Right at Home of Reno

Pros

• Caregivers are compassionate and genuinely care for their clients.
• The office staff are friendly, kind, and very helpful.
• Right at Home provides reliable, high-quality senior care with a long-standing positive reputation.
• They communicate promptly and keep families well informed.
• They go above and beyond to take care of loved ones and ensure clients are in good hands.
• They are flexible with scheduling and shifts to meet changing needs.
• Their care coordination includes meticulous records and responsive service.
• They serve a broad geographic area (Northern Nevada) and stay active in the community.
• They offer 24/7 phone support and reliable transportation to help clients stay in their homes.

Cons

• The company is accused of treating employees with no respect and paying horrible wages.
• It is described as unorganized and inconsistent when a caregiver cannot show up for scheduled care.
• There were instances where the agency did not notify that no caregiver would be available for paid-for care.
• Some reviewers would never trust the company to care for their loved ones.
• The owner is described as a COVID denier who laughs at senior citizens' deaths.
• The agency is labeled the worst company ever and should not be licensed.
• Right at Home is described as a terrible company.
• The owner, Elaine, is described as mean with no compassion or conscience.
• The company is claimed to do the opposite of the right thing.

Review

Right at Home in Northern Nevada appears to be more than just a home-care provider to many families - it's a trusted partner that has, for years, helped loved ones stay in their own homes with dignity and independence. A large portion of the feedback speaks to a compassionate, capable team: caregivers who are described as genuinely caring, patient, and professional, and office staff who are frequently lauded for being friendly, responsive, and organized. Several reviews highlight specific individuals and moments that left a lasting impression, from Sherina being called "an absolute gem" to caregivers who "truly love what they do." The organization's footprint in the region is noted for its broad reach - serving communities from Gardnerville to Spanish Springs and surrounding areas - and for surrounding operations with a 24/7 phone line and active community involvement. The long-standing presence - some clients have been with Right at Home for over a decade - adds to the sense that this agency can be a stable, ongoing support system for families navigating aging and caregiving.

In many accounts, Right at Home delivers on its promise of practical, dependable care. Families describe help that goes beyond basic companionship to include transportation to appointments, grocery shopping, laundry, and other errands that keep a loved one functioning at home. The care plans described range from light, in-home assistance to more involved routines that enable elders to maintain independence. One family shared that the service allowed their mother to stay in her independent living apartment largely because of the meticulous scheduling, responsive coordinators, and attentive caregivers. Others emphasize the value of timely, consistent communication - coordinators who are accessible, keep families informed, and document appointments and needs so that loved ones aren't left guessing about what happened during the day.

A recurring theme in the positive reviews is the quality of the people who work there. The mood across these comments is one of warmth and respect: caregivers who engage with clients, speak to families, and coordinate with doctors' offices; office staff who facilitate scheduling, handle emergencies, and rally to help when plans change. The sense that Right at Home creates a "right at home" feeling isn't just branding; it's described as a real atmosphere where clients are treated with kindness, dignity, and ongoing attention. Some clients picture themselves sleeping better at night knowing competent, reliable caregivers are monitoring their loved ones and keeping meticulous records of visits, transportation, and other needs. The overall tone in these messages is one of gratitude for people who show up, stay engaged, and shoulder the practical tasks that keep aging adults safe and comfortable.

Yet, alongside the chorus of praise, there are sharply divergent experiences documented. A number of reviews raise concerns about organizational issues - specifically around scheduling and consistency. Reports describe visits being canceled with little or no notice, a lack of consistency in which caregivers appear, and a sense that the agreed-upon schedule could not be maintained. In some cases, families say they were not notified when a caregiver could not show up, and they were advised to look to another agency to fill the gap after payment had already been made. There are also accounts of tasks not being completed as requested, items being discarded or moved in ways that contradicted family instructions, and overall dissatisfaction with communication when disruptions occurred. These criticisms paint a picture of a system that, from some families' perspective, fails to honor commitments or keep families adequately informed during hiccups.

The feedback takes a more troubling turn with a few reviews that address management and ethics in stronger terms. One review accuses the company of mistreating its own employees - paying low wages, showing a lack of respect, and contributing to an environment that feels disorganized and inconsistent from shift to shift. Another sets a tone of alarm, alleging a lack of empathy from leadership during a crisis, including a claim about Covid-related attitudes described as dismissive of the risk to seniors. There are also stark denunciations that the owner is cruel or unkind, with language that calls the company unworthy of a license. While these views are in the minority compared with the many positive experiences, they are persistent enough to be a notable part of the overall narrative, reminding potential clients that experiences can vary dramatically from one family to another and depending on the specific team assigned.

