Regent Care Ctr Inc

Pros

• The business office is very responsive.
• The staff is courteous and responsive, and the facility is clean.
• Nurses are very nice.
• The building is beautiful.
• The staff are friendly and attentive and provide proper care.
• The doctors and rehab staff are very helpful, and the nurses are very compassionate.
• Magnificent facility with warm and capable administrative staff.
• Respectful staff, clean and good ambiance.
• Complete Care Regent treats everyone like family.
• The medical professionals at Complete Care at Regent combine excellence with genuine compassion, making every patient feel valued and respected.
• Josette is incredibly pleasant and helpful throughout the process.
• This facility is a great place for rehab; the staff are respectful and professional.

Cons

• No longer the caring facility it was once; it is short on staff, especially at night.
• Many staff members did not speak or understand English when patients needed help.
• The facility is described as a joke, with unanswered calls, full voicemails, and alleged lies about patient care.
• The reviewer would give negative stars because of a perceived lack of care, knowledge, and cleanliness.
• The Charge Nurse was extremely unprofessional and argued with the family about discharge rights.
• An employee secretly advised the family to remove the patient as soon as possible because the care was so poor.
• The patient developed another UTI while under the facility's care, and infection prevention protocols were not followed (blankets from the floor were reused as floor mats).
• Aides were rude.

Review

Regent / Complete Care at Regent presents a picture of a facility that can be a beacon of excellent rehabilitation and compassionate care, while at the same time revealing troubling episodes in other voices. Across the collected reviews, readers encounter both high praise and serious complaints, suggesting that experiences there are not uniform and can hinge on factors like staffing, leadership, and ongoing communication. What emerges is a complex portrait: some families feel they found a place that truly treats their loved ones with dignity, while others feel let down by gaps in care, communication breakdowns, and concerns about safety and accountability.

On the positive side, several reviewers describe Regent as a top-tier care center where the people at the helm and the care teams make a real difference. They emphasize that the center is run by highly qualified leaders and clinicians who take time to provide individualized care. The sentiment is that the facility's strength lies not only in the medical expertise available but in the way staff members engage with residents - listening, explaining treatment plans, and showing genuine warmth. In these accounts, the environment feels homelike and supportive, with caregivers who treat patients with dignity and respect, making challenging times easier for families.

There is strong appreciation for the nursing staff in particular, portrayed as consistently going above and beyond. Reviewers consistently highlight how this care is delivered with compassion, patience, and a willingness to listen. The sense of teamwork among staff - a shared commitment to safety, comfort, and clear communication - helps create a sense of security and well-being for residents and their families. The praise extends to non-clinical aspects as well: some reviewers note pleasant dining experiences with good food and a facility ambiance that supports a respectful and comforting rehab journey.

Several reviewers single out specific staff members for their kindness and professionalism. One account highlights the admissions process with Dawyn Karvoski, described as knowledgeable and comforting during touring and onboarding. Another review praises a team member named Josette for her compassion and steady support, underscoring how the personal touch can significantly ease a family's stress during a difficult time. Across these testimonials, the impression is that individual staff members can make a meaningful difference in the experience, even when the overall picture of the facility is mixed.

Yet the reviews do not shy away from darker experiences. A number of accounts recount serious concerns about care quality, safety, and responsiveness. Complaints include being short-staffed, especially at night, language barriers that hinder communication, and missed calls or full voicemail boxes that prevent families from getting timely updates. Some narratives describe deceptive or conflicting statements about a patient's care, including questions about catheter use and urinary issues, as well as treatment delays and a lack of infection prevention measures. One particularly troubling account describes a rapid discharge after complaints of pain, with subsequent hospital readmission for a new infection, and a charge nurse who was described as unprofessional. These stories culminate in formal actions like calls to health departments and urgent requests to transfer patients back to the hospital when safety concerns arise.

Other reviews emphasize the need for families to be vigilant and proactive. Phrases like "advocate on behalf of your loved one" and "follow up to ensure they are receiving the best care possible" appear, acknowledging that partnership between families and the care team is crucial. A caller even urges potential patients to do thorough research before choosing a rehab facility, underscoring that quality care can vary within the same center depending on circumstances and oversight. The underlying message is clear: while Regent can deliver outstanding care, there are significant risks if concerns are not promptly addressed or if family members do not stay engaged in the care process.

