Colonial Hill of Rochester Care and Rehabilit

Pros

• The facility has new management that is actively trying to make a difference.
• Leadership is hands-on.
• The facility is environmentally clean and sanitary.
• The staff are pleasant and caring, demonstrating dedication to their roles.
• The nurses are wonderful, showing concern and empathy and patience with families.
• Rehab services, including physical therapy, are great and help patients get up and moving.
• The care provided to residents is described as great, with residents kept clean, warm, well-fed, medicated, and comfortable.
• The staff on the floors are caring about their patients.
• The facility is described as a wonderfully wholesome place with a kind staff and an understanding, committed management team.

Cons

• They do not follow policies and procedures for care and reporting, basing employee jobs on how a floor nurse feels and allowing mistreatment of residents and aides.
• The DoN and administration share private messages with aides and residents, leading to harassment in front of residents.
• They allow poor nursing to go unaddressed; a resident on the floor was found in poop and not assessed.
• HR does not reach out or investigate, and the DON is described as harassing.
• Staff vape throughout the halls, creating a chaotic and unsafe atmosphere.
• The nurses' station was loud at night, as if it were daytime.
• There are no bed alarms or bottom rails, raising safety concerns for fall risk.
• The facility let a patient aspirate after pureed food and go days without oxygen, with the patient starved and dehydrated; the facility should be shut down.
• A review alleges the facility killed a father and covered it up, with no outreach to the family.
• No hot water is available.
• Meals are served cold and communication is essentially zero.
• Dementia patients suffer the most due to lack of assistance.

Review

The collection of reviews presents a facility whose reputation is deeply divided. On one side, there are voices that describe a pattern of care that feels rushed, inconsistent, and at times unsafe. Reviewers report that policies and reporting procedures are not followed, that staff are pulled into base-level tasks based on whim rather than a structured plan, and that residents are mistreated or neglected when a floor nurse's mood or priorities shift. Some reviewers allege that a supervisor or administrator uses intimidation or threats - "hollering he will ensure people get fired" - as a way to manage staff rather than addressing root causes of problems. The tone in these accounts is urgent and distressed, with several people saying they would not want their family members in a facility where bias, favoritism, and fear shape daily operations.

A recurring thread among the negative accounts is the sense of a toxic work environment that bleeds into patient care. Several reviewers claim the director of nursing (DoN) and administrators share private messages in ways that escalate tensions and create confrontations, sometimes in view of residents. They describe being pressured or reprimanded for raising concerns, and in at least one case, a staff member says they were asked to leave the premises after voicing a concern about the ongoing issues. The implication in these narratives is that the leadership culture itself undermines open communication, which in turn undermines residents' safety and staff morale.

Neglect and safety concerns appear prominently in multiple reviews. One account describes walking into a scene where a resident on the floor was not reportedly assessed, while another notes there were no bed alarms or bottom rails for a patient who was a known fall risk. There are explicit claims of delays in medication administration, with a nurse stating pain medication would be given later, leaving a resident in discomfort. Other reviewers describe a lack of essential safety infrastructure and routine rounds, contributing to a perception that residents may be left unattended or inadequately monitored. There are also claims about vaping in hallways and a general sense of disorder that contributes to an environment that feels more chaotic than therapeutic.

Within the negative reports, however, there are frequent acknowledgments of staff members who do care and work diligently under difficult circumstances. Several reviewers point out that some nurses, aides, and therapists have shown genuine concern, empathy, and patience, often mentioning specific staff by name who were responsive and compassionate. These accounts create a stark contrast to the harsher critiques, illustrating that care quality is not uniformly bad and can fluctuate depending on who is on duty, which shifts are covered, and how well management supports frontline workers. In some testimonials, families note that, despite systemic problems, individual caregivers provided a level of warmth, attention, and professional skill that made a real difference for their loved ones during moments of need.

Amid the tension, there are also praises for improvements under new or changing leadership. A few reviewers credit "new management" with making meaningful strides, suggesting that the facility is attempting to address deficiencies and create a more supportive environment for both residents and staff. Positive anecdotes emphasize a well-maintained, clean facility and staff who are caring and dedicated to their positions. Some reviewers highlight the rehab program as a strong point, with physical therapy praised for getting patients moving and helping them regain function after surgeries or injuries. In these cases, families describe a sense of relief when they see tangible progress in rehabilitation, better communication with staff, and a more hopeful outlook for their loved ones' recoveries.

