Alaris Health At The Chateau

Pros

• The nursing staff and physical therapy team at the facility are described as excellent, helpful, and compassionate.
• The clinical director, Edith, is praised for being outstanding and always available to address concerns.
• Many patients experienced effective rehabilitation and improved mobility thanks to dedicated therapy staff.
• Residents appreciated the recreational activities offered, which contributed to a positive atmosphere in the facility.
• Several reviews highlight the cleanliness of the facility and the professionalism of the staff as significant positives.
• A family expressed gratitude for the support they received when making difficult healthcare decisions for their loved one, emphasizing the compassion of the staff during challenging times.
• Patients found accommodations like private rooms pleasant and spacious, enhancing their overall experience.
• One reviewer noted that certain aides demonstrated genuine care and kindness towards patients, making them feel valued.
• Families reported good communication from medical staff regarding treatment and progress, fostering trust in their care.
• The facility's ability to help patients transition from critical conditions to independent mobility was highly appreciated by families witnessing their loved ones’ recovery journeys.

Cons

• The food at the facility is not good, leaving patients dissatisfied with their meals.
• One visitor observed that a patient was very thirsty and could not find any staff to get water, indicating a lack of availability and support.
• The cleanliness of the rooms is concerning, with reports of dirtiness, bad smells, and fecal matter around toilet handles that remain unaddressed for days.
• There are significant staffing shortages, particularly during overnight hours, leading to long wait times for patients who need to use the bathroom.
• Some staff members were described as rude and dismissive towards patients' complaints, creating an unwelcoming environment.
• The social worker showed zero compassion and did not provide adequate guidance or support for families during discharge and transition processes.
• Patients seemed to be confined to wheelchairs unnecessarily, resulting in discomfort and complications like bed sores due to lack of mobility.
• Overall treatment from the staff was perceived as unprofessional, making patients feel like burdens rather than individuals deserving care.

Review

The experiences of patients and their families at The Chateau At Rochelle Park present a complex picture of the facility, showcasing both commendable care and concerning shortcomings. Many reviews emphasize the importance of compassionate nursing staff, with several individuals singling out specific team members like Edith, the clinical director, for her outstanding availability and responsiveness to patient concerns. Residents often report that while certain staff members, including nurses and physical therapy personnel, demonstrate dedication and skill, others fall short in providing sufficient support or maintaining morale among patients.

Descriptions of cleanliness and hygiene vary significantly among reviewers. Some accounts laud the facility's appearance, noting that it is clean and well-maintained; however, others paint a stark contrast by describing deplorable conditions such as unclean bathrooms with fecal matter left unattended for days. Several visitors voiced deep concern over basic needs not being met; instances like patients being neglected when requesting water or experiencing long waits for assistance were highlighted as serious issues. One reviewer mentioned a friend who was thirsty but could not find any staff nearby to help, which raises troubling questions about staffing levels during critical times.

The dining experience also drew mixed reviews from residents. While some noted that the food was inadequate or unappetizing—a sentiment echoed across multiple reviews—others felt that efforts were made to accommodate dietary requirements despite delays in service. The inconsistencies regarding meal quality formed part of broader complaints about the overall neglect of basic patient comforts within the institution. Despite these issues surrounding food service, some patrons appreciated aspects like recreational activities provided at the facility, indicating an attempt to create a positive environment through programming designed to engage residents socially.

Staffing shortages emerged as a recurring theme throughout several accounts. Reviewers reported that during busy hours or late at night, staff seemed overwhelmed or insufficiently available to assist residents promptly. The frustrations stemming from prolonged wait times for personal care—especially for activities as fundamental as using the bathroom—demonstrated an alarming lack of resources dedicated to patient care needs at all times of day. In some cases, patients expressed feeling dehumanized by policies that kept them confined to wheelchairs even when they could walk independently.

Amidst these tribulations came stories highlighting positive interactions with dedicated personnel who made significant differences in patient lives. Testimonials reflected on how effective physical therapy helped restore mobility after serious health events like strokes and ventilator dependency. Likewise, praise for empathetic nursing staff indicated that many individuals found solace in knowing there were people dedicated to providing high-quality rehabilitative care amidst systemic challenges.

Ultimately, families struggled with decision-making processes regarding end-of-life care versus aggressive treatment approaches for loved ones facing dire health situations. Reviews noted how certain staff members took extra time to involve families in difficult discussions surrounding palliative options—which contributed positively toward forming relationships built upon trust during fraught moments. As two sides emerged in this narrative involving The Chateau At Rochelle Park—an establishment praised by some for its therapeutic contributions yet criticized harshly by others regarding everyday execution—the overarching sentiment remained one where family involvement proved crucial in navigating their loved ones’ experiences through rehabilitation facilities laden with complexities inherent to healthcare environments today.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Starbucks (0.3 miles)
• Bogota Press Cafe (2.3 miles)
• Starbucks (3.4 miles)
• Starbucks (5.8 miles)
• Starbucks (6.9 miles)
• Kuppi Coffee Company (7.4 miles)
• Starbucks (7.5 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (1.2 miles)
• AMC DINE-IN Shops At Riverside 9 (2.4 miles)
• AMC Clifton Commons 16 (5.9 miles)

Restaurants

• The Capital Grille (1.4 miles)
• McDonald's (1.7 miles)
• McDonald's (2 miles)
• Sportsmans' Tavern (2.1 miles)
• Houston's (2.3 miles)
• Suburban Diner (2.4 miles)
• McDonald's (3 miles)

Parks

• Van Saun County Park (2.5 miles)
• Saddle River County Park - Dunkerhook Area (3.7 miles)
• Rutherford Memorial Park (4.5 miles)
• Saddle River County Park (4.6 miles)
• Paterson Great Falls National Historical Park (5.6 miles)
• Flat Rock Brook Nature Center (5.8 miles)
• J. Hood Wright Park (7.8 miles)

Hospitals

• Holy Name Medical Center (3.5 miles)
• St Joseph's Regional Medical Center (4.8 miles)
• The Valley Hospital (6 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (6.7 miles)
• Milstein Hospital Building (7.9 miles)

Places of Worship

• Clifton Blue Mosque (4.1 miles)
• Bais Torah U'tefilah (4.3 miles)
• Ahavas Israel (4.6 miles)
• Community Church Of Glen Rock (5.1 miles)
• All Saints Episcopal Church (5.2 miles)
• Hawthorne Gospel Church (7 miles)

Transportation

• NJT - Hawthorne Station (5.1 miles)
• MTA Subway - 181st St (7.8 miles)
• MTA Subway - 190th St (7.9 miles)
• MTA Subway - 168th St (8.1 miles)

Physicians

• Paterson Community Health Center (5.4 miles)
• Park Medical Group PA (6.5 miles)
• Kayal Orthopedic - Westwood (6.7 miles)
• Christian Health Care Center () (7.7 miles)
• Morgan Stanley Children's Hospital (8 miles)