Hillcrest Country Estates-Cottages

Pros

• The staff at Hillcrest Country Estates Cottages is caring, concerned, and easy to talk to.
• The facility is clean, well-kept, and has a beautiful countryside location.
• The rooms in the cottages are spacious and can be decorated according to personal preferences.
• The food at Hillcrest Country Estates is exceptional and they accommodate individual menu preferences.
• Hillcrest Country Estates Grand Lodge offers a wide range of amenities and activities to keep residents engaged.
• The facility is aesthetically pleasing and provides a safe and secure environment for residents.
• The rates at Hillcrest Country Estates are great for the services provided.
• The staff at Hillcrest Country Estates is welcoming, the cottages are clean and spacious, and the environment is inviting.
• Residents have their own rooms with personalized decorations, access to various activities, transportation services, and 24-hour staff availability.
• The staff at Hillcrest Country Estates has been helpful in accommodating needs and providing a pleasant living experience.

Cons

• The staff at Hillcrest Country Estates Grand Lodge in the Independent Living section did not provide proper follow-up and customer service regarding an issue with the air conditioner.
• The Concierge at Hillcrest Grand Lodge Independent Living was unable to fulfill a request and did not provide satisfactory customer service.
• Poor management, lack of leadership, and inadequate staffing have been observed in the grand lodge memory care section at Hillcrest Country Estates.
• Some staff members in the memory care section are lazy, overworked, and not attentive to their responsibilities.
• There is a lack of teamwork among the staff in the memory care section, with some employees engaging in personal conversations or using their phones during working hours.
• Personal conversations discussing private patient information have been witnessed among staff members in common areas.
• Some staff members in the memory care section neglect their duties while others work diligently alone.
• The communication and coordination between job titles within the memory care section are confusing and disorganized.

Review

Hillcrest Country Estates Cottages provides a range of care options, with different cottages for each stage of care. The long-term care nursing cottage offers spacious rooms that can be personalized with decorations, and the quilts on the beds give it a cozy country feel. The staff is caring, easy to talk to, and always ready to assist.

The facility boasts beautiful surroundings, allowing residents to enjoy the countryside when weather permits. There are plenty of outdoor areas for relaxation and recreation. Inside, the open concept design creates an inviting atmosphere. Residents have access to a variety of amenities, including a big piano, library, big screen TV, fireplace, open kitchen, and interaction with the chefs working there. The food is exceptional and nutritional, with the option for customized meals.

On the other hand, Hillcrest Country Estates Grand Lodge offers a state-of-the-art facility with numerous amenities. From an exercise room and swimming pool to a garden center and putting green, residents have plenty of opportunities for staying active and engaged. They also have access to a bistro, restaurant with reservations, and pub for socializing and dining. The facility's physical appearance is pleasingly maintained.

Both facilities offer great rates for their services compared to other places. They prioritize providing more for their residents while maintaining affordability. Families appreciate the welcoming staff, clean environment, spacious rooms in both cottages and independent living units.

In terms of care services at Hillcrest County Estates Cottages', individualized attention is given to each resident ensuring they have their own personal space while receiving assistance from specialized personnel when needed. There are various activities available for engagement as well as transportation services.

However, there have been some instances where communication or follow-up has fallen short in terms of maintenance requests in the independent living area at Hillcrest Country Estates' Grand Lodge.

Overall though these incidents do not overshadow the beauty of Hillcrest Country Estates facilities or detract from the excellent care and amenities they offer to their residents. Both families and residents appreciate the welcoming environment, cleanliness, spaciousness, and the range of activities available. The staff is often praised for their caring nature and willingness to assist. Hillcrest Country Estates provides a comfortable and enjoyable living experience for seniors in a visually appealing setting.

Restaurants

• Freddy's Frozen Custard & Steakburgers (1.1 miles)
• McDonald's (2 miles)
• McDonald's (2 miles)
• Culver's (2 miles)
• Brownie's Watering Hole (2.1 miles)
• Panda Express (2.1 miles)
• Chick-Fil-A (2.2 miles)

Pharmacies

• Hy-Vee Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Summit Plaza (2 miles)
• Walgreens (3 miles)
• Family Fare Supermarkets (3.3 miles)
• Walgreens (3.8 miles)

Parks

• Halleck Park (1.6 miles)
• Clear Water Falls Park (2.8 miles)
• Looking Glass Park (3.2 miles)
• Brown Park (5.4 miles)
• American Heroes Park (6.3 miles)
• Falconwood Park (6.9 miles)

Places of Worship

• New Hope Community Church (1.6 miles)
• Lifespring Church Sbc (3.3 miles)
• Church Of The Holy Spirit (4.3 miles)

Physicians

• CHI Health Clinic Cardiology (Midlands) (1.8 miles)
• Sarpy Women's Health (1.9 miles)
• Creighton Family Healthcare (1.9 miles)
• Lakeside Orthopedics (1.9 miles)
• McGill Family Practice (2 miles)
• Alegeant Health Physical Therapy Out Patient Clinics (2.3 miles)
• Alegent Health Clinic (2.3 miles)

Cafes

• Starbucks (3.2 miles)

Hospitals

• Omaha Surgical Center (6.5 miles)