Right at Home in Londonberry, NH

Pros

• They have great management and are always nice, accommodating, and accessible.
• The owners and staff are supportive, ensuring fair treatment and prompt resolution of concerns.
• Their dedication to clients is remarkable, providing care with compassion and treating clients and employees like family.
• They provide exceptional careā€”compassionate, professional, and attentiveā€”giving families peace of mind.
• Right at Home is viewed as a great stepping stone to hospital work.
• The staff are responsive and professional, working with clients to support work-life balance; their training resources are among the best.
• Maria and Brian are outstandingā€”warm, kind, highly professional, and their dementia simulation was engaging and educational.
• Families feel at ease knowing their loved ones are well cared for by Right at Home.
• The team is absolutely amazing, supportive, and highly recommended.
• They are reliable, with careful scheduling, substitutes when needed, regular check-ins, and accurate invoicing.

Cons

• They are a horrible uncaring company.
• They hire people with no experience and provide only 2-4 hours of on-the-job training.
• They donā€™t treat their employees well.
• They will hire anyone who can pass a background check.
• They have clients that they actually have no workers to send to.
• They go through a lot of employees in office and in the field.

Review

Right at Home in Londonberry is best suited for families seeking dependable, in-home non-medical support that enables a loved one to stay at home while receiving compassionate assistance and flexible scheduling. The model works well for seniors who value daily routines, a dignified pace, and help with tasks, companionship, and light mobility. It also suits families exploring dementia-focused support, given the emphasis on caregiver training and personalized matching. The core appeal is hands-on, family-inclusive care planning that can deliver steady peace of mind for those coordinating care from a distance, with clear communication and responsive adjustments as needs evolve.

Those needing around-the-clock medical nursing, skilled clinical management, or guaranteed, zero-gap coverage may want to consider alternatives. Licensed home health agencies with registered nurses can provide medical oversight and protocol-driven care, while an assisted living community with on-site nursing offers a different continuity model. For complex conditions or rapidly changing needs, a facility-based option or a dedicated memory-care setting may deliver more predictable medical oversight and structured environments. Budget constraints and a demand for truly 24/7 live-in coverage can also push families toward other arrangements.

Key strengths drive the overall value proposition. Caregivers come across as compassionate, professional, and dependable, with substantial training that translates into consistent approaches rather than improvised visits. Management and back-office support are repeatedly praised for responsiveness, scheduling flexibility, and prompt problem-solving, which helps align care with routines. The ability to tailor caregiver matches to personality and needs, plus a willingness to substitute when a fit isnā€™t right, reduces the impact of turnover and creates a credible path to reliable coverage. Dementia-aware training and real-world simulations add credibility for families planning memory-related support.

Among the full slate of experiences, one review paints a starkly different picture, describing the company as uncaring, with inexperienced staff and frequent turnover. That negative view is an important counterpoint, signaling that not every assignment will land with the same caliber or consistency. Yet, across the rest of the feedback, the opposite picture emerges: steady leadership, strong caregiver onboarding, and customers reporting real peace of mind. The breadth of positive experiences suggests that outcomes depend on local staffing, fit, and ongoing management, rather than a single systemic flaw. Prospective clients should probe staffing histories and caregiver retention in their specific service area.

Billing and communication are repeatedly cited as strengths when a care plan is in place. Families report quick responses to questions and accurate invoices, along with regular check-ins. The hands-on approach to scheduling, often coordinating around a clientā€™s calendar and routines, helps minimize disruption. However, potential gaps can occur if the schedule relies heavily on substitutes or if multiple caregivers rotate in and out. In that light, it is prudent for families to clarify the substitution policy, the expected frequency of new caregivers, and the process for escalating concerns when comfort levels with a given caregiver arenā€™t met.

For decision-makers valuing home-based support delivered with empathy, clear processes, and a strong training ethos, Right at Home offers a credible, practical pathway to keep a loved one at home safely. The most decisive move is to negotiate a clear care plan, confirm consistent caregiver pairings, and establish a trial period to test fit before committing to long-term schedules. Ask for references that reflect memory-care needs and long-term stability, request a transparent view of substitutions, and verify how care plans adapt to changing needs. When these elements align, this agency stands as a thoughtful option that can meaningfully reduce family stress.