Arbor Ridge - Marquis

Pros

• Reviewers say Arbor Ridge treats residents like family.
• They describe Arbor Ridge as the best place to receive rehab care, clean and trusted.
• Staff are attentive, reachable, and communicate well as a cohesive team.
• The facility is very clean, well-maintained, and odor-free.
• Activity rooms are lively, and residents appear joyful.
• Rehab staff and doctors are excellent.
• The director is described as compassionate, knowledgeable, and approachable.
• The staff are courteous, warm, and welcoming.
• The Korean program is highly regarded and praised by families.
• Most reviewers would highly recommend Arbor Ridge.

Cons

• One reviewer reported that aides showed no compassion and ignored the patient; at least one aide was forceful, careless, and another rough enough to be captured on video.
• A reviewer stated their mother was taken home on hospice after an incident, expressing concern that staff may not truly care for elderly patients and questioning the facility's hiring practices.
• The discharge process was described as outrageous, releasing a patient who could not stand up without help within four hours.
• Several comments note that the rooms and building are old and dated, with interiors looking rundown despite cleanliness.
• A reviewer criticized the administration for repeatedly asking for positive reviews, implying manipulation of ratings.

Review

Arbor Ridge Rehabilitation & Healthcare Center is described by numerous families as a place that treats residents like family. Across the many reviews, the message is consistent: this is a facility where warmth, attentiveness, and a real sense of care permeate daily life. Families express deep gratitude for the decision to transfer loved ones here, noting that the move was smooth and handled with professionalism. Several reviewers specifically highlight how the center has supported recovery and rehabilitation for loved ones, including care for long-term health needs such as Long Covid symptoms, and they credit the staff with creating a comforting and supportive atmosphere from day one.

The level of care and the attention given to each patient emerge as standout features. Reviewers repeatedly praise the quality of service, care, and personal attention their loved ones receive. They speak of a patient-centric approach where the individual is treated with dignity and as a person first and a patient second. The facility's cleanliness and maintenance also stand out; it is described as very clean and well organized, with no noticeable odor. Even though some mentions note that the building isn't the most modern, the emphasis remains on the care and the recovery environment rather than cosmetic updates. The activity spaces - especially the game and bingo rooms - are described as well-utilized, often packed with residents enjoying social interaction and staged activities, which contributes to a sense of happiness and engagement for those staying there.

A core strength highlighted by many families is the seamless communication and teamwork among staff. Reviewers describe a culture where all levels of staff - nurses, aides, kitchen personnel, and administrators - are approachable and responsive. The administration, including the directors, is portrayed as accessible and willing to help with questions or concerns. This sense of collaboration and openness translates into a feeling of safety and trust for families, who feel supported and informed about their loved one's progress. The warm, welcoming environment is reinforced by the professional demeanor of the rehab team and doctors, who are frequently praised for their attentiveness and expertise.

However, no place is without its challenges, and one comprehensive update reveals a more troubling side of the experience for some families. A later review candidly recounts serious concerns about aides, citing a lack of compassion and neglect at times, with one incident described as rough handling that was captured on video. This led to the mother being moved to hospice and, tragically, passing away shortly thereafter. The review notes that the administration suspended the aide involved pending further investigation and acknowledges ongoing questions about the consistency of compassionate care. The reviewer also notes a perception that there is pressure to maintain high ratings. Taken together, these reflections urge prospective families to conduct their own in-person assessments and to discuss care standards and oversight with the leadership team.

Despite the darker incident highlighted by that update, other reviewers consistently praise leadership and specific staff members. The director, including individuals named Aaron and Lisa, are repeatedly described as compassionate and accessible - Aaron in particular is cited for his kindness, compassion, and knowledge when meeting families at the bedside. The facility's Korean program is frequently mentioned as a meaningful and positive feature, with several reviewers naming Kim as a standout director within that program and praising the dedicated Korean nurses and staff. The Korean cuisine and cultural atmosphere are also noted as adding to the overall sense of comfort and familiarity for residents and families who value that cultural dimension.

