Overall Review of FountainView Care Center
caveat
2 reviews mention this
Ongoing concerns with medical response
Some residents and families describe medical care that felt inconsistent or delayed.
A couple of reviews raise serious concerns about medical response, including oxygen needs not being met and issues with oxygen equipment. One reviewer also describes falls and trouble getting help, while another describes oxygen machines that were loud, not working properly, and problems with delivering the right oxygen setup. These accounts are countered by many positive reviews, but the medical-care complaints are specific and repeated.
caveat
3 reviews mention this
Slow help when care calls
Several reviews mention delays or a sense of understaffing during urgent needs.
Some reviewers describe long waits after pressing the call bell, including examples of being left waiting while needing assistance. Other comments also use understaffing as the explanation for care gaps, and one review describes an extended time in a wet diaper when help was not timely. At the same time, other reviews are much more positive about staff helpfulness, suggesting the experience may vary day to day.
caveat
2 reviews mention this
Filth complaints include scabies
Some reviews describe the facility as unclean, including reports of scabies.
Two reviews directly mention a scabies outbreak and describe the facility as filthy. Other reviewers also discuss cleanliness in positive terms, but these negative accounts are strong and specific, and they focus on hygiene and contamination risks. If cleanliness is a top priority, these reviews are worth weighing carefully against the more favorable ones.
caveat
2 reviews mention this
Food quality and diet issues
A few reviews call out poor food quality and problems meeting diet needs.
Some families describe meals as not nutritious or not matching dietary requirements, including examples of receiving food they said was not appropriate for a prescribed diet. Another review adds that the food was āhorribleā and ties the experience to staffing concerns. The community does offer restaurant-style dining and special dietary restrictions, but these specific food complaints show up in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.