Complete Care at Westfield

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  • Interior

    A spacious dining room with multiple tables and chairs arranged neatly on a hardwood floor, featuring ceiling fans and large windows providing natural light.
  • Outdoors

    A beautiful moment captured at a wedding, celebrating love and family.
  • Decor

    A cozy living room with a fireplace, decorations, and a welcoming atmosphere.
  • Building

    A view of a school building with a sloped roof, surrounded by grass and trees under a cloudy sky.
  • Architecture

    A charming house with a well-kept garden, basking in the warm glow of sunset.
  • Tree

    A beautifully decorated area for Christmas featuring a festive theme with vibrant colors and holiday imagery.
  • Healthcare

    A hospital room with two beds separated by a curtain divider.
  • Wheelchair

    A joyful family gathering to celebrate a special occasion.

Complete Care at Westfield

1515 Lamberts Mill Road, Westfield, NJ 07090

For more information about senior living options: (844) 490-3973

4.5 from 110 reviews
5 stars
88
4 stars
10
3 stars
2
2 stars
2
1 stars
8

Memory Care Skilled Nursing Facility

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    Overall Review of Complete Care at Westfield

    Pros

    • pro The staff are attentive and compassionate, making the experience as smooth as possible.
    • pro The nurses are among the best of the best.
    • pro The rehab department helps patients walk again and regain independence.
    • pro The facility is clean, neat, and well maintained.
    • pro Administration is proactive and responsive, tending to needs promptly.
    • pro The medical assistants and CNAs are kind, professional, and friendly.
    • pro Clementine is the best nurse.
    • pro The therapy team is skilled, supportive, and dedicated to patient progress.

    Cons

    • pro One reviewer warned not to send a loved one there, describing neglectful care and missing belongings.
    • pro Another reviewer reported very bad care, noting a relative with pneumonia waited two days for a chest X-ray and another day for antibiotics.
    • pro A reviewer stated the facility smelled of urine and left residents soaked in urine, indicating neglect.
    • pro A family member alleged severe bed sores and pain medication not delivered in a timely manner.
    • pro One reviewer described Genesis Nursing Home and Rehab Center as understaffed and inattentive, with lazy, uncaring staff.
    • pro A reviewer urged state intervention, saying the facility needed to be investigated and possibly shut down.
    • pro One reviewer cautioned not to bring a loved one due to theft of belongings and pervasive neglect.
    • pro A patient called the facility the worst they've encountered and claimed the 4.1 rating was a lie.

    Review

    Complete Care at Westfield is best suited for older adults who need a focused rehab pathway and a reliable, hands-on care team to rebuild strength and mobility after hospitalization or surgery. Families that want visible progress through physical and occupational therapy, paired with attentive nurses and aides, will find a practical match here. The environment tends to feel cleaner and more orderly than many peers, with staff who emphasize accessibility and daily routines that support recovery. In short, the strongest fit is someone aiming to regain independence quickly and a family committed to staying engaged in the plan of care.

    Alternatives to consider include facilities that prioritize long-term medical management beyond rehab, dedicated memory-care environments, or centers with a more uniform safety and staffing profile. Several reviews flag concerns about inconsistent staffing, communication gaps, or delays in treatment. If a resident requires steady, around-the-clock supervision, constant nurse availability, or robust oversight, it is prudent to compare with options that report stronger state survey results and fewer reports of neglect, odor issues, or operational lapses.

    The core strengths here are in the therapy department. Multiple residents credit physical and occupational therapists with meaningful gains - sometimes moving from non-ambulatory to walking, climbing stairs, and returning home. Nurses and CNAs are repeatedly described as compassionate and capable, with rehab staff consistently praised for going above and beyond. The facility's cleanliness and orderly presentation reinforce confidence, and administrative responsiveness when concerns arise adds a practical layer of reassurance for families navigating post-acute recovery. For those focused on tangible mobility outcomes, these advantages carry substantial weight.

    Yet, the flip side cannot be ignored. A minority of reviews describe very bad care, delays in diagnostics and medications, and inconsistent communication that undermine trust. Some accounts point to odors, shift-by-shift staffing gaps, or situations that feel unsafe for vulnerable residents. A few families report more serious problems such as bed sores or medical delays that complicated recovery. Appearance can feel dated to some observers, and parking access remains a straightforward logistical irritant. Taken together, these warnings reflect real variability in experience across residents and times.

    Balancing the scales, the strong rehab results and genuinely caring staff often offset many drawbacks for a typical rehab patient, especially when the goal is restoring walking, balance, and independence. Where families connect with the therapy and nursing teams, progress tends to be clear and meaningful. However, unresolved concerns about pace of care, communication, or consistency of staffing can tilt the calculus away from a favorable outcome. The decision hinges on risk tolerance and the ability to verify current staffing levels and care protocols through direct conversations with administrators and frontline therapists, ideally during a thorough tour and candid questions.

