Ashbrook Care & Rehabilitation Center

Pros

• The staff at the facility is described as warm, caring, and professional, creating a supportive environment for residents.
• Many reviewers mention that the facility is bright, clean, and welcoming, contributing to a positive atmosphere.
• Communication from the staff is noted to be good, with case workers readily available to answer questions.
• Residents express satisfaction with the therapy programs and highlight the attentiveness of physical therapists and nurses.
• Several reviews commend the friendliness of the staff and their dedication to ensuring residents are well cared for.
• The facility's dining area is appreciated for its pleasant ambiance and views, with some meals being enjoyed by the residents.
• Overall experiences at the facility are reported as generally positive, with families feeling relieved to see their loved ones receiving care in a supportive setting.

Cons

• The facility had a gaping hole in the wall where an A/C unit was supposed to be, making the room ice cold.
• My loved one expressed fear of some staff members, indicating a lack of trust and comfort in their care.
• There were instances of residents arguing with staff and threatening to call the police over inadequate treatment and meals.
• Meals appeared inedible, causing dissatisfaction among residents.
• Some staff members were described as extremely busy and unresponsive when called for assistance.
• The facility felt disorganized and messy, leading to a negative experience for families visiting their loved ones.
• There were complaints about missing personal belongings belonging to residents.
• Communication regarding resident care was lacking, leaving family members with unanswered questions.
• The administration was accused of being heartless and taking advantage of desperate situations regarding self-pay rates for patients.
• There were reports of inadequate responsiveness from CNAs when help was requested through call bells.

Review

The collection of reviews regarding the care facilities reveals a spectrum of experiences that underline both commendable aspects and significant concerns surrounding the quality of care provided. Many reviewers express heartfelt gratitude toward staff members who demonstrate kindness, professionalism, and a genuine commitment to resident welfare. This is particularly evident in comments about specific individuals such as Lynn, Louise, and Serna, who have been noted for their friendliness and support during what can be an emotionally taxing time for families. The overall atmosphere described by some visitors is one of warmth and welcoming engagement, with many noting bright and clean facilities that contribute to a positive environment.

However, alongside these positive reflections are distressing accounts that starkly contrast with the uplifting narratives. Some family members report alarming situations involving their loved ones, including instances where residents were found in unsanitary conditions or appeared fearful of certain staff members. Reviews detail shocking occurrences such as a resident lying in urine upon arrival or suffering from unexplained bruises. These accounts raise serious concerns about oversight and proper treatment within these facilities. Reports suggest not only inadequate sanitary conditions but also serious lapses in the attentiveness of staff when it comes to basic needs—what should be fundamental aspects of caregiver responsibility.

In exploring the dining experience, reviews present divided opinions; while some individuals praise meals as satisfactory or even very good, others describe them as unappetizing and poorly prepared. A consistent complaint centered around meal choices points out that even when alternatives like sandwiches were offered for picky eaters or those dissatisfied with regular meal offerings, there remains a significant gap in catering to dietary preferences or needs comprehensively. This inconsistency in food service contributes to an overall feeling of uncertainty regarding the general well-being of residents.

Therapy services receive varied feedback; while several reviewers highlight positive experiences with physical therapy and rehabilitation programs designed to aid recovery processes for loved ones, others emphasize disorganization within staffing that might interfere with care continuity. In particular, individuals reported challenges in receiving timely updates on patient status or advancements regarding their rehabilitation efforts. Staff also receive mixed reviews; while many are praised for being attentive and supportive during physical therapy sessions, there are concerning reports about understaffing leading to frustration over response times.

The facility's infrastructure seems largely dated according to multiple commenters who feel it detracted from their overall experiences despite mentioning cleanliness standards were typically maintained well. The mention of ongoing renovations suggests attempts at modernization might be underway; however, many feel that more immediate updates could greatly enhance both comfort levels for residents as well as peace-of-mind for visiting families concerned about aesthetics alongside care quality.

Lastly, administrative practices emerge as another focal point within these evaluations—with disparities observed between self-pay patients compared to those covered under Medicaid plans drawing sharp criticism. Instances where desperate families felt taken advantage of create an impression of heartlessness among administrative personnel responsible for setting pricing structures without room for negotiation. Such feedback reflects broader issues related to accessibility and fairness when it comes to securing necessary long-term care services—a concern echoed numerous times throughout varying reviews showcasing this facility's range in service delivery.

Ultimately, these collective experiences paint a complex portrait of caregiving environments that oscillate between commendable compassion from dedicated staff members juxtaposed against alarming deficiencies requiring urgent attention from management teams committed to improving holistic patient care protocols.

Scotch Plains, New Jersey offers a diverse range of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. The town boasts several parks, pharmacies, restaurants, cafes, transportation options, physicians' offices, theaters, places of worship, and a hospital within close proximity. With multiple parks nearby, residents can enjoy outdoor activities and social gatherings. Access to various pharmacies ensures easy access to medication and healthcare essentials. A variety of dining options provide opportunities for culinary exploration and socialization. Additionally, reliable transportation options make it convenient to travel around the area for appointments or leisure activities. The presence of healthcare facilities and physicians' offices in the vicinity ensures prompt medical attention when needed. Overall, Scotch Plains offers a well-rounded community with amenities tailored to meet the needs and preferences of seniors seeking a vibrant and accessible neighborhood for retirement living.

Parks

• Ponderosa Farm Park (0.6 miles)
• Forest Road Park (2.5 miles)
• Mindowaskin Park (2.8 miles)
• Merrill Park (3.9 miles)
• Winfield Park (4 miles)
• Milton Lake Park (4.4 miles)
• Columbia Park (5.2 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.1 miles)

Restaurants

• Stage House Tavern (3 miles)
• Hibachi Grill & Supreme Buffet (3.2 miles)
• Wendy's (3.2 miles)
• Scotchwood Diner (3.3 miles)
• Arooga's (4.8 miles)
• The Cheesecake Factory (4.9 miles)
• Big Shots Sports Bar & Grill (5 miles)

Transportation

• New Jersey Transit - Metropark Station (3.8 miles)
• NJT - Rahway Station (4.6 miles)
• NJT - Metuchen Station (5.3 miles)
• NJT - Summit Station (6.9 miles)
• NJT - Edison Station (7.2 miles)
• NJT - Short Hills Station (7.8 miles)
• NJT - Millburn Station (8.1 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (5.8 miles)
• Wegmans Food Markets (5.9 miles)
• Panera Bread (5.9 miles)
• Starbucks (7 miles)
• Starbucks (7.3 miles)

Physicians

• Kartan Saritha Summit Medical Group Westfield (4.7 miles)
• Premier Urology Group (4.7 miles)
• University Radiology Group (5.4 miles)
• Kenilworth Primary Care (5.5 miles)
• Medemerge (5.9 miles)
• Watchung Pediatrics (6.2 miles)
• Merck (6.2 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (5.1 miles)

Places of Worship

• Our Lady of Fatima Roman Catholic Church (5.7 miles)
• Church of the Little Flower (5.9 miles)
• St Vincent De Paul Rc Church (8 miles)
• Muslim Center of Middlesex County (8.2 miles)

Hospitals

• Hackensack Meridian Health Raritan Bay Medical Center (8 miles)