Taken together, the collection of reviews suggests Regent is a facility of contrasts. For some families, it represents a haven of compassionate, skilled, and highly personalized rehabilitation care, backed by clean facilities, good food, and a responsive business office. For others, it has fallen short in ways that directly affect safety and patient well-being, with episodes of insufficient care, communication gaps, and infection control concerns that prompt decisive actions like hospital transfers and formal complaints. The repeated emphasis on advocacy, communication, and scrutiny implies that prospective families should approach a stay at Regent with both optimism and careful vigilance, prepared to engage with staff, ask detailed questions, and monitor care closely.

In the end, Regent / Complete Care at Regent appears to offer a spectrum of experiences: moments of exceptional, family-centered care held up against episodes of alleged neglect, miscommunication, and procedural lapses. The facility's strongest proponents credit the leadership, the dedicated clinical teams, and the everyday acts of kindness that help residents feel valued. The most cautionary voices, meanwhile, urge other families to research thoroughly, stay closely involved, and be prepared to take action if care standards fall short. The balance of these perspectives highlights the importance of ongoing oversight, clear communication, and a collaborative approach to ensure the best possible outcomes for loved ones navigating rehab and subacute care.

This specific part of Hackensack, New Jersey offers a convenient and accessible location for seniors looking to live in the area. With several pharmacies, hospitals, and physicians within a few miles, residents can easily access medical facilities and services. In terms of dining options, there are various restaurants and cafes nearby, catering to different tastes. The proximity to parks provides opportunities for outdoor activities and leisurely walks. Additionally, transportation options such as subway stations are available for those who may rely on public transportation. Overall, this neighborhood offers a blend of amenities and services that cater to the needs of senior residents.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• McDonald's (0.1 miles)
• McDonald's (1.1 miles)
• Houston's (2.2 miles)
• Sportsmans' Tavern (2.8 miles)
• The Capital Grille (2.9 miles)
• Burger King (3 miles)
• McDonald's (3.5 miles)

Cafes

• Bogota Press Cafe (0.8 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (5.5 miles)
• Kuppi Coffee Company (5.7 miles)
• Starbucks (5.8 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (2.2 miles)
• Dreamscape at AMC Garden State Plaza (2.8 miles)
• AMC Clifton Commons 16 (5.7 miles)

Hospitals

• Holy Name Medical Center (2.3 miles)
• St Joseph's Regional Medical Center (6 miles)
• Milstein Hospital Building (6.4 miles)
• Russ Berrie Medical Science Pavilion (6.6 miles)
• NewYork-Presbyterian Allen Hospital (7.4 miles)
• The Valley Hospital (7.6 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (7.6 miles)

Parks

• Van Saun County Park (3.5 miles)
• Rutherford Memorial Park (4.2 miles)
• Flat Rock Brook Nature Center (4.6 miles)
• Saddle River County Park - Dunkerhook Area (5.4 miles)
• Saddle River County Park (6.3 miles)
• J. Hood Wright Park (6.4 miles)
• St Nicholas Park (7 miles)

Places of Worship

• Bais Torah U'tefilah (4.3 miles)
• Ahavas Israel (4.5 miles)
• Clifton Blue Mosque (4.8 miles)
• Community Church Of Glen Rock (6.8 miles)
• All Saints Episcopal Church (6.8 miles)
• The Riverdale Minyan (7.5 miles)

Physicians

• Park Medical Group PA (6.3 miles)
• Morgan Stanley Children's Hospital (6.5 miles)
• Paterson Community Health Center (6.9 miles)

Transportation

• MTA Subway - 181st St (6.4 miles)
• MTA Subway - 190th St (6.5 miles)
• MTA Subway - 168th St (6.6 miles)
• NJT - Hawthorne Station (6.7 miles)
• MTA Subway - Dyckman St (6.9 miles)
• MTA Subway - Inwood/207th St (7.1 miles)
• MTA - 125th St Subway Station (7.5 miles)