Bergen New Bridge Medical Center in Paramus, NJ
Save230 East Ridgewood Avenue, Paramus, NJ 07652
For more information about senior living options: (844) 490-3973
The surgical staff is outstanding - they are friendly, kind, and very knowledgeable. The orthopedic care exceeded expectations, with no pain during and after the surgery and a strong return of function. Dr. Sorathia provided care of the highest professional and human quality, with thorough, attentive service. Thanks to these remarkable physicians and their teams, the patient truly has their life back. The recovery center staff are compassionate and go above and beyond to support patients. Colleen is described as an absolute delight by patients. The nurses in detox and recovery centers answer questions, explain everything, and go above and beyond for patients.
The guards at the hospital's main entrance are rude and yell at patients, which is unacceptable for care. The detox/psychiatric center is described as jail-like, with phones taken away and limited ability to contact loved ones. Security is accused of stealing a family member's phone after release, making the place untrustworthy. Staff are said to force undressing or body inspections and administer injections without proper consent, which feels like sexual abuse. An elderly security guard reportedly watched a patient sleep, causing trauma for a minor. The staff are repeatedly described as unprofessional, disrespectful, and lacking empathy, especially toward mentally ill patients. The billing department is called the worst, with incorrect charges, billing confusion, and rude personnel. The ER is criticized for long waits, miscommunication, and a lack of information about medications and discharge plans. The inpatient psychiatric unit is labeled cruel and dehumanizing, with coercive sedation and neglect.This community is best suited for families facing acute, time-sensitive needs where immediate access to detox or stabilization services is a primary requirement and where caregivers are prepared to actively oversee care, advocate for patients, and navigate a highly variable experience. It can be a critical entry point when options are limited and a bed, meals, and a structured program are essential to bridging a crisis. In other words, it works as a last-resort lifeline for those who can tolerate a highly uneven care environment and insist on persistent family involvement to ensure safety and progress.
Alternatives should be strongly considered for anyone prioritizing consistently respectful treatment, reliable communication, transparent billing, and truly trauma-informed care. Across reviews, the most persistent cautions point to rude or inattentive frontline staff, frequent gaps in information sharing, and concerns about coerced or unexplained medication decisions. Families seeking a predictable, patient-centered experience with reliable discharge planning and HIPAA respect will want to look elsewhere and verify that any chosen facility offers strong, dedicated patient advocacy and a track record of stable, compassionate care.
On the upside, several clinical strengths and dedicated providers emerge amid the turbulence. Notably, orthopedic and GI care earned high praise: an outstanding shoulder surgeon and a gastroenterologist described as thorough and human in their approach. The Recovery Center is repeatedly cited as a substantial asset - providing rides, referrals, housing resources, and broad support that helps sustain recovery beyond the hospital stay. In the outpatient sphere, clinicians such as Colleen, Dr. Belz, and a team of counselors are repeatedly praised for listening, not rushing visits, and coordinating care in a way that feels genuinely centered on the patient. These strengths demonstrate what the facility can achieve when treated as a pathway to real, long-term improvement.
Yet these strengths do not erase the most consequential downsides. Time and again, patients report experiences that undermine trust and safety: aggressive or dismissive security and front-desk staff, perceived coercion or sedative-driven episodes without clear explanations, and repeated allegations of privacy violations or incomplete medication transparency. The psychiatric wards, in particular, are described as environments that can feel dehumanizing or threatening, with reports of neglect, inconsistent staffing, and minimal constructive activity. Billing chaos and repeated, disputed charges further erode confidence, while lengthy waits for appointments, inconsistent scheduling, and fragmented communication compound the sense that needs are not reliably met. In short, the risk profile here is real and persistent.
Given these realities, decision-makers should approach with a concrete action plan. If this facility is chosen, insist on a single point of contact to coordinate all aspects of care, request a current, itemized list of all medications with providers and dosages, and document every interaction and decision. Proactively involve patient advocates or social workers, and push for timely discharge planning with clear post-acute referrals. Monitor billing statements closely, challenge any discrepancies, and escalate concerns through formal channels if needed. Rely on Recovery Center staff for wraparound support, but maintain a healthy skepticism about administrative processes and staff consistency, especially in the psychiatric and intake areas.
In the end, Bergen New Bridge Medical Center operates as a mixed map: it can save lives and restore function in urgent moments, but it also presents substantial risks that families must mitigate through vigilance and proactive advocacy. For families who prize steadiness, clear communication, privacy, and reliable care coordination, stronger alternatives should be explored first. For those with limited options and a readiness to partner closely with clinicians and advocates, the center may serve as a necessary, albeit imperfect, route to stabilization and recovery. The key is recognizing where the system can deliver life-saving treatment and where it can fall short, and planning accordingly.
574 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (16 miles away) Newark International (19 miles away) Westchester Cty (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bergen New Bridge Medical Center in Paramus, NJ is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is fully equipped with amenities such as a beauty salon, cable or satellite TV, a computer center, gaming room, fitness room, small library, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals in the spacious dining room with restaurant-style dining or prepare their own meals in the kitchenette provided in each unit. Housekeeping services ensure that the living spaces are always clean and well-maintained.
Residents at Bergen New Bridge Medical Center have access to various care services to support their daily needs. The 24-hour call system and supervision provide assistance and peace of mind at all times. The dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and in the correct dosage. Special dietary restrictions are accommodated to cater to individual preferences and health needs.
In addition to the excellent amenities and care services offered, Bergen New Bridge Medical Center also provides a vibrant social environment for its residents. Planned day trips and resident-run activities offer opportunities for socializing and engaging in recreational activities within the community. Fitness programs help promote physical wellness among residents.
The surrounding area provides convenience with numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and transportation options nearby. This allows residents easy access to various amenities outside of the community while still enjoying the comfort and security offered within.
Overall, Bergen New Bridge Medical Center is an outstanding assisted living community that strives to enhance the quality of life for its residents by providing top-notch amenities, personalized care services, engaging activities, and convenient access to nearby facilities.
Bergen New Bridge Medical Center is located at 230 East Ridgewood Avenue, Paramus, NJ 07652 in Bergen County, New Jersey
Bergen New Bridge Medical Center on seniors.fyi includes 9 photos including images showing conference room, meeting room, wood paneling, bookshelves, outdoors, park, nature, garden, and more.
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