Westfield Center

Pros

• The staff at Westfield Center provides excellent customer service and demonstrates professionalism and empathy in their care.
• The facility is clean and well-maintained, contributing to a positive atmosphere for patients.
• Therapy staff, including physical therapy, occupational therapy, and pulmonology, receive high praise for their quality of care.
• Many families express gratitude for the compassionate care their loved ones received at Westfield Center.
• Patients are treated with respect and kindness by the nursing and rehabilitation staff.

Cons

• The nursing and aide staff do not attend to patients in a timely manner, often leading to wait times of up to two hours.
• Some staff members display a nasty attitude, contributing to a negative environment for patients and their families.
• Food service frequently provides meals that do not comply with patient allergies or requests from the weekly menu check-off list.
• Social workers are described as condescending towards patients and family members.
• Many front-line staff have thick accents, making communication difficult for patients who have hearing issues.
• Staff members can be rude and unprofessional, often ignoring patients and showing no interest in their well-being.
• The facility is reported to be dirty and poorly run, which raises concerns about the quality of care provided.

Review

The reviews for the Westfield Center depict a deeply divided perspective on the facility, highlighting significant contrasts in patient care and staff professionalism. While some families express gratitude for the nursing and rehabilitation services provided to their loved ones, others paint a troubling picture of neglect, poor communication, and unprofessional behavior from staff members.

Several reviewers commend the therapy staff—comprising physical therapists (PT), occupational therapists (OT), and pulmonology specialists—for their dedication and quality of care. Patients undergoing rehabilitation seem to have had positive experiences with these professionals, often praising their expertise and empathetic approach towards recovery. Reviewers note that the therapy team appears committed to delivering effective treatment plans tailored to individual needs.

However, this praise stands in stark contrast to criticisms directed at nursing staff and aides within the facility. Multiple reviewers report significant issues with response times for assistance, noting that patients frequently face extended wait times of up to two hours before receiving attention from nurses or aides. Some family members express frustration over call lights being ignored, which exacerbates feelings of helplessness among patients who rely on timely assistance. This perceived lack of urgency or concern from frontline staff leads to strong dissatisfaction regarding overall patient care, casting a negative shadow on what could be an otherwise supportive environment.

Moreover, several accounts highlight an unsettling atmosphere created by certain staff members’ attitudes toward both residents and their families. Complaints have surfaced about rudeness among some employees, with instances of caregivers making disparaging remarks or displaying condescension when interacting with patients’ family members. Such behavior not only compromises the trust that families place in the institution but also contributes to a hostile environment for vulnerable individuals seeking care during challenging circumstances.

Alongside staffing issues are serious concerns raised about food service quality within the center. Reviews indicate that dietary restrictions are not adequately taken into account; patients have reported receiving meals containing allergens despite having previously specified their preferences on check-off lists provided by the facility. This lack of attention could pose health risks for susceptible individuals and reflects poorly on operational management protocols regarding patient safety.

Finally, several reviews emphasize a pressing need for better communication within Westfield Center. Families express difficulty understanding frontline caregivers due to language barriers stemming from thick accents, further complicating already challenging situations for hearing-impaired patients. These communication breakdowns often lead to situations where important health concerns go unaddressed as staff may inadvertently overlook vital information shared by patients or their relatives during visits.

In conclusion, while there are glimmers of hope in terms of dedicated therapy services at Westfield Center—highlighting compassionate care provided by certain team members—the prevailing sentiment points toward systemic issues plaguing various facets of patient experience within the facility. The persistent demand for improved staffing levels alongside enhanced training protocols stands out as essential if Westfield Center aims to foster an environment where all residents feel respected and well cared for amidst their health challenges.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Speciality (3.1 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Parks

• Ponderosa Farm Park (1.9 miles)
• Mindowaskin Park (2.2 miles)
• Winfield Park (2.2 miles)
• Milton Lake Park (2.9 miles)
• Forest Road Park (3.4 miles)
• Merrill Park (3.6 miles)
• Columbia Park (7 miles)

Physicians

• Premier Urology Group (2.9 miles)
• Kartan Saritha Summit Medical Group Westfield (3.7 miles)
• Kenilworth Primary Care (3.9 miles)
• Merck (4.5 miles)
• University Radiology Group (6.3 miles)
• Summit Medical Group (6.8 miles)
• Raritan Bay Cardiology (6.9 miles)

Transportation

• NJT - Rahway Station (3.2 miles)
• New Jersey Transit - Metropark Station (4.1 miles)
• NJT - Metuchen Station (6.1 miles)
• NJT - Summit Station (6.4 miles)
• NJT - Short Hills Station (6.8 miles)
• NJT - Millburn Station (7 miles)
• NJT - Maplewood Station (7.8 miles)

Restaurants

• Bond Street Cafe (3.6 miles)
• Stage House Tavern (3.9 miles)
• Scotchwood Diner (4.2 miles)
• Wendy's (4.3 miles)
• Big Shots Sports Bar & Grill (4.7 miles)
• Hibachi Grill & Supreme Buffet (4.7 miles)
• Jose Tejas (4.8 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (5.2 miles)
• Wegmans Food Markets (5.7 miles)
• The Bread Stand (7.5 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.9 miles)
• True Salvage Cafe (8.1 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (5.6 miles)

Places of Worship

• Church of the Little Flower (6.7 miles)
• Our Lady of Fatima Roman Catholic Church (7.5 miles)
• Morrow Memorial United Methodist Church (7.6 miles)

Hospitals

• Hackensack Meridian Health Raritan Bay Medical Center (7.9 miles)