Colonial Hill Center

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  • Interior

    A well-equipped physical therapy room with exercise equipment and fitness balls.

  • Decor

    A well-decorated dining room with a chandelier, elegant tables, and chairs.

  • Architecture

    A large colonial-style brick house with multiple windows and dormers.

  • Bedroom

    A cozy bedroom with twin beds and classic decor.

  • Seating Area

    A spacious lobby with a chandelier and staircase, featuring elegant decor and seating.

  • Chandelier

    A cozy and elegant library room with leather chairs, a chandelier, and walls lined with bookshelves.

Colonial Hill Center

62 Rochester Hill Road, Rochester, NH 03867

For more information about senior living options: (844) 490-3973

2.2 from 6 reviews
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Assisted Living Skilled Nursing Facility

Overall Review of Colonial Hill Center

Pros

  • pro The nurses at Birch Healthcare Center were described as wonderful, lovely people who provided care and kept families informed about their loved ones’ well-being.
  • pro The facility appeared to be well-maintained despite being older, and the gardens suggested a pleasant environment during warmer months.
  • pro Some staff members were noted to be very responsive and helpful, contributing positively to the overall experience for certain residents and families.
  • pro Families appreciated the cooperative nature of the staff during conference calls, reflecting a willingness to assist with communication and understanding patient needs.
  • pro A specific mention highlighted that some staff members were caring and committed to providing support for residents in their care.

Cons

  • pro The facility had poor care from most staff members, with some being rude and unresponsive to patient needs.
  • pro Residents experienced long wait times for assistance, sometimes up to an hour for basic needs like a bed pan.
  • pro The nursing home had issues with medication availability, leaving patients without necessary prescriptions for days.
  • pro The quality of food served was described as disgusting by residents.
  • pro There were concerns about the inadequate management of heat distribution in patient rooms, leading to uncomfortable living conditions.
  • pro Patients were reportedly treated roughly and without consideration for their dignity or needs.
  • pro There were allegations of neglect, including instances where residents were allowed to lie in urine and feces for extended periods.
  • pro Family members expressed frustration over communication issues and decision-making processes that excluded them.
  • pro Reviewers noted a lack of proper supervision and oversight within the facility, contributing to its poor operation.

Review

The experiences shared by families regarding Birch Healthcare Center serve as a stark illustration of the complexities and challenges faced within long-term care facilities. While some reviewers highlighted positive interactions with staff and recognized their genuine efforts in providing care, others painted a deeply troubling picture of neglect, poor management, and inadequate resources. This dichotomy raises important questions about the consistency of care and operational standards at this facility.

One family recounted their experience during the COVID-19 pandemic when their mother-in-law stayed at Birch Healthcare Center. Although they were unable to visit her directly due to health protocols, they made every effort to connect through window visits. Unfortunately, these attempts were hampered by her legal blindness and significant hearing impairment, rendering communication nearly impossible. The family was grateful for the nurses’ support; they communicated regularly with them, noting that several staff members showed compassion and dedication in keeping them informed about the resident's welfare. However, despite the individual attentiveness from certain nurses, there remained a sense of unease surrounding the conditions within the center.

In contrast to these positive interactions were alarming reports from other families who shared harrowing accounts of inadequate care for their loved ones. One emphasized an unsettling environment characterized by chaotic sounds—residents screaming for help and incessant alarms ringing out—a setting that seemed far removed from the tranquility one would expect in a healthcare facility designed for vulnerable populations. Family members expressed anxiety over used toiletries being provided alongside broken equipment like cracked basins. Alarmingly, it was reported that medications were not administered timely; vital prescriptions had to be ordered after patients had already arrived at the facility without assurance that essential treatments would be available.

Food quality also drew criticism across multiple reviews, with one family describing it as "disgusting." Such reflections on dietary provisions further compound concerns about overall patient satisfaction and health outcomes at Birch Healthcare Center. Another indication of mismanagement emerged from descriptions of subpar environmental conditions: residents’ rooms being inadequately heated required doors to remain open during winter months—a direct oversight perhaps indicative of broader systemic issues related to staffing shortages or ineffective management practices.

