One Bay Avenue, Montclair, NJ 07042
For more information about senior living options: (844) 490-3973
At Hackensack-Umc Mountainside, the monthly cost for a private room is $3,400, making it a more affordable option compared to the average costs in Essex County and throughout New Jersey. In Essex County, private room rates soar to approximately $4,597, while the statewide average reaches about $5,799. This pricing structure positions Hackensack-Umc Mountainside as an attractive choice for individuals seeking quality care without the financial burden often associated with similar facilities in both the county and state. The competitive pricing reflects a commitment to accessible healthcare while maintaining high standards of patient services.
| Floor plans | Hackensack-Umc Mountainside | Essex County | New Jersey |
|---|---|---|---|
| Private | $3,400 | $4,597 | $5,799 |
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Dr Sapira was calm, clear and compassionate, and his bedside manner put the patient at ease. The ER nurse Gary was incredibly kind and attentive, checking on them often. The front desk staff were lovely and helpful throughout the visits. Dr Victor Maroun was patient, kind, and compassionate, making the patient feel calm and safe. ICU nurses provided excellent, life-saving care. Nurse Bella in the ER offered appreciated help on the birthday.
The ER staff refused to drain the nail and discharged him with a splint after claiming the finger was fractured. Jenavs the receptionist was unprofessional and openly rude to a visitor. Mary Gee the receptionist was rude and disrespectful to a patient's family. One reviewer described the staff as mean and uncaring, with a discharge nurse arguing and a doctor who did not explain the discharge. Dr. Lisa Leuchten was described as dismissive and having poor bedside manners. Nurses were sometimes seen chatting about personal matters while administering injections. A patient alleged fraudulent billing, claiming charges for services not received and demanding immediate payment. The records department allegedly misread medical information and failed to correct it for months. A mother reported a newborn's arm fracture in the hospital's care and criticized the lack of lactation support and feeding guidance.A tapestry of experiences unfolds around Hackensack Meridian Mountainside Medical Center, weaving together moments of exceptional care with episodes of frustration, miscommunication, and financial confusion. On some evenings, patients and their families were greeted by calm, capable clinicians who steadied nerves and explained what was happening with warmth and clarity. One visitor described a Sunday night when a nail injury led to a split-second decision about treatment, and although the visit began with the feeling of being a burden, the day's better experiences at the bedside painted a contrasting picture of what emergency care can be. The same thread of care recurred in other accounts: Dr Sapira's calm demeanor helped ease a frightened child; Gary the nurse's attentiveness and kindness offered steady reassurance; and elsewhere, Dr Victor Maroun's patient, gentle, thorough approach transformed a frightening abdominal emergency into a calmer, more comprehensible experience. These moments were frequently framed by supportive nursing staff as well as a broader hospital team who could be efficient, professional, and reassuring in stressful circumstances. In addition, a patient who spoke highly of the ICU nurses honored the dedication of the night-and-day teams who deliver life-saving, attentive care, noting that the overall hospital environment could be a source of comfort and safety when the care teams were at their best. Even the front-of-house staff sometimes earned praise, with a visitor describing the front desk as lovely and helpful, and the overall patient experience during some visits as one of relief, gratitude, and trust in those moments when the care felt well-coordinated and compassionate.
Yet behind the scenes of those positive, life-affirming moments lay a different reality for others. A recurring theme across several reports is an impression of unkind or unhelpful behavior from some reception staff. One reviewer recounted an encounter with a receptionist who seemed blunt and unprofessional, and who even communicated directly with a security guard in front of a visiting family member - an incident that left the impression that courtesy and discretion were not being observed at the door. Another account described a similar sense of coldness from a front-desk staff member, suggesting that people visiting loved ones in distress deserve empathy rather than hostility. The pattern here points to a broader concern: while some patients encounter patient-centered, respectful interactions, others report rudeness, dismissiveness, and a lack of empathy at crucial moments that set a negative tone for the entire experience.
Compounding these experiences are reports of specific interpersonal frictions within the clinical setting. A patient described a discharge nurse who argued and who, in their view, did not explain options clearly, leaving the patient with a sense of being rushed or misinformed about next steps. A female physician's communication style in another visit was characterized as dismissive, with suggestions that the patient's concerns were being disregarded. In several narratives, the impression of being dismissed or minimized by medical staff contrasted sharply with the compliments given to peers who conveyed patience, clarity, and reassurance. Taken together, these vignettes suggest that the difference between a healing experience and a frustrating one can hinge on the interpersonal dynamics between patients and the staff who are in direct contact with them, underscoring the need for consistent bedside manners and clear, empathetic communication across the board.
Some of the most emotionally charged accounts focus on neonatal and maternal care. One parent described a newborn experience where an arm fracture occurred under hospital supervision, compounded by concerns about feeding schedules and lactation support. The report criticized a lack of timely guidance about visiting the NICU and about feeding needs, which disrupted breastfeeding and led to a prolonged reliance on pumping. The suggested absence of a lactation consultant visit, despite promises, and frequent interruptions by staff during recovery were described as stressful and disorienting during what should have been a precious and intimate time. While there were individual staff members who delivered kindness and support, the overall experience left the family unsettled and seeking more consistent, family-centered care, particularly around breastfeeding support, consistent nursing presence, and respect for the family's need for quiet, uninterrupted time with a newborn.
