Right at Home of Reno

Pros

• Everything about Right at Home is fantastic.
• Right at Home has excellent caregivers and office staff.
• Sherina is an absolute gem.
• Everyone at Right at Home is kind, patient, and timely in communicating.
• Right at Home truly cares about clients' well-being and never hesitates to help.
• Right at Home is amazing and genuinely cares about its clients.
• The staff at Right at Home are friendly and as helpful as they come.
• Right at Home makes caring for the elderly enjoyable and easy.
• Right at Home genuinely cares about their clients and provides reliable, trustworthy caregivers.
• Right at Home serves Northern Nevada with 24/7 phone support and is heavily involved in the community.
• Right at Home has a wonderful reputation after being around for 12 years.

Cons

• They claim the company treats its employees with no respect and pays them horrible wages.
• They say the company is unorganized and inconsistent when a caregiver is unable to show up for scheduled care.
• They report several instances where no one was available to provide care that had already been paid for, and their family was not notified.
• They would never trust this company to care for their loved ones.
• They describe the owner as a Covid denier who finds deaths of senior citizens from the disease laughable.
• They call Right at Home the worst company ever and say it shouldn't be allowed to carry a license.
• They say Right at Home is a terrible company, and that the owner, Elaine, is mean and lacks compassion or conscience.
• They claim the company does the opposite of the right thing.

Review

Right at Home of Reno is best suited for families that want hands-on, in-home elder care with a warm, personal touch and a solid local footprint. The Reno operation serves all of Northern Nevada, offering transportation, errands, and daily living support that keep a loved one at home rather than in a facility. The strongest case rests on consistently praised caregivers and office staff, with Sherina singled out as an exceptional example of kindness, patience, and timely communication. Families report a 24/7 phone line and active community involvement, underscoring a relationship-driven approach. For those prioritizing genuine caregiver relationships and responsive local support, this agency delivers a compelling option.

Yet there are clear caveats that temper the overall promise. A subset of reviews paints a less favorable picture of management and reliability: caregivers missing visits, last-minute cancellations, and inconsistent assignments without prompt family notification. Some accounts allege poor treatment of employees and inconsistent organizational practices, which can ripple into care continuity. A few families describe schedules that could not be met and being directed to seek another agency. A small but loud cluster of comments take aim at leadership, portraying a troubling impression of the owner's approach. These voices caution that reliability and organizational tone may vary and warrant careful due diligence.

On balance, the strongest positives center on genuine caregiving warmth and practical back-end support. Caregivers are repeatedly described as compassionate and engaged, with office staff and coordinators lauded for cooperation and responsiveness. The capacity to arrange transportation to appointments, grocery runs, and other errands - often with a capable second caregiver - creates tangible value for someone who cannot manage these tasks alone. Several stories highlight careful dementia and memory-care handling, with caregivers keeping meticulous appointment notes and maintaining open family communication. The agency's broad Northern Nevada reach is a practical advantage for families juggling multiple locations.

Nevertheless, the operational reality demands proactive oversight. When scheduling gaps occur, families should push for explicit assignments, guaranteed backup coverage, and a written schedule with a clear communication protocol so shifts remain covered and relatives stay informed. The strongest protections come from requesting a designated primary caregiver and a documented contingency plan, complemented by a reliable coordinator who provides regular updates. The drawback in some cases - being told to contact another agency - serves as a red flag unless that move is clearly structured as a formal backup plan and not a default. Prospective clients should secure concrete guarantees and a transparent escalation path to avoid unplanned gaps in care.

Cost and service breadth reflect the practical trade-offs. The agency offers a range of shifts - from minimum one-hour blocks to around-the-clock care - and emphasizes flexible support, transportation, and errands. The geographic scope - covering Northern Nevada from Gardnerville to Spanish Springs - addresses the needs of families spread across wide areas. Yet the same reviews that praise this flexibility also flag turnover and leadership issues that can destabilize a care plan. Prospective clients should verify current caregiver stability, request current client references, and insist on a detailed service agreement that aligns pricing, coverage, and expectations with day-to-day realities.

Bottom line: Right at Home of Reno can be a strong fit for families prioritizing compassionate, hands-on care and local coordination that keeps a loved one at home. The reliable, caring caregiver base and responsive administrative support are meaningful advantages, especially for families who need transportation, errands, and help with daily tasks. However, reliability hinges on active oversight and a clearly defined care plan, given reported inconsistencies and mixed leadership impressions. If the priority is unwavering consistency and a leadership culture with a uniformly steady track record, exploring additional options in parallel is prudent. With careful upfront planning - guaranteed primary and backup caregivers, written schedules, and thorough references - this community can be a practical, effective partner for a broad range of seniors.

This part of Reno, Nevada, is a convenient and well-equipped area for senior living. With a variety of medical facilities nearby such as Physicians, Gynecologists of Reno, and Sierra Podiatry Associates, seniors can easily access healthcare services. There are also pharmacies like Save Mart Supermarkets and Walgreens in close proximity for medication needs. Numerous restaurants offer a range of dining options including Great Basin Brewing Co. and Raising Cane's Chicken Fingers. Additionally, cafes like Starbucks and Perenn Bakery provide comfortable spaces to enjoy a cup of coffee. Nearby parks such as Bartley Ranch Regional Park offer opportunities for outdoor recreation and relaxation. For transportation needs, Reno-Tahoe International Airport is conveniently located for easy travel access. Overall, this area provides seniors with essential amenities and services for a comfortable and convenient lifestyle.

Physicians

• Gynecologists of Reno (0.1 miles)
• Sierra Podiatry Associates (0.1 miles)
• GYN Specialists of Reno (0.1 miles)
• Nevada Center for Reproductive Medicine (0.1 miles)
• Allergy & Asthma Clinic Of Reno (0.1 miles)
• Pinecone Pediatrics (0.1 miles)
• Ponderosa Pediatrics (0.1 miles)

Pharmacies

• Save Mart Supermarkets (0.1 miles)
• Walgreens (1.1 miles)
• Target Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Save Mart Supermarkets (2.2 miles)
• Scolari's Food & Drug Company (2.8 miles)

Restaurants

• Great Basin Brewing Co. (0.4 miles)
• Applebee's (0.4 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Sushi Bar on the sky terrace (0.9 miles)
• King Buffet (1 miles)
• Popeyes Louisiana Kitchen (1.1 miles)
• Sushi Minato (1.1 miles)

Cafes

• Starbucks (0.4 miles)
• Perenn Bakery (0.6 miles)
• The Cup Café (1.1 miles)
• Starbucks (1.8 miles)
• Magpie Coffee Roasters (2.3 miles)
• Coffeebar (2.5 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (3 miles)

Parks

• Bartley Ranch Regional Park (0.7 miles)
• Mira Loma Park Maintenance Shop (2.9 miles)
• Village Green Park (3 miles)

Hospitals

• Behavioral Medicine Associates (0.9 miles)
• Manor Care (1.5 miles)
• Renown Rehabilitation Hospital (3.3 miles)

Transportation

• Reno Tahoe Rental Car (2.3 miles)
• Hertz Rent A Car (2.4 miles)
• Baggage Claim (2.4 miles)
• Reno-Tahoe International Airport (RNO) (2.4 miles)
• Escape Lounges (2.4 miles)
• Terminal C (2.5 miles)
• Enterprise Rent-A-Car (3.1 miles)