Moreover, frustrations escalated concerning communication protocols within the facility itself; there appeared to be confusion over decision-making authority when it came to contacting residents' families. Reviewers noted instances where non-relatives made crucial decisions affecting familial contact without proper oversight or accountability from supervisors said to be on duty—or perhaps just vague notions of such roles even existing in a structured manner.

While some individuals praised particular staff members as responsive and professional—expressing gratitude for their assistance—the overwhelming sentiment among many reviewers was one steeped in disappointment with care quality. A particularly disturbing account involved an elderly grandmother allegedly left neglected for extended periods under unsanitary conditions which led her family to intervene urgently before more serious harm could result.

Ultimately, these mixed reviews culminate into an urgent call for reform within Birch Healthcare Center itself. Families have implored regulatory entities such as New Hampshire’s health department—urging inspections into care practices amid claims suggesting that not only is individual resident safety compromised but also dignity jeopardized through negligent treatment approaches taken by portions of its workforce. As personal narratives unfurl amidst evidence presented herein; prospective families exploring long-term care options should proceed with caution when considering this particular facility—given alarming trends signaling inadequate attention toward both basic needs fulfillment alongside dignified human interaction essential within eldercare environments today.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Colonial Hill Center in Rochester, NH is a skilled nursing facility that offers top-notch care and amenities to its residents. With fully furnished living spaces, cable or satellite TV, and Wi-Fi/high-speed internet, the community ensures that all residents can stay connected and entertained.

The center provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure comprehensive medical care for each resident. Medication management is another essential service offered.

For those with special dietary needs, Colonial Hill Center offers diabetes diets and special dietary restrictions to accommodate individual preferences and requirements. Meal preparation and service are provided onsite in a spacious dining room.

The community believes in promoting mental wellness among its residents through various programs and activities. Scheduled daily activities keep the residents engaged and active.

Conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options, Colonial Hill Center ensures easy access to essential services for its residents' convenience.

Overall, Colonial Hill Center in Rochester, NH is a well-equipped assisted living community that offers exceptional nursing care along with various amenities to support the comfort and well-being of its residents.

Nearby Places of Interest

Physicians

  • Rochester Eye Care Associates (0.2 miles)
  • Rochester Obstetrics & Gyn (0.3 miles)
  • Rochester Infectious Disease (0.4 miles)
  • Surgical Associates of Rochester (0.4 miles)
  • Rochester Family Practice (0.8 miles)
  • Frisbie Rehab Services (1 miles)
  • Rochester Pediatric Assoc (1.1 miles)

Hospitals

  • Frisbie Memorial Hospital (0.4 miles)
  • Wentworth-Douglass Hospital (6.9 miles)

Transportation

  • U-Haul Moving & Storage (0.8 miles)
  • U-Haul Moving & Storage (7.4 miles)

Restaurants

  • KFC (1 miles)
  • China Palace Restaurant (1 miles)
  • My Cielo Taqueria (1.1 miles)
  • Wild Willy's Burgers (1.3 miles)
  • Lilac City Grille (1.4 miles)
  • Revolution Taproom & Grill (1.4 miles)
  • McDonald's (1.8 miles)

Pharmacies

  • Walgreens (1 miles)
  • Rite Aid (1.9 miles)
  • Pharmacy Hannaford (2 miles)
  • Hannaford Pharmacy (2.1 miles)
  • Rite Aid (3.4 miles)
  • Care Pharmacy (5.1 miles)
  • Rite Aid (5.2 miles)

Cafes

  • Aroma Joe's (1.4 miles)
  • Aroma Joes (3.4 miles)
  • Aroma Joe's Coffee (5.5 miles)
  • Starbucks (6.1 miles)
  • Aroma Joes (6.2 miles)
  • Panera Bread (6.5 miles)

Places of Worship

  • Our Lady of the Holy Rosary Church (1.8 miles)
  • Next Level Church (2.7 miles)
  • Christian Fellowship USA (3.6 miles)

Parks

  • Town of Farmington (7.1 miles)
  • Guppey Park (7.7 miles)
  • Bellamy Park (8.5 miles)

Frequently Asked Questions

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Nearby Communities

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