Concord Healthcare and Rehab Center

Pros

• The nurses and CNAs on A Wing are the best anywhere, and they are friendly and at the top of their game.
• The staff are professional and considerate.
• The Concord Rehab facility is clean, well staffed, and has good food for what it is.
• The rehabilitation therapy is top-notch, with enthusiastic and expert staff.
• The administration and support staff coordinate care very well and are helpful.
• Emma in admissions goes above and beyond to explain essential details and provides a friendly, cheerful atmosphere.
• The entire Concord team delivers care with dignity and respect.
• The staff are genuinely caring, making residents feel well cared for and valued.
• The facility is open, bright, and welcoming with a positive atmosphere.
• Families appreciate that staff remember residents by name and communicate well about progress.
• The nursing, aides, and therapists are dedicated and go the extra mile to support recovery.
• The care team consistently earns high recommendations and positive experiences.

Cons

• The lady in charge of wound care is stinking, foul, and nasty.
• The nurses give the residents the runaround.
• They lack the knowledge on how to care for patients with dementia and leave them to decline.
• An aide who came to change the bedding did not read the chart and nearly flipped the patient.
• The nurses and aides often acted like relatives were a bother when questions or progress updates were requested.

Review

Concord Rehabilitation and Health Care Center presents a portrait of care that many families come away praising in strong terms, even as a smaller number of voices express serious concerns. Across the board, the facility is described as clean and well staffed, with amenities and a culture designed to support healing. Visitors note a comfortable atmosphere, with features such as climate-controlled rooms and even a single-room option, along with kosher dining that many find reassuring. The overall impression from most reviews is that the setting itself is welcoming and conducive to recovery.

A recurring thread in the longer, more positive narratives is the quality and demeanor of the staff. Families repeatedly highlight the professionalism and courtesy of the nurses, CNAs, kitchen workers, laundry, maintenance, front desk, and office staff. In particular, many reviewers commend the "A Wing" team - nurses and CNAs - calling them the best anywhere and describing them as friendly and at the top of their game. The sense of teamwork extends beyond direct patient care to include the broader staff network, including social services, admissions, and administration, who are repeatedly praised for their responsiveness and supportive communication. Names surface often: Josephine Celentano and Heather Cook from administration come up as especially helpful in coordinating care, while Nicole Floudas (Director of Social Services) is singled out for guiding families through insurance and follow-on options. The sentiment is that the Concord team works well together to create a unified patient experience.

Therapy and clinical care are other pillars of the favorable assessments. Reviewers frequently mention that physical therapy is enthusiastic and expert, and that the rehabilitation program is thorough and capable of keeping patients motivated. Several accounts describe the rehab experience as top-notch, with patients appreciating how therapists, nurses, and aides collaborate to keep progress moving. The medical oversight is also cited positively, with physicians like Dr. Gilani visiting and earning trust from families - so much so that some parents and spouses now consider him their primary care physician. In multiple anecdotes, families express gratitude for the way care is coordinated, with staff keeping them informed about changes in medical status and next steps.

Beyond the clinical and therapeutic care, several individual stories illustrate both the impact and the human side of Concord Rehab. One review details a five-day post-ER rehabilitation admission that turned into a smoothly coordinated stay, thanks to thoughtful input from a range of team members, from the social services liaison to the therapy staff. Another account highlights the experience of a family member who was impressed by the front office team and the admissions process. Patients recovering from surgery, including hip replacement, consistently describe empathy, encouragement, and practical support from the staff, with remarks about the kitchen and dining experience reflecting positively on the daily quality of life during rehab. For many families, seeing staff call patients by name and take time to answer questions becomes a memorable and reassuring aspect of the experience.

Yet, the collection of reviews includes some notably negative feedback that cannot be ignored. In one pointed critique, the "lady in charge of wound care" is described in the strongest terms as "stinking foul nasty," and the reviewer complains about the nurses giving the runaround, signaling concerns about communication and responsiveness. Other comments focus on dementia care, with warnings that Concord may lack the specialized knowledge needed for patients with dementia and that staff sometimes treated family members as a bother when asking questions. A specific incident is cited where an aide failed to read a chart before turning a patient, underscoring worries about patient safety. These voices emphasize a need for improved dementia-specific training, better chart-reading vigilance, and a more consistently patient- and family-centered approach.

