Care Finders Inc in Hackensack, NJ

Pros

• The office staff and coordinators have always been very helpful.
• The clinical department is there to answer questions about patients and their care plans.
• Regular clients provide a stable work environment for staff to thrive.
• The mother has had only good recollections of CareFinders' services.
• They are responsive to clients' needs and appear to be caring people.
• The family feels their mother is secure and in good hands when CareFinders' staff are around.
• Lilia is instrumental in matching families with outstanding aides.
• Lilia consistently returns calls and is receptive to the family's care and scheduling needs.
• The agency provides excellent service for both caregivers and clients, ensuring needs are met with care and efficiency.
• The workers are friendly and help with details when needed.
• The experience with Care Finders over seven years has been very positive.
• CareFinders employees are extremely helpful, accommodating schedules and providing personal, detail-oriented care.
• The care for a bedbound mom with dementia has been compassionate; they go above and beyond expectations; highly recommended.
• CareFinders in Hackensack is top-notch; aides are caring, reliable, and attentive; office and managers are professional and go above and beyond; highly recommended.
• Liliya goes above and beyond to fulfill requests with professionalism, patience, respect, and care.

Cons

• The agency is described by reviewers as the worst company ever and is urged to stay away.
• The office staff are unresponsive and unreliable; they often do not return calls.
• CareFinders' customer service is criticized as poor, with no shows and lack of timely communication.
• The staff are labeled as unprofessional, with some aides described as rude, and replacements are not provided when needed.
• Reviewers claim there are chronic staffing shortages leading to inconsistent care.
• There are accusations of insurance fraud and hours being misrepresented.
• Billing issues include late cancellation fees and misleading information about hours.
• The Bergen County office is portrayed as incompetent and the management lacks compassion.
• The agency is criticized for prioritizing profit over patient care and for being poorly run.

Review

Care Finders Inc. in Hackensack is best suited for families that want a personal, hands-on home-care partner who can deliver compassionate aides and a steady coordinator to tailor schedules to evolving needs. This agency shines when a long-term relationship with a dedicated care coordinator is possible; the strongest reviews repeatedly credit coordinators for guiding care plans, adjusting schedules, and ensuring the right aide fit as conditions change. The caregiving team often includes seasoned home health aides and a nurse manager capable of responding competently to dementia, bedbound, or post-acute needs. Those who can align around a named point person and a flexible scheduling approach will experience the most reliable outcomes.

However, families should consider alternatives if reliability and communication are non-negotiables. A recurring thread in reviews is frustration with unanswered calls, missed shifts, and last-minute changes, sometimes paired with billing ambiguities and a sense that administrative follow-through is uneven. Several accounts describe no-shows or delayed replacements when an aide is unavailable, and a few allege issues with how billing and coverage are communicated. For families facing highly time-critical scenarios, or those requiring consistent 24/7 coverage with minimal risk of gaps, another provider or a facility with stronger administrative controls may be wiser.

Still, the agency's strongest asset is the care ecosystem when coordination works. Clients repeatedly praise the professionalism of the office staff and the empathy and competence of long-tenured aides who know the patient's routine and preferences. When a coordinator stays engaged - Liliya, Idelsa, Maria or others - the care plan can be executed with a high degree of reliability, and families report real peace of mind. The clincher is not only the caregiver's skill but the system that binds scheduling, accountability, and family updates. The main con is that this system can falter if the office becomes hard to reach or if a shift goes uncovered; in those moments, even excellent caregiver performance cannot compensate for a fragile administrative backbone.

That tension is reflected in the spectrum of reviews. On one side lie accounts of top-notch compassion, punctuality, and thoroughness - caregivers who are attentive, a nurse manager who is accessible, and coordinators who go above and beyond. On the other side sit warnings about poor communication, missed visits, language barriers with some staff, and accusations that the administrative apparatus struggles to keep up with demand. Tenured staff and well-matched aides can produce outstanding outcomes, but turnover and staffing gaps create outsized risk. The reality is that success depends as much on the current leadership and assigned coordinator as on the inherent quality of the aides themselves.

