Overall Review of Dellridge Health & Rehabilitation Center
common
29 reviews mention this
Staff kindness and attentiveness
Residents and families repeatedly describe the staff as kind, attentive, and responsive.
Across many reviews, families praise the day-to-day care they received from nurses, aides, therapists, and admissions, often describing staff as caring, professional, and easy to talk to. Several reviewers also mention feeling comfortable and supported, including when concerns came up during the stay. A few negative reviews still acknowledge that some individuals were patient or kind, even while criticizing other parts of care.
common
21 reviews mention this
Rehab progress with PT and OT
Many residents describe meaningful gains through physical and occupational therapy.
A consistent theme is improvement attributed to therapy, with reviewers describing progress in mobility, transfers, and daily independence. Multiple posts specifically mention PT and OT helping patients relearn how to walk, stand, or manage after surgery and injuries. Even some reviews that were less positive still point to therapy as a bright spot, particularly when comparing rehab outcomes to other facility concerns.
caveat
6 reviews mention this
Facility cleanliness is a mixed signal
Cleanliness is praised by many, but a handful of reviews raise serious cleanliness concerns.
Several residents and families describe the building as clean, well-kept, and kept spotless, and some specifically praise the cleanliness of rooms and common areas. Others report problems like dirty bathrooms, strong urine odor, roaches, or overall unclean conditions, including in reviews that also criticize care and staffing. Taken together, cleanliness comes through as variable depending on when and where someone experienced the facility.
caveat
8 reviews mention this
Food quality draws strong opinions
Dining quality is inconsistent, with both positive and negative comments in reviews.
Some reviewers say the meals were good or even better than what they were used to, and a few mention accommodating dietary needs. Others describe food as terrible, inedible, or disappointing during the stay, and at least one review calls out ongoing diet-related dissatisfaction. These mixed comments align with the idea that meal experience can vary.
caveat
5 reviews mention this
Staffing and response time concerns
A recurring concern is understaffing and slow or uneven help when residents need assistance.
While many reviews praise responsiveness, a smaller set describes the facility as understaffed—especially on weekends—and in some cases notes confusion among aides or delays getting help. Other critical reviews mention slow response times and problems with care processes, such as medication timing or assistance not happening when expected. These posts generally contrast with the many accounts of staff being attentive, indicating uneven experiences across reviewers.
common
8 reviews mention this
Admissions and social work support
Families often mention strong support from admissions and social services during transitions.
Several reviews highlight help from admissions and social workers in organizing next steps, answering questions, and keeping families informed. Reviewers also describe tours or guidance from admissions representatives as part of how they felt prepared for a move into rehab or longer-term care. Even when residents had other issues, families frequently credit specific staff for communication and follow-through.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
96 resident community capacity
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Devotional services on-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
LaGuardia (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Kind staff, especially coordinator Maribel.
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