Care Med Residential Svc in Albuquerque, NM

Pros

• Dr. Sloan and Lisa lead an amazing, caring, and extremely competent PRP team in Albuquerque.
• The clinic is described as the only PRP/stem cell clinic run by a medical doctor in northern New Mexico.
• It also features imaging equipment sophisticated enough for spine injections.
• The staff is described as like family, providing support and comfort throughout treatment.
• Patients report significant improvements, with joints and knees feeling amazing after treatment.
• The overall care is praised as the best medical team ever, with compassionate and professional staff.
• Lisa is repeatedly thanked for answering questions and showing genuine care about patients' health.
• The staff are attentive, friendly, thorough, and empathetic, focusing on patients' well-being.
• The clinic is conveniently located near hotels and other services, aiding out-of-town patients.
• The practice is described as ethical and dedicated to helping eliminate pain.

Cons

• The staff is very incompetent; they call repeatedly to schedule the procedure and never return calls.
• The receptionist hung up on patients when pressed for a callback.
• The appointment system is chaotic; patients wait for hours and are left unclear about wait times.
• The check-in staff are unfriendly and lack basic people skills.
• The office is disorganized and the staff show little sympathy for patients.
• The clinic provides inconsistent information and mishandles insurance preapprovals.
• The wait times to see the doctor are extremely long.
• The reviewer alleges Dr. Sloan prioritizes profits from workman's comp over patients' best interests, calling him unethical.
• A Regenexx procedure left the patient worse off months later, with substantial wasted money.

Review

This community is best suited for adults with chronic musculoskeletal issues who are open to regenerative therapies and who can tolerate a variable front-desk experience in exchange for access to a seasoned, integrated medical team. The practice draws patients seeking PRP and stem-cell options for joints, back, and related conditions, often with significant pain and functional limits. The combination of a highly experienced doctor-led team, expansive in-house capability for imaging and injections, and a willingness to coordinate across specialists makes it appealing to those who want a one-stop regenerative medicine approach and who are comfortable navigating some administrative bumps. For travelers or out-of-town patients, the location near hotels and lodging can be a practical plus when scheduling longer treatment plans.

Careful consideration should be given to who may want to look elsewhere. If reliability in scheduling, predictability of wait times, and crystal-clear communication with insurance and billing are non-negotiable, this community can pose challenges. Several reviews flag long waits, inconsistent check-in experiences, and mixed messenger-communication with staff, which can derail a patient's day and complicate approvals. There are also cautions about a single physician's workman's comp approach, which some readers perceived as prioritizing referrals and earnings over patient welfare. In short, those who require a turnkey, friction-free administrative process or a strictly traditional orthopedic experience may find better alignment elsewhere.

On the upside, the core medical team earns strong praise for capability and compassionate care. Dr. Sloan and colleagues are repeatedly described as highly skilled in regenerative techniques, with patients reporting meaningful pain relief and renewed function after PRP and stem-cell procedures. The staff - often described as attentive, patient-focused, and supportive - adds a crucial layer of reassurance, especially for people navigating injections around the spine or other technically demanding interventions. The clinic's capacity to provide imaging and injections in one location helps patients avoid chasing multiple specialists, which is a clear advantage for anyone managing complex, multi-site health concerns. When the treatment plan aligns with realistic expectations, the potential for real improvement is palpable.

The main drawbacks cluster around administration and logistics more than clinical capability. Long wait times in the waiting room, delays getting back to see the physician, and occasional miscommunications about insurance and preapprovals recur in multiple reviews. Check-in interactions and inconsistent tone from some front-desk staff have left some patients feeling undervalued or frustrated, underscoring a gap between excellent clinical care and the efficiency of office operations. A few reviewers also point to sharp disagreements with the billing or scheduling process, suggesting that the administrative side can dilute otherwise strong clinical impressions. These experiences matter because regenerative care often requires careful sequencing and clear financial expectations.

