Pleasant Valley Nursing Center

Pros

• The staff at Pleasant Valley Nursing Center is dedicated, compassionate, and skillful, providing excellent care for residents.
• Residents enjoy clean rooms, delicious meals, and a variety of engaging activities.
• Families appreciate the attentiveness of the nursing staff and their commitment to keeping them informed about their loved ones' well-being.
• The facility creates a warm and pleasant environment that contributes to residents' happiness and comfort.
• Many families express gratitude for the impact that specific staff members have on their loved ones’ quality of life during difficult times.
• The administration and social services team are noted for being pleasant and accommodating in addressing family needs.
• Residents benefit from personalized care tailored to their special needs and preferences.

Cons

• The care for patients is subpar and often times inhumane, with residents receiving only one shower a week, even when sitting in feces.
• Staff turnover is significant, leading to instability and dissatisfaction among employees, which negatively affects patient care.
• There are frequent issues with missing laundry items that families must replace at their own expense.
• Residents often experience delays in receiving assistance after ringing the help bell, with staff not responding promptly.
• Complaints raised to the head administrator have gone unaddressed, leading to frustration and a lack of accountability.
• One family felt they had no choice but to send their loved one there due to funding issues, resulting in an overall negative experience.
• The facility does not live up to its advertised standards, creating disappointment for families who trusted it with their loved ones' care.
• A resident's belongings were misplaced or given away without permission, causing distress for both the resident and family members.

Review

Pleasant Valley Nursing Center in Derry, NH, has garnered a spectrum of reviews that reflect the diverse experiences of residents and their families. On one hand, many individuals express gratitude for the compassionate care provided by the staff. Families have conveyed positive sentiments about the attentive nursing staff and their commitment to creating a warm and engaging environment for residents. For instance, one family member shared how the facility has given them peace of mind regarding their loved one’s care, noting that every member—from administrators to nursing aids—works diligently to ensure safe and pleasant living conditions for seniors. The clean rooms, delicious meals, and the variety of activities available are frequently mentioned as highlights.

However, contrasting these glowing testimonials are critical accounts from families who experienced significant shortcomings in care at Pleasant Valley. One reviewer recounted distressing situations involving inadequate attention to basic hygiene needs for their loved ones. They described instances where patients went days without showers even in dire circumstances, leading to claims of subpar and sometimes inhumane treatment. Some families felt compelled to replace clothing or other personal items due to consistent issues with misplaced laundry or belongings. This review echoed similar complaints about high staff turnover rates affecting continuity in care as well as overall morale among employees.

The management at Pleasant Valley also received mixed reviews. While some acknowledged individual staff members’ efforts—highlighting specific nurses like "Princess" who made a profound impact on end-of-life care—others criticized the administrative side of things for providing inadequate responses to concerns raised by families. Complaints about billing practices add another layer of complexity; one family felt pressured during a time of grief regarding outstanding charges shortly after their father's passing.

Another resident's family remarked on how the facility seemed initially overwhelming but ultimately proved beneficial due to its supportive atmosphere and engaging activities. This sentiment was echoed by others who highlighted patient coordinators' effective communication skills as vital during challenging transitions between rehabilitation settings and long-term care arrangements. Families appreciated being kept well-informed about medical updates and involved in decisions related to their loved ones.

Despite these positives, there remains an undercurrent of discontent among reviewers who experienced difficulty dealing with unresponsive administration when issues arose—a point emphasized through repeated assertions that management often didn’t follow through on promised investigations concerning grievances raised by families or residents alike. A few reviews expressed frustration with the lack of ownership over issues reported and poor responsiveness from higher management levels.

In conclusion, Pleasant Valley Nursing Center stands out as a facility marked by both commendable dedication from certain staff members rendering compassionate care and serious challenges related to consistent operational standards across various departments. While numerous families celebrate enhanced quality of life brought forth by dedicated employees within its walls, others remain concerned about significant lapses in fundamental patient care protocols that overshadow its more positive attributes. This duality highlights an urgent need for improvements in both staffing stability and administrative accountability—ensuring that all residents receive dignified treatment befitting their needs during potentially vulnerable stages of life.

Restaurants

• McDonald's (0.3 miles)
• Applebee's (0.6 miles)
• Stumble Inn (1.3 miles)
• 603 Beer Hall (1.9 miles)
• Poor Boy's Diner (3 miles)
• The Bacon Barn (4.4 miles)
• Pipe Dream Brewing (5.2 miles)

Physicians

• Women's Health Associates of Derry (0.4 miles)
• Dartmouth-Hitchcock Derry (0.5 miles)
• New England Heart Institute (0.7 miles)
• Derry Pediatrics Professional Associates (1 miles)
• Spindel Eye Associates (6.6 miles)
• Juvenile Diabetes Research Foundation (6.6 miles)
• River Road Pediatrics (7.9 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Hannaford Bros (1 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (6.1 miles)
• Walmart Pharmacy (7.4 miles)
• Walgreens (7.8 miles)
• CVS Pharmacy (8 miles)

Parks

• East Derry Historic District (1.9 miles)
• Griffin Park (7.1 miles)
• Nuthin' But Good Times (7.2 miles)
• Edward Roy Memorial Park (7.8 miles)
• Merrimack Commons (8.4 miles)
• Benson's Park (9.4 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (6.4 miles)
• Heav'nly Donuts (6.5 miles)
• Starbucks (7.6 miles)
• Pressed Cafe (8.5 miles)
• Honey Dew Donuts (8.7 miles)
• Starbucks (9.1 miles)

Transportation

• Manchester-Boston Regional Airport (MHT) (6.4 miles)
• Eastern Bank Business Center at Manchester Boston Regional Airport (6.5 miles)

Hospitals

• St Joseph Hospital Ob-Gyn Windham (6.7 miles)
• Elliot Hospital Surgical Day Care (8.7 miles)
• Elliot Hospital (8.7 miles)
• Bedford Ambulatory Surgical Center (9.2 miles)