Albuquerque Manor in Albuquerque, NM

Pros

• The administrative staff were pleasant and knowledgeable.
• The wound care nurse and NP were very good.
• The stepfather's care was amazing; the staff were kind and the care quality was excellent.
• The staff were caring, attentive, and communicated with the family.
• The facility was clean and well-maintained, with no urine odor.
• The physical therapists were knowledgeable and clearly communicated the plan and progress to the family.
• Princeton Place has been described as amazing, helpful, understanding, and welcoming.
• The food was really good and therapy was good.
• All of the staff were friendly and knowledgeable, and residents were treated well in the last days of life.

Cons

• The building is old and hasn't been maintained well.
• The carpets are filthy and the facility smells dirty.
• Despite some friendly staff, the facility is poorly staffed overall.
• The bathroom lacked a toilet seat riser.
• The bed was old and broke with a relative in it, and it wasn't replaced for over six hours.
• The TV wasn't working for more than 18 hours after admission.
• The air conditioning was not functioning well and there were no options for fans or other ventilation.
• Breakfast trays were forgotten and never delivered until lunchtime.
• The nutrition provided was inadequate for wound healing.
• There is a pervasive lack of communication; no one seems to know what is going on and calls go unanswered.

Review

Albuquerque Manor is best suited for families with a strict budget whose primary requirement is a place to keep a loved one safe while they can supervise care and push for timely fixes. The facility's appearance and upkeep tell a different story: the building feel is aging, with carpets that show heavy wear and a pervasive odor that signals maintenance and hygiene gaps. Staffing appears inconsistent, and while some administrative personnel are pleasant and knowledgeable, they are clearly hampered by limited resources and staffing gaps. Practical daily issues - the broken bed that wasn't replaced for hours, the TV outage lasting well over a day, and air conditioning that fails to deliver reliable comfort - signal a pattern where basic reliability falls short. In short, this is a setting where oversight and advocate involvement are non-negotiable for any resident, and where outcomes hinge on a family's willingness to intervene.

Those weighing Albuquerque Manor against alternatives should prioritize facilities with stronger, more predictable staffing, transparent communication, and consistent routines. If cleanliness, responsive service, and dependable daily care are non-negotiable, look elsewhere. The reviews consistently describe rooms and hallways that feel dated and sometimes dirty, with reports of missed meals and insufficient attention to basic needs. For families seeking a smoother caregiving experience - especially for residents with wounds, complex medical needs, or mobility challenges - comparing with facilities that emphasize rigorous housekeeping, reliable call systems, and proactive nursing care is essential. In short, alternatives with proven staffing models and cleaner environments should be at the top of the shortlist.

On the positive side, Albuquerque Manor does feature some competent clinical staff on occasion. The wound care nurse and the NP are described as capable, and there are mentions of one particularly effective nurse who managed patient care well before transitions. Administrative interactions can be courteous, and some staff members demonstrate knowledge and a willingness to help. These glimmers of competency matter, but they are not enough to neutralize the larger pattern of operational gaps. The core issue remains the facility's physical condition and the variability of day-to-day care, which undermine trust even when particular individuals perform well. In a care setting, consistency and reliability are the core currency, and those metrics are what tip the balance away from this community for most families.

The most practical tour and due-diligence playbook should focus on verifiable reliability. During visits, assess whether maintenance requests are acknowledged promptly and followed through, and probe the staff's ability to respond to urgent needs (call lights, assistance with mobility, timely meal service). Inspect rooms for cleanliness, ensure essential equipment such as bed rails, call systems, and televisions are functioning, and test climate control to gauge whether comfort can be maintained in extreme weather. Request to see recent incident or service logs and ask directly about staffing ratios on the shifts that would care for a resident with similar needs. Finally, sample meals and speak with dining staff about nutrition and portion size to determine whether dietary quality aligns with wound-care and medical requirements.

