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Hillcrest Country Estates-Cottages in Papillion, NE

Hillcrest Country Estates-Cottages is a nursing home community in Papillion, NE.

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Hillcrest Country Estates-Cottages in Papillion, NE

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Hillcrest Country Estates-Cottages Hillcrest Country Estates-Cottages

6082 Grand Lodge Avenue, Papillion, NE 68133

For more information about senior living options: (866) 208-4318

3 from 33 reviews
5 stars
14
4 stars
1
3 stars
2
2 stars
3
1 stars
13

Overall Review of Hillcrest Country Estates-Cottages

caveat 12 reviews mention this

Understaffing and missed care

Residents describe understaffing and care gaps that left basic needs unmet.

A recurring concern is staffing levels and follow-through, with multiple reviewers describing inadequate toileting help, delayed responses, and difficulty getting assistance when needed. Several also mention poor communication—such as unclear updates or not doing what was promised—along with examples of medical problems they felt the staff did not catch in time. Some residents or families describe safety issues as well, including falls and infections tied to delayed attention. Even when the building itself looks good, these reviewers say the day-to-day care did not match what was expected for the level of support.

common 9 reviews mention this

Care teams can be supportive

Many reviewers praise staff members for being caring and helpful.

Alongside the complaints, multiple reviews also describe staff who treated residents with compassion and worked to keep people comfortable. Some reviewers specifically thank nursing, therapy, and kitchen teams, and others say staff were easy to talk to and willing to help. In positive accounts, residents are portrayed as receiving support with daily routines and rehabilitation needs, and families describe smoother transitions into the community. The contrast across reviews suggests experiences can vary by unit, staffing at the time, and how care is managed.

common 8 reviews mention this

Dining quality is inconsistent

Dining is a mixed experience, with both praise and strong criticism.

Several reviewers mention the meals as a bright spot, describing good or exceptionally good food and the ability to get something else if a menu item is not wanted. Others are sharply critical, including comments about terrible food and meals not being properly supported or tailored to what residents can eat. A few families connect dining with larger care concerns, such as reports of insufficient assistance during meals or changes in appetite and nutrition after moving. Overall, reviewers do not describe dining in the same way from one experience to the next.

common 7 reviews mention this

Cottages feel spacious and secure

Reviewers describe a clean, spacious setting with security features.

Positive reviews repeatedly highlight the community’s physical layout—open spaces, large rooms, and a cottage-style feel—and mention cleanliness as a strength. Some also describe features like outdoor areas, libraries, and spaces used for family visits or dining. However, a few reviewers report cleanliness problems, describing areas that felt dirty, and some mention construction or other factors affecting the overall experience. Even with strong praise for the building and grounds, reviewers’ comments show that the interior upkeep and day-to-day environment can vary.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Eppley Airfield (12 miles away) Eppley Airfield (12 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Freddy's Frozen Custard & Steakburgers (1.1 miles)
  • McDonald's (2 miles)
  • McDonald's (2 miles)
  • Culver's (2 miles)
  • Brownie's Watering Hole (2.1 miles)
  • Panda Express (2.1 miles)
  • Chick-Fil-A (2.2 miles)

Pharmacies

  • Hy-Vee Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.9 miles)
  • Summit Plaza (2 miles)
  • Walgreens (3 miles)
  • Family Fare Supermarkets (3.3 miles)
  • Walgreens (3.8 miles)

Parks

  • Halleck Park (1.6 miles)
  • Clear Water Falls Park (2.8 miles)
  • Looking Glass Park (3.2 miles)
  • Brown Park (5.4 miles)
  • American Heroes Park (6.3 miles)
  • Falconwood Park (6.9 miles)

Places of Worship

  • New Hope Community Church (1.6 miles)
  • Lifespring Church Sbc (3.3 miles)
  • Church Of The Holy Spirit (4.3 miles)

Physicians

  • CHI Health Clinic Cardiology (Midlands) (1.8 miles)
  • Sarpy Women's Health (1.9 miles)
  • Creighton Family Healthcare (1.9 miles)
  • Lakeside Orthopedics (1.9 miles)
  • McGill Family Practice (2 miles)
  • Alegeant Health Physical Therapy Out Patient Clinics (2.3 miles)
  • Alegent Health Clinic (2.3 miles)

Cafes

  • Starbucks (3.2 miles)

Hospitals

  • Omaha Surgical Center (6.5 miles)

Frequently Asked Questions

Where is Hillcrest Country Estates-Cottages?

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