Regent Care Ctr Inc in Hackensack, NJ

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Pros

• The staff are described as excellent, treating residents with dignity during rehab.
• The facility is very clean, and the staff are extremely nice and competent.
• The team is professional, kind, and helpful, providing care during stressful times.
• Regent is regarded by reviewers as one of the best care centers with highly qualified leadership and individualized care.
• Families would recommend Regent for an amazing experience and effective recovery.
• The staff are caring, and the meals are very good in a homelike environment.
• The business office is responsive and helps connect families to the right contacts.
• The nursing staff consistently goes above and beyond with compassion and respect.
• The facility is well-maintained, clean, and fosters a safe, supportive atmosphere.
• Many patients highlight staff like Josette for outstanding kindness and assistance, illustrating a positive staff culture.

Cons

• The facility is no longer the caring place it once was, with chronic understaffing, especially at night, and language barriers.
• The place is described as a joke, with staff that cannot be reached, hang-ups, full voicemails, and alleged lies about patient care.
• The care shown was so lacking that a grandmother’s pain went unaddressed and she was hastily sent back to the hospital.
• The charge nurse was extremely unprofessional and argued with the family over patient rights.
• A grandfather died due to neglect at the facility.
• During Covid, visitation was severely restricted, and concerns were raised about infection spread and poor communication.
• No infection prevention protocols were being followed.
• Blankets were left on the floor and later reused as floor mats, signaling serious safety lapses.
• Patients were left unattended and waited long for assistance, indicating insufficient staffing.
• Some staff were described as rude, leaving families with a regrettable experience.

Review

Regent Care Center Inc in Hackensack is best suited for families seeking a rehab- and subacute-focused environment where recovery is the priority and staff are consistently described as compassionate, patient, and approachable. The core appeal is clear: a clean, well-maintained facility with a strong rehab program, where nurses and aides are praised for treating residents with dignity and for staying close to fall risks and memory concerns. Families facing a post-surgical or medically complex short-term stay will find Regent’s clinicians and care team largely aligned with the goal of getting a loved one back on their feet in a supportive, homelike setting. The emphasis on personal attention, staff explaining treatment plans, listening to concerns, and creating a sense of safety, drives a perception of reliable, humane care that many families value deeply.

That said, Regent is not a one-size-fits-all solution, and alternative considerations are warranted for certain situations. For families prioritizing flawless, around-the-clock staffing with unwavering consistency, especially during night hours, the reviews surface real caveats about staffing shortages and gaps that can ripple into care delays or unattended needs. Language accessibility at all hours also emerges as a differential factor for some residents and families, with impressions that not all staff speak English fluently, which can complicate urgent communication. Those who have experienced or are sensitive to leadership or administrative lapses may want to explore facilities with stronger DOH oversight histories or longer-standing leadership teams. In short, for households where dependable, proactive coverage and clear communication are nonnegotiable, alternatives deserve careful, proactive vetting.

The strongest positives center on the rehab trajectory and the everyday human touch. The facility’s cleanliness and well-kept appearance consistently align with high comfort standards, and rehab teams are repeatedly described as professional, knowledgeable, and genuinely invested in outcomes. Families recount nurses and aides going beyond the call to ensure safety, comfort, and dignity, with staff who take time to explain procedures and answer questions. The dining experience and the homelike atmosphere also stand out, lending emotional reassurance to families during what can be a stressful transition. When a resident’s goal is meaningful progress, improved mobility, independence in important activities, and a sense of being respected, Regent’s strongest asset is the practical, compassionate care delivered day in and day out by a team that many families feel truly supports their loved one’s recovery.

Yet the spectrum of experience is uneven, and the most troubling feedback cannot be dismissed. A subset of reviews paints a concerning picture of substandard care: reports of being left unattended, delays in assistance to the bathroom, and even allegations of infection-control lapses and poor clinical judgment. Disconcerting anecdotes about catheter management, UTIs, and the mishandling of equipment cast a shadow over the otherwise favorable portrayal of day-to-day kindness. Some families recount confrontations with staff and management, including a charge nurse who was described as unprofessional. Language barriers and night-shift gaps further complicate the care experience for some residents. Taken together, these claims represent meaningful risks that must be weighed against the positive caregiving narratives, particularly for anyone considering Regent as a long-term or high-dependency option.

