CareOne at the Highlands

Pros

• The facility created a homier environment that encouraged patients to dress in street clothes, which helped them feel more at ease in their recovery.
• Staff members were consistently positive and responsive, quickly addressing patients' needs whenever they called for help.
• The Director of Rehab coordinated therapy sessions flexibly around patients' outings to ensure continued progress in their rehabilitation.
• The dietician was open to adjusting dietary plans based on individual patient needs, demonstrating a commitment to tailored care.
• Staff members demonstrated compassion and kindness, ensuring that every patient felt valued and cared for during their stay.
• The transportation arrangements for medical treatments were handled efficiently by the administrative staff, showcasing their dedication to patient care.
• Overall, the atmosphere of the facility fostered a caring culture that made a lasting impression on both patients and their families.

Cons

• The facility has consistently failed to provide adequate daily therapy to patients.
• Patients are often left in urine-soaked sheets and clothing for prolonged periods without attention from staff.
• There is a lack of timely response from staff when patients call for help, leading to neglectful care.
• Communication with family members is poor, especially during pandemic restrictions, causing additional distress.
• Patients experience significant deterioration in their condition due to negligent attention and care from the staff.
• Basic hygiene needs, such as timely diaper changes, are not met, leading to further health complications.
• The facility shows signs of being unclean and poorly maintained, with grimy living conditions.
• Staff members sometimes exhibit rudeness or dismissiveness in response to inquiries from families.
• Patients have experienced medication mismanagement and loss of personal belongings without accountability from the facility.
• Emergency situations appear to be mishandled, with inadequate communication regarding patient status and care plans.

Review

The reviews of CareOne rehabilitation facility present a stark contrast between experiences, revealing both alarming accounts of neglect and instances of commendable care. Many families express severe dissatisfaction with the level of treatment their loved ones received, detailing distressing situations that highlight a lack of attention and adequate medical care. In stark contrast, other reviewers share positive experiences about compassionate staff who genuinely cared for their relatives during recovery.

Several reviewers recount harrowing stories about patients being left in unacceptable conditions. One reviewer lamented that their mother remained in the same dirty clothes for days on end and was often found sitting in urine-soaked sheets for hours without any assistance from the staff. Calls for help went unanswered, leading to concerns about the quality of supervision and care provided at the facility. The reviewer described how their loved one deteriorated during her stay instead of improving, indicating a failure in providing appropriate rehabilitation services. In another account, a family member reported issues such as delayed diaper changes and inadequate communication from the staff during the COVID-19 pandemic when visitation was restricted.

There are also disturbing reports related to misdiagnoses and poor medical oversight. One reviewer mentioned that their relative was told they had pneumonia while no evidence of such was found upon admission to an emergency room. Such claims raise serious questions about coordination between CareOne's staff and appropriate medical professionals, potentially endangering patients' health outcomes due to negligence or insufficient monitoring processes.

Amid these troubling narratives were perspectives praising certain aspects of CareOne’s operations. Positive reviews highlight a supportive environment where patients felt encouraged to participate actively in their recovery process. One family shared that they appreciated how the facility fostered a homelike atmosphere, allowing their father to dress in street clothes rather than hospital gowns—an experience that contributed positively to his morale during his stay.

Further praise is directed toward specific individuals within the facility whose care made significant differences in patients' rehabilitation journeys. Reviewers mentioned responsive staff members who demonstrated genuine compassion: nurses quickly attending to calls for assistance or staff members proactively offering help when needed. Patients particularly noted how important it was for therapists and coordinators to tailor therapies around individual needs while facilitating outings without disrupting progress—a delicate balance that speaks volumes about dedication within certain roles at CareOne.

However, consistently echoed concerns from dissatisfied families included unpleasant odors pervading common areas and patient rooms; even those who offered positive feedback recognized this as an issue impacting overall comfort within the facility. This contradiction exemplifies broader operational challenges facing CareOne—the struggle between delivering attentive rehabilitative care while maintaining satisfactory cleanliness standards amid higher patient volumes during challenging times like a pandemic.

Ultimately, these mixed reviews emphasize critical considerations potential families must weigh when seeking post-operative rehabilitation services for loved ones. While some individuals report positive interactions characterized by empathetic treatment led by dedicated providers committed to patient well-being, many others bear witness to distressing neglect that should never accompany any healthcare setting—underscoring an urgent need for systemic improvements in supervision, communication protocols, and resources allocated towards both staffing levels and basic sanitation practices at facilities like CareOne.

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (3.5 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)

Restaurants

• Hibachi Grill & Supreme Buffet (1.5 miles)
• Wendy's (3.8 miles)
• Stage House Tavern (3.8 miles)
• Arooga's (3.8 miles)
• Chick-fil-A (3.9 miles)
• Scotchwood Diner (4.1 miles)
• The Cheesecake Factory (4.2 miles)

Parks

• Ponderosa Farm Park (2.2 miles)
• Forest Road Park (3.5 miles)
• Columbia Park (3.7 miles)
• Merrill Park (4.3 miles)
• Mindowaskin Park (4.5 miles)
• Grandview School Play Ground (5.1 miles)
• Milton Lake Park (5.5 miles)

Transportation

• New Jersey Transit - Metropark Station (3.6 miles)
• NJT - Metuchen Station (4.1 miles)
• NJT - Edison Station (5.6 miles)
• NJT - Rahway Station (5.8 miles)
• New Brunswick Train Station (7.6 miles)
• NJT - Summit Station (8.4 miles)

Places of Worship

• Our Lady of Fatima Roman Catholic Church (4 miles)
• Church of the Little Flower (6.3 miles)
• Muslim Center of Middlesex County (6.4 miles)
• St Vincent De Paul Rc Church (7.9 miles)
• Somerset Presbyterian Church (8.3 miles)
• Chinese Christian Church (8.8 miles)

Cafes

• Panera Bread (4.1 miles)
• Starbucks (4.8 miles)
• Starbucks (5.6 miles)
• Wegmans Food Markets (5.8 miles)
• Starbucks (5.9 miles)
• Starbucks (7.6 miles)
• Starbucks (8.8 miles)

Physicians

• University Radiology Group (4.3 miles)
• Medemerge (4.7 miles)
• University Radiology (5.4 miles)
• Watchung Pediatrics (5.7 miles)
• Raritan Bay Cardiology (5.7 miles)
• Warren Dermatology Associates (6.4 miles)
• Kartan Saritha Summit Medical Group Westfield (6.4 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (4.4 miles)
• 2220 Amc New Brunswic (7.6 miles)

Hospitals

• Emergency Department, St Peter's University Hospital (7.7 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (7.7 miles)
• Robert Wood Johnson University Hospital (7.8 miles)