Care Med Residential Svc

Pros

• Dr. Sloan and Lisa lead an amazing, caring, and extremely competent PRP team in Albuquerque.
• The staff is like family to patients, providing support and comfort every step of the way.
• Manzano Medical Group is described as the best medical team ever and offers comprehensive care in one well-located facility.
• The entire staff is friendly, positive, and compassionate, showing empathy for patients' conditions and well-being.
• The clinic is the only Regenexx/PRP clinic run by a medical doctor in northern New Mexico and offers advanced imaging equipment for spine injections.
• Attentive care is provided by Dr. Sloan and his staff.
• Out-of-town patients appreciate the clinic's convenient location near hotels and B&Bs.
• Patients report meaningful pain relief and regained ability to perform daily tasks after regenerative procedures.

Cons

• The staff were described as incompetent, with numerous scheduling attempts and no return calls, causing the patient to give up after six weeks.
• The receptionist allegedly hung up on the caller when pressed for a callback.
• One reviewer accused Dr. Sloan of being profit-driven and using Workman's Comp, calling him crooked.
• Alyssa was criticized for terrible customer service and for arguing with a caller instead of relaying a message.
• The check-in experience was labeled terrible, with Corrine lacking people skills and appearing annoyed.
• There were reports of long waits and a disorganized office, with patients waiting 1?4 hours.
• A patient claimed Regenexx stem cell therapy left them worse off and the $5,500 cost was wasted.

Review

Across these reviews, the regenerative medicine landscape in Albuquerque is painted with both radiant success stories and sharp warnings. Patients consistently highlight the presence of skilled doctors and a genuine, caring attitude from many staff members, while also pointing to real frustrations with scheduling, communication, and some interpersonal dynamics at the front desk. The overarching theme is that the medical care itself can be transformative, but the administrative experience can vary widely from one visit to the next.

On one end of the spectrum, there are glowing tributes to Dr. Sloan and Lisa leading a highly capable PRP and stem cell team. Reviewers describe this as the only clinic in northern New Mexico run by an actual medical doctor with the sophistication needed for injections around the spine. They emphasize that the staff feels like family from the moment you walk in, with warmth at every step - from the reception through the blood draw to the PRP injection. For many, the outcomes are life-changing or at least dramatically improving. One patient notes that their knee "feels amazing since the treatment," and another calls the team "amazing, caring and extremely competent." The sentiment extends to the broader care environment, where people feel supported and reassured by doctors who listen, explain, and follow through. Lisa, in particular, is repeatedly recognized for her empathy, along with other team members who are praised for their professionalism, thoroughness, and genuine concern for patients' overall well-being.

Another set of reviews centers on Manzano Medical Group, where patients describe a "Best medical team ever" experience. They emphasize a comprehensive, integrated approach to complex degenerative and inflammatory spinal diseases, with a team of doctors, residents, nurses, and physician assistants who work in concert. The consistency of empathy and courtesy is repeatedly cited as a standout trait, with patients expressing trust and a sense of security in having a full team managing multiple aspects of their care in one convenient location. There are specific moments of praise for regenerative procedures - PRP therapy for a hip injury, for example - along with accounts of significant pain relief and regained function that allowed people to resume activities they had thought were out of reach. Even when there is initial disappointment after a procedure, positive staff encouragement and clear communication are acknowledged as meaningful factors in eventual positive outcomes.

Interwoven with these strong endorsements are candid cautions. A handful of reviews raise serious concerns about how scheduling and administrative tasks are handled. One reviewer accuses Dr. Sloan of an arrangement with workers' compensation designed to keep patients at work, alleging that the doctor's primary aim is financial rather than patient welfare, and describing him in very harsh terms. This is framed by the reviewer as a systemic issue rather than a personal grievance, and it stands in stark contrast to the many accounts of ethical, patient-centered care. There are also direct criticisms of staff interactions, such as a claim that Alyssa, a staff liaison or representative, exhibited problematic customer-service behavior when relaying messages between care providers, arguing rather than listening. In another instance, a patient recounts a frustrating visit where check-in staff, exemplified by Corrine, appeared unfriendly or lacking in welcoming communication, suggesting that the front-desk experience could detract from the overall care narrative if left unaddressed.

Waiting times are another recurring thread. One reviewer describes a morning appointment starting late, a long delay before being seen, and a lack of transparency about how long the wait would be, culminating in a decision to reschedule months out. Other accounts echo the sentiment that the check-in and wait experience can be disconnected from the quality of care being delivered once you are finally in front of a clinician. A patient from Asia describes arriving for care and finding the staff and doctors attentive and compassionate, even noting that the clinic environment felt comfortable and almost spa-like, but the timing realities still surface in several other reviews, reminding prospective patients to plan for possible delays.

