Manzano Del Sol Good Samaritan in Albuquerque, NM

Pros

• The staff are caring and attentive, with many residents praising individual caregivers for going above and beyond.
• The facility is warm, welcoming, and feels like a home away from home.
• The apartments are comfortable, well-maintained, and offer pleasant views.
• The dining options are flexible and include a varied menu and meal-plan choices.
• The campus provides a rich calendar of activities, wellness programs, and reliable transportation.
• The gardens and grounds are beautiful, featuring a courtyard, koi ponds, and tortoises.
• The nursing, PT/OT, and social services teams are professional, knowledgeable, and coordinate seamlessly to put residents first.
• Families feel reassured by the staff's communication and the overall sense of safety and care.

Cons

• They don't care about their patients, forget about medications, and serve terrible food.
• The weekend staff neglected the patient, did not administer medications, and failed to care for surgical wounds.
• The facility was dirty, and at times the oxygen was not connected when needed.
• Personal belongings went missing and staff did not resolve the issue.
• Response time to calls for assistance was horrendous, leaving residents sitting in wheelchairs.
• The facility is not recommended by reviewers due to neglect, mismanagement, and safety concerns.
• Elevators were out of service for extended periods, creating accessibility and safety problems.
• There have been lawsuits and official complaints; communication with staff was often poor.

Review

Manzano del Sol Good Samaritan is best suited for independent seniors who want a warm, socially active village with ready access to rehabilitation and on-site health services when needed. The campus is described as welcoming, with a landscaped courtyard, koi ponds, tortoises, an indoor pool, a walking track, and a wide array of clubs and day trips. Residents repeatedly praise long-tenured staff, friendly neighbors, and a strong sense of family. For those planning to stay mainly independent but who want optional access to skilled care, the model offers flexible meal arrangements, full kitchens in many apartments, and transportation to appointments. The combination of home-like living spaces and a lively, well-supported social fabric makes it a compelling long-term home for many.

However, potential residents should consider alternatives if reliability and safety top priorities. There are frequent complaints about missed meals, forgotten medications, unreturned calls, and lost belongings, with some families reporting neglectful night staff, delayed responses, and disorganization at leadership levels. A subset of reviews notes odors, disrepair, and miscommunications about care plans. For seniors requiring consistent, 24/7 skilled nursing with airtight processes, more predictable oversight may be found elsewhere. In short, MdS can be wonderful for many, but those with high or very complex care needs should compare options carefully before committing.

Pros include a genuine, long-tenured staff culture, compassionate nursing and rehab teams, and a deep wellness program. Therapists visit daily, rehab outcomes are repeatedly praised, and discharge planning is described as smooth by several families. Independent living apartments are generous, with full kitchens, appealing views, and convenient proximity to shopping. Transportation is built into the rent, and the dining program offers selectable meals or the option to skip meals without penalty, reducing food-cost anxiety. Green spaces, a robust activity calendar, and family-friendly events create a supportive community that often offsets the occasional lapses noted by reviewers.

The skilled nursing and rehab experience is a hinge point for many residents. When functioning well, the unit delivers strong physical therapy, skilled nursing, and a coordinated care team that drives mobility and recovery. Numerous residents credit therapists by name for helping regain independence and note that staff generally keep residents comfortable and safe. Yet other reviews describe gaps - night staff neglect, missed oxygen needs, delayed medication administration, and unanswered requests. The best outcomes tend to occur where staff collaboration is evident and when administrators and social workers maintain open lines of communication with families.

From a practical standpoint, MdS offers a well-integrated campus with independent living, access to on-site health care, and a clear path as needs evolve toward skilled care. The option to forgo meals from the rent is a financial plus, and many residents praise the apartment sizes, kitchen access, and views of the Sandia Mountains. The grounds, indoor pool, and fitness facilities add measurable value. Some families note that pricing can be steep, and that costs should be clearly itemized to prevent surprises, especially around additional services or care. Those evaluating MdS should weigh the quality of life benefits against the cost and ensure expectations match the billing reality.

In sum, Manzano del Sol Good Samaritan is a strong choice for families seeking a resident-centered village with robust rehab capabilities, abundant activities, and a true sense of community. It rewards those who engage with staff and participate in the culture, but it requires vigilance from families for care consistency and safety issues noted by some. Prospective residents should actively assess day-to-day operations: question night-shift responsiveness, medication management, and the status of elevators and security; visit multiple times; talk to current residents and families; and verify a seamless path between independent living and skilled nursing. When aligned with a need for a warm, activity-rich setting and capable therapy, MdS stands out as a compelling option; when risk tolerance is low for operational gaps, it warrants careful comparison with viable alternatives.

Pharmacies

• Phil's Pills (0.2 miles)
• Smith's Food & Drug (0.5 miles)
• Walgreens (0.5 miles)
• Walgreens (1 miles)
• Smith's Food & Drug (1.1 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (1.5 miles)

Restaurants

• Sara Tori Di Tully Italian Pastry Shop (0.5 miles)
• McDonald's (0.6 miles)
• Le Bistro (0.6 miles)
• Taco Bell (1.5 miles)
• Giovanni's Pizzeria (1.5 miles)
• Uptown Sports Bar (1.6 miles)
• Magokoro (1.6 miles)

Cafes

• Starbucks (0.5 miles)
• Humble Coffee Company (0.6 miles)
• Michael Thomas Coffee (1.3 miles)
• Satellite Coffee (1.9 miles)
• Olympia Cafe (1.9 miles)

Physicians

• San Pedro Family Practice (0.6 miles)
• Midtown Family Medicine (1.4 miles)
• Dawn Abriel, DO - Bright Heart Health (1.4 miles)
• Deana Dr - Dr Deana Mercer Mercer MD (1.7 miles)
• University of New Mexico Health Sciences Center (1.7 miles)
• Allergy & Asthma Center (1.7 miles)
• Southwest Retina (1.8 miles)

Parks

• Workers Memorial Park (0.7 miles)
• Altura Park (1.2 miles)
• Midtown Dog Park (1.2 miles)
• Eunice Kaloch Park (1.6 miles)
• Hyder Park (1.7 miles)
• New Mexico Veterans Memorial (2.2 miles)
• Roosevelt Park (2.6 miles)

Places of Worship

• Highland Baptist Church (0.8 miles)
• Faith Chapel (1.9 miles)
• Saint George Greek Orthodox Church (3 miles)

Hospitals

• Albuquerque Indian Health Center (1.6 miles)
• Unm Psychiatric Center (1.6 miles)
• University of New Mexico Hospital (1.7 miles)
• Children's Hospital of New Mexico (1.7 miles)
• Gibson Medical Center (2 miles)
• Raymond G. Murphy Va Medical Center (2.1 miles)
• Carrie Tingley Childrens Hospital (2.3 miles)

Theaters

• Regal Winrock IMAX & RPX (1.7 miles)

Transportation

• United Airlines Ticket Counter (3 miles)
• TSA Checkpoint - Albuquerque International Sunport (3.1 miles)
• Security Checkpoint (3.1 miles)