Crestwood Center

Pros

• The staff at Crestwood Care was described as amazing, helping families navigate difficult times.
• The reviewer found Crestwood Care to be very good and noted that their aunt was well taken care of by polite and nice staff.
• The food at Crestwood was praised as being very good by one resident.
• One reviewer mentioned that, despite initial reservations due to the facility's age, the staff quickly won over their sister with excellent care and support.
• The reviewer felt that Crestwood Care was the best option they encountered compared to other facilities they had visited.

Cons

• The nursing home staff is inadequate to handle elderly patients, particularly those with dementia or Alzheimer's disease.
• Patients often sat in dirty diapers for extended periods after requesting help, indicating poor attention from the aides.
• Some nurse aides were unprofessional, taunting patients and stealing their belongings.
• A resident was found on the floor and did not regain consciousness, highlighting a lack of proper monitoring by staff.
• There have been multiple falls reported in the facility, some resulting in fatalities.
• The facility's administrator does not effectively address on-floor issues due to a lack of engagement outside of the office.
• A patient received excessive pain medication without clear communication about their condition, leading to an unfortunate death.
• Another patient was left unattended for hours after ringing a call button for assistance, demonstrating negligence in care.

Review

The experience of families with nursing homes can vary drastically, as evidenced by multiple reviews of Crestwood Care. While some families report positive experiences and commendable staff interactions, others describe shocking neglect and even devastating outcomes for their loved ones. The contrasting accounts signal an urgent need for comprehensive changes within the facility to ensure that all residents receive the dignified care they deserve.

One family’s journey through the care system highlighted significant shortfalls in staffing and response times. A child visiting daily for their mother discovered serious lapses in care, particularly concerning patients with dementia or Alzheimer’s disease. Issues included a shortened dinner hour that forced patients who needed extra time to rush through meals, leaving some feeling abandoned when nursing aides were more focused on administrative tasks than attending to resident needs. Disheartening reports indicated that some aides not only lacked compassion but engaged in mocking behavior towards residents, further exacerbating feelings of isolation among these vulnerable individuals.

Tragically, this lack of attentive care culminated in a heartbreaking incident where a resident was found unresponsive on the floor, leading to her death shortly thereafter. This event underscored systemic issues within the facility: inadequate monitoring and oversight led to preventable falls and injuries. The caregiver's failure to recognize signs of distress raised alarms about overall training—calling into question whether any real accountability existed. Families expecting compassionate caregiving throughout difficult transitions faced disillusionment when discovering stark realities lurking behind seemingly pleasant façades.

Conversely, other family members recounted experiences at Crestwood Care filled with warmth and support during incredibly challenging times. One review celebrated how initially hesitant residents onsite warmed up quickly due to the exceptional demeanor of the staff. They noted that caregivers provided necessary emotional and physical assistance amid severe health challenges like stage 4 lung cancer—a testament to the transformative potential of dedicated healthcare professionals who prioritize patient comfort and dignity above all else.

Similarly optimistic were stories describing satisfactory living conditions for relatives residing at Crestwood Care. Families expressed contentment over polite staff interactions; good food; adequate room accommodations; and a range of activities designed for resident engagement—even though some individuals chose not to participate actively in organized events. These positive narratives stand in stark contrast with alarming tales detailing negligence, demonstrating inconsistencies in care standards across different departments or shifts.

Yet another heart-wrenching account involved a resident whose condition deteriorated after being mismanaged medically at Crestwood during a supposed Physical Therapy stint following hospitalization for a blood clot. The primary goal seemed lost as medical teams instead prioritized pain management over rehabilitation, leading to confusion about treatment priorities amidst unforeseen terminal cancer diagnoses communicated poorly between staff and family members. This disconnect ultimately resulted in avoidable complications such as pneumonia—the tragic endgame stemming from mismanagement early on.

In light of these significantly divergent reviews, it is crucial for Crestwood Care’s administration to reevaluate their operational practices urgently if they hope to maintain trust within their community while improving quality standards across service delivery systems effectively. Concerns articulated by grieving families remain glaring reminders that every elderly individual's life has inherent value; accordingly, anything less than competent attentiveness is unacceptable at facilities entrusted with nurturing lives at their most vulnerable stages.

Restaurants

• Wendy's (0.2 miles)
• Grill603 (0.3 miles)
• Windows on West Street (0.5 miles)
• Subway (0.5 miles)
• My Sister's Kitchen (0.7 miles)
• Phil's Old-Fashioned BBQ (1.9 miles)
• Copper Kettle To Go (3.8 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (6.5 miles)
• CVS Pharmacy (6.9 miles)

Parks

• Keyes Memorial Park (0.3 miles)
• Merrimack Commons (9.4 miles)
• Greeley Park (10.7 miles)
• Edward Roy Memorial Park (10.9 miles)
• Pack Monadnock Summit (11.1 miles)
• Nuthin' But Good Times (11.2 miles)
• Kids Kountry Playground (11.6 miles)

Cafes

• Union Coffee Company (0.7 miles)
• Hilltop Cafe (4.1 miles)
• The Cozy Tea Cart (7.3 miles)
• Buckley's Bakery & Cafe (7.4 miles)
• Starbucks (8 miles)
• Starbucks (9.7 miles)
• The Inside Scoop (9.9 miles)

Physicians

• Sj Family Medical Centers (1.5 miles)
• Nashua Eye Associates (2 miles)
• Gateway Pediatrics (3.1 miles)
• Kajenski Carissa APRN (4.4 miles)
• Wright & Associates Family Healthcare (5.4 miles)
• Amherst Family Practice (5.7 miles)
• Amherst Medical Associates (5.7 miles)

Theaters

• Milford Drive-In Theater (1.9 miles)
• Chunky's Cinema Pub - Nashua (9.7 miles)

Transportation

• U-Haul Neighborhood Dealer (2.8 miles)

Hospitals

• Northeast Rehabilitation Hospital (6.4 miles)
• St Joseph Adult Day Health Center (7.9 miles)

Places of Worship

• Resurrection Parish (9.1 miles)
• Temple Forest Monastery (9.2 miles)
• Congregational Church of Temple (9.6 miles)