In deciding whether Regent fits the family’s objectives, the balance hinges on priorities. For those who can anchor a loved one’s care to consistent, hands-on rehab progress, visible warmth from frontline staff, and a clean, welcoming environment, Regent’s strengths can offset a number of operational frictions. Prospective families should, however, engage in rigorous due diligence: arrange extended tours that include evening and night shifts, request direct conversations with the nursing leadership, and seek out current residents and family members to gauge consistency of care. Clarify the facility’s processes for monitoring safety risks, infection control, and responsive problem-solving, and review recent regulator findings or complaint histories. This is not a place to overlook red flags, but rather a setting where the positives can be maximized with proactive involvement and clear expectations.

Overall, Regent Care Center Inc represents a viable, compelling rehab and subacute option for many families, particularly those prioritizing a warm, person-centered approach to recovery in a well-kept environment. The decision hinges on tolerance for potential staffing variability and the seriousness of concerns about care consistency. For families prepared to supervise closely, advocate assertively, and verify quality on an ongoing basis, Regent can deliver meaningful recovery, respectful treatment, and a reassuring, homelike setting. For those unwilling to compromise on 24/7 reliability, unambiguous communication, and spotless infection-control practices, alternative communities with stronger staffing guarantees and more transparent oversight should be pursued with equal vigor. The prudent path is to visit, ask hard questions, and listen to both the strongest endorsements and the most cautioned warnings to determine whether Regent aligns with the loved one’s specific needs and the family’s risk tolerance.

This specific part of Hackensack, New Jersey offers a convenient and accessible location for seniors looking to live in the area. With several pharmacies, hospitals, and physicians within a few miles, residents can easily access medical facilities and services. In terms of dining options, there are various restaurants and cafes nearby, catering to different tastes. The proximity to parks provides opportunities for outdoor activities and leisurely walks. Additionally, transportation options such as subway stations are available for those who may rely on public transportation. Overall, this neighborhood offers a blend of amenities and services that cater to the needs of senior residents.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• McDonald's (0.1 miles)
• McDonald's (1.1 miles)
• Houston's (2.2 miles)
• Sportsmans' Tavern (2.8 miles)
• The Capital Grille (2.9 miles)
• Burger King (3 miles)
• McDonald's (3.5 miles)

Cafes

• Bogota Press Cafe (0.8 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (5.5 miles)
• Kuppi Coffee Company (5.7 miles)
• Starbucks (5.8 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (2.2 miles)
• Dreamscape at AMC Garden State Plaza (2.8 miles)
• AMC Clifton Commons 16 (5.7 miles)

Hospitals

• Holy Name Medical Center (2.3 miles)
• St Joseph's Regional Medical Center (6 miles)
• Milstein Hospital Building (6.4 miles)
• Russ Berrie Medical Science Pavilion (6.6 miles)
• NewYork-Presbyterian Allen Hospital (7.4 miles)
• The Valley Hospital (7.6 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (7.6 miles)

Parks

• Van Saun County Park (3.5 miles)
• Rutherford Memorial Park (4.2 miles)
• Flat Rock Brook Nature Center (4.6 miles)
• Saddle River County Park - Dunkerhook Area (5.4 miles)
• Saddle River County Park (6.3 miles)
• J. Hood Wright Park (6.4 miles)
• St Nicholas Park (7 miles)

Places of Worship

• Bais Torah U'tefilah (4.3 miles)
• Ahavas Israel (4.5 miles)
• Clifton Blue Mosque (4.8 miles)
• Community Church Of Glen Rock (6.8 miles)
• All Saints Episcopal Church (6.8 miles)
• The Riverdale Minyan (7.5 miles)

Physicians

• Park Medical Group PA (6.3 miles)
• Morgan Stanley Children's Hospital (6.5 miles)
• Paterson Community Health Center (6.9 miles)

Transportation

• MTA Subway - 181st St (6.4 miles)
• MTA Subway - 190th St (6.5 miles)
• MTA Subway - 168th St (6.6 miles)
• NJT - Hawthorne Station (6.7 miles)
• MTA Subway - Dyckman St (6.9 miles)
• MTA Subway - Inwood/207th St (7.1 miles)
• MTA - 125th St Subway Station (7.5 miles)