Despite these criticisms, a substantial portion of the commentary remains overwhelmingly positive, with repeated emphasis on kindness, attentiveness, and professional competency. Several reviewers praise the open and bright environment, the compassionate care from aides and nurses, and the dependable communication from administration. The praise also extends to ancillary staff - housekeeping, maintenance, the kitchen team, and the front desk - who are described as friendly, patient, and capable. Families recount feeling guided and supported during difficult times and appreciate the way staff balance dignity, respect, and practical support throughout the stay. The overall tone is that Concord Rehab offers a strong framework for recovery, with particular strengths in staff cohesion, therapy quality, and a welcoming environment.

For prospective families weighing options, the takeaways from these reviews are nuanced but hopeful. The facility appears to deliver consistently strong rehabilitation services, with a caring and cohesive team that often goes above and beyond to keep families informed and involved. The experiences most often cited are those of satisfaction with the care team, the thoroughness of the rehab program, and the supportive administration that helps coordinate complex care and insurance logistics. At the same time, a minority voice raises legitimate concerns about wound care management, dementia care readiness, and certain communication gaps. These cautions suggest that while Concord Rehab has many attributes that families value deeply, there is room for continued improvement in specific clinical areas and in ensuring that every patient and family member feels heard and fully supported.

In summary, Concord Rehabilitation Center emerges as a facility that many families come to rely on for compassionate, professional care and effective rehabilitation. The praise for the staff, the thorough therapy, and the attentive administration is strong and persistent, with many residents and loved ones expressing gratitude for the way care is delivered and coordinated. Yet, not all experiences align, and the more critical reviews provide essential reminders that excellent care requires ongoing attention to dementia-specific needs, meticulous adherence to charts and safety protocols, and consistently transparent communication. For those considering Concord Rehab, the majority of testimonies suggest a favorable environment and a capable, caring team, while also underscoring the importance of asking detailed questions, meeting the care teams, and ensuring alignment of expectations with the facility's capabilities.

This part of Lakewood, New Jersey, offers convenient access to a variety of healthcare services, including specialty physicians, hospitals, and pharmacies within a few miles radius. The presence of reputable medical facilities such as Shore Medical Specialists and Ocean Medical Center ensures easy access to quality healthcare for seniors. Additionally, the area provides a selection of dining options ranging from fast food chains like Chick-Fil-A and McDonald's to more upscale restaurants like Ikko Japanese Steak House and Cornerstone Kitchen & Tap. For recreational activities, there are nearby parks like Windward Beach Park for leisurely strolls or relaxation. The proximity to public transportation at Bay Head Station allows for easy travel throughout the region. Overall, this neighborhood offers a mix of amenities that cater to the needs and preferences of seniors looking for a comfortable and convenient living environment in Lakewood.

Physicians

• Shore Medical Specialists (2.2 miles)
• Iorio Plastic Surgery & Medspa (2.2 miles)
• Dr A Gupta- Cardiologist (2.3 miles)
• Cataract & Laser Institute PA (2.3 miles)
• Infectious Diseases Professionals (2.3 miles)
• Garden State Pain & Radiology Center (2.4 miles)
• Pineland Associates: Theresa Benecki, MD (2.4 miles)

Restaurants

• Chick-Fil-A (2.3 miles)
• McDonald's (2.6 miles)
• Chipotle Mexican Grill (2.7 miles)
• Ikko Japanese Steak House (2.8 miles)
• Taco Bell (3 miles)
• Cornerstone Kitchen & Tap (4.6 miles)
• Azzurro Pizzeria & Italian Grill (4.7 miles)

Hospitals

• Ocean Medical Center (2.5 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (5.8 miles)
• Meridian Health System (6.5 miles)

Pharmacies

• Rite Aid (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.1 miles)
• Parkway Pharmacy (3.4 miles)
• Walgreens (3.7 miles)
• Target Pharmacy (3.8 miles)
• Walgreens (3.9 miles)

Theaters

• AMC Brick Plaza 1 (2.8 miles)

Parks

• Windward Beach Park (4 miles)
• Angela Hibbard Dog Park (5.4 miles)
• Orchard Park (6.8 miles)

Transportation

• Bay Head Station (7 miles)

Cafes

• Green Planet Coffee Co. (7.2 miles)
• Starbucks (7.3 miles)