Colonial Hill of Rochester Care and Rehabilit

Pros

• The facility is described as a wonderful, wholesome place with a kind staff and an understanding, committed management team.
• The staff are caring, the facility is clean and visitor-friendly, and families would definitely recommend it.
• Leadership is hands-on, and the environment is clean and sanitary with staff who are pleasant and dedicated.
• Rehabilitation services, including physical therapy, are praised for helping residents regain mobility.
• The care received by elderly and disabled residents is described as keeping them clean, warm, well-fed, medicated, and comfortable.
• The atmosphere is warm, welcoming, and caring, with staff who make residents feel valued.
• New management is making an effort to improve and make a difference.

Cons

• The staff do not follow policies and procedures for care and reporting, basing duties on a floor nurse's mood and allowing residents and aides to be mistreated.
• The DoN and administration share private messages with aides and residents, leading to harassment and confrontations in front of residents.
• Breaks are denied and staff are told to leave, effectively ending their shift.
• Poor nursing is allowed: there are no rounds and a resident on the floor was found covered in poop and not assessed.
• The DON's harassment goes unaddressed by HR, and vaping occurs throughout the halls, creating a chaotic environment.
• The rehab is described as HORROR, with patients starved, dehydrated, and sometimes without oxygen, with calls for shutdown and full investigation.
• The staff are rude and incompetent; a non-blood relative can decide who can contact a patient, and there is no clear supervisor on duty.
• The facility is awful: residents are overmedicated, meals are terrible, belongings are stolen, and overall care is lacking.

Review

Colonial Hill of Rochester Care and Rehabilit is best suited for families that are prepared to actively oversee care and demand accountability, particularly for short-term rehabilitation after surgery or injury. It is not a hands-off option; success hinges on persistent family involvement, clear lines of communication, and frequent check-ins. The community can deliver tangible rehab progress when staff are engaged, but it requires vigilant oversight to ensure daily routines, safety protocols, and medication administration are consistent. For residents who require high-fidelity care with reliable monitoring and immediate response, this facility will test those expectations. If independence from daily family attention is expected, this is not the right fit.

Potential alternatives should be considered by those who place paramount importance on safety, respectful treatment, and transparent leadership. Multiple reviews allege mistreatment, poor reporting, and harassment, with anecdotes of meals left uneaten, missed meds, neglect of bed safety features, and even allegations of staff misconduct. Families should seek facilities with verifiable staffing levels, consistent rounds, and robust complaint resolution. For dementia care, end-of-life care, or high-dependency needs, this option may pose unacceptable risk. If the desire is for a setting that requires minimal family involvement, this is not the right choice.

Pros exist, but they are unevenly distributed. Some residents encounter clean facilities, friendly aides, and compassionate care from individual team members. Physical therapy and rehab programs can be effective when delivered with discipline and enough staff, producing real mobility gains and discharge readiness. Leadership that is physically present and attempting to steer improvement can create pockets of reliability. When these positives emerge, they mitigate some frustrations, yet they do not address the core concerns about consistency, safety, and the consistency of staff attitudes across shifts. The favorable experiences are real, but they are not universal.

However, the dominant picture from many accounts is troubling. Policies and procedures appear inconsistently applied, with reports of rounds, checks, and essential care gaps left unaddressed. Safety is a recurrent theme: lack of bed alarms, inadequate fall prevention, and instances of dehydration or aspiration allegedly going undetected or undertreated. Staff shortages and high turnover contribute to delays in responses to call bells, missed or late medications, and uneven quality of interaction with families. Harassment claims and privacy breaches further erode trust, while some family members describe rude treatment and management lapses that undermine the dignity of residents. These are not isolated incidents; they reflect systemic strains.

Guidance for families navigating this community requires clear action steps. Prior to move-in or rehab admission, insist on detailed care plans, floor-by-floor staffing statistics, and explicit safety protocols for meds, meals, and transfers. Request direct access to the director of nursing and the administrator for ongoing updates; demand prompt responses to concerns and written incident reports. Consider visiting at multiple times, including evenings, to gauge consistency. If signs of improvement are not sustained, or if communication remains poor, be prepared to relocate to a facility with proven safety records, transparent leadership, and robust family engagement. In some cases, leveraging third-party advocacy or state resources is prudent.

Bottom line: Colonial Hill can deliver competent rehab and decent daily life for residents when the staff is engaged and leadership is proactive, but the risks are pervasive enough that safe operation cannot be assumed without vigilant oversight. It is not a fit for families seeking a hands-off, consistently high-standard environment, nor for residents with significant safety or communication needs. Those who proceed should treat this as a high-awareness placement, with a plan for ongoing monitoring, frequent family contact, and rapid contingency options if care quality falters. In the right circumstances - with steadfast oversight and a clear readiness to challenge shortcomings - some residents may benefit, but the bar for acceptance remains high.

Physicians

• Rochester Eye Care Associates (0.2 miles)
• Rochester Obstetrics & Gyn (0.3 miles)
• Rochester Infectious Disease (0.4 miles)
• Surgical Associates of Rochester (0.4 miles)
• Rochester Family Practice (0.8 miles)
• Frisbie Rehab Services (1 miles)
• Rochester Pediatric Assoc (1.1 miles)

Hospitals

• Frisbie Memorial Hospital (0.4 miles)
• Wentworth-Douglass Hospital (6.9 miles)

Transportation

• U-Haul Moving & Storage (0.8 miles)
• U-Haul Moving & Storage (7.4 miles)

Restaurants

• KFC (1 miles)
• China Palace Restaurant (1 miles)
• My Cielo Taqueria (1.1 miles)
• Wild Willy's Burgers (1.3 miles)
• Lilac City Grille (1.4 miles)
• Revolution Taproom & Grill (1.4 miles)
• McDonald's (1.8 miles)

Pharmacies

• Walgreens (1 miles)
• Rite Aid (1.9 miles)
• Pharmacy Hannaford (2 miles)
• Hannaford Pharmacy (2.1 miles)
• Rite Aid (3.4 miles)
• Care Pharmacy (5.1 miles)
• Rite Aid (5.2 miles)

Cafes

• Aroma Joe's (1.4 miles)
• Aroma Joes (3.4 miles)
• Aroma Joe's Coffee (5.5 miles)
• Starbucks (6.1 miles)
• Aroma Joes (6.2 miles)
• Panera Bread (6.5 miles)

Places of Worship

• Our Lady of the Holy Rosary Church (1.8 miles)
• Next Level Church (2.7 miles)
• Christian Fellowship USA (3.6 miles)

Parks

• Town of Farmington (7.1 miles)
• Guppey Park (7.7 miles)
• Bellamy Park (8.5 miles)