Alta Skilled Nursing And Rehabilitation Center in Reno, NV
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555 Hammill Lane, Reno, NV 89511
For more information about senior living options: (844) 490-3973
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Izzy is the best in admissions. Sam and Izzy are rocking the admissions department and helping people get the care they need. Alta is a beautiful, clean facility with top-tier therapy services and meal options. The admissions, nursing, and therapy staff are amazing and caring. Sam King, the Admissions Director, ensures a smooth transition for residents. The entire Alta team works seamlessly together to provide outstanding care. Ken Jakubowski in the business office goes above and beyond to assist families and ensure residents are well cared for. The nursing staff are patient and caring; Marcia is consistently helpful. The facility is a true gem with friendly staff and a welcoming environment. Family members consistently express gratitude for the care and support at Alta. The new ownership and management are incredible, making Alta a great place to heal.
The facility is described as a horrible place where residents are neglected. The staff are accused of neglecting residents and failing to report injuries. Care is described as inadequate, with delays in showers and help. Call buttons are reportedly clipped out of reach to avoid responding. Understaffing leads to long delays and residents not getting needed care. Food is described as inedible or of poor quality. Rooms and bathrooms are dirty or poorly maintained, with towels piling up and outdated equipment. Some staff are rude, unprofessional, and disrespectful. Residents' clothing and belongings have been stolen or lost.Alta Skilled Nursing and Rehabilitation Center in Reno is best suited for families seeking a tilt toward aggressive rehabilitation and a responsive admissions process, especially for short-term stays following surgery or acute illness. The community can deliver a clean, modern environment with strong therapy options and a team that pulls together to move a patient toward independence quickly. Those who need consistent, predictable long-term care with unwavering daily communication and guaranteed staffing stability may want to consider alternatives. This facility's mix of strengths and serious safety and communication concerns means it is a high-stakes choice: great for a road to recovery with engaged family involvement, less ideal for anyone who prioritizes seamless, reliable long-term oversight.
On the plus side, the admissions experience is repeatedly praised. Izzy and the admissions team are frequently described as "amazing," welcoming, and effective at getting people into care with clarity and courtesy. The therapy and nursing teams are highlighted for skill, compassion, and a practical focus on getting residents moving again. The building itself has undergone renovations and reads as clean and well-maintained, with a sense of home-like calm that supports recovery. Families note reliable help from the business office and social services when navigating paperwork and insurance, and several residents speak of high-quality meals and a responsive care routine during rehab. In short, for families who engage early and stay engaged, Alta can feel like a well-coordinated, capable partner in recovery.
Yet the most troubling threads in the feedback are hard to overlook. A substantial number of reviews allege neglect, safety lapses, or dangerous delays in care, sometimes with tragic outcomes or hospital transfers. Reports range from insufficient staffing to missed call bells and delayed responses, to outright accusations of mistreatment and outdated or unsafe conditions. Some families describe chaotic communication patterns, difficulty reaching the right nurse or administrator, and inconsistent care depending on which shift or which staff member is present. In a facility that asks families to be actively involved, these reports create a troubling paradox: the care can be excellent, but only when the staffing level and supervision align with patient needs.
The reality is that the strong pros only partially offset the main cons. For a short-term rehab patient who can leverage the robust therapy program, clear admission pathways, and the modern, clean environment, Alta offers a credible pathway to regain mobility and return home. The proactive social work and Medicaid navigation help - reinforced by staff such as Ken in the business office - can reduce friction in discharge planning and funding. However, for residents who require steady, around-the-clock attention or who have complex, long-term needs, the reports of understaffing and inconsistent responsiveness pose real risk. The therapy wins do not automatically neutralize concerns about ongoing safety, reliable supervision, or the capacity to respond quickly to emergencies or daily needs.
Given the mixed picture, who should steer toward alternatives, and who can move forward with reasonable confidence? Families prioritizing a top-tier rehab trajectory, strong admissions support, and a modern campus should consider Alta, but with a plan: insist on a clear, written understanding of staffing levels, daily caregiver assignments, and discharge criteria. Those who have legitimate concerns about long-term safety, consistent communication, or the ability to engage a care team regularly should actively compare Alta against other options with demonstrated stability and transparent staffing. Visitors should request current tour evidence of nurse coverage, ask about specific night-time response times, and speak with multiple staff members across shifts to gauge consistency.
The practical decision framework is straightforward. Visit with a specific checklist: confirm daily nurse-to-resident ratios on the unit your loved one will occupy, observe a therapy session, and talk with the dining and housekeeping teams about typical routines. Ask for a direct line of contact for social services and for the discharge planner, and verify how emergencies are handled after hours. Request a trial period if possible, and obtain several family references - especially from those with long-term experience at Alta. If the answers align with a robust, well-staffed, and responsive care plan, Alta can be a strong choice for rehab-focused needs. If not, it is prudent to continue the search and weigh facilities with a more consistently reliable safety and communication record.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alta Skilled Nursing And Rehabilitation Center in Reno, NV is a highly-equipped assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents.
The community boasts a variety of amenities to enhance the quality of life for its residents. They can enjoy trips to the beauty salon, relax with cable or satellite TV in their private rooms, and utilize the computer center for any online activities. There is also a fully furnished dining room where delicious meals are served restaurant-style. For entertainment, residents can indulge in various activities at the gaming room or spend time in the small library. The outdoor space and garden provide a serene environment to unwind and enjoy nature. Additionally, Wi-Fi/high-speed internet is available throughout the community.
In terms of care services, Alta Skilled Nursing And Rehabilitation Center ensures 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They have specialized programs for diabetes diet and mental wellness support. Medication management is also provided to ensure adherence to prescribed medications. The community takes care of transportation arrangements for non-medical purposes as well as provides transportation to doctors' appointments.
Residents can indulge in numerous activities offered by the community such as fitness programs and planned day trips organized by concierge services. They also have resident-run activities which promote socialization among peers. Scheduled daily activities keep residents engaged and entertained.
Alta Skilled Nursing And Rehabilitation Center benefits from its convenient location as it has nine cafes, three parks, seven pharmacies, 43 physicians, 28 restaurants, seven transportation options, and three hospitals nearby. This allows residents easy access to various amenities outside the community.
Overall, Alta Skilled Nursing And Rehabilitation Center provides excellent care services along with a plethora of amenities that promote comfort, convenience, wellness, and an active lifestyle for its residents.
Alta Skilled Nursing And Rehabilitation Center is located at 555 Hammill Lane, Reno, NV 89511 in Washoe County, Nevada
Alta Skilled Nursing And Rehabilitation Center on seniors.fyi includes 14 photos including images showing landscaping, trees, building, architecture, garden, outdoors, parking, pathway, and more.
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Outdoors
Building
Architecture
Trees
Landscaping
Garden
Entrance
Outdoor
Patio
Grass
Parking
