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Bergen New Bridge Medical Center in Paramus, NJ

Bergen New Bridge Medical Center is a nursing home community in Paramus, NJ.

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Bergen New Bridge Medical Center in Paramus, NJ

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230 East Ridgewood Avenue, Paramus, NJ 07652

For more information about senior living options: (866) 208-4318

2.7 from 120 reviews
5 stars
49
4 stars
2
3 stars
1
2 stars
1
1 stars
67

Overall Review of Bergen New Bridge Medical Center

differentiator 8 reviews mention this

Recovery support for sobriety stands out

Residents describe strong recovery support that helps them stay engaged and motivated.

Several residents highlight the recovery-focused environment as a reason they felt supported during detox and longer-term recovery. Reviews mention staff who offer resources, encourage participation, and provide group or program guidance, including counseling-style support for maintaining sobriety. Some also credit the community with helping them keep appointments and follow through with next steps. A few reviews describe specific staff members at the recovery center as especially helpful.

caveat 11 reviews mention this

Care and communication draw sharp criticism

Multiple reviewers say communication and coordination problems undermined their care.

A substantial number of reviews describe communication breakdowns, including delays, not returning calls, and difficulty getting clear answers. Some residents and families mention problems with follow-through after appointments, including medication or record handling and needing to repeatedly contact staff. Others describe interactions with security or front-desk staff as unprofessional or rude. Taken together, reviewers portray care as inconsistent—where some individuals praised specific caregivers, others felt unsupported or dismissed.

caveat 5 reviews mention this

Cleanliness and condition concerns recur

Some reviews raise recurring concerns about cleanliness and physical upkeep.

Several residents describe the facility as dirty or not well maintained, including mentions of unpleasant odors and unsanitary conditions in rooms or common areas. Other reviews mention issues with the building environment—such as confusion, a creepy layout, or maintenance problems that affected their experience. A few reviews specifically call out that their ward or recovery spaces were not clean during their stay. These accounts stand in contrast to the more positive comments from other residents who praised the cleanliness.

caveat 6 reviews mention this

Billing and payment issues upset families

Reviewers frequently report billing and payment frustrations after receiving care.

Some families describe unexpected or disputed charges, including repeated bills, incorrect amounts, or billing that continued after care ended. Others mention financial stress tied to administrative issues, such as delayed Medicaid submission or delayed billing resolution. Several reviews also express difficulty paying and frustration with how billing questions were handled. While some residents praised medical care, billing-related complaints appear often and are a consistent source of dissatisfaction.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 574 resident community capacity 574 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • LaGuardia (16 miles away) LaGuardia (16 miles away)
  • Newark International (19 miles away) Newark International (19 miles away)
  • Westchester Cty (20 miles away) Westchester Cty (20 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Popeyes Louisiana Kitchen (1.5 miles)
  • Suburban Diner (1.6 miles)
  • McDonald's (1.7 miles)
  • The Capital Grille (2.7 miles)
  • Van Dyke Ice Cream (3.7 miles)
  • Houston's (3.9 miles)
  • Park Wood Deli (4.3 miles)

Parks

  • Van Saun County Park (1.9 miles)
  • Saddle River County Park - Dunkerhook Area (1.9 miles)
  • Saddle River County Park (2.4 miles)
  • Paterson Great Falls National Historical Park (6.7 miles)
  • Flat Rock Brook Nature Center (7.5 miles)
  • Rutherford Memorial Park (8.3 miles)

Pharmacies

  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • Franklyn's Pharmacy (3.9 miles)
  • CVS Pharmacy (3.9 miles)

Hospitals

  • The Valley Hospital (2.8 miles)
  • Hackensack Meridian Health Pascack Valley Medical Center (3.2 miles)
  • Holy Name Medical Center (5.7 miles)
  • St Joseph's Regional Medical Center (6.5 miles)

Theaters

  • Dreamscape at AMC Garden State Plaza (2.9 miles)
  • AMC DINE-IN Shops At Riverside 9 (3.9 miles)

Places of Worship

  • All Saints Episcopal Church (3.2 miles)
  • Community Church Of Glen Rock (3.2 miles)
  • Hawthorne Gospel Church (5.2 miles)
  • Clifton Blue Mosque (7.1 miles)
  • Good Shepherd Lutheran Church (7.7 miles)
  • Bais Torah U'tefilah (7.9 miles)
  • St Pauls Parish (8.1 miles)

Physicians

  • Kayal Orthopedic - Westwood (3.2 miles)
  • Tenafly Pediatrics (5.4 miles)
  • Park Medical Group PA (5.7 miles)
  • Christian Health Care Center () (6 miles)
  • Paterson Community Health Center (6.1 miles)
  • Women's Total Health of Woodcliff Lake (6.2 miles)
  • Dr Mondana S. Yazdi, MD (6.9 miles)

Cafes

  • Starbucks (3.7 miles)
  • Starbucks (4.5 miles)
  • Bogota Press Cafe (5.4 miles)
  • Starbucks (6.6 miles)
  • Willow & Whisk (6.7 miles)
  • Starbucks (7 miles)
  • Starbucks (7.5 miles)

Transportation

  • NJT - Hawthorne Station (4.8 miles)
  • NJT - Waldwick Station (5 miles)
  • IHA Arbor Road Bus Stop (8.2 miles)
  • Metro North - Riverdale Station (8.6 miles)

Frequently Asked Questions

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