The overall sentiment about Arbor Ridge is one of strong endorsement, with many reviewers calling it the best rehabilitation and healthcare option for their family members. Residents and families describe a general warmth and sense of belonging that makes a difficult transition feel more manageable. Praise touches on multiple facets: the kindness and capability of the rehab and nursing teams, the warmth of interactions with staff, the clean and orderly environment, and the meaningful programming that helps residents stay engaged. Some testimonials highlight particular moments of exceptional care - whether through conversations with a long-time aide who treats every patient like family, or through the attentiveness of nurses who check in multiple times a day - emphasizing that the facility's strength lies in people who are committed to the well-being of residents.

In closing, Arbor Ridge is portrayed as a facility that strives to balance strong clinical care with a home-like atmosphere. Families feel that their loved ones are cherished, tended to with professionalism, and treated with respect. There is broad appreciation for the shared sense of community - whether through daily routines, therapy sessions, or planned activities - that makes the environment feel safe and supportive. While one review serves as an important cautionary tale about vigilance and ongoing oversight, the prevailing narrative remains that Arbor Ridge can be a trustworthy, compassionate, and effective place for rehabilitation, recovery, and everyday care, with a dedicated team that often goes above and beyond to help residents flourish in their own way.

This part of Wayne, New Jersey offers a convenient and diverse range of amenities that cater to the needs of seniors. There are several pharmacies within a few miles radius, making it easy to access medication and healthcare supplies. Parks such as Hershfield Park provide opportunities for outdoor recreation and relaxation. Numerous cafes like Starbucks offer spaces to socialize and enjoy a cup of coffee. Restaurants like Oakland Diner and Pompton Queen Diner provide a variety of dining options. Nearby hospitals like Chilton Memorial Hospital ensure accessible healthcare services. The presence of physicians, places of worship, transportation options, and a theater further contribute to the convenience and comfort of senior living in this area.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Pompton Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Hometown Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)

Parks

• Hershfield Park (0.8 miles)
• Paterson Great Falls National Historical Park (7.5 miles)
• Saddle River County Park (9 miles)
• Saddle River County Park - Dunkerhook Area (9.7 miles)
• Volunteers Park (10 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.7 miles)
• Starbucks (5.1 miles)
• Willow & Whisk (5.7 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.6 miles)
• Panera Bread (8.8 miles)

Restaurants

• Oakland Diner (1.4 miles)
• Pompton Queen Diner & Restaurant (1.7 miles)
• Curly's Ice Cream (1.7 miles)
• The Wayne Hills Diner & Restaurant (2.5 miles)
• Maggies Town Tavern (3.2 miles)
• Jersey Johnnys Grill (3.7 miles)
• Burger King (4.9 miles)

Hospitals

• Chilton Memorial Hospital (3.2 miles)
• St Joseph's Regional Medical Center (8.6 miles)
• The Valley Hospital (9.1 miles)
• Saint Clare's Hospital (9.9 miles)

Physicians

• Nihal De Silva (3.5 miles)
• Costello Oral Surgery Associates (4 miles)
• Retina Associates of New Jersey PA (5.2 miles)
• Christian Health Care Center () (5.4 miles)
• Dr Mondana S. Yazdi, MD (5.5 miles)
• Paterson Community Health Center (7.3 miles)
• New Jersey Regional Eye Care (8.8 miles)

Places of Worship

• Immaculate Heart Of Mary School (3.5 miles)
• Hawthorne Gospel Church (6.2 miles)
• St Pauls Parish (7.5 miles)
• Community Church Of Glen Rock (8.2 miles)
• All Saints Episcopal Church (8.2 miles)
• Clifton Blue Mosque (10.8 miles)

Transportation

• IHA Arbor Road Bus Stop (4.8 miles)
• NJT - Hawthorne Station (7.4 miles)
• NJT - Waldwick Station (8 miles)
• Metro North / NJT - Suffern Station (10.2 miles)

Theaters

• Cinemark (7.5 miles)