Heritage Home Health Care in Albuquerque, NM

Pros

• Adriana Abeita and the Pink Team have been wonderful to work with.
• The nurses and physical therapists helped the patient's mother make a full recovery after a terrible accident.
• Heritage Home Healthcare and Hospice is fantastic, with a high level of care and commitment to the community.
• Heritage staff are very professional and tailor care to each person.
• The chaplain describes Heritage as the best and most caring place they have ever worked.
• The hospice team is described as the most compassionate, competent and caring group of people.
• Heritage staff care about every client like family.

Cons

• They described the customer service as horrible.
• They reported the office as unresponsive, with no one answering phones or returning calls.
• They stated they would not recommend the service and have stopped using it.
• They reported a caregiver who stole over $5,000 in items and used the client's debit card.
• They reported another caregiver who was abusive and damaged property, including throwing out frozen meat.
• They noted caregivers often arrived without notification and described a rude supervisor.
• They described the company as unprofessional and criticized the pay system as poor.
• They claimed the company neglects and endangers clients, sometimes abandoning them and lacking accountability.

Review

Heritage Home Health Care in Albuquerque is best suited for families that need in-home hospice, nursing support, and rehabilitation services delivered by a dedicated care team that can develop a real working relationship over time. When a care plan centers on ongoing therapy, medications management, and end-of-life or palliative support, the strongest value comes from caregivers and therapists who show up consistently and understand the patient's routines. The agency can deliver capable clinical care, but success hinges on almost flawless coordination and dependable administrative follow-through, which is where many reviews reveal serious gaps.

Those who should strongly consider alternatives are families that prioritize reliable communication, predictable scheduling, and transparent billing. The feedback catalog includes repeated phone and office no-returns, last-minute care changes, and occasional accusations of unsafe or unprofessional conduct. For households with complex schedules, tight funding constraints, or vulnerable relatives who cannot tolerate communication breakdowns, the risk of gaps in care or mismanaged hours makes alternative providers a prudent starting point. In short, reliability in the office and in the field matters as much as clinical skill here.

On the upside, several clinicians and caregivers receive high marks for attentiveness and compassion, particularly within hospice and therapy roles. Positive experiences highlight skilled nurses, physical therapists, and aides who notice subtle changes, advocate for the patient, and maintain a respectful, patient-centered approach. When the team aligns around a stable set of caregivers - Adriana Abeita and the Pink Team are singled out in multiple narratives - the care experience can be deeply reassuring. Where that continuity exists, families report meaningful, practical benefits in daily living and mobility.

The flip side is undeniable: administration and accountability do not consistently keep pace with clinical capability. Reviewers describe erratic scheduling, unreturned calls, and personnel changes without clear communication or rationale. Instances of payroll friction, unclear hours, and shifting care coordinators contribute to a sense of instability that undermines trust just when a vulnerable person needs steadiness. In some accounts, families felt unsafe or dismissed, with concerns about supervision and follow-through evaluated far more harshly than the clinical skills demonstrated by frontline staff.

Given these dynamics, the key question becomes whether the pros can be protected from the cons. For clients who can lock in a small, trustworthy core of caregivers and demand clear, written expectations for every shift, the clinical strengths - hospice quality, timely therapy, and compassionate direct care - can offset some organizational shortcomings. But for households without the bandwidth to supervise and pressure-test coordination, the likelihood of frustrating gaps grows, and the perceived risk can eclipse the potential comfort of skilled hands at the bedside.

Practical steps can maximize safety and satisfaction if choosing Heritage, or any similar agency, remains under consideration. Insist on a single primary care coordinator with a named backup, and request a formal care plan with explicit hours, escalation paths, and contact times. Require written policies on scheduling changes, emergency coverage, and incident reporting, plus confirmation of licensure, background checks, and ongoing training. Establish a short trial period with measurable benchmarks - response times, attendance consistency, and weekly updates before authorizing longer-term arrangements. Finally, prepare a backup plan by identifying alternative providers in advance and maintaining updated contact information for rapid transitions if needed.

In the end, Heritage Home Health Care offers solid clinical capabilities and compassionate, experienced caregivers that can make a big difference for families with steady, well-managed coordination. However, the consistently reported administrative weaknesses, communication failures, and safety concerns tip the balance toward caution. If reliability and accountability are non-negotiable priorities, it is wise to explore other options first. For families willing to invest effort into ensuring a stable care core and a rigorous service agreement, Heritage can still meet meaningful needs - but only with vigilant oversight and clear guardrails.

Theaters

• Regal Winrock IMAX & RPX (0.4 miles)

Parks

• Midtown Dog Park (0.5 miles)
• Workers Memorial Park (1 miles)
• Altura Park (1.9 miles)
• New Mexico Veterans Memorial (2.4 miles)
• Eunice Kaloch Park (2.4 miles)
• Hyder Park (2.9 miles)

Physicians

• Dawn Abriel, DO - Bright Heart Health (0.5 miles)
• Allergy & Asthma Center (0.6 miles)
• Southwest Retina (0.6 miles)
• Presbyterian Medical Group (0.8 miles)
• New Mexico Pain and Spine Institute (0.8 miles)
• San Pedro Family Practice (0.9 miles)
• Albuquerque Pediatric Associates (0.9 miles)

Restaurants

• Le Bistro (0.6 miles)
• McDonald's (0.7 miles)
• Uptown Sports Bar (0.8 miles)
• South China Restaurant (1 miles)
• Sara Tori Di Tully Italian Pastry Shop (1.1 miles)
• Five Guys Burgers & Fries (1.1 miles)
• McDonald's (1.2 miles)

Pharmacies

• Smith's Food & Drug (0.7 miles)
• Phil's Pills (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• Walmart Pharmacy (1.6 miles)
• Smith's Food & Drug (2 miles)

Places of Worship

• Highland Baptist Church (1.5 miles)
• Sangre De Cristo Catholic Church (2.1 miles)
• Faith Chapel (2.7 miles)

Cafes

• Starbucks (1.6 miles)
• Humble Coffee Company (1.7 miles)
• Michael Thomas Coffee (2.5 miles)
• The Range Cafe (2.7 miles)
• Dutch Bros Coffee (3 miles)
• Satellite Coffee (3.1 miles)
• Olympia Cafe (3.1 miles)

Hospitals

• Gibson Medical Center (2.6 miles)
• Albuquerque Indian Health Center (2.7 miles)
• Raymond G. Murphy Va Medical Center (2.7 miles)
• Unm Psychiatric Center (2.7 miles)
• University of New Mexico Hospital (2.8 miles)
• Children's Hospital of New Mexico (2.8 miles)
• Carrie Tingley Childrens Hospital (3.3 miles)