    For families evaluating Complete Care at Westfield, begin with a candid tour and ask about staffing patterns, nurse call responsiveness, and PT/OT schedules. Request recent survey findings, patient-to-staff ratios, and a clear plan for any anticipated medical needs. If rehab outcomes and a warm, engaged therapy team are non-negotiables, this center deserves serious consideration - but have a plan B in mind if reports of neglect or operational gaps persist after a focused visit. In the right circumstances, Complete Care at Westfield can accelerate recovery and restore confidence, making it a strong contender among Westfield options for families prioritizing rehabilitation and practical progress.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Newark International (10 miles away) Newark International (10 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Complete Care at Westfield in Westfield, NJ is a premier assisted living community that offers top-notch care services to its residents. With a focus on skilled nursing facility care, our community provides 24-hour supervision and assistance with activities of daily living such as bathing and dressing.

    Our fully furnished apartments feature all the amenities necessary for a comfortable lifestyle. Residents can enjoy cable or satellite TV, Wi-Fi/high-speed internet, and a telephone in their apartments. They also have access to a dining room where they can savor delicious meals prepared by our skilled chefs.

    At Complete Care at Westfield, we understand the importance of mental and physical wellbeing. That's why we offer a mental wellness program and specialized memory care programming for those with mild cognitive impairment. Our dedicated staff members work closely with healthcare providers to ensure coordinated care for all residents.

    We take pride in providing personalized care that meets individual needs. Whether it's special dietary restrictions like a diabetes diet or transportation arrangements for medical appointments, we go above and beyond to cater to our residents' unique requirements.

    In addition to exceptional care services, our community boasts beautiful outdoor spaces and gardens where residents can relax and soak up nature's beauty. We also offer housekeeping services to help maintain a clean and tidy living environment.

    Complete Care at Westfield is conveniently located near essential amenities such as cafes, parks, pharmacies, physicians, restaurants, and transportation options, making it easy for residents to enjoy everything the surrounding area has to offer.

    Come experience the warmth and comfort of Complete Care at Westfield - your trusted partner in assisted living excellence.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (1.2 miles)
    • Walgreens (2.2 miles)
    • CVS Pharmacy (2.2 miles)
    • CVS Speciality (3.1 miles)
    • Walgreens (3.6 miles)
    • Walgreens (3.7 miles)
    • CVS Pharmacy (3.8 miles)

    Parks

    • Ponderosa Farm Park (1.9 miles)
    • Mindowaskin Park (2.2 miles)
    • Winfield Park (2.2 miles)
    • Milton Lake Park (2.9 miles)
    • Forest Road Park (3.4 miles)
    • Merrill Park (3.6 miles)
    • Columbia Park (7 miles)

    Physicians

    • Premier Urology Group (2.9 miles)
    • Kartan Saritha Summit Medical Group Westfield (3.7 miles)
    • Kenilworth Primary Care (3.9 miles)
    • Merck (4.5 miles)
    • University Radiology Group (6.3 miles)
    • Summit Medical Group (6.8 miles)
    • Raritan Bay Cardiology (6.9 miles)

    Transportation

    • NJT - Rahway Station (3.2 miles)
    • New Jersey Transit - Metropark Station (4.1 miles)
    • NJT - Metuchen Station (6.1 miles)
    • NJT - Summit Station (6.4 miles)
    • NJT - Short Hills Station (6.8 miles)
    • NJT - Millburn Station (7 miles)
    • NJT - Maplewood Station (7.8 miles)

    Restaurants

    • Bond Street Cafe (3.6 miles)
    • Stage House Tavern (3.9 miles)
    • Scotchwood Diner (4.2 miles)
    • Wendy's (4.3 miles)
    • Big Shots Sports Bar & Grill (4.7 miles)
    • Hibachi Grill & Supreme Buffet (4.7 miles)
    • Jose Tejas (4.8 miles)

    Cafes

    • Starbucks (4.5 miles)
    • Starbucks (5.2 miles)
    • Wegmans Food Markets (5.7 miles)
    • The Bread Stand (7.5 miles)
    • Panera Bread (7.6 miles)
    • Starbucks (7.9 miles)
    • True Salvage Cafe (8.1 miles)

    Theaters

    • AMC DINE-IN Menlo Park 12 (5.6 miles)

    Places of Worship

    • Church of the Little Flower (6.7 miles)
    • Our Lady of Fatima Roman Catholic Church (7.5 miles)
    • Morrow Memorial United Methodist Church (7.6 miles)

    Hospitals

    • Hackensack Meridian Health Raritan Bay Medical Center (7.9 miles)

    Frequently Asked Questions

    Where is Complete Care at Westfield?
    Does Complete Care at Westfield provide care for residents with dementia or Alzheimer's disease?
    What photos are available for Complete Care at Westfield in Westfield, New Jersey?

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