There are also mixed experiences regarding specific procedures and outcomes. Some patients report dramatic improvement after PRP and stem cell therapies, sometimes after an initial period of doubt or disappointment. Comments celebrate the ability to perform everyday tasks again - tying a zipper, gripping objects, and even playing sports - after regenerative treatments. Others recount less favorable results, including a review that indicates a Regenexx stem cell surgery on a hip did not produce the promised relief four months after the procedure and left the patient feeling as if money had been wasted. These divergent experiences underscore the variability that can accompany regenerative medicine, where outcomes depend on individual medical history, the specifics of the injury, and the nuances of the treatment plan.

Despite the ups and downs, many reviewers express gratitude for the care teams' dedication. The praise extends beyond the doctors to the broader clinic culture: staff members who are described as supportive, empathetic, and genuinely invested in patients' success; a clinic environment described as welcoming and nurturing; and clinical decisions that patients felt were thoughtful, thorough, and oriented toward long-term well-being. The presence of advanced imaging capabilities and the ability to deliver targeted injections around the spine are repeatedly highlighted as important advantages that set these clinics apart from others in the region. In sum, the narratives converge on a core message: when the medical care is accessible, compassionate, and expertly executed, patients experience meaningful relief and renewed hope. When administrative friction intrudes, however, even well-intentioned patients can become frustrated and question the overall experience.

For prospective patients navigating these clinics, the takeaway is nuanced. The medical teams themselves - Dr. Sloan, Lisa, and the broader staff at Manzano Medical Group - are celebrated for their clinical acumen, their empathy, and the tangible improvements patients report after regenerative treatments. At the same time, the administrative side - appointment scheduling, check-in interactions, and communication between patients and providers - receives mixed reviews that can significantly color the overall experience. If you're considering care in this Albuquerque area, you may find a remarkable, life-enhancing medical journey once you are in the treatment chair, but it may require patience with scheduling, proactive follow-up, and a willingness to navigate the administrative process as it currently stands.

The neighborhood in Albuquerque, New Mexico, where these amenities are located offers a variety of conveniences for seniors looking for a comfortable and accessible living environment. With multiple pharmacies within close proximity, obtaining necessary medications is convenient. There are also several restaurants and cafes nearby for dining options and socializing. The presence of parks provides opportunities for outdoor activities and relaxation. Additionally, medical care facilities including physicians' offices, hospitals, and places of worship are readily available in the area. The Regal Winrock IMAX & RPX theater offers entertainment options for those who enjoy movies. Overall, this neighborhood has much to offer in terms of amenities and services for seniors considering senior living in Albuquerque.

Pharmacies

• Phil's Pills (0.3 miles)
• Smith's Food & Drug (0.5 miles)
• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• Smith's Food & Drug (1 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.5 miles)

Restaurants

• Sara Tori Di Tully Italian Pastry Shop (0.3 miles)
• McDonald's (0.6 miles)
• Le Bistro (0.6 miles)
• Uptown Sports Bar (1.4 miles)
• Taco Bell (1.5 miles)
• Magokoro (1.5 miles)
• McDonald's (1.5 miles)

Cafes

• Starbucks (0.4 miles)
• Humble Coffee Company (0.5 miles)
• Michael Thomas Coffee (1.4 miles)
• Satellite Coffee (1.9 miles)
• Olympia Cafe (1.9 miles)

Parks

• Workers Memorial Park (0.6 miles)
• Altura Park (1 miles)
• Midtown Dog Park (1.1 miles)
• Eunice Kaloch Park (1.7 miles)
• Hyder Park (1.7 miles)
• New Mexico Veterans Memorial (2.4 miles)
• Roosevelt Park (2.6 miles)

Physicians

• San Pedro Family Practice (0.7 miles)
• Midtown Family Medicine (1.2 miles)
• Dawn Abriel, DO - Bright Heart Health (1.3 miles)
• Deana Dr - Dr Deana Mercer Mercer MD (1.6 miles)
• University of New Mexico Health Sciences Center (1.6 miles)
• Allergy & Asthma Center (1.7 miles)
• Southwest Retina (1.8 miles)

Places of Worship

• Highland Baptist Church (1 miles)
• Faith Chapel (1.8 miles)
• Saint George Greek Orthodox Church (3 miles)

Hospitals

• Albuquerque Indian Health Center (1.5 miles)
• Unm Psychiatric Center (1.6 miles)
• University of New Mexico Hospital (1.6 miles)
• Children's Hospital of New Mexico (1.7 miles)
• Gibson Medical Center (2.2 miles)
• Carrie Tingley Childrens Hospital (2.2 miles)
• Raymond G. Murphy Va Medical Center (2.3 miles)

Theaters

• Regal Winrock IMAX & RPX (1.6 miles)