For families moving forward, the practical path is deliberate. Request a named care coordinator and insist on a written care plan with back-up coverage, so that a no-show or cancellation does not derail daily routines. Establish clear channels for urgent updates and billing transparency before services begin, and demand a trial period to test reliability. Ask about the agency's backup staffing, language considerations, and how replacements are handled when an aide is unavailable. If the patient's needs are advanced - dementia, bedbound status, hospice involvement - verify the agency's capacity to provide consistent high-quality coverage and a quick-response mechanism.

In the Hackensack market, Care Finders can be a solid choice for families who can lock in a dependable coordinator and a stable caregiver team, and who are prepared to advocate actively for continuity of care. The upside is meaningful: compassionate aides, attentive nurses, and a frontline coordinator who can translate medical care into a daily routine that feels secure. The downside is real: administrative gaps, no-shows, and inconsistent follow-through that can unsettle trust. A cautious, practice-based approach - shortlist multiple providers, pilot carefully, and insist on measurable guarantees - will yield the best outcome. When reliability and a frictionless communications loop are non-negotiable, exploring alternatives or even a transition to assisted living may be the prudent move.

Located in the bustling city of Hackensack, New Jersey, this neighborhood offers a variety of amenities for seniors looking to settle down in a vibrant community. With multiple dining options such as McDonald's, Houston's, and The Capital Grille nearby, residents can enjoy meals out without having to travel far. There are also several cafes like Bogota Press Cafe and Starbucks for those looking to relax over a cup of coffee. In terms of healthcare, there are several pharmacies and hospitals within a short distance, ensuring easy access to medical services. For outdoor enthusiasts, there are several parks like Van Saun County Park and Flat Rock Brook Nature Center for leisurely walks or picnics. Additionally, transportation options such as subway stations and train stations provide convenient access to other parts of the city. Overall, with a mix of amenities and services available nearby, this neighborhood in Hackensack provides a comfortable and convenient living environment for seniors.

Restaurants

• McDonald's (0.4 miles)
• McDonald's (0.6 miles)
• Houston's (1.6 miles)
• The Capital Grille (2.9 miles)
• McDonald's (3.3 miles)
• Sportsmans' Tavern (3.4 miles)
• Burger King (3.4 miles)

Cafes

• Bogota Press Cafe (0.4 miles)
• Starbucks (2 miles)
• Starbucks (2 miles)
• Kuppi Coffee Company (5.6 miles)
• Starbucks (5.8 miles)
• Starbucks (6.2 miles)

Pharmacies

• Rite Aid (0.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (1.6 miles)
• Dreamscape at AMC Garden State Plaza (2.8 miles)
• AMC Clifton Commons 16 (6.4 miles)

Hospitals

• Holy Name Medical Center (1.7 miles)
• Milstein Hospital Building (6 miles)
• Russ Berrie Medical Science Pavilion (6.2 miles)
• St Joseph's Regional Medical Center (6.6 miles)
• NewYork-Presbyterian Allen Hospital (6.8 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (7.1 miles)
• Bronx VA Medical Center (7.2 miles)

Parks

• Van Saun County Park (3.2 miles)
• Flat Rock Brook Nature Center (4 miles)
• Rutherford Memorial Park (4.9 miles)
• Saddle River County Park - Dunkerhook Area (5.3 miles)
• J. Hood Wright Park (5.9 miles)
• Saddle River County Park (6.3 miles)
• Inwood Hill Park (6.5 miles)

Places of Worship

• Bais Torah U'tefilah (5 miles)
• Ahavas Israel (5.2 miles)
• Clifton Blue Mosque (5.5 miles)
• The Riverdale Minyan (6.8 miles)
• Community Church Of Glen Rock (6.8 miles)
• All Saints Episcopal Church (6.9 miles)

Physicians

• Park Medical Group PA (5.6 miles)
• Morgan Stanley Children's Hospital (6.1 miles)
• Kayal Orthopedic - Westwood (7.1 miles)
• Paterson Community Health Center (7.3 miles)

Transportation

• MTA Subway - 181st St (5.9 miles)
• MTA Subway - 190th St (6 miles)
• MTA Subway - 168th St (6.2 miles)
• MTA Subway - Dyckman St (6.4 miles)
• MTA Subway - Inwood/207th St (6.5 miles)
• Metro North - Riverdale Station (6.9 miles)
• NJT - Hawthorne Station (7 miles)