Uptown Rehabilitation Center in Albuquerque, NM
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7900 Constitution Avenue NE, Albuquerque, NM 87110
For more information about senior living options: (844) 490-3973
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The staff are professional, the facility is clean and well maintained, and residents receive prompt therapeutic intervention. The staff are friendly and the facility is amazing. They take great care of patients and are very accommodating to guests. The staff show attentive kindness toward patients. The night nurse was thoughtful, kind, and very smart, and answered all questions patiently. The Uptown team is friendly and genuinely cares for their patients. The people there are superb. Pleasant staff take great care of patients, and the facility is clean.
The facility is the worst place to send anyone, with roaches, a foul smell, and dirty conditions. They are severely understaffed and the staff appear unqualified, leading to neglected patients and poor care. Pain medication is routinely delayed or not given on time, leaving patients in severe pain. Staff ignore calls and fail to provide timely updates or proper care plans. Residents are left in soiled diapers, not bathed, and not helped to move when needed. Personal belongings are stolen and clothing is often missing. Food portions are missing or cold, and dietary needs or restrictions are not properly followed. Hygiene is inconsistent: rooms aren't cleaned regularly, hot water is unavailable, and linens aren't changed promptly. Safety concerns are pervasive: patients are left unattended, sometimes multiple times, and falls or injuries go unaddressed. Administration is unresponsive and complaints are not adequately addressed, making the facility seem uncaring and unsafe.Uptown Rehabilitation Center in Albuquerque is best suited for families who want an active, therapy-focused rehab path with a warm, personable staff and a clean, well-maintained environment. This community tends to work well for residents who respond to structured daily therapy and who benefit from attentive aides and therapists who can be consistently engaged with progress. It is not a hands-off, "set it and forget it" facility; success here depends on vigilant family involvement, frequent check-ins, and clear expectations around care plans and communications.
On the plus side, reviewers frequently praise the frontline team: friendly CNAs, professional nursing staff, and a therapy department that motivates patients and delivers aggressive rehabilitation. Several accounts highlight particular staff members - notably therapists and nurses - whose patience and responsiveness stand out, helping residents push through rehab milestones. The environment is described as clean and generally well-kept, with moments of genuine empathy and connection that can make a difficult recovery feel more manageable. These strengths matter because rehab thrives on consistent encouragement and timely therapeutic interventions.
However, the strongest red flags are systemic: understaffing and inconsistent medical oversight that show up as delayed medications, slow responses to calls, and gaps in daily supervision. Multiple reviews allege that pain meds are not administered on time, routine needs go unmet, and critical moments go unaddressed. The fear of under-staffing extends to weekends and night shifts, when some families report limited energy and availability from the team. When supervision falters, essential protections - wound prevention, turning for ulcers, timely hygiene, and accurate care planning - are placed in jeopardy, and the risk a family bears grows markedly.
Cleanliness and safety complaints appear with enough frequency to demand serious consideration. Several reviews describe inconsistent housekeeping, bathrooms left in less than ideal condition, and occasional odors or cleanliness lapses. Worse yet, there are troubling anecdotes about patients left in soiled garments, food served cold or poorly prepared, and even reports of belongings going missing or being damaged. While some visitors find the facility well-run and secure, others worry about HIPAA lapses and administrative gaps that compound the risk when the care team is stretched thin. The variance in experiences makes the environment feel unpredictable.
Given these mixed signals, alternatives should be considered by families with particular needs. If the priority is unwavering 24/7 medical oversight, consistently timely medications, predictable meal service, and stringent infection control, other Albuquerque options may offer greater reliability. Prospective residents who can live with an active advocacy role from family members or a dedicated ombudsman, and who value vigorous therapy in a friendly milieu, may still find Uptown a reasonable fit - provided there is clear, written assurance around care plans, daily caregiver availability, and escalation processes.
Practical decision steps are essential. Visit unannounced and observe how quickly staff respond to call bells, how cleaners maintain rooms, and whether therapists stay on schedule. Request a candid briefing with the Director of Nursing or the Administrator to review current nurse-to-patient ratios, the care-planning process, and how medication administration is tracked. Ask for a specific, written rehab plan with milestones, and request a point of contact for daily updates. Ensure there is an assigned case manager or social worker who will coordinate with family and physicians. Uptown can be a solid rehab home for the right family, but the weight of inconsistent staffing and management underscored in the reviews means those with low tolerance for risk should actively explore alternatives before committing.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Uptown Rehabilitation Center in Albuquerque, NM is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The center provides a comfortable and homelike environment with amenities such as cable or satellite TV, dining room, kitchenette, and Wi-Fi/high-speed internet. Housekeeping services are also provided to ensure a clean and tidy living space.
In terms of care services, the Uptown Rehabilitation Center offers 24-hour supervision and assistance with activities of daily living. This includes help with bathing, dressing, and transfers. The center also coordinates with health care providers to ensure that residents receive the necessary medical attention.
The center takes into consideration any special dietary restrictions and offers diabetes diets as well as meal preparation and service. Medication management is also provided to ensure that residents take their medications properly. A mental wellness program is in place to support the emotional well-being of residents.
Transportation arrangement for medical appointments is available, ensuring that residents can easily access healthcare facilities when needed. In addition, there are several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for residents to explore and enjoy.
Overall, the Uptown Rehabilitation Center provides a supportive and engaging environment where seniors can receive the care they need while enjoying various amenities and nearby attractions.
Uptown Rehabilitation Center is located at 7900 Constitution Avenue NE, Albuquerque, NM 87110 in Bernalillo County, New Mexico
Uptown Rehabilitation Center on seniors.fyi includes 9 photos including images showing interior, exercise equipment, gym, exercise room, waiting area, building, windows, entrance, and more.
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Interior
Decor
Building
Architecture
Windows
Garden
Lobby
Exercise Equipment
Gym