Despite the range of experiences, several reviews emphasize the enduring value of Right at Home for families who need reliable, long-term at-home care. The ability to coordinate care from a distance, maintain consistent oversight through regular updates, and rely on caregivers to handle daily tasks and essential errands has repeatedly been framed as life-changing for those managing chronic conditions or cognitive decline. The agency's 12-year presence in the community and its breadth of services - across multiple towns in Northern Nevada - are cited as indicators of credibility and familiarity within the local system of elder care. For many, the company remains a lifeline that enables loved ones to remain at home with as much independence and safety as possible, which is the core value many families seek when they turn to in-home care.

In summary, Right at Home in Northern Nevada is portrayed by clients and families as a company with a strong, heartfelt core: compassionate caregivers, responsive office staff, and a long-standing presence that helps families navigate the complexities of aging at home. The flip side of that picture shows significant frustration for some families who encountered scheduling gaps, inconsistent caregiver assignments, and communication challenges that undermined trust and reliability. A smaller but vocal portion of reviews raises concerns about management practices and leadership style, including pay, respect for staff, and attitudes during health crises. For anyone considering Right at Home, the message is clear: the experience can be extraordinary - marked by kindness, competence, and peace of mind - but it can also be highly variable depending on the team, the day, and the mechanism in place to handle emergencies and schedule changes. Weighing both the uplifting stories and the cautionary notes will be essential for families seeking dependable, long-term in-home care in this region.

This part of Reno, Nevada, is a convenient and well-equipped area for senior living. With a variety of medical facilities nearby such as Physicians, Gynecologists of Reno, and Sierra Podiatry Associates, seniors can easily access healthcare services. There are also pharmacies like Save Mart Supermarkets and Walgreens in close proximity for medication needs. Numerous restaurants offer a range of dining options including Great Basin Brewing Co. and Raising Cane's Chicken Fingers. Additionally, cafes like Starbucks and Perenn Bakery provide comfortable spaces to enjoy a cup of coffee. Nearby parks such as Bartley Ranch Regional Park offer opportunities for outdoor recreation and relaxation. For transportation needs, Reno-Tahoe International Airport is conveniently located for easy travel access. Overall, this area provides seniors with essential amenities and services for a comfortable and convenient lifestyle.

Physicians

• Gynecologists of Reno (0.1 miles)
• Sierra Podiatry Associates (0.1 miles)
• GYN Specialists of Reno (0.1 miles)
• Nevada Center for Reproductive Medicine (0.1 miles)
• Allergy & Asthma Clinic Of Reno (0.1 miles)
• Pinecone Pediatrics (0.1 miles)
• Ponderosa Pediatrics (0.1 miles)

Pharmacies

• Save Mart Supermarkets (0.1 miles)
• Walgreens (1.1 miles)
• Target Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Save Mart Supermarkets (2.2 miles)
• Scolari's Food & Drug Company (2.8 miles)

Restaurants

• Great Basin Brewing Co. (0.4 miles)
• Applebee's (0.4 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Sushi Bar on the sky terrace (0.9 miles)
• King Buffet (1 miles)
• Popeyes Louisiana Kitchen (1.1 miles)
• Sushi Minato (1.1 miles)

Cafes

• Starbucks (0.4 miles)
• Perenn Bakery (0.6 miles)
• The Cup Café (1.1 miles)
• Starbucks (1.8 miles)
• Magpie Coffee Roasters (2.3 miles)
• Coffeebar (2.5 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (3 miles)

Parks

• Bartley Ranch Regional Park (0.7 miles)
• Mira Loma Park Maintenance Shop (2.9 miles)
• Village Green Park (3 miles)

Hospitals

• Behavioral Medicine Associates (0.9 miles)
• Manor Care (1.5 miles)
• Renown Rehabilitation Hospital (3.3 miles)

Transportation

• Reno Tahoe Rental Car (2.3 miles)
• Hertz Rent A Car (2.4 miles)
• Baggage Claim (2.4 miles)
• Reno-Tahoe International Airport (RNO) (2.4 miles)
• Escape Lounges (2.4 miles)
• Terminal C (2.5 miles)
• Enterprise Rent-A-Car (3.1 miles)