The emotional range in these reviews is broad. On the negative end, families recount harrowing experiences of dehydration, aspiration during meals, and episodes they interpret as neglectful or dangerous, including vivid statements about being "starved and dehydrated" or witnessing a loved one suffer from lack of oxygen. Some reviews express lasting indignation, with accusations that the facility should be shut down or investigated, and one parent even claims a fatal outcome that they tie to the care provided there, accompanied by references to alleged attempts to cover up the situation. These accounts are emotionally charged and emphasize the seriousness with which families view the impact of care quality on life and safety.

Conversely, other reviews present a much more favorable image. These accounts describe clean and comfortable environments, attentive staff, and reliable care that supports daily living and medical needs. Some reviewers recount that their loved ones were kept clean, warm, well-fed, and properly medicated, with nursing teams that communicate well, listen to questions, and reassure anxious families. A number of these positive voices also speak to the rehab experience, noting that therapy services were thorough and effective, and that even when challenges exist, staff respond with competence and empathy. In some stories, families emphasize the importance of ongoing family involvement and open dialogue as essential to a good care experience, suggesting that partnership between families and the facility can yield better outcomes.

Taken together, the reviews paint a facility whose quality appears highly variable. For some residents and families, the experience is characterized by compassionate caregivers who make meaningful differences in recovery and daily comfort, alongside improvements in leadership and safety practices. For others, the experience is defined by concern about policy adherence, inconsistent staffing, safety lapses, and a leadership climate that feels unsupportive or intimidating to those who raise concerns. The most telling thread is not a single verdict but a pattern of inconsistent experiences, with perceptions of care quality shifting with staff, shifts, and management changes. The presence of both strongly positive and strongly negative accounts suggests that personal experience may hinge on timing, specific staff interactions, and the facility's capacity to respond to feedback and implement reforms.

For families evaluating this facility, the reviews suggest a cautious approach: verify current policies and staffing levels, seek transparency about safety measures and visiting hours, and request direct conversations with nursing leadership about care plans, med administration, and emergency protocols. Given the breadth of experiences - ranging from praised rehab outcomes and caring individual staff to serious concerns about neglect and harassment - families may wish to conduct their own tours, engage with multiple shifts of staff, and inquire about the measures in place to protect residents' safety and dignity. The mix of endorsements and warnings reflects a complex reality where care quality can be strong in some contexts but fall short in others, underscoring the importance of ongoing oversight, clear communication, and a strengthened culture of accountability within the facility.

Physicians

• Rochester Eye Care Associates (0.2 miles)
• Rochester Obstetrics & Gyn (0.3 miles)
• Rochester Infectious Disease (0.4 miles)
• Surgical Associates of Rochester (0.4 miles)
• Rochester Family Practice (0.8 miles)
• Frisbie Rehab Services (1 miles)
• Rochester Pediatric Assoc (1.1 miles)

Hospitals

• Frisbie Memorial Hospital (0.4 miles)
• Wentworth-Douglass Hospital (6.9 miles)

Transportation

• U-Haul Moving & Storage (0.8 miles)
• U-Haul Moving & Storage (7.4 miles)

Restaurants

• KFC (1 miles)
• China Palace Restaurant (1 miles)
• My Cielo Taqueria (1.1 miles)
• Wild Willy's Burgers (1.3 miles)
• Lilac City Grille (1.4 miles)
• Revolution Taproom & Grill (1.4 miles)
• McDonald's (1.8 miles)

Pharmacies

• Walgreens (1 miles)
• Rite Aid (1.9 miles)
• Pharmacy Hannaford (2 miles)
• Hannaford Pharmacy (2.1 miles)
• Rite Aid (3.4 miles)
• Care Pharmacy (5.1 miles)
• Rite Aid (5.2 miles)

Cafes

• Aroma Joe's (1.4 miles)
• Aroma Joes (3.4 miles)
• Aroma Joe's Coffee (5.5 miles)
• Starbucks (6.1 miles)
• Aroma Joes (6.2 miles)
• Panera Bread (6.5 miles)

Places of Worship

• Our Lady of the Holy Rosary Church (1.8 miles)
• Next Level Church (2.7 miles)
• Christian Fellowship USA (3.6 miles)

Parks

• Town of Farmington (7.1 miles)
• Guppey Park (7.7 miles)
• Bellamy Park (8.5 miles)