Regent Care Ctr Inc in Hackensack, NJ

Pros

• Regent is described as one of the best care centers, with staff who provide genuinely individualized care.
• The nursing staff consistently goes above and beyond with genuine compassion and kindness.
• They treat patients with dignity and respect, taking time to listen, explain, and provide comfort.
• The environment is safe, supportive, and truly caring.
• The staff are very caring, and the facility offers a homelike, loving atmosphere.
• Dining services are nutritious and appetizing, accommodating various dietary needs.
• Enrichment activities are diverse and engaging, offering mental stimulation and social interaction.
• Complete Care at Regent treats everyone like family and is a pleasure to be there.
• The staff are courteous, responsive, and professional, keeping families informed.
• Specific staff members, such as Josette and Gabby, are highlighted for exceptional kindness, professionalism, and communication.

Cons

• The reviewer notes the facility is no longer the caring place it once was and is short on staff, especially at night.
• They observed that many staff members neither spoke nor understood English when help was needed.
• The reviewer calls the place a joke with unresponsive staff, full voicemails, and alleged lies about patient care, describing it as terrible.
• They recount their grandmother's 2-day stay with a lack of care, knowledge, and cleanliness, leading to an immediate discharge back to the hospital after pain went untreated.
• They describe the Charge Nurse as extremely unprofessional and argumentative.
• They report no infection prevention protocols, blankets left on the floor, and other unsafe practices that contributed to a UTI.
• They warn others not to choose this rehab facility due to neglect and mistreatment.

Review

Regent Care Center in Hackensack is best suited for families seeking a rehab-forward setting with a warm, homelike atmosphere and a clearly personal approach to care. The community earns strong praise for responsive nursing and therapy teams, transparent explanations of treatment plans, and a clean, inviting environment that feels like a lived-in home rather than a clinical facility. For families prioritizing individualized attention, respectful treatment, and a robust rehabilitation pathway, Regent can deliver a reassuring, hands-on experience where residents appear to be treated with dignity and care throughout their stay.

Those who may want to consider alternatives are families whose top requirements include unwavering 24/7 staffing consistency, round-the-clock English-language clarity across all shifts, and stringent performance in infection control or administrative responsiveness. A portion of reviews highlights moments of perceived neglect, limited night coverage, or communication gaps, and a few families report experiences where patient concerns were mishandled or delayed. Additionally, non?English-speaking family members or those who require constant, highly predictable oversight may find the variability across shifts challenging. In short, Regent can excel in clinical warmth and rehab focus, but it may not be the first choice for families seeking ironclad consistency and zero ambiguity at all hours.

The strongest pro set centers on the clinical side: skilled nursing and therapy teams that patients and families repeatedly describe as attentive, knowledgeable, and genuinely compassionate. The rehab program is frequently depicted as thorough and effective, with clinicians taking the time to explain treatments and tailor plans to individual needs. The staff's kindness, patience, and willingness to listen are repeatedly cited as the differentiating factor, making a difficult transition feel supported rather than traumatic. The facility's atmosphere - clean grounds, well-maintained rooms, and a welcoming, homey vibe - augments the care, helping residents regain confidence and families feel engaged in the recovery process.

Yet, the experience is not uniformly flawless. A subset of reviews describes night-time staffing gaps and delays in assistance, with some accounts suggesting that urgent needs or simple requests were not promptly addressed. Language barriers on certain shifts emerge as another friction point for families who rely on clear, immediate communication. Several passages recount serious lapses in care management or professional conduct, including claims of misinformation, unresponsiveness, and, in extreme cases, neglectful behavior that prompted hospital transfers or formal complaints. Although these views are not universal, they illuminate real risk factors that cannot be discounted when weighing Regent's strengths against the potential downsides.

Practical decision-making guidance follows a clear path: assess how critical reliable staffing and language-accessible communication are to the specific situation of the resident. If the priority is a highly capable rehab trajectory delivered in a compassionate, family-inclusive environment, Regent stands out as a compelling option. Families should proactively verify evening and night staffing levels, request to speak with the night supervisor, and confirm that any language needs can be met consistently. It is also prudent to request a detailed, written care plan and a regular update cadence to avoid gaps between therapy sessions, nursing rounds, and family inquiries. Clear expectations up front may tilt an uncertain experience toward the positive.

In the final analysis, Regent Care Center offers a compelling blend of rehab-oriented excellence, personal attention, and a homey ambiance that can greatly benefit residents who respond to attentive, compassionate care and structured therapy. For families prioritizing warmth, individualized planning, and visible progress in recovery, this community often delivers results that feel both reassuring and empowering. However, for those whose decision hinges on unwavering 24/7 staffing uniformity, flawless day-to-night communication, and a consistently pristine record of care across all shifts, alternatives warrant serious consideration. Regent is not a blanket recommendation, but a strong, practical option for the right mix of needs and expectations.

This specific part of Hackensack, New Jersey offers a convenient and accessible location for seniors looking to live in the area. With several pharmacies, hospitals, and physicians within a few miles, residents can easily access medical facilities and services. In terms of dining options, there are various restaurants and cafes nearby, catering to different tastes. The proximity to parks provides opportunities for outdoor activities and leisurely walks. Additionally, transportation options such as subway stations are available for those who may rely on public transportation. Overall, this neighborhood offers a blend of amenities and services that cater to the needs of senior residents.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• McDonald's (0.1 miles)
• McDonald's (1.1 miles)
• Houston's (2.2 miles)
• Sportsmans' Tavern (2.8 miles)
• The Capital Grille (2.9 miles)
• Burger King (3 miles)
• McDonald's (3.5 miles)

Cafes

• Bogota Press Cafe (0.8 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (5.5 miles)
• Kuppi Coffee Company (5.7 miles)
• Starbucks (5.8 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (2.2 miles)
• Dreamscape at AMC Garden State Plaza (2.8 miles)
• AMC Clifton Commons 16 (5.7 miles)

Hospitals

• Holy Name Medical Center (2.3 miles)
• St Joseph's Regional Medical Center (6 miles)
• Milstein Hospital Building (6.4 miles)
• Russ Berrie Medical Science Pavilion (6.6 miles)
• NewYork-Presbyterian Allen Hospital (7.4 miles)
• The Valley Hospital (7.6 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (7.6 miles)

Parks

• Van Saun County Park (3.5 miles)
• Rutherford Memorial Park (4.2 miles)
• Flat Rock Brook Nature Center (4.6 miles)
• Saddle River County Park - Dunkerhook Area (5.4 miles)
• Saddle River County Park (6.3 miles)
• J. Hood Wright Park (6.4 miles)
• St Nicholas Park (7 miles)

Places of Worship

• Bais Torah U'tefilah (4.3 miles)
• Ahavas Israel (4.5 miles)
• Clifton Blue Mosque (4.8 miles)
• Community Church Of Glen Rock (6.8 miles)
• All Saints Episcopal Church (6.8 miles)
• The Riverdale Minyan (7.5 miles)

Physicians

• Park Medical Group PA (6.3 miles)
• Morgan Stanley Children's Hospital (6.5 miles)
• Paterson Community Health Center (6.9 miles)

Transportation

• MTA Subway - 181st St (6.4 miles)
• MTA Subway - 190th St (6.5 miles)
• MTA Subway - 168th St (6.6 miles)
• NJT - Hawthorne Station (6.7 miles)
• MTA Subway - Dyckman St (6.9 miles)
• MTA Subway - Inwood/207th St (7.1 miles)
• MTA - 125th St Subway Station (7.5 miles)