Given the patterns seen in reviews, Albuquerque Manor should not be the default choice for families prioritizing safety, cleanliness, and dependable care. The risk profile - filthy environments, delayed meals, unreliable communication, and equipment or climate malfunctions - poses a real threat to daily well-being and medical stability. While some staff members may deliver compassionate, skilled care, the overarching environment and recurring operational gaps limit the facility's ability to protect residents consistently. Families who can secure external oversight, demand strict service level agreements, and schedule frequent, unscheduled visits may mitigate some risk, but that approach demands substantial time and commitment.

For families evaluating options in the Albuquerque area, it is prudent to consider facilities with demonstrably cleaner environments, proactive maintenance, and staffing models that support consistent, around-the-clock care. Alternatives with stronger reputations for communication and responsiveness, even if they come at a slightly higher price or different service model, typically deliver more predictable outcomes. If Albuquerque Manor is still under consideration, approach it as a temporary or transitional placement only, with a clear plan for ongoing oversight, explicit expectations codified in the contract, and scheduled check-ins to ensure standards are maintained. In the current landscape, reliability and environmental quality must lead the decision, and this community struggles to meet those fundamentals consistently.

This part of Albuquerque, New Mexico, offers a variety of amenities that may be appealing for senior living. With multiple physicians and medical facilities in close proximity, including primary care practices, specialty clinics, and hospitals, residents have access to quality healthcare services. Additionally, there are several pharmacies nearby for convenience in obtaining medications. For recreational activities, there are parks such as Midtown Dog Park and Veterans Memorial Park within a short distance. Restaurants like Le Bistro and Giovanni's Pizzeria offer dining options in the area, while cafes like Starbucks provide comfortable spaces for socializing. Places of worship such as Highland Baptist Church cater to spiritual needs in the community. Overall, this neighborhood provides a range of services and resources that could support a comfortable and convenient lifestyle for seniors.

Physicians

• San Pedro Family Practice (0.6 miles)
• Southwest Retina (0.7 miles)
• Allergy & Asthma Center (0.8 miles)
• Presbyterian Medical Group (1 miles)
• Albuquerque Pediatric Associates (1 miles)
• New Mexico Pain and Spine Institute (1.1 miles)
• Dawn Abriel, DO - Bright Heart Health (1.1 miles)

Restaurants

• McDonald's (0.6 miles)
• Le Bistro (0.7 miles)
• Sara Tori Di Tully Italian Pastry Shop (1.2 miles)
• South China Restaurant (1.3 miles)
• Uptown Sports Bar (1.4 miles)
• Giovanni's Pizzeria (1.5 miles)
• Five Guys Burgers & Fries (1.7 miles)

Pharmacies

• Smith's Food & Drug (0.7 miles)
• Phil's Pills (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• Lovelace Health System (2 miles)
• Walmart Pharmacy (2 miles)

Theaters

• Regal Winrock IMAX & RPX (1 miles)

Places of Worship

• Highland Baptist Church (1.1 miles)
• Sangre De Cristo Catholic Church (2.6 miles)
• Faith Chapel (2.9 miles)

Parks

• Midtown Dog Park (1.1 miles)
• Workers Memorial Park (1.3 miles)
• New Mexico Veterans Memorial (1.8 miles)
• Eunice Kaloch Park (1.9 miles)
• Altura Park (2.1 miles)
• Hyder Park (2.6 miles)

Cafes

• Starbucks (1.6 miles)
• Humble Coffee Company (1.7 miles)
• Michael Thomas Coffee (2.4 miles)
• Dutch Bros Coffee (3 miles)
• Satellite Coffee (3 miles)
• Starbucks (3 miles)
• Olympia Cafe (3 miles)

Hospitals

• Gibson Medical Center (2 miles)
• Raymond G. Murphy Va Medical Center (2.1 miles)
• Albuquerque Indian Health Center (2.7 miles)
• Unm Psychiatric Center (2.8 miles)
• University of New Mexico Hospital (2.8 miles)
• Children's Hospital of New Mexico (2.8 miles)
• Carrie Tingley Childrens Hospital (3.4 miles)