Arbor Ridge - Marquis in Wayne, NJ

Pros

• They treat residents like family.
• The service, care, and attention at Arbor Ridge are outstanding.
• The staff are attentive, caring, and professional.
• The facility is very clean and well maintained.
• The team communicates well and works cohesively.
• The activity rooms are lively and residents seem joyful.
• Arbor Ridge is a top choice for rehabilitation and recovery.
• The Korean program leadership is exceptional.
• The Korean department is amazing.
• The facility's environment is beautiful, clean, and welcoming.
• The nurses and aides take great care of patients.
• Families feel reassured by the care provided.

Cons

• They report that some aides showed no compassion and ignored their mother.
• They describe an aide who was very forceful and careless with their mother.
• They say another aide was very rough with their mom, which was captured on video.
• They doubt the administration carefully hires aides who truly care for elderly patients.
• They criticize the discharge process, noting a patient who couldn't stand was released after four hours.
• They note the rooms and building are old and dated, though clean.
• They allege staff are too busy to accommodate dietary needs for their sister.
• They mention parking difficulties and a rundown interior due to construction.
• They claim the administration frequently asks for good reviews to boost ratings.

Review

Arbor Ridge ? Marquis in Wayne is best suited for families seeking a rehabilitation-forward community where warmth, personalized attention, and a robust therapy program define the experience. This center shines for seniors transitioning from acute care into subacute rehab, or for those needing steady, hands-on therapy with a strong emphasis on being treated "like family." It also stands out for families who value culturally aligned care, particularly a Korean-program leadership and staff presence that consistently earns praise. The environment rewards social engagement, with activity spaces and a culture that many families describe as welcoming, attentive, and deeply resident-centered.

Those who may want to consider alternatives are families prioritizing a modern, architectural update or a pristine, brand-new feel. Arbor Ridge's building is described by some as aging but clean, with ongoing additions; for some, the dated look could be a turnoff even as the care quality remains high. Cost considerations, or a desire for a very strict and uniform patient-safety culture without any isolated concerns, could steer families toward other facilities. Additionally, when a loved one requires highly specialized dietary accommodations or a consistently flawless safety record across all aides, it's prudent to compare options to ensure alignment with specific needs and expectations.

On the strengths side, the care experience at Arbor Ridge frequently centers on exceptional staff dedication. Families report that nurses, aides, therapists, and clinicians are attentive, responsive, and deeply invested in recovery. The rehabilitation department and medical team are repeatedly praised as excellent, with a shared sense that every patient is treated with care and respect. The "treat you like family" ethos recurs in reviews, supported by visible teamwork and open lines of communication among staff and administrators. Cleanliness, organized operations, and a lively social atmosphere further reinforce the sense of a supportive, well-run rehab setting.

Nevertheless, a few significant cons warrant careful consideration. There have been isolated incidents involving aides that raised safety concerns, including a case where a family felt care was lacking and, in one instance, witnessed rough handling. The administration did respond - suspending the aide and engaging in follow-up discussions - but such episodes underscore the importance of ongoing staff training, supervision, and consistent accountability. In addition, some feedback notes the building's aging feel and construction around the campus, which can create parking challenges and a sense of disruption, even as care quality remains high. Dietary and bedside care experiences also varied in a minority of reviews, suggesting that patient-specific accommodations should be clearly negotiated upfront.

The key pros at Arbor Ridge largely offset the most consequential cons when weighed against needs and priorities. For families prioritizing strong clinical outcomes and a compassionate, person-centered culture, the positives - superb rehab teams, attentive nurses and aides, and a consistently clean, organized environment - offer substantial value. The presence of a dedicated Korean program, with leadership recognized by families as knowledgeable and empathetic, adds a meaningful dimension for Korean-speaking residents and their families. Where concerns arise, they tend to cluster around individual staff incidents and building-age perceptions rather than the overall standard of care, and leadership has shown willingness to address problems directly. In many cases, care continuity, trust in staff, and visible teamwork translate into meaningful recovery progress.

For families deciding this is the right path, the practical takeaway is clear. Arbor Ridge is a top-tier choice for post-acute rehab where personal attention, robust therapy, and a warm, family-like atmosphere matter most. Prospective admissions should prioritize a candid interview about staff supervision, incident response protocols, and daily therapy availability, and should request current examples of patient-to-staff ratios and daily care routines. If a culturally aligned environment with Korean-speaking care and easy accessibility to a responsive leadership team is crucial, Arbor Ridge stands out as a well-qualified option. If, instead, the priority is a newly renovated setting, flawless safety records across every shift, or exact dietary accommodations with no variance, it pays to evaluate a few alternatives before deciding.

This part of Wayne, New Jersey offers a convenient and diverse range of amenities that cater to the needs of seniors. There are several pharmacies within a few miles radius, making it easy to access medication and healthcare supplies. Parks such as Hershfield Park provide opportunities for outdoor recreation and relaxation. Numerous cafes like Starbucks offer spaces to socialize and enjoy a cup of coffee. Restaurants like Oakland Diner and Pompton Queen Diner provide a variety of dining options. Nearby hospitals like Chilton Memorial Hospital ensure accessible healthcare services. The presence of physicians, places of worship, transportation options, and a theater further contribute to the convenience and comfort of senior living in this area.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Pompton Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Hometown Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)

Parks

• Hershfield Park (0.8 miles)
• Paterson Great Falls National Historical Park (7.5 miles)
• Saddle River County Park (9 miles)
• Saddle River County Park - Dunkerhook Area (9.7 miles)
• Volunteers Park (10 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.7 miles)
• Starbucks (5.1 miles)
• Willow & Whisk (5.7 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.6 miles)
• Panera Bread (8.8 miles)

Restaurants

• Oakland Diner (1.4 miles)
• Pompton Queen Diner & Restaurant (1.7 miles)
• Curly's Ice Cream (1.7 miles)
• The Wayne Hills Diner & Restaurant (2.5 miles)
• Maggies Town Tavern (3.2 miles)
• Jersey Johnnys Grill (3.7 miles)
• Burger King (4.9 miles)

Hospitals

• Chilton Memorial Hospital (3.2 miles)
• St Joseph's Regional Medical Center (8.6 miles)
• The Valley Hospital (9.1 miles)
• Saint Clare's Hospital (9.9 miles)

Physicians

• Nihal De Silva (3.5 miles)
• Costello Oral Surgery Associates (4 miles)
• Retina Associates of New Jersey PA (5.2 miles)
• Christian Health Care Center () (5.4 miles)
• Dr Mondana S. Yazdi, MD (5.5 miles)
• Paterson Community Health Center (7.3 miles)
• New Jersey Regional Eye Care (8.8 miles)

Places of Worship

• Immaculate Heart Of Mary School (3.5 miles)
• Hawthorne Gospel Church (6.2 miles)
• St Pauls Parish (7.5 miles)
• Community Church Of Glen Rock (8.2 miles)
• All Saints Episcopal Church (8.2 miles)
• Clifton Blue Mosque (10.8 miles)

Transportation

• IHA Arbor Road Bus Stop (4.8 miles)
• NJT - Hawthorne Station (7.4 miles)
• NJT - Waldwick Station (8 miles)
• Metro North / NJT - Suffern Station (10.2 miles)

Theaters

• Cinemark (7.5 miles)