Still, the pros can substantially offset the cons for the right patient. When a person faces debilitating pain, the prospect of meaningful relief and regained daily function from regenerative therapies can justify navigating the administrative rough edges. The most compelling outcomes cited include reduced pain, improved grip and mobility, and the ability to resume activities once thought impossible. The cohesion of a knowledgeable medical team - staff who feel like a "family," coupled with the presence of a well-equipped facility for imaging and injections - can reduce overall stress and enhance adherence to a multi-step treatment plan. The balance tilts decisively toward pursuing care here when the expected clinical gains are credible and when the patient can absorb the likelihood of some scheduling friction.

Practical decision steps clarify how to proceed. Start with a focused consultation to confirm whether regenerative options align with the specific condition and to set realistic expectations about outcomes and timelines. Ask for a patient liaison to map out the preauthorization steps, cost structure, and potential post-treatment needs, so the financial side is transparent from the outset. Probe the administrative track record: what is the typical wait time, how are reschedules handled, and who can ensure consistent insurance communications? If possible, bring a list of current medications and prior imaging so the team can integrate care efficiently. For those prioritizing a pristine administrative experience, consider alternatives with stronger scheduling reliability; for those prioritizing advanced, physician-led regenerative care and a comprehensive in-house team, this community offers a compelling, if imperfect, pathway to meaningful improvement.

The neighborhood in Albuquerque, New Mexico, where these amenities are located offers a variety of conveniences for seniors looking for a comfortable and accessible living environment. With multiple pharmacies within close proximity, obtaining necessary medications is convenient. There are also several restaurants and cafes nearby for dining options and socializing. The presence of parks provides opportunities for outdoor activities and relaxation. Additionally, medical care facilities including physicians' offices, hospitals, and places of worship are readily available in the area. The Regal Winrock IMAX & RPX theater offers entertainment options for those who enjoy movies. Overall, this neighborhood has much to offer in terms of amenities and services for seniors considering senior living in Albuquerque.

Pharmacies

• Phil's Pills (0.3 miles)
• Smith's Food & Drug (0.5 miles)
• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• Smith's Food & Drug (1 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.5 miles)

Restaurants

• Sara Tori Di Tully Italian Pastry Shop (0.3 miles)
• McDonald's (0.6 miles)
• Le Bistro (0.6 miles)
• Uptown Sports Bar (1.4 miles)
• Taco Bell (1.5 miles)
• Magokoro (1.5 miles)
• McDonald's (1.5 miles)

Cafes

• Starbucks (0.4 miles)
• Humble Coffee Company (0.5 miles)
• Michael Thomas Coffee (1.4 miles)
• Satellite Coffee (1.9 miles)
• Olympia Cafe (1.9 miles)

Parks

• Workers Memorial Park (0.6 miles)
• Altura Park (1 miles)
• Midtown Dog Park (1.1 miles)
• Eunice Kaloch Park (1.7 miles)
• Hyder Park (1.7 miles)
• New Mexico Veterans Memorial (2.4 miles)
• Roosevelt Park (2.6 miles)

Physicians

• San Pedro Family Practice (0.7 miles)
• Midtown Family Medicine (1.2 miles)
• Dawn Abriel, DO - Bright Heart Health (1.3 miles)
• Deana Dr - Dr Deana Mercer Mercer MD (1.6 miles)
• University of New Mexico Health Sciences Center (1.6 miles)
• Allergy & Asthma Center (1.7 miles)
• Southwest Retina (1.8 miles)

Places of Worship

• Highland Baptist Church (1 miles)
• Faith Chapel (1.8 miles)
• Saint George Greek Orthodox Church (3 miles)

Hospitals

• Albuquerque Indian Health Center (1.5 miles)
• Unm Psychiatric Center (1.6 miles)
• University of New Mexico Hospital (1.6 miles)
• Children's Hospital of New Mexico (1.7 miles)
• Gibson Medical Center (2.2 miles)
• Carrie Tingley Childrens Hospital (2.2 miles)
• Raymond G. Murphy Va Medical Center (2.3 miles)

Theaters

• Regal Winrock IMAX & RPX (1.6 miles)