Westfield Center

Pros

• The staff at Westfield are attentive and gracious, making care easy for residents.
• Complete Care at Westfield is the perfect place to care for a loved one, with everything done to provide the needed care.
• The facility is fabulous, with friendly attention and nurses who are among the best; the rehab department helps patients walk again.
• The therapy team, including Katia, Ruth, Celine, Parthika, and Jane, helped the patient get back on their feet after a serious injury.
• The place is clean and neat, and the nurses and aides are kind and caring.
• Administration is responsive and attentive, with Kenya noted as very helpful.
• The rehab department gets patients to walk and offers group sessions that are enjoyed.
• Clementine is the best nurse; CNAs and therapists are amazing from the floor nurses to the administrator.
• The facility is immaculate, and the staff are attentive and informative about patient progress.
• The reception staff and nurses are kind, helpful, and professional.

Cons

• Some staff were neglectful and could improve their service.
• Do not send your loved ones here; they described terrible treatment, theft of belongings, and neglect of patients.
• Nurses and aides did not attend to patients when they should, with long waiting times and ignored call lights.
• Social workers were condescending to patients and family members.
• The facility was dirty and poorly run, with uncaring staff and a lack of professional training.
• There was no way to provide feedback or lodge complaints.

Review

Westfield Center in Westfield, NJ is best suited for seniors who enter with a primary goal of rehabilitation after hospitalization. The setting consistently delivers strong physical therapy and occupational therapy results, with many residents walking again and regaining balance after periods of immobility. Families report nurses and CNAs who are accessible and genuinely caring, and the rehab staff described as skilled and dedicated. The environment is clean and welcoming, with therapy that emphasizes returning to daily independence and functional ability. For those needing a short-term, outcomes-focused stay with clear progression toward mobility, this community stands out as a practical, results-driven option.

Alternatives may be preferable for families prioritizing unwavering bedside attention, especially in longer stays. Several reviews flag inconsistent responsiveness, communication gaps, and concerns about staffing levels or turnover that manifest as delays or dismissive behavior. The facility is seen by some as dated in appearance and difficult to park at, and a subset of commenters questions the consistency of care across shifts. For those seeking a modern ambiance, rock-solid day-to-day communication, or a facility with a more uniformly positive day-to-day caregiving experience, exploring other nearby rehabs or long-term care options is prudent.

Across the board, the strongest pro is the therapy program: PT and OT teams frequently help patients progress from bedbound to ambulatory, with group sessions that reinforce gains. Nurses and aides are repeatedly praised for compassion and availability, and administration in many cases moves quickly to resolve concerns. Cleanliness and a professional atmosphere reinforce confidence in the rehab-focused model. These benefits often offset the main cons because mobility and independence can dramatically improve quality of life and shorten hospital readmissions. When the primary objective is regaining function, the therapy wins carry significant weight and make Westfield Center a compelling choice despite occasional service hiccups elsewhere.

However, the reviews are not uniformly glowing. A notable minority describe neglectful behavior, long wait times, and inconsistent attentiveness, with some accounts of miscommunications and language barriers interfering with care. Several posts allege staff shortages and uneven bedside service, while others cite leadership changes that have improved the culture and responsiveness. Potential residents should consider these signals seriously: visit in person, ask to meet the therapy and nursing leads, quantify typical response times, and verify whether call lights are answered promptly. It is also wise to ask about daily routines, how dietary needs are managed, and what the facility does to minimize mix-ups in meals and medications. These checks help separate a strong rehab program from a riskier daily living environment.

Practical strengths consistently include a clean, professional setting and a workforce that treats rehab patients with dignity. Therapy staff get high marks for expertise and encouragement; patients often describe measurable gains in walking and balance. Yet the experience can diverge by shift, and some families report friction around parking, insurance navigation, or wait times for non-therapy staff. Food service is generally competent but not flawless, with occasional allergy-related issues raised by families. The narrative around leadership suggests that changes have brought more positive interactions, but testimonials remain mixed. Weighing these realities against the rehab outcomes is essential to determine fit for a loved one who requires both movement recovery and steady, everyday care.

In sum, Westfield Center is a solid, rehab-forward option for seniors whose primary goal is restorative therapy after a hospital stay. It may be less well suited for families seeking stable, long-term non-acute care with consistently flawless bedside attention and a uniformly calm day-to-day environment. The prudent course is to conduct a thorough on-site tour, speak with the therapy leadership, and request data on staffing ratios and response times. If the choice is Westfield Center, establish clear milestones, maintain open lines of communication with the care team, and monitor progress closely to ensure continued mobility gains. For families with different priorities - such as quieter day-to-day care or a more modern facility - examining nearby options can prevent misalignment and land a better long-term fit.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Speciality (3.1 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Ponderosa Farm Park (1.9 miles)
• Mindowaskin Park (2.2 miles)
• Winfield Park (2.2 miles)
• Milton Lake Park (2.9 miles)
• Forest Road Park (3.4 miles)
• Merrill Park (3.6 miles)
• Columbia Park (7 miles)

Physicians

• Premier Urology Group (2.9 miles)
• Kartan Saritha Summit Medical Group Westfield (3.7 miles)
• Kenilworth Primary Care (3.9 miles)
• Merck (4.5 miles)
• University Radiology Group (6.3 miles)
• Summit Medical Group (6.8 miles)
• Raritan Bay Cardiology (6.9 miles)

Transportation

• NJT - Rahway Station (3.2 miles)
• New Jersey Transit - Metropark Station (4.1 miles)
• NJT - Metuchen Station (6.1 miles)
• NJT - Summit Station (6.4 miles)
• NJT - Short Hills Station (6.8 miles)
• NJT - Millburn Station (7 miles)
• NJT - Maplewood Station (7.8 miles)

Restaurants

• Bond Street Cafe (3.6 miles)
• Stage House Tavern (3.9 miles)
• Scotchwood Diner (4.2 miles)
• Wendy's (4.3 miles)
• Big Shots Sports Bar & Grill (4.7 miles)
• Hibachi Grill & Supreme Buffet (4.7 miles)
• Jose Tejas (4.8 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (5.2 miles)
• Wegmans Food Markets (5.7 miles)
• The Bread Stand (7.5 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.9 miles)
• True Salvage Cafe (8.1 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (5.6 miles)

Places of Worship

• Church of the Little Flower (6.7 miles)
• Our Lady of Fatima Roman Catholic Church (7.5 miles)
• Morrow Memorial United Methodist Church (7.6 miles)

Hospitals

• Hackensack Meridian Health Raritan Bay Medical Center (7.9 miles)