Community Medical Center - TCU

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Community Medical Center - TCU

99 Route 37 West, Toms River, NJ 08755

For more information about senior living options: (844) 490-3973

3.1 from 100 reviews
5 stars
45
4 stars
4
3 stars
5
2 stars
6
1 stars
40

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    Overall Review of Community Medical Center - TCU

    Pros

    • pro The Radiology Department staff were professional, kind, and efficient.
    • pro The staff made patients feel comfortable and explained every step clearly.
    • pro The check-in process was smooth with little to no wait.
    • pro The technicians were caring and respectful, and the visit went smoothly.
    • pro Nurse Diane Festino delivered dignified and compassionate care.
    • pro The nurses were compassionate and caring.
    • pro The Emergency Room staff were helpful and amazing.
    • pro The hospital stay was pleasant with prompt testing.
    • pro Maggie was the best - sweet, friendly, and always helpful.
    • pro The Labor & Delivery and postpartum nursing staff provided exceptional care.

    Cons

    • pro The mother stated the psychiatrist didn't listen and released her son after only two hours, calling it disgusting and uncaring.
    • pro They waited two hours in the waiting room after vomiting, while later-arriving patients were seen first.
    • pro They described the bedside manner as very unprofessional and accused staff of prioritizing money over patient care.
    • pro An ultrasound result that was promised in two days took over a week, with multiple follow-up calls going unanswered.
    • pro They waited for hours in a room with doctors on their phones and no timely attention.
    • pro Scented products caused respiratory problems and disrupted care, including delayed vitals and unattended needs.
    • pro Their postpartum encounter with Dr. B was rude, disrespectful, condescending, and lacking empathy.

    Review

    Community Medical Center in Toms River showcases a notably mixed landscape of patient experiences, spanning the highest levels of empathy and efficiency to frustrating gaps in communication and consistency. Across the reviews, there is a clear thread of gratitude for care that feels personal and professional, especially when the Radiology Department or the Emergency Department are involved. Yet there are also persistent cautions about delays, miscommunications, and administrative hurdles that can color even the most routine visits with anxiety. In short, the hospital's reputation appears to hinge as much on who you encounter as on the type of care you receive, with some encounters feeling like models of modern care and others leaving patients feeling overlooked or discouraged.

    Radiology and related inpatient care consistently drew praise for competence and bedside manner. Several reviewers highlighted the Radiology Department as a high point: staff described as professional, kind, and efficient, with thorough explanations of procedures that put patients at ease. One patient noted that the entire radiology team fostered a very positive atmosphere, making the experience smoother and more comfortable. In another standout nod, a patient singled out Nurse Diane Festino, describing her as an amazing professional who treated a family member with dignity and care - an exemplar of how a single clinician can shape the entire patient experience. There are additional mentions of specific staff - Cristian, Sharon, and Donna - being professional and pleasant, and a patient undergoing chemo and port procedures specifically credited the radiology team as part of a broader group offering excellent care.

    The emergency department emerges repeatedly as a bright spot, with several reviews lauding the triage process, the immediacy of attention, cleanliness, and the overall helpfulness of staff. One author called the Emergency Room "the most helpful" they could imagine, praising the thoroughness and the clear, patient-centered approach from triage through patient services to the nurses and the broader ED team. In another account, a hospital stay for serious acute issues was described as pleasantly managed by the ED staff, reinforcing a perception that, when staffing and workflows function smoothly, the hospital can deliver rapid, compassionate care that stabilizes patients effectively.

    But the praise is tempered by broader concerns raised by other reviewers. A number of patients experienced extended waits, fragmented communication, and delays in test results that left them anxious and uncertain about their health. For example, an ultrasound for a leg issue was delayed by more than a week, with repeated follow-ups yielding little resolution and ongoing pain. In another case, a patient waited in a room for two hours after being placed, following an hour-long pre-room wait; a help button prompted a response that arrived only after substantial delay, even though the facility did not appear to be overwhelmed at the time. These experiences underscore a common theme: when the system works, it works well, but when bottlenecks occur - whether in scheduling, result reporting, or follow-through - the impact on patient confidence and well-being can be substantial.

    The inpatient and maternity experiences highlight a stark contrast in how care is delivered. One widely cited critique concerns postpartum care from a specific physician (referred to as Dr. B), whose bedside manner was described as rude, condescending, and unsympathetic during a vulnerable postpartum period. The reviewer recounted being challenged over simple matters like coffee at breakfast and faced with discharge plans that felt abruptly altered, contributing to a sense of insecurity during a time when the patient and newborn needed reassurance and clarity. By contrast, many other staff in Labor & Delivery, postpartum nurses, midwives, and the primary obstetric team were described as outstanding - professional, compassionate, and supportive - creating a strong positive impression for the moments when teamwork and empathy were evident.

    Family members navigating psychiatric concerns and broader health system dynamics reported profound frustration and distress. One reviewer described a deeply upsetting experience where a family member with psychiatric issues appeared not to be listened to by the attending psychiatrist, leading to a rapid discharge with a plea for follow-up that did not feel adequate or supportive. The sentiment extended to concerns that interventions were driven by defensive, risk-avoidant, or financially influenced decision-making, veering away from patient-centered care and leaving families feeling abandoned at times. This perspective, while not universal across all staff, adds to the sense that for some patients, the hospital's internal processes - especially around mental health and high-stakes decision-making - need clearer signals of care, advocacy, and collaborative engagement with families.

