Visiting Angels of Ocean County

Pros

• Visiting Angels provides attentive, communicative care that families highly recommend.
• The Home Health Aide training is well-structured, practical, and empowering, with supportive instructors.
• The staff are friendly, kind, and professional, making the experience pleasant.
• Caregivers like Sharon are instrumental in recovery, offering PT support, daily exercises, and daily living assistance.
• Dave and the office team are responsive, organized, and compassionate, ensuring smooth care coordination.
• The care from Visiting Angels helps families keep loved ones safe at home and brings emotional peace and support.
• The care teams are compassionate, attentive, and go above and beyond to meet needs.
• For many families, Visiting Angels is a godsend and a trusted source of home care.

Cons

• One reviewer urged potential clients not to use Visiting Angels.
• The aides were described as lazy, often on their cell phones, did not cook well, and neglected the mother's care.
• The reviewer called Visiting Angels deceitful.
• The Toms River franchise's ownership change led to the loss of the personal touch from the previous owners.
• The new owners replaced qualified and experienced field supervisory nurses with administrative or novice staff.
• Promises to maintain relationships after the ownership change were not fulfilled.

Review

The collection of experiences with Visiting Angels across Tom's River, Brick, and surrounding communities paints a vivid picture of what families value most when they invite home care into their loved ones' everyday lives. Across the board, caregivers are described as compassionate, attentive, and deeply invested in keeping loved ones safe, comfortable, and engaged at home. Families consistently highlight the ability to rely on steady communication, flexible scheduling, and a team that feels more like extended members of the family than mere service providers. In many cases, the overarching message is one of peace of mind - knowing that trusted professionals are guiding and supporting care at home.

Caregivers like Sharon stand out for their hands-on, practical support. One family notes how Sharon has been instrumental for Lois Tanzi after a fall, taking her to physical therapy and guiding daily exercises on days without therapy. The caregiver's daily routines have helped Lois transition from total bed baths to standby assistance in the shower, and she has even begun assisting with meals. This level of progression is framed as a godsend for the family, underscoring how Visiting Angels can adapt to changing needs and foster ongoing independence for a recovering loved one.

There is also a strong sense of partnership with the coordinators and leadership. One family recounts how Dave and Susan were fantastic and flexible, bringing empathy and practical solutions to a difficult situation. The coordination extended to the bedside manner of nurses who visited to develop comprehensive care plans, who were described as knowledgeable, compassionate, and unobtrusive. The sentiment is that the organization treats families with respect and never makes them feel like a burden, a crucial factor when navigating complex medical or dementia-related needs at home.

The positive experiences extend to the broader team beyond caregivers and nurses. The office staff is repeatedly praised for their approachability, professionalism, and readiness to provide answers. Whether it's a surprise scheduling change or a sensitive caregiving conversation, the impression left is that the administrative side of Visiting Angels is aligned with the compassionate, patient-centered ethos seen in the field. This alignment between office and caregivers supports a seamless experience for families who are juggling medical needs, daily routines, and emotional stress.

Within the training and growth space, the program associated with Visiting Angels also earns high marks. The Home Health Aide training is described as well-structured and impactful, blending hands-on practice with essential healthcare knowledge. Trainees report gaining confidence and a sense of preparedness to support individuals in home care settings. The experience is enriched by memorable mentors and staff, including front desk administrator Joan, whose kindness and efficiency are highlighted, and instructor Mary Rose, whose deep knowledge, patience, and passion for teaching leave a lasting impression. The training environment is portrayed as supportive and inspiring, with fellow trainees described as amazing and the entire team as genuinely caring.

Individual caregivers who become part of the family narrative are celebrated in particular profiles. Luz and Diane are named as moms' caregivers whose daily involvement brings safety, companionship, and mental stimulation. The family notes that their mom is now safe, happy, and content, with a sense of relief and gratitude that grows as daily routines and social interaction contribute to overall well-being. The sense of continuity - care that isn't just about meeting basic needs but also about enriching daily life with engagement and care - resonates throughout multiple stories.

Some of the most powerful testimonials center on caregivers who commit to long-term, in-home arrangements. Virginia Werner, in particular, is singled out for extraordinary dedication. She lived with an aunt for over two years and was described as the most caring, competent, and loving aide the family had ever experienced. Even after the aunt's passing at 98, the family continues to regard Virginia as part of the family, underscoring how deeply a single caregiver can affect the sense of security and personal connection in home care. The broader Caring team - nurses, administrators, and aides - are framed as top-tier, with safety and well-being always prioritized.

Not every note is uniformly glowing, and one review offers a cautionary counterpoint. It recounts a negative experience in which the aides were perceived as lazy, frequently on their phones, and negligent in care and cooking. The reviewer describes the experience as deceitful and discourages others from using the service. This perspective serves as a reminder that, while the overall sentiment is overwhelmingly positive, individual experiences can vary, and the quality of care may hinge on specific staff and local office practices.

Taken together, these experiences sketch a robust portrait of Visiting Angels as a trusted partner for families navigating elder care at home. The stories celebrate responsiveness, empathy, and practical support that adapts to changing health needs, from post-surgical recovery to dementia care, to longstanding in-home support that helps loved ones stay where they feel most secure. They also acknowledge the human complexity of caregiving - where the character and consistency of the caregivers, the support from the office, and the quality of training can make a profound difference in outcomes and in the day-to-day experience for both families and their loved ones.

This part of Toms River, New Jersey, offers a variety of amenities and services that cater to senior living needs. With multiple physicians and dermatology centers in close proximity, residents have easy access to healthcare professionals. The presence of pharmacies like Rite Aid and Walgreens ensures convenient prescription pickups. Additionally, the nearby hospitals, such as Children's Specialized Hospital Outpatient Center and Community Medical Center, provide quality medical care. For leisure activities, seniors can enjoy dining at restaurants like Baker's Water Street Bar & Grille or exploring parks like Jakes Branch County Park. The Presbyterian Church of Toms River offers spiritual fulfillment for those seeking places of worship. Overall, this area provides a well-rounded community for seniors looking for a peaceful and convenient place to call home in Toms River.

Physicians

• Certified Dermatology (0.2 miles)
• Ocean Medical Imaging Center (0.8 miles)
• The Cataract & Glaucoma Vision Center-Lakhani Eye Associates (1 miles)
• Shore Medical Specialists (1.1 miles)
• Toms River Medical Group (1.1 miles)
• Kuflik Dermatology (1.2 miles)
• Antoine C Chaker (1.2 miles)

Restaurants

• Baker's Water Street Bar & Grille (0.3 miles)
• Office Restaurant & Lounge & Sushi Bar (0.4 miles)
• McDonald's (0.6 miles)
• Pizza Hut (0.9 miles)
• Two Sister's Ice Cream Stop (1 miles)
• Margaritas Mexican Restaurant (1.1 miles)
• McDonald's (1.5 miles)

Transportation

• Toms River Bus Terminal (0.4 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Community Surgical Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)

Hospitals

• Children's Specialized Hospital Outpatient Center – Toms River Lakehurst Road (0.8 miles)
• Community Medical Center For Kids & Family (1.8 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (4 miles)
• Lacey Diagnostic Imaging Center (6.6 miles)
• Southern Ocean Center For Health (6.7 miles)

Places of Worship

• Presbyterian Church of Toms River (1.3 miles)

Parks

• Jakes Branch County Park (2 miles)
• Gille Park (6.4 miles)
• O Street Playground (6.5 miles)
• John C. Bartlett County Park (6.6 miles)

Cafes

• Starbucks (2.1 miles)