquerque Pediatric Associates (0.3 miles)
• Dawn Abriel, DO - Bright Heart Health (0.9 miles)
• Allergy and Asthma Care PC (1.1 miles)

Theaters

• Regal Winrock IMAX & RPX (0.4 miles)

Restaurants

• South China Restaurant (0.5 miles)
• Uptown Sports Bar (1 miles)
• Relish (1.1 miles)
• Le Bistro (1.2 miles)
• McDonald's (1.2 miles)
• Five Guys Burgers & Fries (1.2 miles)
• Basil Leaf Vietnamese Restaurant (1.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• Smith's Food & Drug (1.3 miles)
• Phil's Pills (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)

Parks

• Midtown Dog Park (1 miles)
• Workers Memorial Park (1.6 miles)
• Altura Park (2.4 miles)
• New Mexico Veterans Memorial (2.5 miles)
• Eunice Kaloch Park (2.8 miles)
• Hyder Park (3.4 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.8 miles)
• Highland Baptist Church (2 miles)
• Faith Chapel (3.2 miles)

Cafes

• Starbucks (2.2 miles)
• Humble Coffee Company (2.3 miles)
• Dutch Bros Coffee (2.4 miles)
• The Range Cafe (2.5 miles)
• Starbucks (2.6 miles)
• Michael Thomas Coffee (3.1 miles)

Hospitals

• Gibson Medical Center (2.9 miles)
• Raymond G. Murphy Va Medical Center (3 miles)
• Albuquerque Indian Health Center (3.3 miles)
• Unm Psychiatric Center (3.3 miles)
• University of New Mexico Hospital (3.4 miles)
• Children's Hospital of New Mexico (3.4 miles)