    Environmental and practical factors also shaped patient experiences in ways that could be easily overlooked in clinical assessments. A review highlighted sensitivity to scent as a tangible barrier to timely and effective care, describing how perfume and scented products used by many staff disrupted breathing and triggered symptoms for patients recovering from back surgery. The report detailed delays in basic needs, such as timely notification of results and timely catheter care, as well as a night-long cycle of alarm sounds that compounded sleep disruption. Even so, several line staff were acknowledged for professionalism and courtesy, offering a reminder that even when one element of care suffers, other clinicians can still deliver warmth and competence.

    Several narratives underscore the reality that Community Medical Center has moments of exceptional care, even as it grapples with systemic and logistical challenges. A review praising a well-coordinated discharge and a clean, comforting environment described a patient who underwent a lower lumbar spinal fusion and found the experience to be among the best hospital experiences they had ever had, markedly better than competing institutions. Similarly, a patient who received chemotherapy and had a port implanted the same day attributed the care to the radiology department and to a team of doctors and nurses whose professionalism and empathy helped create a calm, reassuring atmosphere. There are also heartfelt commendations for individual staff - Maggie, a patient-care technician, who consistently went above and beyond with her cheerful demeanor and proactive help, to the point that the reviewer suggested she deserved a raise.

    In sum, the reviews present a hospital that can deliver outstanding, patient-centered care when conditions align: competent clinicians, attentive nurses, clear explanations, and a generally supportive environment. Yet they also reveal vulnerabilities - delays in tests and results, communication gaps, perceived misalignment between patient needs and certain clinical decisions, and specific interactions that left patients feeling unheard or disrespected. The most constructive takeaway is a call for heightened consistency: proactive communication, timely follow-through on test results, a respectful bedside manner across all departments (including maternity and mental health services), and accommodations that reduce environmental barriers to care. For families weighing options in the region, these narratives highlight that while Community Medical Center can be a source of excellent care and compassionate professionals, patients may also encounter variability that underscores the importance of staying engaged with the care team, asking questions, and advocating for themselves and their loved ones.

    Features

    Housing

    • 25 resident community capacity 25 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Community Medical Center - TCU in Toms River, NJ is an assisted living community that offers top-notch amenities and personalized care services to its residents.

    Residents can enjoy cable or satellite TV in their fully furnished apartments, as well as access to a dining room where delicious meals are served restaurant-style. There is also a kitchenette available for those who prefer to cook their own meals. The community boasts beautiful outdoor spaces and gardens where residents can relax and enjoy nature.

    Housekeeping services are provided to ensure a clean and comfortable living environment, and move-in coordination assistance is available to make the transition smooth and hassle-free. Wi-Fi/high-speed internet is also accessible throughout the community, allowing residents to stay connected with their loved ones.

    The care services at Community Medical Center - TCU are designed to meet the individual needs of each resident. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Special attention is given to those with diabetes through a dedicated diabetes diet program. Medication management is also provided to ensure that residents receive their medications accurately and on time.

    The mental wellness program focuses on promoting emotional well-being among residents, offering various activities and therapies tailored to their needs. In terms of dietary requirements, special dietary restrictions are taken into consideration when preparing meals.

    Residents have plenty of opportunities for social engagement through resident-run activities and scheduled daily activities organized by the community. Additionally, there are several nearby facilities including cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals for convenience and accessibility.

    At Community Medical Center - TCU in Toms River, NJ, residents can expect a comfortable living environment with excellent amenities and personalized care services that prioritize their physical health and emotional well-being.

    Nearby Places of Interest

    Physicians

    • Toms River Medical Group (0.1 miles)
    • Shore Medical Specialists (0.1 miles)
    • Antoine C Chaker (0.1 miles)
    • Atlantic Coast Rheumatology (0.2 miles)
    • Kuflik Dermatology (0.3 miles)
    • South Jersey Dermatology Center (0.3 miles)
    • The Cataract & Glaucoma Vision Center-Lakhani Eye Associates (0.3 miles)

    Pharmacies

    • Community Surgical Pharmacy (0.4 miles)
    • Rite Aid (0.8 miles)
    • Rite Aid (1.4 miles)
    • CVS Pharmacy (1.9 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.7 miles)

    Hospitals

    • Children's Specialized Hospital Outpatient Center – Toms River Lakehurst Road (0.4 miles)
    • Community Medical Center For Kids & Family (0.8 miles)
    • Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (3.2 miles)
    • Lacey Diagnostic Imaging Center (7.2 miles)
    • Southern Ocean Center For Health (7.3 miles)

    Restaurants

    • Office Restaurant & Lounge & Sushi Bar (0.8 miles)
    • McDonald's (1 miles)
    • Burger King (1.2 miles)
    • Baker's Water Street Bar & Grille (1.4 miles)
    • McDonald's (1.5 miles)
    • Pizza Hut (1.7 miles)
    • Margaritas Mexican Restaurant (2 miles)

    Transportation

    • Toms River Bus Terminal (1.1 miles)

    Places of Worship

    • Presbyterian Church of Toms River (1.7 miles)

    Cafes

    • Starbucks (2.3 miles)

    Parks

    • Jakes Branch County Park (2.4 miles)
    • Gille Park (7.2 miles)
    • O Street Playground (7.5 miles)

    Theaters

    • AMC Brick Plaza 1 (7.6 miles)

    Frequently Asked Questions

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