Financial and administrative concerns added another layer of strain for many. One family recounted a back-spasm ER visit that culminated in a bill totaling thousands of dollars, with charges for services that they believe were not received. They described requesting an itemized bill, only to be told that those charges were "standard," prompting feelings of injustice and accusations of potential fraud. The billing process appeared slow and opaque, with promises of a 12?14 day window for billing inquiries followed by notices to start paying immediately, and months of unanswered correspondence with the billing department. The sense of being trapped between urgent medical needs and opaque financial practices left some patients wary and distrustful, with warnings to future patients to scrutinize bills closely and be prepared for potential disputes.
Other reviews added to the sense of a mixed, sometimes troubling, experience that could fluctuate widely from visit to visit. A patient who described a routine ER visit felt that the care team's bedside manner varied drastically - from dismissive to supportive - depending on who happened to be providing care. A long-standing frustration with recordkeeping surfaced in a later account, where incorrect or confusing medical records about a child's condition and about a patient's own health history created anxiety and a sense that important information could be misfiled or misread. The impression that information could drift or be misrepresented in the records added to the stress of what was otherwise a difficult hospital experience, particularly when it involved a newborn and the family's long-term health implications.
Despite these concerns, the reviews collectively emphasize that Mountainside Medical Center can and does save lives, sometimes delivering the kind of care that families will carry with them for years. The strongest testimonials speak to clinicians who communicate with patience, listen attentively, and explain complex medical information in plain terms. The hospital's care teams - nurses, doctors, lactation consultants, and ICU personnel - are not simply performing tasks; they are shaping the emotional experience of patients and their families in moments of fear, pain, or vulnerability. The stories of praise for Dr. Sapira, Dr. Maroun, Nurse Gary, Nurse Bella, and other dedicated staff members stand in vivid contrast to the complaints about rudeness at the front desk, inconsistent bedside manner, and opaque billing practices. Taken together, they suggest a hospital system that has real strengths in clinical competency and compassionate care, but that also faces challenges in patient relations, communication consistency, and administrative transparency that can undermine, or complicate, even the most well-intentioned clinical efforts.
Looking ahead, the overarching takeaway is nuanced. Mountainside Medical Center appears capable of delivering high-quality medical care in urgent, high-stakes situations, and many patients leave with gratitude for the clinicians who listened, explained, and comforted them or their loved ones. Yet a nontrivial number of experiences point to systemic issues that can erode trust: front-desk interactions that feel dismissive, inconsistent bedside manners among some physicians and nurses, interruptions during recovery, and a billing and records process that can seem unresponsive or opaque. For patients and families navigating the ER, NICU, or inpatient units, the call to action is clear: insist on clear communication, request itemized bills and explanations for charges, seek lactation or family-centered care when needed, and, if problems arise, document experiences and advocate for follow-up with the appropriate hospital leadership. In the end, the hospital's capacity to heal remains evident, but the path to consistently excellent patient experience requires attention to human interaction, transparent administration, and a steadfast commitment to empathy at every point of contact.
18 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newark International (8 miles away) LaGuardia (17 miles away) John F Kennedy International (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hackensack-Umc Mountainside in Montclair, NJ is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a dining room where residents can enjoy delicious meals prepared by professional chefs. Each living space is fully furnished, providing residents with all the comforts of home.
One notable feature of this community is its beautiful garden, which offers a serene and peaceful outdoor space for residents to relax and enjoy nature. Additionally, housekeeping services are provided to help maintain a clean and organized living environment.
Moving into the community is made easy with move-in coordination services offered by the staff. Residents can expect top-notch assistance during the transition process.
In terms of care services, Hackensack-Umc Mountainside provides activities of daily living assistance such as bathing, dressing, and transfers. The staff also assists with medication management and offers diabetes diet support. Special dietary restrictions are taken into consideration when preparing meals for residents.
To keep residents engaged and entertained, scheduled daily activities are organized within the community. This ensures that there are plenty of opportunities for socializing and participating in enjoyable pursuits.
The location of this assisted living community is advantageous, with several amenities conveniently located nearby. There are four cafes, seven parks, 16 pharmacies, four physicians' offices, 14 restaurants, three transportation options, two places of worship, and one theater all within close proximity.
Overall, the Hackensack-Umc Mountainside in Montclair, NJ provides a comfortable and supportive environment for seniors seeking assisted living. With its exceptional amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the assistance they need to thrive.
At Hackensack-Umc Mountainside, the monthly cost for a private room is $3,400, making it a more affordable option compared to the average costs in Essex County and throughout New Jersey. In Essex County, private room rates soar to approximately $4,597, while the statewide average reaches about $5,799. This pricing structure positions Hackensack-Umc Mountainside as an attractive choice for individuals seeking quality care without the financial burden often associated with similar facilities in both the county and state. The competitive pricing reflects a commitment to accessible healthcare while maintaining high standards of patient services.
Hackensack-Umc Mountainside is located at One Bay Avenue, Montclair, NJ 07042 in Essex County, New Jersey
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