MiCasa Home Health Care LLC

Pros

• The staff at Mi Casa Home Health Care have been very attentive and responsive to questions, demonstrating flexibility in tailoring services to fit individual needs.
• The caregivers sent by the agency were prompt, reliable, and able to carry on engaging conversations, making for a pleasant experience.
• The co-owner, Raquel, impressed clients with her attitude and knowledge, which played a significant role in their decision to choose this agency.
• One caregiver was particularly noted for being professional, efficient, and pleasant while treating clients with respect and dignity.
• Overall experiences with Mi Casa Home Health Care have been positive, leading clients to consider using their services again in the future.

Cons

• The caregivers sent by the agency were not as impressive as the co-owner, leaving a less-than-satisfactory feeling about their overall quality.
• Billing issues raised concerns about the agency's financial management, creating unease regarding the attitude of staff members and headquarters.
• The agency had a delay in sending out bills for authorized payments, which contributed to confusion and frustration for clients.
• The turnover of caregivers was noted when the first two ladies quit, leading to inconsistency in service.
• There was an underlying worry that lackluster billing practices might reflect a broader issue within the organization’s operations and employee satisfaction.

Review

In the search for dependable home care services, Mi Casa Home Health Care emerges as a significant contender, garnering mixed but generally positive feedback from clients. The agency is remembered fondly by past clients, particularly due to the professionalism and warmth exhibited during initial consultations. One notable aspect of the experience was the co-owner's visit—Raquel—who left an impressive mark with her knowledge and approachable demeanor. Many feel that her attitude played a pivotal role in their decision to choose this particular agency over others.

However, the sentiments regarding caregiver experiences are more varied. While there were positive interactions with some caregivers, others did not consistently meet expectations. Clients expressed that although they appreciated Raquel’s involvement in establishing their services, subsequent caregivers sometimes fell short of the same level of excellence and attentiveness expected based on initial impressions. Despite these inconsistencies, one client found success with a recent caregiver who demonstrated reliability and competence, suggesting a potential improvement in staff quality over time.

The flexibility offered by Mi Casa Home Health Care is another highlighted strength. Many clients noted that the agency is willing to tailor its services to meet individual needs, ensuring that care plans align closely with the requirements of their loved ones. This adaptability is particularly beneficial in home health situations where circumstances can rapidly change or require specialized attention. The staff’s receptiveness to feedback also contributes positively to client relationships.

On the other side of service provision, billing practices have raised concerns among some clients. Delays in processing payments and confusion surrounding invoices created discomfort regarding financial transparency—issues which could potentially overshadow positive caregiving experiences. Clients reported instances where bills had not been processed in alignment with authorized payments or where months-old invoices resurfaced unexpectedly. Such discrepancies can breed mistrust and may detract from an otherwise favorable impression of care services provided.

Despite these financial woes, direct experiences with caregivers tended to be reassuring for many clients. Positive anecdotes frequently emphasize promptness and adherence to scheduled hours; caregivers seem committed to maintaining professionalism throughout service delivery as noted by those who utilized them for specific tasks or short-term assistance while away from home. One testimonial underscored how a caregiver treated a client respectfully without being overly attentive—a significant factor that made the experience pleasant overall.

In conclusion, Mi Casa Home Health Care represents a blend of quality service and areas ripe for enhancement regarding administrative processes like billing efficiency. Although some clients experienced inconsistency among caregivers at various times during their engagement, they often underscored satisfaction stemmed chiefly from individualized care plans adapted to unique needs while appreciating Raquel's influential role in advocating for clients' best interests upfront. The agglomerated feedback suggests vigilance when considering this agency; while it promises genuine care characterized by close communication between caregivers and clients, ensuring aligned expectations regarding billing practices is equally crucial for long-term satisfaction.

This area of Albuquerque, New Mexico, offers a convenient and easily accessible location for senior living. With multiple pharmacies within a short distance, accessing medication and healthcare services is convenient. There are various dining options nearby, ranging from Chinese and Vietnamese cuisine to American fast food and upscale dining. Additionally, there are several physicians' offices in close proximity, making it easy to access medical care. Places of worship are also nearby for spiritual needs. The area boasts recreational opportunities with parks and a dog park within a few miles. For entertainment, there is a movie theater nearby as well as cafes for socializing. With hospitals located within a reasonable distance, seniors can rest assured that emergency medical care is not far away.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.7 miles)
• Wahlert William PA (1.5 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Smith's Food & Drug (2.3 miles)

Restaurants

• South China Restaurant (0.6 miles)
• Basil Leaf Vietnamese Restaurant (0.8 miles)
• Relish (0.9 miles)
• Whataburger (1 miles)
• Five Guys Burgers & Fries (1.6 miles)
• Uptown Sports Bar (1.7 miles)
• McDonald's (2.1 miles)

Physicians

• New Mexico Pain and Spine Institute (0.9 miles)
• Allergy and Asthma Care PC (0.9 miles)
• Presbyterian Medical Group (0.9 miles)
• Albuquerque Pediatric Associates (0.9 miles)
• Allergy & Asthma Center (1.1 miles)
• Southwest Retina (1.2 miles)
• Dawn Abriel, DO - Bright Heart Health (1.7 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1 miles)
• Highland Baptist Church (3 miles)
• Faith Chapel (4.1 miles)

Theaters

• Regal Winrock IMAX & RPX (1.2 miles)

Cafes

• Dutch Bros Coffee (1.7 miles)
• The Range Cafe (2 miles)
• Starbucks (2.2 miles)
• Starbucks (3.2 miles)
• Humble Coffee Company (3.3 miles)
• Michael Thomas Coffee (4.2 miles)

Parks

• Midtown Dog Park (1.8 miles)
• Workers Memorial Park (2.5 miles)
• Jeannette MacPherson Rest Area (3 miles)
• Altura Park (3.3 miles)
• New Mexico Veterans Memorial (3.4 miles)
• Eunice Kaloch Park (3.8 miles)

Hospitals

• Gibson Medical Center (3.8 miles)
• Raymond G. Murphy Va Medical Center (4 miles)