Addus Healthcare

Pros

• Bayada is very professional.
• The aides (Marina) and nurse (Jane) are kind and attentive.
• Bayada is trusted for a high standard of patient care and is highly recommended.
• The service is awesome.
• Clients report strong matches with their Home Health aides.
• The team is loved by clients.
• The company has a long history of reliable service.
• Vilma, the coordinator, is amazing and provides same-day follow-up.
• Bayada staff are friendly and the company is good.

Cons

• They report that no one answers the phone, and the service is not reliable.
• They note that the most recent aide was not great.
• They mention that Bayada is not available in his town, limiting access.

Review

The collection of remarks about Bayada paints a picture of a professional, customer-focused home care provider that many clients trust and rely on. Several reviewers highlight the company's overall dedication to high standards of patient care, and they specifically praise individual staff members who have made a meaningful impact. In particular, Marina, described as an aide, and Jane, noted as a nurse, are repeatedly recognized for their kindness, attentiveness, and professionalism. The sentiment across these comments is one of confidence in the care team and a belief that Bayada maintains a strong standard of service for those who need in-home support.

Several reviewers point to positive, personal connections that go beyond generic impressions of the agency. One writer underscores that their home health aide is very good and that they "match really well," indicating a strong alignment of needs and personality with the caregiver. The sense of partnership with the care team is further reinforced by expressions of enthusiasm like "I love the team !!!" and statements that the overall service is "awsome." These remarks convey a sense of satisfaction with day-to-day interactions and the day-to-day impact of having reliable, compatible aides in the home.

Yet not every experience is without friction. A notable critique centers on accessibility: "No one ANSWERS the phone EVER? It's a shame I've been trying to get OT for my dad who recently had two strokes and this place is not reliable." This comment highlights a recurring challenge in some healthcare services - difficulty in reaching the agency promptly and obtaining timely access to necessary therapies. While the praise for individual staff members remains, this reviewer cautions that operational reliability and responsiveness can undermine the overall experience when urgent needs, like occupational therapy for a stroke recovery, are involved.

There is also a long-standing, story-like appreciation of Bayada's consistency and personal touch within a family context. A reviewer from Belleville notes that their brother has used Bayada for 11 years, with the same aide for six years who was "wonderful." Even when a more recent aide was not as strong, the overall impression of the company remains positive, suggesting that the value of the agency is tied not only to a single caregiver but to the broader organizational culture. In this narrative, a coordinator named Vilma stands out for her responsiveness - "She follows up with me the same day & checks in on him if there are any changes, issues, etc." This kind of proactive communication seems to be a defining feature for some families, providing reassurance and continuity.

The geographic dimension of Bayada's coverage also comes into play. The same Belleville family mentions moving their loved one from Essex to Hudson County and notes that Bayada is not available in the new town. This relocation introduces concerns about continuity of care and whether the new arrangement will uphold the same standard of service. Despite this potential hurdle, the reviewer expresses hope that the new agency will take care of their relative just as well, signaling trust in the Bayada brand even as regional availability shifts.

Across these reviews, a consistent thread is the impression that Bayada is a friendly, personable, and generally reliable company. The majority of comments celebrate the warmth and professionalism of staff, the matching of aides to clients' personalities and needs, and the tangible benefits of having competent caregivers in the home. At the same time, there are candid reminders that communication and consistent access to services - particularly for time-sensitive needs like therapy - are crucial to maintaining that positive experience. Taken together, the feedback depicts Bayada as a trusted option with strong individual relationships, tempered by real-world challenges around phone accessibility and geographic service coverage.

Restaurants

• McDonald's (0.2 miles)
• Egan & Sons (1.3 miles)
• Faubourg (1.6 miles)
• McDonald's (2.4 miles)
• Mercado Cafe & Kitchen (2.6 miles)
• Applegate Farm (2.9 miles)
• Mayfair Farms Banquet Facilities (3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)

Cafes

• Paper Plane Coffee Co. (1.4 miles)
• Starbucks (2.5 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.5 miles)
• True Salvage Cafe (6.2 miles)
• Panera Bread (6.5 miles)
• The Bread Stand (6.9 miles)

Physicians

• Summit Medical Group (1.4 miles)
• Care Station Medical Group (3.4 miles)
• Women First Health Center (3.6 miles)
• Summit Medical Group (3.7 miles)
• Summit Medical Group (7.1 miles)

Transportation

• NJT - Watchung Station (1.8 miles)
• NJT - Brick Church Station (3.1 miles)
• East Orange Station (3.2 miles)
• Harrison Path Station (5 miles)
• Newark Penn Station (5.1 miles)
• NJT - Maplewood Station (6.8 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (6.8 miles)

Parks

• Edgemont Memorial Park (2 miles)
• South Mountain Reservation (2.2 miles)
• Eagle Rock Reservation (2.4 miles)
• Anderson Park (2.6 miles)
• Degnan Memorial Park (3.8 miles)
• Orange Park Nj (4 miles)
• Rutherford Memorial Park (4.6 miles)

Theaters

• AMC Clifton Commons 16 (3.1 miles)
• Cinemark (6.8 miles)

Places of Worship

• Ahavas Israel (4.4 miles)
• Bais Torah U'tefilah (4.6 miles)
• Clifton Blue Mosque (5.3 miles)
• Morrow Memorial United Methodist Church (7 miles)

Hospitals

• Saint Barnabas Medical Center (6.6 miles)
• St Joseph's Regional Medical Center (6.8 miles)